How quick customer service is and how easy it is to set up our pages Review collected by and hosted on G2.com.

Nothing really. I feel like I have a good grasp on the different tools that are available for our pages Review collected by and hosted on G2.com.

TicketSpice always takes my needs and suggestions into consideration. They are always looking for ways to improve. The platform continues to get better and better. Review collected by and hosted on G2.com.

I would like the ability to copy an event template (I create) to my client's account. This would save me alot of time. Review collected by and hosted on G2.com.

I can trust that TicketSpice will help me right away if I have a question or need anything! It is so hard to find good customer service these days especially with software platforms but TicketSpice never disappoints! I’ve even needed help on the weekend while working from home and they were there for me. TicketSpice is the best! Review collected by and hosted on G2.com.

I honestly haven’t found anything I don’t like yet. If I ever have a question it’s because of my user error. Review collected by and hosted on G2.com.

I appreciate that TicketSpice is easy to navigate, which is important since we had past experience with it and decided to use it again. The software is beneficial in selling tickets for our annual conference, providing a straightforward solution to our needs. Additionally, the quick response and helpful support from their customer service make managing any challenges much smoother. A significant advantage is how quickly the money from ticket sales gets deposited into our bank account, enhancing our cash flow efficiency. Review collected by and hosted on G2.com.

I found setting up TicketSpice to be a bit confusing initially. Navigating through the program to find specific areas we needed to use was challenging. Additionally, for those who are not tech-savvy, the infrastructure could be made easier to navigate. Review collected by and hosted on G2.com.

The ease of the customer experience has been great as well as the wonderful customer service. Review collected by and hosted on G2.com.

Each time I have had an issue Cole has gone above and beyond to find a solution. Review collected by and hosted on G2.com.

We don’t do much for online tickets sales, but we have one event in particular every fall that we use ticket spice for. Because we don’t use this platform very often I end up having to ask lots of questions. They are always right there to walk me through step-by-step. Their website is extremely easy to use and set up for our business and to update when I do have questions. They’re always there to answer them right away. I wouldn’t hesitate recommending them to any business owners that I know. Review collected by and hosted on G2.com.

I wish I could sell tickets without having a fee, but everybody has to make money right? I can’t think of anything I don’t like about tickets spice. Review collected by and hosted on G2.com.

TicketSpice has been the most user-friendly and customizable ticketing platform we’ve found. As an 18-day festival with a complex array of passes, configurations, and add-ons, we truly appreciate how simple and intuitive the system is to use—for both our team and our attendees.

The pricing is reasonable and transparent, with no hidden fees or unexpected holds on funds—something that sets TicketSpice apart in an industry full of fine print. Other companies make promises, but TicketSpice actually delivers. Review collected by and hosted on G2.com.

If I had to name one drawback, it’s that you don’t get a dedicated customer service representative. Each time we reach out for support, we typically have to re-explain the specifics of our event. That said, the support team is consistently responsive, friendly, and helpful—so while it can be a bit repetitive, it’s a small trade-off for the overall value and reliability TicketSpice provides. Review collected by and hosted on G2.com.

When we set up our first event, we had questions to make sure we were setting things up they way we wanted them. We spoke to AJ on the chat. He was so helpful! Not only did he understand what we were trying to do, he sent a video of himself walking us through the process! It wasn't a stock video either. Just a quick screen recording that he talked us through step by step. We were kind of blown away by that. This is our 3rd ticketing platform we've used and so far I believe we will be long time clients! Review collected by and hosted on G2.com.

We have not disliked anything so far. Seriously. Review collected by and hosted on G2.com.

As we're transitioning from this platform for administrative reason, I've come to find your payment plan options is something that'll be missed. Review collected by and hosted on G2.com.

Unfortunately the way our process is handled taking large scale reservation bookings isn't something that is financially viable for most platforms Review collected by and hosted on G2.com.

That I can get it to work for my customers - mainly, that they can check out for multiple events at once. Ticketspice helped me get this setup correct the first year. We tricked it into thinking our whole 5-day festival was one event with each concert as a different ticket-level. Once they showed me how to do that, the setup is quick and easy. I've been able to do it mostly myself since then, just checking in an updated features. Anytime I need help, their customer support is quick and responsive, even if they don't have a solution to my issue. They also did a great job making the ticketing page look and feel like us. Review collected by and hosted on G2.com.

The reporting.There are some really goofy things like the fact that the dasboard shows an inaccurate number most of the time (or did last year when we were actively using). Also, because of the way we setup our ticket levels and some of the actions, it is virtually impossible to get an accurate account of income by ticket type/level. Some of that seems to have been solved with the new price points option which we can use rather than actions. Review collected by and hosted on G2.com.