Pat C.
PC
Pat C.
Operations Manager
Small-Business (50 or fewer emp.)
"You need a serious revamp to your customer service team."
2.5/5
What do you like best about Thryv?

Easy to setup and use. Easy to customize. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Your customer service is the worst I've ever dealt with. They can't fix a problem to save their butts, and constantly asking for the same data (Screenshots) over and over to identify the problem, but never fix it.

Your accounting software is full of bugs, but your customer service team is NOT the right group of people to fix it. Your developers are... And they don't bother trying to fix the issues.

Let's not mention how your software is now blocking my ability to send out announcements because of a bounce rate? So because my clients have bad email addresses, I can't send messages to the clients that HAVE good email addresses?

We are seriously considering dumping your software for lack of support. Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv
Edit edit

Thank you for taking the time to share your feedback. I’m glad to hear you found Thryv easy to set up, use, and customize, but I’m very sorry to hear about the frustration you’ve experienced with support and ongoing issues.

Your feedback is valuable because experiences like this help highlight where improvements are needed across both support processes and product functionality. I’d really appreciate the opportunity to look into this further and help review your account with the appropriate teams.

If you’re open to it, please reach out to me directly at steffie.bell@thryv.com so I can locate your account and personally help escalate your concerns for further review.

Thank you again for being candid in your review and for your partnership.

Mary-Beth S.
MS
Mary-Beth S.
Owner, Virtual Assistant
Small-Business (50 or fewer emp.)
"Thryv - Amazing Automation for Small Business"
4.5/5
What do you like best about Thryv?

Landing pages and email design options have improved over the past few years, helping me to design stunning marketing materials. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Some help files can be a little hard to find, but once I find them the content explains everything I need. The customer service team is a great help to help me find any support documents I can't locate, or answer my questions and help me solve my problems. Review collected by and hosted on G2.com.

Response from Ava Wiebe of Thryv
Edit edit

Hi Mary-Beth

Thank you so much for taking the time to leave a review! We're glad to hear that Keap's email campaigns are an effective tool for your business.

I'm sorry to hear about your issues finding some help files, but I'm glad to hear our customer service is helpful in ensuring that your issues are resolved quickly!

Jim B.
JB
Jim B.
Marketing and IT Director
Small-Business (50 or fewer emp.)
"A CRM that Keaps us running."
5/5
What do you like best about Thryv?

While we continue to gather contact information, automate actions, communicate with clients, I've been keeping abreast of the Thryv enhancements and there are a lot on benefits for B2B and B2C companies. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

We continue to use the core functions of the original Keap platform. We don't have any suggestions for improvement. Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv
Edit edit

We appreciate the review Jim! We're glad to hear we are helping streamline your reporting and invoicing process!

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Easy to Use with Great Support, But Pricey"
4.5/5
What do you like best about Thryv?

I use Thryv for business management and communication with clients, and it helps me manage all the details for client scheduling, notifications, and revenue. I like that the training to get me started was clear and concise. I like their customer service, and I like that it's easy to use. They designed my website and were very accommodating to make the changes I needed as I added services. There were links I needed to send clients for scheduling, purchasing, and invoicing, and they were simple in explaining those. The initial setup was easy and great. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

{"I find the cost is high.","My business account with them doesn't do email automation.","I am chatting with my rep today to see if their platform \"keap\" is what i need to go with."} Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv
Edit edit

Thank you for your review! We're thrilled Thryv has helped streamline your business management, client communication, scheduling, and website needs, and that our onboarding and support teams made getting started easy.

We appreciate your feedback on pricing and email automation. As your business grows, we're committed to helping you find the solution that best fits your needs. Thanks for choosing Thryv!

Anita C.
AC
Anita C.
Manager
Small-Business (50 or fewer emp.)
"Easy to Use, Helpful Staff, and Great AI Tools at a Reasonable Price"
5/5
What do you like best about Thryv?

It’s easy to use, and the staff are helpful and knowledgeable. The AI tools are great, and the pricing feels very reasonable. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

The only downside was having to do the onboarding through Zoom meetings, but it really helped to have the salesperson in the office at the same time to guide me through the whole process. Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv
Edit edit

Thank you for sharing your experience! I'm so excited to hear that you find Thryv easy to use and that our team has been helpful throughout your journey. Can't wait to share with our team! It's especially great to know you're seeing value from our AI-powered tools and feel confident in the overall value Thryv provides.

We appreciate your feedback regarding onboarding. While the sessions are an upfront time investment, we're glad the personalized guidance from your partners helped make the process smoother and set you up for long term success. Our goal is to ensure every customer feels confident using Thryv's tools from day one. Glad to know we're hitting the mark!

Thank you for choosing Thryv and for taking the time to share your feedback!

Tony S.
TS
Tony S.
Creator
Small-Business (50 or fewer emp.)
"Thryv is the Leader in Keeping Your Business Profitable"
5/5
What do you like best about Thryv?

Since they were Keap, they have continued to improve their interface, options, and usability, as well as their EXCELLENT customer support. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

The challenges with formatting emails and the lack of flexibility in designing order forms and landing pages. Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv
Edit edit

Hi Tony!

Thank you for taking the time to leave us a review. We're happy to hear you've enjoyed our improvements! We have a lot more exciting things coming out soon. We appreciate the feedback regarding formatting and design and will pass it along to the team.

Lara R.
LR
Lara R.
Director of Marketing
Mid-Market (51-1000 emp.)
"Very User-Friendly Platform That Keeps Daily Tasks Running Smoothly"
5/5
What do you like best about Thryv?

The platform is very user friendly and allows for us to complete tasks on a daily basis with minor interruption. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

I would like to have the pro editor included with the business center for marketing Campaigns. Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv
Edit edit

Thank you for sharing your feedback, Lara! We're delighted to hear that Thryv's user-friendly experience helps your team stay productive and complete daily tasks with minimal interruption. Our goal is to simplify business operations so you can focus on serving your customers and growing your business.

We also appreciate your suggestion regarding Pro Editor access within Business Center for marketing campaigns. Feedback like yours is invaluable as we continue enhancing our solutions and evaluating ways to provide even greater value and flexibility for our customers.

Thank you for being part of the Thryv community and for taking the time to share your experience!

BL
Ben L.
Mechanical Engineer
Small-Business (50 or fewer emp.)
"Keap - All the power and all the complexity"
4/5
What do you like best about Thryv?

Thryv has the power for incredible automations, and allows you to automate almost anything.

It also provides a rest API, which can be used with AI (or Zapier) to integrate with almost any service you need. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Thryv is incredibly complex, confusing, and hard to use, even if you are tech savvy. also, the order forms are sub-optimal. Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv
Edit edit

Hi Ben,

Thank you for highlighting our automation power and the fact that we integrate with most services.

We appreciate the feedback regarding the complexity of Keap. We have events and courses made by our Keap Academy to help Users feel confident using Keap with new content being released all the time. We also offer coaching in case Users need one-on-one help.

MA
Michelle A.
CSR, Recieving clerk
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Easy to Use, All Accounts in One Place, and Responsive Support"
5/5
What do you like best about Thryv?

Easy to use, with all my accounts available in one place. The staff was helpful, and they always responded in a timely manner whenever I had a question. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

So far, I haven’t found anything about this product that I don’t like. Review collected by and hosted on G2.com.

Amara U.
AU
Amara U.
Office Administrator
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Easy-to-Use, Intuitive UI with Responsive Support"
4.5/5
What do you like best about Thryv?

It’s easy to use and has a very friendly, intuitive user interface. Whenever I need help, support is available and ready to assist. Overall, it makes managing contacts and running campaigns much easier. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Nothing to report so far. Everything works as expected, and the performance has been consistently high. Review collected by and hosted on G2.com.

Response from Steffie Bell of Thryv
Edit edit

Thank you for sharing your experience and for highlighting how easy Thryv is to use. We're excited to hear that the intuitive interface and our responsive support team have helped simplify managing contacts, campaigns, and customer communication.

It's rewarding to know that Thryv's CRM, marketing automation, and broadcast tools are helping your business stay organized and operate more efficiently. By bringing customer management, communication, and automation into one platform, our goal is to help businesses save time, streamline operations, and build stronger customer relationships.

Thank you for your partnership and for trusting Thryv to help manage and grow your business. We look forward to supporting your continued success. Much more to come!