Brittany O.
BO
Brittany O.
Small-Business (50 or fewer emp.)
"Automates Our Marketing, Easy Setup"
5/5
What do you like best about Thryv?

I like the routine meetings that ensure everything is working properly. These meetings help me to make sure that all social media posts are going out properly and that emails are getting the correct responses. I also found the initial setup of Thryv to be really easy. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

The domain email could be improved. It's not recognized as a secure site and it's always hard to get into. Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv

Thank you so much for your feedback and for sharing your experience with Thryv, Brittany! We’re thrilled to hear the onboarding process felt easy and that the routine meetings have helped keep your marketing running smoothly. Staying connected with our clients and making sure your social posts and email responses are performing properly is something we truly value.

We also appreciate you calling out the challenges you’ve experienced with the domain email security and login process. Feedback like this is incredibly helpful, and I’ve shared it with our team as we continue working to improve the overall experience.

Thanks again for trusting Thryv to support your business growth!

sierra s.
SS
sierra s.
H
Small-Business (50 or fewer emp.)
"This software is amazing "
4.5/5
What do you like best about Thryv?

I love the new features this software is essential for my business Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Figuring out how to work faster / load properly Review collected by and hosted on G2.com.

Response from Gabe Vasquez of Thryv

Hi Sierra, this is one of the highest compliments we could receive. Not only is our goal to provide your business with the tools to succeed but also to give you time back in your day to spend with the people that are important to you. If you ever need assistance, please let us know! - Gabe

Austin H.
AH
Austin H.
Small-Business (50 or fewer emp.)
"Effortless Setup and Exceptional Service"
5/5
What do you like best about Thryv?

I really appreciate Thryv for its level of service and communication. The initial setup was easy, which made the transition smooth. I'm also impressed by how it helps me in attracting new clients. This kind of support is invaluable to my business. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Nothing Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv

Thank you for sharing your experience! We're so glad the setup process was smooth and that our team helped make the transition easy. It's especially exciting to hear Thryv is helping you attract new clients and support your business growth. We appreciate you trusting us to be part of your journey and look forward to continuing to help your business succeed. Much more to come!

Maria L.
ML
Maria L.
Doctor of Chiropractic
Small-Business (50 or fewer emp.)
"Thrive Makes Managing My Website Stress-Free"
5/5
What do you like best about Thryv?

My representative makes everything very easy so I never have to stress about my website. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Having to pay for it I suppose? Thrive is great. I do not dislike anything about the general service. Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv

Thank you so much for the kind words and for sharing your experience with Thryv! We’re thrilled to hear your representative has made managing your website simple and stress free. That peace of mind is exactly the experience we want for our clients. We also appreciate the honest feedback about pricing, and we’re grateful you feel the value and service make it worthwhile. Thanks again for being part of the Thryv community!

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Effective Advertising with Thryv"
5/5
What do you like best about Thryv?

I like how Thryv is organized and they're on top of things. I speak to them every month, which is nice. It's laid out clean and clear about what they do, just to name a few things. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Can't think of anything in particular that could be added or corrected. I like everything. Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv

Thank you for taking the time to share your experience! We're glad to hear that you've found value in both the Thryv platform and your ongoing partnership with our team. Providing small business owners with an organized, easy to use solution for managing customer relationships, marketing, and day to day operations is exactly what we strive to do.

Thank you for your trust and partnership. We appreciate the opportunity to support your business and look forward to being part of your continued growth and success.

Your Thryv Team

Amy G.
AG
Amy G.
Controller
Small-Business (50 or fewer emp.)
"Easy Management and Publishing All in One Platform"
5/5
What do you like best about Thryv?

Makes things easy to manage and publish under one platform Review collected by and hosted on G2.com.

What do you dislike about Thryv?

I don't have anything to report that I dislike Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv

Thank you for taking the time to share your feedback!

We're delighted to hear that Thryv helps make managing and publishing your business activities easier from a single platform. One of our goals is to simplify day-to-day operations by bringing the tools businesses need together in one place, so it's great to know that's been your experience. Feedback like yours motivates us to continue improving and delivering value for our customers.

Thank you for being part of the Thryv community!

Daniel Q.
DQ
Daniel Q.
Oral and Maxillofacial Surgeon
Small-Business (50 or fewer emp.)
"Waste of Time"
0.5/5
What do you like best about Thryv?

For a technology feature company, they are not very helpful Review collected by and hosted on G2.com.

What do you dislike about Thryv?

As a long time customer dating back to YP, Thryv customer service has steadily gone downhill Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv

Hi there, I really appreciate you sharing this, especially as a long-time customer. I took a look at your account and don’t see any active tickets or open issues, so I’d love to connect directly to better understand what’s been going on and help. Please feel free to reach out to me at steffie.bell@thryv.com and I’ll take a closer look and help get things moving in the right direction.

Amber J.
AJ
Amber J.
Outsourcing Advisor
Mid-Market (51-1000 emp.)
"great program"
5/5
What do you like best about Thryv?

What I like best about Keap is how it brings everything together in one place—CRM, email marketing, automation, and payments. The automation workflows are incredibly powerful yet easy to set up, which saves me hours each week. I especially appreciate how simple it is to track leads, follow up automatically, and move contacts through different pipelines without anything slipping through the cracks.

The integration between contact records and email sequences is seamless, so I can personalize communication at scale while still making each client feel valued. For a small business owner, the all-in-one approach means I don’t need to juggle five different tools it’s all right there in Keap. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Keap is powerful, but the learning curve can feel steep at first—especially if you’re new to automation or CRMs. Some of the features are tucked away and take time to fully understand, so it can feel overwhelming until you get used to the system. The price point is also higher than some competitors, which may be tough for very small businesses or solopreneurs. That said, once you’re past the initial setup and training, it becomes much easier to use and the value starts to outweigh the challenges. Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv

Thank you so much for sharing this thoughtful feedback! We love hearing how Keap is helping you streamline your business and save valuable time each week. It’s great to know that the automation workflows and seamless CRM-to-email integration are making it easier to nurture leads and build stronger client relationships.

We also appreciate your honesty about the learning curve and pricing. We know that diving into automation can feel like a lot at first, but we’re glad you’ve found the long-term value once everything is set up. Our team is always working to make onboarding smoother, and your feedback helps us keep improving.

We’re so glad Keap is helping you stay organized, automate key tasks, and scale your business with less stress. Thanks again for being part of the Keap community!

Deepak M.
DM
Deepak M.
IT Manager
Mid-Market (51-1000 emp.)
"Effortless Automation and Seamless Integration"
5/5
What do you like best about Thryv?

I like Thryv for its deliverability, automation, and user interface. It makes navigation easy, ensures better inbox placement, and reduces the need for manual input. These features are really helpful in automating my sales campaigns and reaching out to T1 clients effectively. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

No issue as of now Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv

Thank you so much for sharing this, I really appreciate you calling out automation, deliverability, and ease of use. That’s exactly what we aim to deliver, making it simpler to stay consistent with outreach while saving you time.

It’s great to hear Thryv is helping you streamline your sales campaigns and connect with your T1 clients more effectively.

If you ever want to take things a step further or explore additional ways to optimize your setup, we're always here to help 😊

Verified User in Law Practice
AL
Verified User in Law Practice
Small-Business (50 or fewer emp.)
"Keap’s Email Inconsistency and Landing Page Changes Reduce Functionality"
2.5/5
What do you like best about Thryv?

I only use Keap by Thryv so only likely to refer tham based on my 10 years of experience with Keap (formerly InfusionSoft). Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Keap is inconsistent in delivery of emails. Landing pages are constantly being redeveloped and result in less functionality. Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv

Thank you for your feedback and for being a customer for the past 10 years.

We truly appreciate your loyalty and the trust you've placed in us over the years. We understand how important reliable email delivery and effective landing pages are to successful marketing automation, lead generation, and business growth. Feedback like yours helps us identify opportunities to improve and continue enhancing the customer experience.

I'd love the opportunity to learn more about your experience and see how we can help. Please feel free to contact me directly at steffie.bell@thryv.com , and I'll personally reach out to help.

Thank you again for your partnership. It means a great deal to us, and me.