--- title: Tidio Reviews meta\_title: 'Tidio Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1959 reviews by the users' company size, role or industry to find out how Tidio works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1959 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Tidio Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Tidio but has limited features. Are you part of the Tidio team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact * * * Seller [Tidio](https://www.g2.com/sellers/tidio) Discussions [Tidio Community](https://www.g2.com/products/tidio/discuss) Languages Supported Arabic, Bengali, Bosnian, Bulgarian, Catalan, Czech, German, Greek, English, Estonian, Persian, Finnish, French, Hebrew, Hindi, Croatian, Indonesian, Icelandic, Italian, Japanese, Korean, Latvian, Luxembourgish, Mongolian, Malay, Portuguese, Russian, Spanish, Serbian, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Tytus Gołas (Co-founder & CEO at Tidio - WE ARE HIRING! 🚀 ) Show More ## Pricing Pricing provided by Tidio. ### Free Free Per Month ### Starter Starting at $24.17 Per Month [ View More Pricing Information ](https://www.g2.com/products/tidio/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Gorgias](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gorgias") Gorgias 4.6/5(566) ](https://www.g2.com/products/gorgias/reviews) [ View All Alternatives ](https://www.g2.com/products/tidio/competitors/alternatives) ## User Insights Average based on 1959 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Tidio Integrations (45) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Commerce (formerly Magento Commerce) ](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agile CRM ](https://www.g2.com/products/agile-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") BigCommerce ](https://www.g2.com/products/bigcommerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Birdeye ](https://www.g2.com/products/birdeye/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bluur® ](https://www.g2.com/products/bluur/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Drupal ](https://www.g2.com/products/ibby-drupal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Drupal ](https://www.g2.com/products/drupal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Ecwid ](https://www.g2.com/products/ecwid/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Tag Manager ](https://www.g2.com/products/google-tag-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Instagram for Business ](https://www.g2.com/products/instagram-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Intuit Mailchimp All-in-One Marketing Platform ](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Intuit Mailchimp Email Marketing ](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jimdo ](https://www.g2.com/products/jimdo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Joomla ](https://www.g2.com/products/joomla/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Klaviyo ](https://www.g2.com/products/klaviyo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MailerLite ](https://www.g2.com/products/mailerlite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Omnisend ](https://www.g2.com/products/omnisend/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Openapi ](https://www.g2.com/products/openapi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OpenCart ](https://www.g2.com/products/opencart/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pipedrive ](https://www.g2.com/products/pipedrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PrestaShop ](https://www.g2.com/products/prestashop/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Re:amaze ](https://www.g2.com/products/re-amaze/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shift4Shop ](https://www.g2.com/products/shift4shop/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopware ](https://www.g2.com/products/shopware/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SITE123 ](https://www.g2.com/products/site123/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Squarespace ](https://www.g2.com/products/squarespace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Travelpayouts ](https://www.g2.com/products/travelpayouts/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") VASPP BREVO ](https://www.g2.com/products/vaspp-brevo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Webydo ](https://www.g2.com/products/webydo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Wix ](https://www.g2.com/products/wix/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WooCommerce ](https://www.g2.com/products/woocommerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress.com ](https://www.g2.com/products/wordpress-com/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress.org ](https://www.g2.com/products/wordpress-org/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Sell ](https://www.g2.com/products/zendesk-sell/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Sites ](https://www.g2.com/products/zoho-sites/reviews) Show More ## Tidio AI Agent Performance Explore real-world performance insights that show how Tidio's agentic features compare to AI agents with similar capabilities. 74 Overall +8 above category avg Pros 78%Correct Escalation Rate 22%Wrong Escalation Rate 90Safety Score Cons [ View AI Agent Performance Report ](/products/tidio/performance) Powered by[![Swept.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif)](https://swept.ai) JG Jamala G. CRM support Small-Business (50 or fewer emp.) 2/15/2026 Guest users or non-business users of the software, not included in G2 scores. "Clean, Fast Live Chat That Makes Customer Responses Easy" 4.5/5 What do you like best about Tidio? The best part about Tidio is the clean interface, easy to use. It is fast and messages reach instantly via live chat and if not available it reaches the user inbox, which helps me respond the customer query even if customer is not available on website. Review collected by and hosted on G2.com. What do you dislike about Tidio? The mobile app works fine, but it isn’t as smooth as the desktop version when it comes to managing multiple conversations. Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? Tidio helped me streamline communication across email chat and bot without switching between other apps. It bridges the gap between chat and email so travelers get instant answers cutting down our response time and boosting overall satisfaction. Review collected by and hosted on G2.com. Show More Response from Support Tidio of Tidio [Editedit](https://www.g2.com/survey_responses/tidio-review-12361669/official_response/edit) Thank you Jamala for leaving your feedback! Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") IF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 7/28/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Extremely Helpful Automated Responses for Quick, Solid Replies" 5/5 What do you like best about Tidio? The automated response feature is extremely helpful for generating quick replies, and it also gives me a solid starting point to build on. Review collected by and hosted on G2.com. What do you dislike about Tidio? I sometimes find it confusing to locate older tickets when I’m trying to review past questions or revisit earlier conversations. Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? Tidio helps us handle customer questions automatically, which makes our responses more time-sensitive and efficient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Small-Business (50 or fewer emp.) 7/29/2026 "Smart AI Chatbot That Learns Fast and Communicates Well with Customers" 4/5 What do you like best about Tidio? I like how the AI chatbot learns from the questions I enter and how it communicates with customers. Review collected by and hosted on G2.com. What do you dislike about Tidio? You can’t set the chatbot to operate only during specific hours, even though we have people in the office who can answer customer questions. Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? It answers simple questions and saves those crucial minutes when I’m working in sales. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AS Angela S. Small-Business (50 or fewer emp.) 4/24/2026 "Effortless Customer Interactions, Highly Recommended" 5/5 What do you like best about Tidio? I use Tidio for chatting with customers, and I love the feature that creates responses according to the customer's question based on previous answers and information from our website. This is valuable to me because it saves me time when I am really busy. The initial setup of Tidio was very easy. With just 10 people in our company, using Tidio was smooth sailing. Review collected by and hosted on G2.com. What do you dislike about Tidio? I would like to be able to press tab and have word prediction working properly. Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? I use Tidio for chatting with customers. It creates responses based on previous answers and our website info, saving me time when I'm busy. Review collected by and hosted on G2.com. Show More Response from Support Tidio of Tidio [Editedit](https://www.g2.com/survey_responses/tidio-review-12685479/official_response/edit) Thank you, Angela, for leaving a 5-star review! Validated ReviewerIncentivizedSource: G2 invite RT Rohan T. Marketing Team Mid-Market (51-1000 emp.) 10/31/2025 "24/7 Real-Time Support and Customer Retention with Tidio" 4.5/5 What do you like best about Tidio? Tidio provides real time customer chatting and support from it's AI based system for our business and website. This is the tool that we use 24\*7 for replying to all the complain tickets generated by our customer within 90 mins and we also use tidio for better customer assistance and retention in long run. Review collected by and hosted on G2.com. What do you dislike about Tidio? One of the main feature of tidio is its chatbot automation and this feature cannot be accessed in the free plan also the trial version period of tidio is also short. It is only of seven days and this much less time is not sufficient to learn about each and every feature of such kind of advanced customer support tool. So, new users are forced to buy it's subscription plan without any other option. Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? The software is completely developed around customer help, support and retention. It has multiple features related to customer service, ticket automation, e-commerce, helpdesk etc. We use this tool on a daily basis to connect with all of our clients and also follow up our new leads that are interested in our services and contacted us through our website. Review collected by and hosted on G2.com. Show More Response from Support Tidio of Tidio [Editedit](https://www.g2.com/survey_responses/tidio-review-11891426/official_response/edit) Hi Rohan, your review made our day! Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") AC Verified User in Consulting Small-Business (50 or fewer emp.) 7/28/2026 "Real-Time Visitor Insights That Help Spot Bots Fast" 4.5/5 What do you like best about Tidio? Real time insight on visitors, it lets me see country and browser so often time I can tell if it a bot or a real person. Review collected by and hosted on G2.com. What do you dislike about Tidio? limits per month on available interactions and flow settings could be improved Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? it's solving a visibility into website visitors problem that we previously had Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") CC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 7/28/2026 "A Better Way to Connect with Clients Beyond Email or Phone" 4.5/5 What do you like best about Tidio? I like being able to connect with clients and interested leads through a platform that isn’t limited to email or phone calls. Review collected by and hosted on G2.com. What do you dislike about Tidio? The amount of tabs/options in there seems a bit overwhelming at times. Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? It's alleviating a step to be able to talk to clients even quicker at their speed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Music](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Music") CM Verified User in Music Small-Business (50 or fewer emp.) 7/28/2026 "AI Responses Often Inaccurate and Wasteful Despite Helpful Customer History View" 2.5/5 What do you like best about Tidio? I like that it shows the customer's history on the site and the product they're currently viewing Review collected by and hosted on G2.com. What do you dislike about Tidio? The AI generated responses are almost always factually inaccurate and a waste of time and resources Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? We are not open 24/7 and receive inquiries outside of business hours Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![mykah-seth a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "mykah-seth a.") MA mykah-seth a. Sales Mid-Market (51-1000 emp.) 7/29/2025 "Efficient Live Chat Solution with Great AI Features" 4/5 What do you like best about Tidio? I like the AI features in Tidio. I think Tidio is a good resource for AI because I can just drop and paste a chat instead of typing it out, which takes a lot of time sometimes, especially if the customer has a very serious question. Review collected by and hosted on G2.com. What do you dislike about Tidio? I LOVE EVERYTHING ABOUT TIDIO ITS THE BEST Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? I use Tidio for live chat, which helps me manage customer inquiries efficiently. It notifies me when someone needs help, allowing me to provide quotes quickly. I like its AI feature that lets me drop and paste chats, saving time with serious questions. Review collected by and hosted on G2.com. Show More Response from Bart Turczynski of Tidio [Editedit](https://www.g2.com/survey_responses/tidio-review-11450681/official_response/edit) Thanks for leaving the review! 4/10/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller DG Dianna G. Small-Business (50 or fewer emp.) 4/9/2026 "AI-Driven Support with Cost Challenges" 4/5 What do you like best about Tidio? I appreciate Tidio's AI capability, which has been great in building out questions so that it knows the answer next time, preventing some phone calls. It's like having an extra customer service person. Plus, the initial setup of Tidio was easy, making integration smooth for us. Review collected by and hosted on G2.com. What do you dislike about Tidio? The cost for the different levels is something I don't like. We run out of space and have to extend it, and I feel more available questions should be included. Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? Tidio builds out questions to prevent phone calls, acting like an extra customer service person. The AI capability has been great. Review collected by and hosted on G2.com. Show More Response from Support Tidio of Tidio [Editedit](https://www.g2.com/survey_responses/tidio-review-12609054/official_response/edit) Thank you for the feedback on Tidio! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Tidio? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Tidio ](https://www.g2.com/products/tidio/discussions/new) ![Henrik V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Henrik V.") HV Henrik Varga • Last activity over 4 years ago Can I somehow customize the sound of incoming messages? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/can-i-somehow-customize-the-sound-of-incoming-messages) ![Bart T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bart T.") BT Bart Turczynski • Last activity 3 months ago What languages does Tidio support? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-languages-does-tidio-support) [ View all Discussions ](https://www.g2.com/products/tidio/discuss) ## Pricing Options Pricing provided by Tidio. ### Free Free Per Month ### Starter Starting at $24.17 Per Month ### Growth Starting at $49.17 Per Month [ View More Pricing Information ](https://www.g2.com/products/tidio/pricing) Tidio Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-tidio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6ed2d77695b366716566a1c359273048/tawk-to.png "Product Avatar Image") tawk.to 4.5/5(203) [ Compare Now ](https://www.g2.com/compare/tidio-vs-tawk-to) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/livechat-vs-tidio) ##### ##### Tidio Features Platform Customization Live chat Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Conversation Archiving Lead Development Responses Customization Control Route To Human [ View More Features ](https://www.g2.com/products/tidio/features) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[E-Commerce Tools](https://www.g2.com/categories/e-commerce-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top rated DXP software for enhancing customer engagement](https://www.g2.com/discussions/top-rated-dxp-software-for-enhancing-customer-engagement)[Which purchasing platforms are rated highest for 51 to 200 employee companies looking to optimize procurement workflows at scale?](https://www.g2.com/discussions/which-purchasing-platforms-are-rated-highest-for-51-to-200-employee-companies-looking-to-optimize-procurement-workflows-at-scale)[What Quote-to-Cash platforms are worth using for a mid-size company that wants to dramatically shorten its sales cycle without a six-month implementation project?](https://www.g2.com/discussions/what-quote-to-cash-platforms-are-worth-using-for-a-mid-size-company-that-wants-to-dramatically-shorten-its-sales-cycle-without-a-six-month-implementation-project) [Top spend analysis tools for procurement optimization](https://www.g2.com/discussions/what-are-the-top-spend-analysis-tools-for-procurement-optimization)[What is the top tool for building complex apps without coding?](https://www.g2.com/discussions/what-is-the-top-tool-for-building-complex-apps-without-coding)[Pros and Cons Details](https://www.g2.com/products/tidio/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)