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UI

Verified User in Insurance

Small-Business (50 or fewer emp.)

8/16/2022

"I like the tools of Keap and look forward to using the tools of Thryv"

4.5/5

What do you like best about Thryv?

I like the educational webinars they have. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Thryv can improve their webinar invitations and reminders. I receive many of them without the dates and times of the webinar :/ Review collected by and hosted on G2.com.

Response from Ava Wiebe of Thryv

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Thank you so much for taking the time to leave a review! I'm glad to hear our feature set is an asset in your business.

I will share your feedback about speed an UX with the right teams here so we can work to create a better experience.

BM

Brett M.

President/Founder

Small-Business (50 or fewer emp.)

10/9/2024

"Have used Keap for over 10 years"

3/5

What do you like best about Thryv?

I haven't seen anything new I like for awhile. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Getting bought out and forcing a 2nd name change in 5 years. Fear of the unknown we will lose quality or our app altogether due to new owners Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv

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Hello Brett,

Thank you for taking the time to leave a review! We're so pleased to hear that you've been a customer of ours for over 10 years!

We appreciate the feedback regarding hardwired campaigns, we have actually been working on something similar called proven automations in app.

I'll attach a link in case you'd like to check them out.

See how Thryv improved

AR

Verified User in Retail

Mid-Market (51-1000 emp.)

6/23/2026

"Easy for Reps, But Nearly Useless Without Sales Reporting for Managers"

2.5/5

What do you like best about Thryv?

Easy interface for sales reps to manage pipelines Review collected by and hosted on G2.com.

What do you dislike about Thryv?

No sales reporting. It is nearly useless for a sales manager with a big team. Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv

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Thank you for your thoughtful feedback. We're pleased to hear that you found Thryv easy for your sales team to use and manage pipelines. We also appreciate you sharing your perspective on sales reporting. Customer feedback plays an important role in helping us improve our platform, and we've shared your comments with our product team for consideration. Thank you for taking the time to help us continue making Thryv better.

RC

Rae C.

Copywriter and Communications Strategist

Small-Business (50 or fewer emp.)

10/19/2021

"With analytic functions added, Thryv would be perfect for small businesses"

4/5

What do you like best about Thryv?

Since acquiring Keap, Thryv has made some helpful upgrades to small functionalities within the email marketing and automations. Things are a bit more user-friendly and emails are more customizable. We've also found that more of our tech-stack integrates well with Keap now. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

This CRM needs to make it easier to acquire useful analytics to improve marketing and webpages. They began building some tools for a while, then abruptly removed them. Until there is support for easily running analytics reports from Thryv, I can't rate them higher. Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv

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Thank you for the thoughtful feedback. I’m really glad to hear the recent updates to email marketing and automations have made things more user friendly and customizable for you. I completely understand the need for stronger, easier to access analytics. That kind of insight matters when you’re trying to grow. I appreciate you calling it out, and I’m always here if you’d like help exploring reporting options or sharing specific feedback I can pass along.

SK

Sam K.

Digtal Marketing Executive

Mid-Market (51-1000 emp.)

12/3/2023

"My Experience with Thryv"

4.5/5

What do you like best about Thryv?

I like that after moving under Thryv, everything feels a bit smoother. The CRM, emails, and automations still work the way I’m used to, but the platform feels more stable now. I also noticed the scheduling and invoicing tools blend in nicely, so it’s still simple to use like before, just a little more polished. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

One thing I noticed is that the pricing can feel a bit high, especially when you start needing extra features. That’s the only area I feel could be better. Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv

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Hello Sam,

Thank you for taking the time to leave us a review. We're glad to hear that Keap has saved you a lot of time in your work by housing multiple necessary features under one roof. We appreciate the feedback regarding cost. Our developers and product teams are always working to add more value into our product. Whether that be updates to older features, or adding entirely new ones.

AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

5/12/2022

"If Salesforce is too much"

4.5/5

What do you like best about Thryv?

Guess they changed their name again. While they are still trying to find their selves regarding naming they have a solid understand of CRM and business operation software. Working at an organization that uses SalesForce, i miss the simplicity of Thryv. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

The company rebrands are the biggest area of improvement. The software has been solid for a while now but the organization still struggles with naming and branding. However, these shortcomings should do little to affect the average user. Review collected by and hosted on G2.com.

Recommendations to others considering Thryv:

No matter the size of your organization if you are looking for a quality CRM at a good price with excellent customer service and room to scale as your business grows. Keap is a no-brainer because of its great pricing and an awesome team of customer support. They also give back and are constantly trying to make their platform better. The move from Infusionsoft to Keap is proof of how much the platform is continuously evolving for the better. Keap also integrates with almost everything and has a highly in-depth knowledge base so answers are always close by, Review collected by and hosted on G2.com.

What problems is Thryv solving and how is that benefiting you?

Managing your customer database, segmentation, custom feilds all work great with Keap. Other benefits such as a robust email marketing interface and powerful invoicing tools make business alot easier and more efficient with Keap. You can manage 100s or 1000s of customers using Keap and even automate some of your reoccurring tasks. Keap is also made to scale. With a price that fits most small businesses and the power to grow with your business Keap has solve many of the core functions of the business. Review collected by and hosted on G2.com.

Response from Ava Wiebe of Thryv

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Hi,

Thank you so much for taking the time to leave a review! It's good to hear that you have found Keap easy to use and effective for your business. We pride ourselves in our customer support and I'm glad that it has been beneficial.

KC

Keri C.

Program Director

Small-Business (50 or fewer emp.)

9/4/2025

"Does it's purpose until it doesn't"

3/5

What do you like best about Thryv?

After 13 years of using it, I'm very familiar with it...until they change things. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

They keep making updates that don't help our company at all, and there are bugs all the time. When contacting their support team, you have to teach them how to do what it is you're trying to do that is broken and they ALWAYS have to escalate it to a higher support member and get back to you. They usually get back with "we found no bug can you explain it again?" Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv

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Thank you for being with Keap for 13 years! We truly value you as a customer. I’m sorry that recent changes have disrupted your workflow and that your support experience hasn’t met the mark. We want to make this right.

If you’re open to it, please reach out so we can dig in with you. We’d appreciate the chance to look into this further and work toward a solution that supports how your team operates.

NP

Nadia Solimar P.

2/7/2026

"All-in-One Solution for Business Management"

4.5/5

What do you like best about Thryv?

I use Thryv to manage my business in one place, handling customers, appointments, payments, and marketing easily. It saves me time in scheduling and payments, keeping everything organized in one place. I like how it makes everything easier and simpler. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Some features are a bit complex at first but after I get used to it, it becomes simple. Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv

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Thank you so much for taking the time to share this! We’re so glad to hear we here at Thryv are helping you manage your customers, appointments, payments, and marketing all in one place. Saving you time and keeping everything organized is exactly what we aim for.

We also appreciate your honest feedback about the learning curve. Some features can feel challenging at first, and that’s why we’re always working to make onboarding and support as smooth as possible. Once everything clicks, we love seeing our clients really take off.

If there’s ever anything you’d like to review or optimize further, I’m always happy to help.

GD

gulshan d.

Salesforce developer

Small-Business (50 or fewer emp.)

12/9/2025

"A Game-Changer for Effortless Organization and Time Savings"

4.5/5

What do you like best about Thryv?

This tool saves me hours every week. With invoices, appointments, and client messages all organized in one place, it truly feels like a game-changer. For the first time, I feel as though I have a real assistant helping me manage everything. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

The learning curve was steep at first. Some features feel buried, and the price stings for a small team. Occasional glitches with calendar sync can be frustrating. Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv

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Thank you for sharing your experience! We love hearing that Thryv feels like a true assistant and is saving you valuable time each week, that’s exactly the impact we aim to make. We also appreciate your honest feedback on the learning curve, pricing, and calendar sync. We’re always working to improve the experience and are here anytime you need support.

CB

Craig B.

Broker/Owner

Real Estate

Small-Business (50 or fewer emp.)

11/5/2025

"RUN from this company! Conroy, Zachary is a SCAM ARTIST!"

0/5

What do you like best about Thryv?

Nothing. An absolute scam! RUN from this company. Conroy, Zachary signed me up for 3 months. They could not even correct the office number online. This was a total waste of money! Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Their zoom updates - another total joke! Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv

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Hi there, Craig. I’m so sorry to hear about your experience. That’s absolutely not the level of service we aim to deliver at Thryv. I’d really like to take a closer look and make this right for you. Could you please reach out to me directly at steffie.bell@thryv.com with your business name so I can review the details of your account and help resolve this?

Our goal is always transparency, accuracy, and great results. I’ll make sure your feedback gets to the right people so we can address this quickly.

Thank you for bringing it to our attention.

— Steffie, Thryv Client Experience Team