The way Tidio continuously enhances Lyro AI responses to make them seem more accurate and natural over time is a more recent feature that I truly like. It now saves even more time by answering frequently asked consumer enquiries with less human participation. Additionally, I value the improved workflow organization and seamless inbox experience, which make it simpler to handle discussions across several media. Automation creation is now quicker than ever thanks to minor usability improvements in the chatbot builder and dashboard. In general, the platform seems to be constantly evolving rather than being unchanged. Review collected by and hosted on G2.com.

Making sophisticated features more available without having to switch to higher price tiers too soon is one area Tidio might do better. Deeper interfaces with more third-party tools, particularly CRM and e-commerce platforms, would also be fantastic. Growing companies could create more specialised workflows with greater flexibility in chatbot logic, reporting, and customisation. Although the platform is already robust overall, these improvements would increase its long-term scalability. Review collected by and hosted on G2.com.

Since my last review, the platform has remained consistently reliable and stable. The core features I value, like the intuitive interface and seamless website integration, continue to perform very well. I haven't noticed many major new updates, but the solid foundation keeps my workflow efficient and predictable. Review collected by and hosted on G2.com.

My previous points still apply, which is why my rating has stayed the same. The pricing structure feels a bit steep when scaling up or needing access to more advanced features. Additionally, while the AI capabilities are useful for basic tasks, they still occasionally struggle with more complex customer queries and could use further refinement. Review collected by and hosted on G2.com.

One of the newer things we’ve really enjoyed is how Tidio has grown beyond just live chat. The added automation and AI features have made it much easier for us to manage customer enquiries more efficiently, especially during busier periods, without losing that personal touch.

We’ve also noticed improvements in chatbot customisation, which gives us more flexibility to tailor responses and guide users more smoothly through their journey. The analytics have become more useful too, giving us clearer insights into performance and helping shape our marketing decisions.

It’s great to see that Tidio is still keeping things simple and easy to use, while continuing to add features that genuinely improve the platform without making it feel complicated. Review collected by and hosted on G2.com.

That said, one area Tidio could improve is having a more unified dashboard where all projects and conversations can be viewed in one place. At the moment, it can be a bit tricky to get a full overview of activity, especially when managing multiple campaigns at once.

It would also be helpful to have more advanced filtering and organisation options for conversations, so teams can prioritise and manage chats more efficiently. As we’ve grown, having a bit more flexibility in how we sort and track interactions would make a big difference.

Overall, these aren’t major issues, but refining the way information is displayed and managed would make an already strong platform even more effective. Review collected by and hosted on G2.com.

It helps customers with questions, particularly with customer service issues. Review collected by and hosted on G2.com.

I wish I could receive a text message or email when customers want to speak with an agent. I have turned this feature off and told customers to reach out to our customer service email if Tidio cannot help. Otherwise, customers have a bad experience if they are stalled on our website waiting for me to chime in and I have no idea they are waiting for me. Review collected by and hosted on G2.com.

I found Tidio really easy to use. What I liked about it is you can link a knowledge base to it, and it syncs well, having everything we needed. We were able to craft certain paths so that people could do what they wanted. It was very easy to get the knowledge base updated, and that part was very intuitive because we just had to give it a few links. Once updated, the responses became accurate, which is exactly how it should work. The pricing, features, and everything align with what we wanted, and Tidio is well developed and designed. It had all the right features and the pricing was on point as well. Like, yeah, a very good offer. Review collected by and hosted on G2.com.

The only thing that could be improved is better integration with other platforms like Zoho CRM. There were limited integrations for our specific needs, which I admit, is niche. It would have been beneficial to trigger certain conditions from Tidio and that information to Zoho, but again its a small use case. Also, transferring admin accounts was not smooth. Despite following instructions correctly, the system didn't allow the new person to log in due to some error, requiring customer service intervention. Review collected by and hosted on G2.com.

Tidio has been very helpful in providing 24/7 responses for our global membership. We use the Lyra system, along with its integration features, and it has made it easier to stay responsive across different time zones. It alerts me right away when an inquiry comes in and I'm able to respond as soon as I'm available. I've also used the frequently asked questions feature to provide responses to additional questions. It was a simple program to add to our website, and the non-profit pricing has been invaluable to our organization. Review collected by and hosted on G2.com.

It would be wonderful if the data sources updated automatically or resynced regularly as opposed to a manual resync as necessary. Review collected by and hosted on G2.com.

The AI support agent was a dealbreaker. It has saved me cost and helped with improving customer experience for my site visitors Review collected by and hosted on G2.com.

The pricing structure can be better. The human conversations and flow triggers should be increased for starter plan and the powered by Tidio should be removed too Review collected by and hosted on G2.com.

Ease of Use, All-in-One Solution: It combines live chat and email marketing in a single dashboard, which simplifies customer support workflows. Review collected by and hosted on G2.com.

Limitations of the chatbot, Mobile App Issues: There have been occasional reports of the mobile app being less stable or missing features compared to the desktop dashboard. Review collected by and hosted on G2.com.

One thing I really like about Tidio is Lyro. You can train it to handle common questions, so visitors get instant answers instead of having to wait for someone to reply. It takes care of a lot of repetitive inquiries, saves time, and helps ensure people get the information they need right away. Review collected by and hosted on G2.com.

The only thing I don't like is that the premium features cost money. Review collected by and hosted on G2.com.

Tidio was seamless to set up and made it easy for me to create multiple workflows. I also liked being able to copy those workflows across our different locations, which saved me a lot of time. Review collected by and hosted on G2.com.

There isn’t much I dislike about Tidio, except that I can’t integrate it with Claude to handle some analytics and research. Aside from that limitation, it’s been great. Review collected by and hosted on G2.com.