I use Tidio to communicate with potential customers and help answer questions. I like that it provides so much information. It helps me prepare for the customer by getting simple things out of the way. I enjoy knowing where people are calling in from and how they are interacting with me, as it helps me recommend products best suited for their area. Overall, I really like it and would definitely rate it a 10. Review collected by and hosted on G2.com.

I somehow miss the beep it makes. Perhaps it could play a jingle or email me as well. Review collected by and hosted on G2.com.

I use Tidio for real-time conversations with website visitors, automatic flows, and an AI assistant that answers questions. I like its 24/7 support that helps reduce workload and offers faster access to information. Training the Lyra AI agent with a knowledge base is easy, and it's great that it answers questions round the clock. I appreciate Tidio's user-friendly interface. It's simple to manage and improve my digital assistant without needing advanced technical knowledge. Updating information, adding new FAQs, reviewing conversations, and improving chatbot responses is quick. The setup of Tidio was very easy, and overall, the user interface and update process have a positive impact on our workflow and efficiency. Review collected by and hosted on G2.com.

I wish there was more control over AI responses and custom flows, as well as better integration with WordPress and support for the Greek language. Also, I would like to see more detailed analytics and reporting, like reports on unanswered questions, topic and trend analysis, and exportable reports. Review collected by and hosted on G2.com.

I use Tidio for live chat assistance on our website, and it helps us ensure our customers receive accurate information from the knowledge base and get help on time. I particularly like the automation, which is really helpful, especially out of hours, allowing customers to receive help even when we're not online. The knowledge base is a great feature as it lets us continuously upload and add information that Tidio can use to assist our customers. The setup was very easy thanks to its user-friendly layout and helpful guides. Review collected by and hosted on G2.com.

The only feature that I feel would be good is when customers start a chat, we could be notified of this. At the moment, Tidio responds to the messages as it should, but it would be nice to receive some sort of notification that a new chat has been started, just in case we need to assist and jump in. Review collected by and hosted on G2.com.

I like that the platform is so intuitive and user-friendly. It's easy to use because of its templates and suggested responses. I also like that customers can get an automated response based on their messages. It helps us to inform them ahead of time while our team is busy. Review collected by and hosted on G2.com.

Right now, I don't see anything that I dislike about Tidio. It's cheap and fits our needs so we're able to get what we need. It's also very fast and does not affect our conversation with the customers. I also like that it has an integration with Zendesk. It's just the email integration that goes outside what I want cause it also sends the other emails from my inbox. I haven't tried reaching out to their Support team because I rarely have any problems. Review collected by and hosted on G2.com.

Tidio has been an invaluable tool for Family Crisis Support Services. The live chat feature allows survivors and community members in crisis to reach out to our team instantly and discreetly. The clean UI makes it easy for our staff to manage incoming messages quickly, ensuring no one seeking help is left waiting. The customization options allowed us to seamlessly integrate the chat widget into our website while maintaining a warm, accessible feel for those in need Review collected by and hosted on G2.com.

While Tidio is overall very effective, the analytics and reporting features could be more robust. It would be helpful to have deeper, custom reporting insights into peak live chat volumes and response times to help optimize our staff scheduling and ensure seamless coverage Review collected by and hosted on G2.com.

I really like how easy it is to use Tidio, it is not complicated and is very intuitive. I also appreciate that there is a Tidio app to be able to attend to customers anywhere, which makes it easier to contact us from any location and respond quickly. I like that the Tidio chat is very useful because customers tend not to respond via email, and the integration with WhatsApp helps us maintain continuous communication with the customer, resolving issues as soon as possible. This is valuable both for me and for the customer, as many problems related to refunds or situations involving money can cause stress, and these features help us keep customers calm. Review collected by and hosted on G2.com.

The setup is somewhat tedious. Review collected by and hosted on G2.com.

I use Tidio as a chat on my website for customer service, and it helps me solve frequently asked questions and order status inquiries effortlessly. I find it very straightforward and easy to use, making it a simple experience for both myself and my customers. The AI features are something I wanted, and Tidio provides that for me effectively. I also switched from Intercom to Tidio because it was really expensive, and Tidio offers a comparable experience with AI at a more reasonable cost. Overall, I am happy with Tidio, and I'm planning to use it on my other website too. Review collected by and hosted on G2.com.

I don't think we should have to pay to have more answers. Every month looks different, and when it just gives me a quota, like 100, it should be unlimited. I shouldn't have to pay so much for that. Review collected by and hosted on G2.com.

I have found Tidio to be very helpful for managing customer inquiries on our website. The automation options are great for effectively managing these inquiries and make it easy to reach back to customers when they send a message. I also like the ease of assigning chats to the right team member and being able to see data on what pages visitors are coming from. The mobile app adds convenience for our team, and the initial setup was very easy and seamless. Review collected by and hosted on G2.com.

I feel that better email integration would be beneficial, like automatically sending reminders to the team member if any inquiry is still open. Also, integrating with mailbox could be improved a bit. Review collected by and hosted on G2.com.

Video allows me to respond to potential clients quickly and routinely helps us book catering events and take large corporate orders Review collected by and hosted on G2.com.

On the starter plan there isn’t capability to add users so that my team can chat with each other about issues. I work for a small business. We don’t have a large budget for customer service software. Tidio is good for a team of one, but would be expensive to utilize with a larger team. Review collected by and hosted on G2.com.

What I like most about Tidio is its combination of live chat, AI chatbot, and automation features in a single platform. It makes it easy to engage with website visitors, answer common questions instantly, and manage customer conversations without switching between multiple tools. Easy-to-use live chat widget with a clean interface. AI chatbot that automates responses to common customer queries. Visual workflow builder for creating automated support flows. Integration with email, Messenger, and other communication channels. Real-time visitor tracking and chat history. For me, the most valuable feature is the AI-powered automation. It handles repetitive customer inquiries automatically, allowing the support team to focus on more complex issues while ensuring visitors receive quick responses. The biggest benefit is improved customer support efficiency. Tidio reduces response times, increases customer engagement, and helps convert more website visitors into customers by providing instant assistance. Review collected by and hosted on G2.com.

The biggest drawback is the chatbot's handling of complex conversations. It works well for FAQs and routine support requests, but when customers ask multi-step or highly specific questions, the bot may require a human takeover sooner than expected. Integrations with some third-party tools are more limited than larger customer support platforms. The AI chatbot can struggle with complex or context-heavy customer queries. Review collected by and hosted on G2.com.