Verified User in Primary/Secondary Education
UP
Verified User in Primary/Secondary Education
Small-Business (50 or fewer emp.)
"Keap is a robust solution for our email marketing database and automated emails."
4/5
What do you like best about Thryv?

Keap is great because it provides a good solution for our weekly newsletter and our automated email sequences. The automated sequences are really easy and straightforward to set up. Their customer support is also very helpful and has answered my questions thoroughly. It also looks like they have added even more customization options in their new email broadcast builder, which is nice. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

The Zapier integration is sometimes confusing and maybe I didn't set it up properly, but sometimes it does not tag the customer correctly when a certain action is performed. But again, this could be my fault and not theirs. Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv
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Thank you so much for your thoughtful review! We’re delighted to hear that Keap has been a great solution for your email marketing and that you’ve found the automation sequences easy to set up. It’s wonderful to know our customer support has been very helpful for yo.

We appreciate your feedback regarding the Zapier integration and understand it can sometimes be tricky to get everything just right. If you'd like, you're welcome to post in our community @ keap.community so someone can assist.

Thank you again for sharing your experience, and we’re excited to continue supporting your business!

Lori H.
LH
Lori H.
Sales and Customer Service Director
Small-Business (50 or fewer emp.)
"I love Keaps automation and data usage, but the cost for the platform is high."
4/5
What do you like best about Thryv?

I like the automation capability and the options for tracking customers. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

The cost is too high as you have to pay for each use and contact. Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv
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Hello Lori,

Thank you for your feedback! We’re glad to hear you’re loving our automation capabilities and contact management! It’s great to know the platform is helping you keep everything organized and working smoothly in one place.

We understand that pricing is an important factor, and we’re always working to ensure the value matches the investment. Your input helps us continue to improve and explore ways to make Keap even more impactful for growing businesses like yours.

Thanks again for being part of the Keap community!

Eric T.
ET
Eric T.
Operations Director
Small-Business (50 or fewer emp.)
"Swiss Amry knife of CRM's"
5/5
What do you like best about Thryv?

It's included services are robust, and even intergrates with most 3rd party programs via API. I have been able to add custom attachements as my needs grow. It's easy to use once you get the initial training down as it has a small learning curve. Customer support is always ready to jump in and solve any issues your having. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

It does limit you to 100 custom fields and I need more! Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv
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Hello Eric,

Thanks for the awesome review! We're so glad to hear you see Keap as the “Swiss Army knife” of CRMs. It’s great that you’re finding our features and API integrations helpful.

We get your point about the limit on custom fields. We will pass this feedback along to the team on your behalf!

Thanks for being part of the Keap community!

Andrea W.
AW
Andrea W.
Co-Owner
Small-Business (50 or fewer emp.)
"Unexpected business added value"
5/5
What do you like best about Thryv?

The professionals at Thryv take the time to listen to what your business actually does, and needs, and discusses products that will provide the most value. They are honest with what you NEED. The customer support has been top notce to help us get set up and it's made implementation very smooth. Their product integrates well with the systems we already use, which make it easy to use. I was shocked at the number of features they offered that helped stream line our online business usage. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

I have yet to experience a downside to the Thryv product. Review collected by and hosted on G2.com.

Response from Helina Medhin of Thryv
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We are thrilled to hear that Thryv has been able to provide your business with the value and support you need. Our team takes pride in listening to our customers and offering honest solutions. We are glad to hear that our product has integrated well with your existing systems and has streamlined your online business usage. Thank you for sharing your positive experience!

Anthony H.
AH
Anthony H.
Founder & CEO
Small-Business (50 or fewer emp.)
"Keap is the central nervous system for my business"
5/5
What do you like best about Thryv?

Keap makes it easy for a professional services business to nurture and close. Additionally, it serves as my business line and aligns with what distinguishes me from my competition: quality and high touch. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

The number of features can be overwhelming without assistance and the app is a little buggy. Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv
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Hello Anthony,

We appreciate the review! We are pleased to hear that Keap is the central nervous system for your business and makes your life easy.

Thank you for the feedback regarding the number of features and performance. Our team is always working to further improve the product and help our users implement Keap.

Jonathan S.
JS
Jonathan S.
Coach
Small-Business (50 or fewer emp.)
"Solid Mid-Market option"
4/5
What do you like best about Thryv?

The best part of Keap is its intuitive approach to solutions. You can do a lot with it if you want or you can start slow and steady. If you are just looking for outreach tools, this could work but it's built for folks that want to construct predictable programs that turn prospects into clients. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Because it's lean, it's suffers in complexity. You can only operate one domain per account. Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv
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Hello Jonathan,

Thank you for your review! We’re thrilled to hear that you appreciate Keap's intuitive approach and find it helpful for building programs that turn prospects into clients. It's great to know that the pipeline view and dashboards are giving you a clearer picture of your business!

Your feedback is valuable, and we’re always looking for ways to enhance the user experience.

If there’s anything specific you’d like to see improved or if you have any questions, please don’t hesitate to reach out. We’re here to help!

Verified User in Consulting
CC
Verified User in Consulting
Small-Business (50 or fewer emp.)
"It has been very helpful for our company."
5/5
What do you like best about Thryv?

Invoicing and email communication with my clients. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

It's hard to say. I like everything about it. Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv
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Thanks so much for your feedback! We’re thrilled Thryv is making invoicing and client communication a breeze, that’s music to our ears. It means the world to us that you’re happy with everything, and we love knowing Thryv is helping you stay connected with your clients. We’ll keep working to make things even smoother for you! Let us know if you need anything.

Kenneth C.
KC
Kenneth C.
Owner
Small-Business (50 or fewer emp.)
"Like having a marketing guru on staff"
5/5
What do you like best about Thryv?

The automations make sure no lead goes untouched, which is great for a small business owner who has many plates to spin. Once it's set up it pretty much runs on autopilot. The nice part is that their onboarding helps you ramp up for immediate success. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Not much. You simply have to stay on top of it every day to see how the leads are progressing. I do wish they had simpler API's for integration with other business systems and social media. Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv
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Hello Kenneth,

Thank you so much for your kind review! We're thrilled to hear that Keap has been like having a “marketing guru” on your team! We appreciate your feedback on the API integrations as well—we’re always looking for ways to make daily management even easier. Thanks again for sharing your experience; we’re here to support your continued success!

Nigel G.
NG
Nigel G.
Personalised Health & Performance Coach
Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Scales to Support Our Evolving Business"
5/5
What do you like best about Thryv?

Customer support is excellent, with chat agents available within minutes and always going the extra mile. Keap offers a range of automation options, from simple to extensive. I've tried free trials of many other CRMs, but Keap still leads in automation, recurring payments, memberships, and platform connectivity like Memberium. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Keap is still the best for my business automation, especially with payment and membership triggers and connectivity. However, competition is growing, and the development of Keap Max feels somewhat stagnant and lacking in new features. Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv
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Hello Nigel!

We appreciate you taking the time to share how you feel about Keap. It’s great to know that you find us to be leading the way in automation, recurring payments, memberships, and platform connectivity for your business!

We also appreciate your feedback regarding the development of Keap Max. Rest assured, we have a lot of exciting updates slated for Keap Max coming out very soon.

Deborah K.
DK
Deborah K.
Founding Member
Small-Business (50 or fewer emp.)
"Robust CRM and Email Platform"
4.5/5
What do you like best about Thryv?

Having all the information about my clients, prospects and leads all in one place. Also, setting up email automations is a huge time-saver. When I do have questions, my customer support team is there to help. They are super rescponsive Review collected by and hosted on G2.com.

What do you dislike about Thryv?

I wish I had a bit more freedom setting up email and newsletter templates. Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv
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Hello Deborah,

Thank you for sharing your experience with Keap! We love hearing that Keap lets you access al the information about your clients, prospects, and leads in one place and gives you time back to work face to face with them.