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[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bfc6540ec12016f4e1bebfc7c9c1030e/tidio.png "Product Avatar Image")

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](/products/tidio/reviews)

[

Tidio

](/products/tidio/reviews)

(1,908)4.6/5

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact

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G2

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•

almost 5 years ago

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[
# Can you remove the loading of the app on each time we launch it ?
](/discussions/can-you-remove-the-loading-of-the-app-on-each-time-we-launch-it)
When i have a notification I clic on it and I have the logo of the app, each time I open it, it's boring, other app had this at the first launch and that's it, not everytime we start them.

[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)

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0 Comments

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.&title=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6)

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[![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6)

[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
G2

Verified User

•

almost 5 years ago

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[
# features you like most
](/discussions/features-you-like-most)
popular features

[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)

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0 Comments

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.&title=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6)

[![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6&via=G2dotcom)

[![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6)

[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Dimitrios K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dimitrios K.")
DK

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[Dimitrios K.](https://www.g2.com/users/a02e823a-df04-4e62-b51d-58ef818e7213 "Dimitrios K.")

•

almost 5 years ago

Copy writer

Copy writer

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[
# What is the best way to get people who are unsure of a product on board without being too pushy?
](/discussions/what-is-the-best-way-to-get-people-who-are-unsure-of-a-product-on-board-without-being-too-pushy)
What would you recommend for someone who does not like it when people abandon their carts? I do not like when this happens. Especially when you get the chance to speak to them about it, as typically, they can just leave. So when you do get that opportunity hpw do you make it best count?

[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)

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1 Comment

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.&title=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6)

[![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6&via=G2dotcom)

[![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6)

[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

MN

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[Muhammad N.](https://www.g2.com/users/21652b2a-00cd-4e37-befb-ad9e0b04c3ad "Muhammad N.")

•

almost 5 years ago

C

C

More Options
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[
# Can I get a pro demo
](/discussions/can-i-get-a-pro-demo)

[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)

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\<0\>0\>Upvotes

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1 Comment

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.&title=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6)

[![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6&via=G2dotcom)

[![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6)

[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
G2

Verified User

•

almost 5 years ago

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[
# comment l'améliorer vous pouvez voir mon site qu'en pensez-vous?
](/discussions/comment-l-ameliorer-vous-pouvez-voir-mon-site-qu-en-pensez-vous)
Je souhaite approfondire tidio le chatbot du mieux que possible. choix des options, installer nouveau chatbot entre les connexions noeuds etc...

[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)

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\<0\>0\>Upvotes

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0 Comments

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.&title=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6)

[![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6&via=G2dotcom)

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[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Zai H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zai H.")
ZH

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[Zai H.](https://www.g2.com/users/559c88e6-5a24-433f-84d8-2257a4711ec0 "Zai H.")

•

almost 5 years ago

--

--

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[
# No questions
](/discussions/no-questions-e6c1b276-233c-4fc5-a7c0-61b583c3677d)
Nothing

[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)

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\<0\>0\>Upvotes

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1 Comment

[![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.&title=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6)

[![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6&via=G2dotcom)

[![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6)

[![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.)

[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fpage%3D6%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.)

 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

JL

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[Jack L.](https://www.g2.com/users/20852027-6aa7-4cdc-8096-f82c92800969 "Jack L.")

•

about 5 years ago

IT

IT

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[
# Kamil already confirmed during our chat session but an administrator role at no cost would be an excellent feature.
](/discussions/kamil-already-confirmed-during-our-chat-session-but-an-administrator-role-at-no-cost-would-be-an-excellent-feature)
I work with Chosen on a retainer basis, but I'm a freelance web developer. I get clients regularly asking about live chat for their websites. Tidio is by far the best live chat app I've used, but I struggle to recommend it to other clients because I know I'd need to set up a new account, and... [Read more](/discussions/kamil-already-confirmed-during-our-chat-session-but-an-administrator-role-at-no-cost-would-be-an-excellent-feature)

[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)

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\<0\>0\>Upvotes

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[Chris v.](https://www.g2.com/users/36629556-dc6b-439c-8c37-85506ff66568 "Chris v.")

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over 6 years ago

Chief Executive Officer bij BloxTech

Chief Executive Officer bij BloxTech

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# How could I verify customer accounts in our own-written application?
](/discussions/how-could-i-verify-customer-accounts-in-our-own-written-application)
We've programmed an application and we want to verify our customer accounts. For so far we know, there isn't any server API available. How could we verify customers without having to ask them to mail us as verification?

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Live Chat Software

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