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MR

Michael R.

Managing Partner

Small-Business (50 or fewer emp.)

2/27/2024

"Best All Around Option for Solopreneurs"

4.5/5

What do you like best about Thryv?

How so much of the data is integrated throughout the platform. Your contacts and tags are woven throughout Keap very intuitively. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

There's too much to learn! lol I'm always learning new things to try and new features. Automations were a little difficult for me to grasp at first. But the learning curve is doable. If you stick with it. Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv

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Hi Michael,

Thank you for taking the time to leave a review! We love hearing that Keap has helped you build credibility.

Thank you for your feedback on automations, we have some exciting updates coming to them soon!

PS

Peter S.

Mr.

Small-Business (50 or fewer emp.)

11/10/2018

"Endless features for a high price"

1.5/5

What do you like best about Thryv?

You can do almost anything you want if you really know what you're doing and want to do tricky things. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

You pay a much higher price than with many alternatives that offer nearly the same features for marketing. Customer support ranges from not-even-bothering-to-answer to good. Review collected by and hosted on G2.com.

Recommendations to others considering Thryv:

It's most likely the best option if you're going to do marketing seriously. The alternatives I've seen (mostly by working with other tools with my clients) all have major issues. Infusionsoft has issues, too, but they're minimal compared to tools like Ontraport or HubSpot. Review collected by and hosted on G2.com.

What problems is Thryv solving and how is that benefiting you?

Email marketing, which my business relies on. Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv

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Hello Peter,

Thank you for taking the time to leave a review. We're glad to hear that you're able to do almost anything you want with Keap.

We appreciate your feedback regarding price. Our phone queue is available M-F, 5 am - 6 pm PT, while our chat support is available 24/7. If you ever experience being unable to speak to a representative during business hours please let us know.

NV

Nicolas V.

Tech Support Specialist

Mid-Market (51-1000 emp.)

9/18/2024

"Review after working with keap for 1 and a half year"

3/5

What do you like best about Thryv?

The campaign builder is very straight forward. It's outdated design and makes it surprisingly easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Our company is facing regular performance issues using keap, which is an error on their side and they do a poor job resolving those issues. Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv

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Hello Nicolas,

We appreciate the review. We love to hear that Keap helps you keep all your leads in one place and stay in touch with them via email.'The campaign builder is getting some exciting updates to make it even more intuitive.

We're sorry to hear that you've faced some performance issues. If you haven't already, I recommend contacting your account manager so we can look into this on your behalf. If you're not already in contact with your account manager, our support team can put you in touch.

AR

Ali R.

Business Partner

Small-Business (50 or fewer emp.)

10/9/2024

"Keap is for Keeps for mid size business."

4.5/5

What do you like best about Thryv?

Tech support! They are the bomb. super helpful. Their tech support kept me with Keap even during challlening growth peirods with their company. They are bar non the best. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

They need to adapt more to B2B, which we are. Misses the mark as a true CRM Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv

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Hello Ali,

Thank you for your glowing review! We're pleased to hear that you're a big fan of our tech support and will pass along the message.

We appreciate your feedback regarding adapting more to b2b, we have some exciting updates coming soon to pipelines that we think you'll enjoy!

IB

ira B.

Director of Business Development

Small-Business (50 or fewer emp.)

10/10/2024

"CRM for a Start-up"

5/5

What do you like best about Thryv?

Thryv provides a robust set of features that are easy to use. They also provide excellent on-boarding coaching and assistance. Implementation was simple. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Having the ability to sort clients by way of a "Value" in the data base.

For example: List all clients by Revenue $, from highest to lowest.

Additionally, list all clients with Revenue > $10,000,000. Review collected by and hosted on G2.com.

Response from Helina Medhin of Thryv

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Thank you for sharing your positive experience with Thryv! Thank you for choosing Thryv for your CRM needs!

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Brennan S.

Owner, Cleaner

Small-Business (50 or fewer emp.)

12/13/2022

"Deceitful company"

0/5

What do you like best about Thryv?

This company is full of glitches and no way to export. They will hold your data hostage. They up prices even while their app doesn't work. One my companies biggest set backs was choosing Keap. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Constant glitches and false promises. No way to export. Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv

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Hello Brennan,

Thank you for reaching out. It appears one of our reps has emailed you with the option to book some time so that we can get to the bottom of this. We appreciate your time.

PH

Paul H.

Consultant

Small-Business (50 or fewer emp.)

5/9/2023

"Excellent. Could not work without it and have used it for MANY years now."

4/5

What do you like best about Thryv?

It's always steps ahead of me with capabilities. Even so, it's always easy to use and their tech support is world class. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Like many things today, I wish it cost less but it's head and shoulders above anything else I've used or looked at and it's worth the money. Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv

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Hi Paul!

We're glad to hear you're happy with Keap and that it's been helpful to your business. Thank you for taking the time to leave us a review! If you ever find yourself needing extra help with features I'd recommend our Keap Academy. They have great free resources to help users feel more confident in Keap. https://academy.keap.com/

AM

Angela M.

Administrator

Small-Business (50 or fewer emp.)

12/19/2024

"Keap is a great system."

4.5/5

What do you like best about Thryv?

The client contact record. We are a heavy client based company. Lot's of orders, etc. This record keeps everything in one place and easy to navigate. Very intuitive. Also, your customer support is the fantastic! Review collected by and hosted on G2.com.

What do you dislike about Thryv?

We do a lot of automations. Marketing analytics is the one thing that Keap is very lacking in. Review collected by and hosted on G2.com.

Response from Alex At Keap of Thryv

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Hello Angela,

Thank you for taking the time to share your experience with Keap! We're glad you find Keap to be a great system and appreciate your feedback regarding marketing analytics.

JS

Jill S.

Motivational Speaker, Coach, Reiki Master/Teacher

Small-Business (50 or fewer emp.)

6/10/2024

"All in one business command center"

5/5

What do you like best about Thryv?

Great customer support! They assign you a business manager right away to make sure you get everything you want out of the system. Set up time to chat on Zoom to walk you through spots that you need help. Adjust anything on the back end to make sure it is working properly before the call ends. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Before I talked to anyone, I downloaded my gmail to the system. I highly recommend to clean up your emails and any promotional emails before inporting as they all come along. I deleted the connection, cleaned up my inboxes and then reconnect. Review collected by and hosted on G2.com.

What problems is Thryv solving and how is that benefiting you?

The phone number they offer - I would like to answer/make calls without being open in the app on my mobile phone. I don't need it running all the time in the background of phone just to get a call. Maybe when I get a larger clientele base. It's set up for a desktop, which I don't sit at my desk all the time.

I love it that they keep me in the loop of working on the solution. Most companies just leave you hanging, not knowing if they are really working on it or not. Review collected by and hosted on G2.com.

Response from Helina Medhin of Thryv

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We're thrilled to hear that you've had a great experience with our customer support team! Providing personalized assistance and ensuring that our system meets your needs is our top priority.

DS

Dinha S.

Business Manager

Small-Business (50 or fewer emp.)

7/31/2024

"Thryv is a well-oiled machine and the software and social media reach is very robust."

5/5

What do you like best about Thryv?

The employees are excellent and work well together to deliver a seamless onboarding experience. Review collected by and hosted on G2.com.

What do you dislike about Thryv?

Just wish I'd found them sooner...nothing to dislike. Perhaps they could offer separate modules rather than only their whole system. For example, if I only wanted a website or only wanted to post to social media or only to use the customer portal for payment I could have those options. Review collected by and hosted on G2.com.

Response from Helina Medhin of Thryv

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Thank you for your kind words about our employees and the seamless onboarding experience. We understand your suggestion for separate modules and will keep it in mind as we continue to enhance our offerings.