--- title: Tidio Reviews meta\_title: 'Tidio Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1959 reviews by the users' company size, role or industry to find out how Tidio works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1959 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Tidio Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Tidio but has limited features. Are you part of the Tidio team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact * * * Seller [Tidio](https://www.g2.com/sellers/tidio) Discussions [Tidio Community](https://www.g2.com/products/tidio/discuss) Languages Supported Arabic, Bengali, Bosnian, Bulgarian, Catalan, Czech, German, Greek, English, Estonian, Persian, Finnish, French, Hebrew, Hindi, Croatian, Indonesian, Icelandic, Italian, Japanese, Korean, Latvian, Luxembourgish, Mongolian, Malay, Portuguese, Russian, Spanish, Serbian, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Tytus Gołas (Co-founder & CEO at Tidio - WE ARE HIRING! 🚀 ) Show More ## Pricing Pricing provided by Tidio. ### Free Free Per Month ### Starter Starting at $24.17 Per Month [ View More Pricing Information ](https://www.g2.com/products/tidio/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Gorgias](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gorgias") Gorgias 4.6/5(566) ](https://www.g2.com/products/gorgias/reviews) [ View All Alternatives ](https://www.g2.com/products/tidio/competitors/alternatives) ## User Insights Average based on 1959 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Tidio Integrations (45) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Commerce (formerly Magento Commerce) ](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agile CRM ](https://www.g2.com/products/agile-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") BigCommerce ](https://www.g2.com/products/bigcommerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Birdeye ](https://www.g2.com/products/birdeye/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bluur® ](https://www.g2.com/products/bluur/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Drupal ](https://www.g2.com/products/ibby-drupal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Drupal ](https://www.g2.com/products/drupal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Ecwid ](https://www.g2.com/products/ecwid/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Tag Manager ](https://www.g2.com/products/google-tag-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Instagram for Business 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Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OpenCart ](https://www.g2.com/products/opencart/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pipedrive ](https://www.g2.com/products/pipedrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PrestaShop ](https://www.g2.com/products/prestashop/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Re:amaze ](https://www.g2.com/products/re-amaze/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shift4Shop ](https://www.g2.com/products/shift4shop/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopware ](https://www.g2.com/products/shopware/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SITE123 ](https://www.g2.com/products/site123/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Squarespace ](https://www.g2.com/products/squarespace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Travelpayouts ](https://www.g2.com/products/travelpayouts/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") VASPP BREVO ](https://www.g2.com/products/vaspp-brevo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Webydo ](https://www.g2.com/products/webydo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Wix ](https://www.g2.com/products/wix/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WooCommerce ](https://www.g2.com/products/woocommerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress.com ](https://www.g2.com/products/wordpress-com/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress.org ](https://www.g2.com/products/wordpress-org/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Sell ](https://www.g2.com/products/zendesk-sell/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Sites ](https://www.g2.com/products/zoho-sites/reviews) Show More ## Tidio AI Agent Performance Explore real-world performance insights that show how Tidio's agentic features compare to AI agents with similar capabilities. 74 Overall +8 above category avg Pros 78%Correct Escalation Rate 22%Wrong Escalation Rate 90Safety Score Cons [ View AI Agent Performance Report ](/products/tidio/performance) Powered by[![Swept.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif)](https://swept.ai) ![Vitalie P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vitalie P.") VP Vitalie P. Comercial director Small-Business (50 or fewer emp.) 10/21/2025 "Exceptional Customer Support with Tidio's Liro Agent" 5/5 What do you like best about Tidio? I really like Tidio's new Liro agent because it helps us during out-of-work hours by providing all the necessary information to our customers about our products and technical specifications. Tidio has been great for customer support and handling conversations. All aspects of Tidio work as expected for us. I also appreciate Anna T's assistance, as she was very helpful in correctly integrating all the important parts into our workflow. Review collected by and hosted on G2.com. What do you dislike about Tidio? all is good Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? Tidio enhances customer support by handling conversations and providing product information outside of work hours. Review collected by and hosted on G2.com. Show More Response from Support Tidio of Tidio [Editedit](https://www.g2.com/survey_responses/tidio-review-11842613/official_response/edit) Thank you, Vitalie! Please check our onboarding videos, where we should also provide some insights on creating flows: https://www.youtube.com/playlist?list=PLFI-XfTavLwUuZiD7-ydaXqrHqTOmaUQr Additionally, we prepared extensive Help Center: https://help.tidio.com/hc/en-us. Lastly, do not hesitate to reach out to us at support@tidio.net, so the Team can assist you if you have any specific questions on flows :) 4/28/2026 Validated ReviewerIncentivizedSource: Seller invite AB Anna B. Small-Business (50 or fewer emp.) 4/15/2026 "Easy Setup, Enhances Customer Communication" 3.5/5 What do you like best about Tidio? I appreciate that Tidio resolved the problem of not having a live chat, allowing customers to get in touch quicker. I like how easy it is for customers to ask queries, even when they're busy. The initial setup of Tidio was pretty straightforward, which made it easy for us to get started. Review collected by and hosted on G2.com. What do you dislike about Tidio? Well as for now we don't have a lot of traffic on the live chat. Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? Tidio solved our lack of live chat, enabling quicker customer contact. I like how easy it is for customers to ask queries during their busy days. Review collected by and hosted on G2.com. Show More Response from Support Tidio of Tidio [Editedit](https://www.g2.com/survey_responses/tidio-review-12613391/official_response/edit) Thank you Anna for your review! You may consider flow templates available in the panel which may help you gather more traffic: https://www.tidio.com/panel/flows/templates/generate-leads Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 2/11/2026 "Love All the Features—An Excellent Product" 5/5 What do you like best about Tidio? I love all the features. There's nothing I don't like about this product Review collected by and hosted on G2.com. What do you dislike about Tidio? There is nothing except I would like it to be a little cheaper to use but wouldn't we all Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? I have spies. My competitor can't stop spying on me and with Tidio I know exactly his IP address and can worm through his computer seeing all his files. He's a little bitch and I love seeing all his garbage he has going on to try and beat us. Which he can't and won't. Review collected by and hosted on G2.com. Show More Response from Support Tidio of Tidio [Editedit](https://www.g2.com/survey_responses/tidio-review-11913290/official_response/edit) Thank you for the 5-star review :-) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") UF Verified User in Food Production Mid-Market (51-1000 emp.) 4/10/2026 "Great for Managing Customer Questions, but the AI Often Misses the Mark" 3/5 What do you like best about Tidio? It allows our team to manage customer questions and concerns, especially when some people are out of the office. Review collected by and hosted on G2.com. What do you dislike about Tidio? The AI stuff really doesn't add anything and often gets things wrong. Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? We mostly use it to answer email questions from customers. Review collected by and hosted on G2.com. Show More Response from Support Tidio of Tidio [Editedit](https://www.g2.com/survey_responses/tidio-review-12612384/official_response/edit) Thank you for the feedback! We would recommend you check our help center articles regarding Lyro, so you may get more out of it: https://help.tidio.com/hc/en-us/. Of course, our Team is there to assist anytime at support@tidio.net! 7/28/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Anshul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anshul S.") AS Anshul S. Manager - Customer Success Small-Business (50 or fewer emp.) 5/2/2024 "It is the best chat support app we use also, It's extension is great which we use on our software" 5/5 What do you like best about Tidio? Ui is very nice, also real time notifications are there and we can share images to guide clients more easily Review collected by and hosted on G2.com. What do you dislike about Tidio? Nothing as of now, everything looks good in tidio Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? Earlier we used skype to resolve customers queries but now we use tidio and it made it very easy clients can send message directly from their dashboard with the help of chat wit us extension, also chatbot can take details from clients which is very great Review collected by and hosted on G2.com. Show More Response from Support Tidio of Tidio [Editedit](https://www.g2.com/survey_responses/tidio-review-9598162/official_response/edit) Thank you Anshul for the review! 3/5/2026 Current UserValidated ReviewerSource: Organic KS Karina S. Educational Development Executive Education Management Small-Business (50 or fewer emp.) 4/13/2026 "User-Friendly Live Chat with Seamless Integration" 5/5 What do you like best about Tidio? I like that Tidio is simple and easy to use. It allows customers quick real-time responses, which is essential for our live chat service. I also enjoy tracking the customer's journey and monitoring how many visitors are live on the site, as this helps with our marketing data and analysis of the website. The initial setup of Tidio was very simple, making it easy to get started. Review collected by and hosted on G2.com. What do you dislike about Tidio? N/A Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? Tidio allows customers quick real-time responses and is simple to use. We can track customer journeys and live visitors, aiding our marketing data and analysis. Review collected by and hosted on G2.com. Show More Response from Support Tidio of Tidio [Editedit](https://www.g2.com/survey_responses/tidio-review-12619511/official_response/edit) Your review made our day, Karina! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Small-Business (50 or fewer emp.) 7/10/2025 "User-Friendly Tool, Perfect for Multi-Tasking" 4.5/5 What do you like best about Tidio? I use Tidio on our company website to help answer questions while we are also taking calls. It makes it easier to service more than one customer at a time. I find it very user-friendly, and the multi-user feature makes it easy for multiple employees to help with incoming questions. The initial setup was very easy, too. Review collected by and hosted on G2.com. What do you dislike about Tidio? word and spelling prediction Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? I use Tidio on our website to manage multiple customer inquiries simultaneously while on calls, making it easier for multiple employees to assist with incoming questions. Review collected by and hosted on G2.com. Show More Response from Bart Turczynski of Tidio [Editedit](https://www.g2.com/survey_responses/tidio-review-11384162/official_response/edit) Thank you for the review! 4/24/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 7/28/2026 "Fast 15-Minute Setup with Automatic Q&A Discovery" 5/5 What do you like best about Tidio? Setup takes about 15 minutes, and it automatically discovers Q&As. Review collected by and hosted on G2.com. What do you dislike about Tidio? It’s not HIPPA-compliant, and it isn’t as flexible as I would have liked, especially when it comes to triggers. Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? Common questions from my users are resolved without any human interaction. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller GH grace h. Small-Business (50 or fewer emp.) 4/10/2026 "Efficient Customer Support with Personal Touch" 4/5 What do you like best about Tidio? I appreciate Tidio because it saves me time responding to general queries, making my work more efficient as a customer service agent. I particularly like the email marketing sign-up feature; it's quick, easy, and feels personal. The initial setup of Tidio was very easy and quick, which is a big plus for me. Review collected by and hosted on G2.com. What do you dislike about Tidio? I feel that Tidio's messaging could be improved to feel more human. The language currently feels too automated and not casual enough. Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? Tidio saves time responding to general queries and has a quick, easy, and personal email marketing sign-up feature. Review collected by and hosted on G2.com. Show More Response from Support Tidio of Tidio [Editedit](https://www.g2.com/survey_responses/tidio-review-12611676/official_response/edit) We appreciate your feedback, Grace! If you refer to Lyro AI Agent language, please consider checking settings: https://www.tidio.com/panel/lyro-ai/guidance. You may set the Lyr tone of voice according to your needs :-) Validated ReviewerIncentivizedSource: G2 invite on behalf of seller LS Leonardo S. Social Media Marketing Expert Marketing and Advertising Mid-Market (51-1000 emp.) 4/10/2026 "Tidio Centralizes Client Chats with a Clear UI, WordPress Integration, and Helpful AI" 4.5/5 What do you like best about Tidio? I like that Tidio allows me to centralize my communications with the clients from my website. It has a clear interface, good integration with Wordpress and good AI that allows for easier responses to users coming to the page Review collected by and hosted on G2.com. What do you dislike about Tidio? I would like to have better performance of the app Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? It allows me to centralize communications Review collected by and hosted on G2.com. Show More Response from Support Tidio of Tidio [Editedit](https://www.g2.com/survey_responses/tidio-review-12612150/official_response/edit) We appreciate your review, Leonardo. If you experience any issue with the app, let us know at support@tidio.net, so we can help you further. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Tidio? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Tidio ](https://www.g2.com/products/tidio/discussions/new) ![Bart T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bart T.") BT Bart Turczynski • Last activity 3 months ago What languages does Tidio support? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-languages-does-tidio-support) ![Henrik V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Henrik V.") HV Henrik Varga • Last activity over 4 years ago Can I somehow customize the sound of incoming messages? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/can-i-somehow-customize-the-sound-of-incoming-messages) [ View all Discussions ](https://www.g2.com/products/tidio/discuss) ## Pricing Options Pricing provided by Tidio. ### Free Free Per Month ### Starter Starting at $24.17 Per Month ### Growth Starting at $49.17 Per Month [ View More Pricing Information ](https://www.g2.com/products/tidio/pricing) Tidio Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-tidio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6ed2d77695b366716566a1c359273048/tawk-to.png "Product Avatar Image") tawk.to 4.5/5(203) [ Compare Now ](https://www.g2.com/compare/tidio-vs-tawk-to) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/livechat-vs-tidio) ##### ##### Tidio Features Platform Customization Live chat Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Conversation Archiving Lead Development Responses Customization Control Route To Human [ View More Features ](https://www.g2.com/products/tidio/features) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[E-Commerce Tools](https://www.g2.com/categories/e-commerce-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top rated DXP software for enhancing customer engagement](https://www.g2.com/discussions/top-rated-dxp-software-for-enhancing-customer-engagement)[Which purchasing platforms are rated highest for 51 to 200 employee companies looking to optimize procurement workflows at scale?](https://www.g2.com/discussions/which-purchasing-platforms-are-rated-highest-for-51-to-200-employee-companies-looking-to-optimize-procurement-workflows-at-scale)[What Quote-to-Cash platforms are worth using for a mid-size company that wants to dramatically shorten its sales cycle without a six-month implementation project?](https://www.g2.com/discussions/what-quote-to-cash-platforms-are-worth-using-for-a-mid-size-company-that-wants-to-dramatically-shorten-its-sales-cycle-without-a-six-month-implementation-project) [Top spend analysis tools for procurement optimization](https://www.g2.com/discussions/what-are-the-top-spend-analysis-tools-for-procurement-optimization)[What is the top tool for building complex apps without coding?](https://www.g2.com/discussions/what-is-the-top-tool-for-building-complex-apps-without-coding)[Pros and Cons Details](https://www.g2.com/products/tidio/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)