--- title: Thryv Reviews meta_title: Thryv Reviews, Pros + Cons, and Top Rated Features meta_description: Thryv reviews, pros and cons, and highest rated features. All from real, verified users. aggregate_rating: rating_value: 4.3 review_count: 2012 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Thryv Reviews **Vendor:** Thryv **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 2,012 ## About Thryv Thryv is an AI-powered marketing and sales platform built specifically for small businesses, helping you market smarter, sell more, and grow faster—all from one centralized solution. Designed to replace disconnected tools, Thryv combines essential business software into one easy-to-use platform. Now including Keap, Thryv delivers powerful CRM software, marketing automation, and sales management tools that help small businesses capture more leads, automate follow-ups, and increase repeat business. With built-in tools for lead management, email and SMS marketing, pipeline tracking, and customer relationship management, Thryv + Keap help teams stay organized and close more deals. From getting found online with digital marketing tools to managing customer relationships and automating sales workflows, Thryv + Keap simplify every stage of the customer journey. The result is a scalable, all-in-one CRM and marketing platform that helps small businesses save time, increase efficiency, and focus on what matters most—running and growing their business. ## Thryv Pros & Cons **What users like:** - Users find Thryv to be **easy to use** , seamlessly integrating various features for efficient team collaboration. (102 reviews) - Users appreciate the **automation features** of Thryv, enabling streamlined follow-ups and consistent client engagement. (90 reviews) - Users love the **automation features** of Thryv, enhancing efficiency in managing client follow-ups and nurturing campaigns. (70 reviews) - Users value the **great customer support** from Thryv, highlighting its helpfulness and comprehensiveness. (69 reviews) - Users appreciate the **powerful automation features** of Thryv, finding it easy to use and engaging. (58 reviews) - Automation Focus (41 reviews) - Automation Efficiency (39 reviews) - Integrations (39 reviews) - Email Marketing (35 reviews) - Feature Richness (35 reviews) **What users dislike:** - Users express disappointment over **missing features** and constant glitches, undermining their overall experience with Thryv. (60 reviews) - Users find the **learning curve challenging** , requiring time and support to navigate the many features effectively. (50 reviews) - Users experience **constant glitches** with Thryv, leading to dissatisfaction and a lack of essential export options. (45 reviews) - Users find **limited features** in Thryv, such as insufficient data management and challenging segmentation capabilities. (45 reviews) - Users find Thryv to be **expensive** , especially with additional setup and customization costs due to its complexity. (33 reviews) - Email Issues (28 reviews) - Complexity (26 reviews) - Limited Customization (26 reviews) - Users experience **glitches in the software** , including issues with address entries and mobile functionality, affecting usability. (22 reviews) - Time-Consuming (22 reviews) ## Thryv Reviews ### 1. The best for all in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Tonya Y. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Thryv?** Keap is wonderful because it consolidated so many different applications for me. Now I have them all in one place with only one learning curve. It actually also came out cheaper for me than all my other software combined. **What do you dislike about Thryv?** Learning the automations is definitely a learning curve. Trying to understand how everything works together and how to set it up has been a challenge. But Keap also has a wonderful training site that you get access too and they are constantly putting on webinars and trainings to help all of us get a better grasp on how to use it best. **What problems is Thryv solving and how is that benefiting you?** Keap helps my entire marketing and front-end piece roll smoothly while also giving a great client experience that we are known for. I don't have to manually do all the things anymore which has freed me up to be able to wake up in the morning to a new client meeting I never expected. It is freeing in that way alone. **Official Response from Ava Wiebe:** > Hi Tonya, Thank you so much for taking the time to leave a review. It's wonderful to hear that Keap has helped you level up your client experience! I'm glad to hear that despite the learning curve you experienced, you were able to utilize our resources to help you get more comfortable within your Keap app. ### 2. Easily Transition to automating your business. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2022 **What do you like best about Thryv?** The automation of all of the different products & Services needed to run a small business. CRM, phone number and text in the app or desktop, email, scheduling, quotes, invoices, estorefront, Payment Gateway, the complete A2Z for a local business. **What do you dislike about Thryv?** That's the thing over the four years, I have seen them fill the gaps in their software and become the complete solution for local businesses. **What problems is Thryv solving and how is that benefiting you?** Keap helps you by staying organized with less people in the office. It helps automate routine tasks like text and emails to clients to make sure they show up on time or pay their bill, etc. Keap plugs the hole in our bucket of business. **Official Response from Alex At Keap:** > Hello Jeff, Thank you for taking the time to leave a review. We're happy to hear that Keap has been such a great fit for you and your business! ### 3. Thryv is not what they seem & once they have you in a contract won't care **Rating:** 0.0/5.0 stars **Reviewed by:** Dakota R. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Thryv?** When I was shopping around for CRM software to use, Thryv was in the top 2 companies. My favorite feature was that they claimed to be able to bill customers on auto-pilot each month. It was the top reason I went with them. We're a small company and couldn't afford to have to chase our payments each month. After signing up, and entering into the infamous 6 month contract, I discovered that it doesn't do that at all. The feature flat out doesn't work. I set up our first client to be billed twice a month, only to discover that the software didn't even attempt to charge him. So, I called in, and that is when I discovered that the normal customer service department DOESN'T handle anything that involves payments, and the payment department (they call it Thryv Pay) goes home at 3 PM SHARP. **What do you dislike about Thryv?** When I first signed up for Thryv, I was pitched the dream of how wonderful it was. I was sent emails, where they would offer me things like free t-shirts, free Amazon gift cards and even free services if I went and left a review for them. These offers came in fast after signing up, within the first week, and they kept coming. Go to G2 and leave a review and you'll get a free Amazon gift card, then a week later, go to another site and leave another review (you can even copy and paste your G2 review) and we'll send you a t-shirt. Then the big one came. We will give you a full video production package, send out a crew to you, we'll film you and your clients and edit the videos and give you 10 different versions of them IF you do a video review for us. All these came in the first 30 days of being with Thryv. This was before I even had an attempt to fully try out the software. The person who works in billing and handles your account if you want to cancel is a piece of work. I went from dissatisfied to disgusted. Disgusted that I trusted this company with my time, my money and my energy. Now, I wish I never met them. It's interesting, how companies that require a contract will tell you whatever they need to get your business, but as soon as you try to hold them to that it's "Well you have a 6-month contract, so you'll have to keep it another 3 months. It's written in the contract you signed." Okay, you're right. I signed a contract because I TRUSTED you when I clearly should not have. Now I have a 6-month contract for a CRM software that doesn't provide the service they "contracted" for. **What problems is Thryv solving and how is that benefiting you?** The reason I purchased Thryv and signed a contract with them is for the ability to use scheduled payments (auto billing), and it doesn't work. I can stick around and see if it gets better, but that would mean, I'd have to go in and schedule next month's payments for all my clients and PRAY that it works because if it doesn't 75% of my month's revenue will be lost until I can manually chase it down. Or I could test it out again, and put only one client in the system and PRAY that one works, but if it doesn't work, I will have to wait another month to test another one. Such a waste of time. Thryv is creating more problems than it is solving. I was prepared to chalk it up as a learning experience, and just walk away, but when I tried to cancel, I was told. "Well, we've given you credits in the last 3 months, so you've only paid for one month, and therefore you'll have to keep it until after your Sept payment (3 months away)". Oh, I see, so even though you've wasted my time, energy and resources for 3 months, and the software doesn't do what you told me it would do, I'm required to keep paying for it, even though you know it is providing no benefit to me and my small business? So, I'll have to keep paying for your software and also go out and find a solution to solve the problem I hired you guys for? Therefore taking away even more revenue from my small business? Yeah, that sounds like a great deal. **Official Response from Gabe Vasquez:** > Hi Dakota, thank you for your feedback and apologize for the situation. Our team is currently working on this and will be in touch to work with you if you are still interested. Again, thank you for this feedback as we can continue to find ways to make it easier for our clients. - Gabe ### 4. Worth it if you have a lot of time to spend **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Thryv?** Has a lot of useful features and it integrates with just about everything. **What do you dislike about Thryv?** Customer support hasn't been the best and they don't update it as often as one would expect for the price. **What problems is Thryv solving and how is that benefiting you?** It is an all-in-one business. We do pretty much everything through Keap except for the website. **Official Response from Alex At Keap:** > Thank you for taking the time to leave us a review! We're glad to hear that Keap has been able to handle most of your business needs, outside of your website. We're sorry to hear that you've had poor experiences with our support team. We do send out customer service surveys after cases are completed. If you'd like to report anything there we would be happy to look into your experiences further so that we can improve. On the topic of product releases, we do have some exciting features coming out this month. ### 5. The best CRM I have ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Thryv?** I love being able to manage all the administrative aspects of my business all in one place! It makes invoicing, social media, and marketing so simple! **What do you dislike about Thryv?** Not many downsides, sometimes it is difficult to get website changes made. **What problems is Thryv solving and how is that benefiting you?** Overall business management! Especially website and invoicing! **Official Response from Gabe Vasquez:** > Hi there, thank you so much for your review. We are very excited to hear how Thryv is helping you stay more organized. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe ### 6. Thryv is a very robust and useful platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Thryv?** Thryv is a one-stop shop for all my business needs. **What do you dislike about Thryv?** The "Take Payment" function is difficult to get to at times. **What problems is Thryv solving and how is that benefiting you?** Following up and communicating with clients. **Official Response from Gabe Vasquez:** > Hello, thank you very much for your review and feedback, we will take this back to our team. But, it is always great to hear how Thryv is helping you communicate with your clients and is a one-stop shop for all your needs. If you ever need assistance, please let us know! - Gabe ### 7. Sold us on lots of things their systems could not actually do. **Rating:** 0.0/5.0 stars **Reviewed by:** Devin D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2022 **What do you like best about Thryv?** They make everything look flashy to the customer for the initial approach, but then none of the systems work how they say they are meant to work. **What do you dislike about Thryv?** They say they have a fully automated campaign builder but it stops at one touch and never touches the customer again. Say they work on SEO but do the VERY MINIMUM! Unless of course you pay an extra million per year. The marketing that they promised us was outdated ads from years ago that would maybe attract 10 people per ad. **Recommendations to others considering Thryv:** Set the correct expectations for the things you are looking to accomplish **What problems is Thryv solving and how is that benefiting you?** Made me look flashy in my text follow ups instead of just having a basic text. If the customer did receive the notification then they were more likely to sit. Most of the time however they didn't receive any notification **Official Response from Gabe Vasquez:** > Hi Devin, I am sorry to hear about your experience with Thryv. I would like to see if there is anything we can do to turn it around. If you don't mind, can you send an email to gabriel.vasquez@thryv.com? I will be able to send this to our Executive Claims team for further assistance. - Gabe ### 8. Great working with such a professional team. **Rating:** 5.0/5.0 stars **Reviewed by:** Robert H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Thryv?** The professional look of the website they made for me. **What do you dislike about Thryv?** The way to book a group appointment setting on the calendar **What problems is Thryv solving and how is that benefiting you?** Time **Official Response from Gabe Vasquez:** > Hi Robert, thank you for your review. We are grateful to hear how professional our team has been and to create a website that you can be proud of. If you ever need assistance, please let us know! - Gabe ### 9. Exceptional Company, however they have a ways to go to truly support the solopreneur/entrepreneur! **Rating:** 4.0/5.0 stars **Reviewed by:** Dona C. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2021 **What do you like best about Thryv?** Customer service! You can get help 24/7 from knowledgeable and dependable representatives. If they can't answer your question they submit it and get back to you. Very rare to see that anymore! **What do you dislike about Thryv?** The main downside to using Thryv is that it is not all intuitive. There have been some actions I have flat out not been able to figure out and had to contact support. There are a couple that I still haven't figured out and there are several things I enjoyed at the previous CRM I had that Thryv does not do, and I am missing being able to accomplish what I need to like I did with my previous CRM. **Recommendations to others considering Thryv:** Sign-up sooner than later. While I was able to transfer client's information to Thryv, for the most part, but none of the historical information from my previous CRM was transferred so I had to manually transfer that information, for over 600 contacts! So switch sooner rather than later! Also, make a list of all the things you love at your current CRM and ask if those are available with Thryv. I miss several things that I loved but didn't ask about. And finally, TAKE YOUR TIME! This program is SO powerful don't try to absorb everything in one shot. Take it in slowly and keep a list of questions to ask the next time you meet with a rep. The reps are VERY knowledgable and if they don't know the answers they find out. So take it slow and easy! **What problems is Thryv solving and how is that benefiting you?** The main problem Thryv is solving is the ease for my clients to pay online. I was hoping for better tracking of interactions with my clients but, some things are missing to make that possible. **Official Response from Gabe Vasquez:** > Hi Dona, thank you so much for your review and valuable feedback. We would like to get more details on what you are missing out on with our CRM. Our team will be reaching out to discuss and see what we can do for you! In the meantime, if you ever need assistance, please reach out to our Free 24-Hour Thryv Support line at 844-998-4798. As always, thank you for choosing Thryv! - Gabe ### 10. Makes sharing information with Clients easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Thryv?** Integrating landing pages with purchasing and then adding automation for better client relationships, **What do you dislike about Thryv?** I dislike the limited Calendar functions **What problems is Thryv solving and how is that benefiting you?** Communicating with clients and sharing new events/ products with them. **Official Response from Alex At Keap:** > Thank you for leaving us a review! We're happy to hear that you're utilizing Landing Pages and automation to improve your client relationships. We appreciate the feedback on our Calendar functions and will pass that along to our team. ### 11. Powerful, indispensable, big learning curve, some ongoing issues **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua V. | Webmaster, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Thryv?** The things we can do with automation have proven to be invaluable to our business. There are features that I don't know any other way to get access to other than with Keap. **What do you dislike about Thryv?** It takes a long time to learn the software and get it to do what you intend for it to do. There have been deliverability issues. There are continuous streams of new issues that come up which they need to fix, and the time delay in getting some of these things resolved is surprisingly long. **What problems is Thryv solving and how is that benefiting you?** Sending the exact messages we want to the exact right contacts for the exact right reasons at the exact right time is mainly why we use Keap. The segmentation and automation are extremely powerful. **Official Response from Ava Wiebe:** > Hi Joshua, Thank you so much for taking the time to leave a review. I'm glad to hear that our automation features are so beneficial to your business. I'm sorry to hear about the issues you have had with the software. To improve deliverability issues, I encourage you to check out this article on improving your list hygiene which can also improve deliverability: https://help.keap.com/help/list-hygiene ### 12. Thryv CRM Is How You Scale a Thriving Business **Rating:** 5.0/5.0 stars **Reviewed by:** Frank S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Thryv?** There are so many integrated features and you can take the entire customer experience from prospect to sale, to servicing the customer, setting up online accounts, scheduling and invoicing all in one portal, organizing the "unorganizable" in this miraculous platform. But the best part is the simplicity. CRM nerds will love it but, it is SO simple, that even people who don't know CRM will instantly know how to use it. Oh yeah, then there is the customer support that they provide. Thryv seems to want to keep you on the long term so they help you with every detail, no matter what! Oh, did I mention I can plug in and sync to a ton of other apps like my Constant Contact? So many platforms can sync up! **What do you dislike about Thryv?** They really haven't left anything to dislike. They match up to so many needs it's hard to find anything lacking. If anything just continue to get more platforms that integrate and sync. Every once in a while I find an obscure one that I wish would sync up. But rearely. **What problems is Thryv solving and how is that benefiting you?** Managing customer activity, not just on sales but making sure no one falls through the cracks! It's like a big customer files you can carry around with you, actually then thousands of them, no file cabinet required. It brings peace of mind and automates organizing all activity. WHen it comes time to service the customer, their entire history and profile is there with ALL data available at ALL times! **Official Response from Gabe Vasquez:** > Wow! Frank, thank you so much for this amazing review! We are thrilled to hear that Thryv hits all of your needs to successfully run your business. As you said, we will continue to work on integrations with Thryv to make your experience even better. If you ever need assistance, please call our 24-Hour Thryv Support line at 844-998-4798. - Gabe ### 13. Many Hands Make Light Work! **Rating:** 5.0/5.0 stars **Reviewed by:** Cheri P. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Thryv?** I love the fact that KEAP helps us automate much of the follow up that might otherwise be forgotten or missed. We can streamline processes, put people in nurturing campaigns and make sure we are touching bases on a consistent basis. **What do you dislike about Thryv?** It is a little confusing at first and does take a bit of time to get ramped up- this is something we have worked through. A ROBUST tool requires a ROBUST investment of time and energy! **What problems is Thryv solving and how is that benefiting you?** Follow up, nurturing campaigns, call reminders, marketing tools, staying in communication with segmented lists, lining out promotions for segments of our list, troubleshooting with segments (people using different processing devices for example) **Official Response from Ava Wiebe:** > Hi Cheri, Thank you so much for taking the time to leave a review. I'm glad to hear Keap helps you stay on top of so many different things within your business. ### 14. Best software EVER **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Thryv?** fantastic service, the team is remarkable **What do you dislike about Thryv?** I don't have any issues and I'm very pleased **What problems is Thryv solving and how is that benefiting you?** Simplicity, now all my administrative work is in one place **Official Response from Gabe Vasquez:** > Thank you for your review and for choosing Thryv. - Gabe ### 15. Great for our small business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Thryv?** The personal one on one attention they give us. And the ease of the platform. So user friendly **What do you dislike about Thryv?** I am very happy with Thryv. They are easy to work with and our account manager was always quick to get back with us or set up a call to help me. **What problems is Thryv solving and how is that benefiting you?** Helping with posts on social sites **Official Response from Gabe Vasquez:** > Hello, thank you for your review. We are excited to hear that Thryv is easy to use and you can trust our customer service. If you need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe ### 16. Not a bad solution, just not what we needed **Rating:** 3.5/5.0 stars **Reviewed by:** Jennifer G. | Director of Media & Communications at LEADMARK, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Thryv?** The all-in-one aspect of email, CRM, and sales integration. If you're looking for a more simplified solution for managing a comprehensive email marketing department, this is a pretty good option. **What do you dislike about Thryv?** The two biggest drawbacks of Keap were the lack of customization available in the drag-and-drop builder, plus the used of shared IPs. It was easy to get punished for other users' mistakes. **What problems is Thryv solving and how is that benefiting you?** While we have largely migrated from Keap over to Iterable, we still do use Keap for one email marketing project. We maintained that account just because we had integrated it with our initial lead gen and weren't running into any issues. But, as soon as users had made it in, we then exported their data for continued follow-up and initiatives in our Iterable account(s). **Official Response from Ava Wiebe:** > Hi Jennifer, Thank you so much for taking the time to leave a review. I'm sorry to hear that Keap wasn't customizable enough for your needs. ### 17. Amazing CRM Tool for Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Yamil M. | CEO/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Thryv?** Easy to schedule calls and organize your day and tasks priorities and fill up your pipeline with new leads and move them easily from one stage to another on your pipeline with easy and automated triggers. **What do you dislike about Thryv?** I wish they have more options to trigger goals on the campaign builder based on specific fields being updated and a better and easy-to-use page builder. Also, I would love to have a native integration with Keap and FB CAPI. **What problems is Thryv solving and how is that benefiting you?** Easy way to send invoices and to schedule calls with my clients, they can always schedule calls in a really easy way and I can track all conversations and history of calls made in Keap. **Official Response from Ava Wiebe:** > Hi Yamil, Thank you so much for taking the time to leave a review! I'm glad to hear that our lead pipeline helps keep you organized. I will share your feedback about our campaign builder with the right teams here so we can work to create a better experience for our customers. ### 18. Saving time and organization **Rating:** 5.0/5.0 stars **Reviewed by:** Louis R. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Thryv?** I am able to conduct client business on one feed through email or texting. I also like the seamless quote to invoice and getting paid through various methods that make it easy for my clients. **What do you dislike about Thryv?** I believe that if you are just starting out, the price may be a sticker shock for some small business owners who have not invested in this type of CRM system. You have to look at the long-run investment. **What problems is Thryv solving and how is that benefiting you?** I had everything in different places, andThryv puts it all in one place to keep me organized so I am more productive in my work. The increase in productivity allows me to focus on my business and get more clients. **Official Response from Gabe Vasquez:** > Hi Louis, thank you for your review, we truly appreciate it! It is great to hear that Thryv is helping you communicate and stay organized with your customers in one central location. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe ### 19. Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Dragana P. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2023 **What do you like best about Thryv?** Once the structure is set up, it is easy to use and access reports. **What do you dislike about Thryv?** The downside of keap is it's ability to connect with other software. **What problems is Thryv solving and how is that benefiting you?** We do not use Keap anymore so I don't know what problems they are solving. **Official Response from Alex At Keap:** > Hello Dragana, We're sorry to hear that you're no longer with Keap, but we wish you the best going forward! If there were any integrations in particular that you would have liked as an option, feel free to let us know here: https://keap.com/tellus ### 20. Keap CRM Review **Rating:** 4.0/5.0 stars **Reviewed by:** Corey A. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Thryv?** The UI is very intuitive and easy to set up, the funnels allow our team to get insight to our volume per stage and take action effectively from there. **What do you dislike about Thryv?** The app is limited in terms of not showing the customers in funnels and the ability to search a custom is fairly constrained in the app as well which I would hope would be simpler than finding the customer, the redacting the search just to be able to select said customer. Overall great in spite of this minor detail, would highly reccomend. **What problems is Thryv solving and how is that benefiting you?** They have provided support in building out the automations with each stage. **Official Response from Ava Wiebe:** > Hi Corey, Thank you so much for taking the time to leave a review! We're glad to hear that you find Keap easy to use and that our support is beneficial to you in utilizing the Keap app. I will share your feedback about our search features with the right teams here so we can work to create a better experience for our customers. ### 21. Software is good, Mainly Email marketing and Contact database is good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Thryv?** Keap is good. It is formerly known as infusion soft. We mainly use it for email marketing and contact database storing. we use keap generally for storing leads in the database. We have several forms on the website and landing pages and we use keap to store leads recorded from the forms in the keap. Tagging option is really good, it helps us in tagging several forms and by that we can easily find out the contacts we got through different forms. Keap is also good for email marketing, we can see open rates, bounced contacts, opted out contacts and it is fast and effective. We are using keap from last 3 years and it is our main CRM we use for our complete company. **What do you dislike about Thryv?** keap is a huge software, if we use it properly and if we have more knowledge, we will have many benefits. but learning keap will take lots of time, that is only my dislike. its not a Con **What problems is Thryv solving and how is that benefiting you?** Email marketing blast CRM Contact database storing Leads tagging option Campaign builder Lead generation **Official Response from Ava Wiebe:** > Thank you so much for taking the time to leave a review! We're glad to hear that Keap is helpful for your contact management and email marketing. We have tons of resources to help you learn how to use Keap. You can find all of our upcoming events designed to help Keap users here: https://keap.com/resources/events?utm_source=g2&utm_medium=reviews&utm_campaign=events-page. You can find all of our help articles here: https://help.keap.com/help?utm_source=g2&utm_medium=reviews&utm_campaign=help-page ### 22. Very good email marketing CRM for all industries **Rating:** 5.0/5.0 stars **Reviewed by:** Zach P. | Real Estate Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Thryv?** The automation is unmatched. Most CRMS don't have a way to have an "if/then" type setup. With Keap I can complete a task with a yes or a no and it changes the outcomes of what the software does next. If you really need good automation with many different tasks based on outcomes. Keap is for you. **What do you dislike about Thryv?** The mobile app lacked a little in features. I ended up creating a web page shortcut on my phone to use Keap while on the go. That system worked but it won't have the caller ID then **What problems is Thryv solving and how is that benefiting you?** It helped with email marketing built right in. The automation allowed me to automate literally any part of my pipeline depending on task outcomes for a customer and took my brain out of having to remember where people are and what is next. **Official Response from Ava Wiebe:** > Hi Zach, Thank you so much for taking the time to leave a review! I'm glad to hear that our automation is helpful and intuitive for you. I will share your feedback about our mobile app with the right teams here so we can work to create a better experience for our customers. ### 23. Keap i used for email marketing campaign, it helps to generate leads and find recurring customers **Rating:** 4.5/5.0 stars **Reviewed by:** Bhoomika T. | Sr. QA Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Thryv?** using keap you can automate your marketing campaign. Users can find the generated leads within the system itself. The admin can able to track all the sent emails like is opened, read, if any link is present then they access it, how much time they take to open, etc. using this data user can make the required change in their campaign **What do you dislike about Thryv?** if you want to integrate keap with other software then you have to pay fees per customer/subscription user. it provide free data migration but its limited to no. of users and access pages **Recommendations to others considering Thryv:** If you have a small business and smaller team or are new to the software industry and want to build an effective large network using email and SMS campaigns then you should go with keap without any single doubt **What problems is Thryv solving and how is that benefiting you?** it helps mainly to automate email marketing campaigns. using it I can generate leads that increase my business revenue overall. Today have lot many customers who may not be if was not using keap. **Official Response from Ava Wiebe:** > Hi Bhoomika, Thank you so much for taking the time to leave a review! We're glad to hear that Keap helps you automate your business and attract more customers. ### 24. Keap Focused On The Human Moments By Automating The Busy Work Away **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan P. | Marketing Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Thryv?** The most helpful thing about Keap is the way it automates multiple aspects of your business so that your team can stay focused on what really matters, your customers. **What do you dislike about Thryv?** Keap has a pretty large learning curve, and learning to navigate and move your way through such a vast system can take a bit of a time investment on your part to learn. **What problems is Thryv solving and how is that benefiting you?** Keap helps nurture, followup, and keep in contact with customers whether they are new leads, current customers, or past customers that we may want to return to our business down the road. **Official Response from Ava Wiebe:** > Hi Ryan, Thank you so much for taking the time to leave a review! We're glad to hear that Keap helps you focus on the most important part of your business - your customers. We encourage anyone who is learning Keap to take advantage of onboarding coaching as well as our help center (https://help.keap.com/help) to get acclimated to the software. ### 25. Beware they delete all campaign history **Rating:** 0.0/5.0 stars **Reviewed by:** John D. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Thryv?** Beware they delete all campaign history older than thirty days! If getting insight from historical action is important to you, unfortunately, you'll need to choose a different platform. **What do you dislike about Thryv?** Very inflexible data insights. They have hard-coded reports that are very limited. They give no access to our data, so we can't build our own reports. And they delete the history and any actions taken by your users! **What problems is Thryv solving and how is that benefiting you?** They claim they delete the campaign history to save on storage. Insane **Official Response from Ava Wiebe:** > Hi John, Thank you for taking the time to share your feedback with us. I'm sorry to hear that you had a difficult experience with our insights, however we do not delete historical data on active accounts. I encourage you to reach out to our support team (https://keap.com/contact) to understand why you are having difficulty viewing these reports. ### 26. Controlling of online reputation **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara S. | Account representative , Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Thryv?** Enhance customer engagement Getting paid paid faster **What do you dislike about Thryv?** I dislike the price ,especially when you are just starting out,currently there is no timeclock **What problems is Thryv solving and how is that benefiting you?** It offers all in one management to support business operations and receiving marketing input and handle customers **Official Response from Gabe Vasquez:** > Hi Barbara, thank you for your review and feedback. We are excited to hear how Thryv is helping your customer engagement and getting paid faster. We understand that Thryv is an investment, that is why we are here to make sure you get the most out of it. If you ever need assistance our team is here to help. - Gabe ### 27. Surprised by the criticism- Thryv is exceptionally good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Thryv?** Going through a few critical reviews about Thryv on this forum has surprised me. Thryv is a cloud-based marketing and CRM software solution that expands the online presence of any business on its custom-tailored dashboard of leads and customers etc. This tool consolidates everything in one central location with three main focus points: CRM automation, marketing automation and invoicing. Their helpful customer support and implementation instructions are absolutely out of this world. Their regular and insightful social media posts and updates are always fantastic too. **What do you dislike about Thryv?** Thryv can be slightly expensive, especially for new kids on the block who may have thin organizational margins, but it's all worth it in the end. Otherwise, there are no dislikes to mention. **What problems is Thryv solving and how is that benefiting you?** Thryv solved many issues for us while we used it. Thryv assisted in inflating our digital existence, developing client associations, and restructuring payment processing. **Official Response from Gabe Vasquez:** > Hey there, thank you for review, we truly appreciate it. It always makes our day when we hear how Thryv is helping you run your business more efficiently by using the CRM, Marketing Automation, and invoicing and estimates! If you ever need any assistance, please feel free to reach out! - Gabe ### 28. Love this company. They are hands on and 24/7 customer service!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Andru P. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Thryv?** I like that they will set up meetings with you every couple of months and talk about what you doing right and what needs to be improved. The reps are great!! **What do you dislike about Thryv?** I honestly dislike the fact that my boss doesn't want to use all of the functions thryv gives a business. We could run the whole business off of thryv if we wanted to! **Recommendations to others considering Thryv:** If you are a small company and need that extra support to add traffic to your business, then call thryv and they will do all the hard work for you! **What problems is Thryv solving and how is that benefiting you?** We are solving all of our marketing problems and getting great insights about our anaylitics. I can see who is looking at our website, when, the age groups, etc. This will allow me to market my products at the right time to the right people. **Official Response from Gabe Vasquez:** > Hey Andrew, WOW, thank you so much for your kind words. We are beyond excited to hear that Thryv has had such an impact on your business and if you ever need assistance or a refresher on any feature, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe ### 29. Thryv took the worry, complexity, and heavy-lifting off of my shoulders **Rating:** 5.0/5.0 stars **Reviewed by:** Bill B. | Owner, President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2022 **What do you like best about Thryv?** Starting from the first meeting I had with Thryv, they broke away from the pack with their knowledge, professionalism, and their acute attention to wanting to better understand my business. As a small business owner where every dollar and hour of the day matters, it's nice to feel like you have a partner and are not being treated as just another customer. **What do you dislike about Thryv?** I can honestly say from my experience to this point that nothing stands out that I dislike. We're learning from each other along the way, so what matters most in a small business is responding when things aren't necessarily as expected. Thryv acts very quickly on our feedback and requests so that their service becomes more and more as if we were doing this work ourselves. It's like Thryv has become part of our staff. **What problems is Thryv solving and how is that benefiting you?** We needed to find other marketing and advertising options because our prior year's results were horrible, even after overspending the original marketing budget. That's not acceptable, so we interviewed half a dozen agencies over the course of a few months to determine who best fit our needs and there was a consolidated model that would get us away from having six different logins to six different services and companies. Thryv is able to address all six, however, we are only using them for five of those services at this point with plans to onboard the sixth later this year. This represents a huge time saver by consolidating everything into a single login account and a reduction in overall spending and contract management with multiple agencies. **Official Response from Gabe Vasquez:** > Hi Bill, WOW! Thank you for making our day even better with your review and for trusting Thryv to help with your business. We are excited to see that we were able to consolidate your needs to one single login and save you money! If you ever need assistance or a refresher, please call our Free 24-Hour Thryv Support line at 844-998-4798. Our team is available and ready to assist. - Gabe ### 30. Professionally Impressed **Rating:** 5.0/5.0 stars **Reviewed by:** Sheila P. | Chamber President & Office Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Thryv?** Accessibility from Desktop, Ipad or Phone. It is having your business with you at all times for your schedule, availability and importantly, convenience. I am unable to compare to another, as this platform was recommended. We were impressed and came on board. It has saved office work from 5-7 programs into one platform. **What do you dislike about Thryv?** We still need to get a Calendar that will visibly show upcoming events available on the Website. A category to display pictures of Chamber businesses and events. **What problems is Thryv solving and how is that benefiting you?** Thryv helps to have access to communicate with Chamber business that needs attention, all the while I am operating my own business. I believe business performance has increased as Thryv allows us to work beyond and set Office hour. **Official Response from Gabe Vasquez:** > Hi Sheila, thank you so much for your 5-Star review! We are very excited to hear how Thryv has helped you consolidate all your programs into one. I will also take your feedback to our team to see if there is anything we can do. In the meantime, if you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe ### 31. A Robust Platform for Small and Big Companies **Rating:** 4.0/5.0 stars **Reviewed by:** Eliaquim S. | Professor de português para estrangeiros, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Thryv?** It is a complete platform for everything you need. It has a scheduling feature that does help with the lead capture process. The landing pages are very nice looking, and I love the old email builder. I didn't stay long enough to see the new email builder though, only the Beta. It was tough to set up the whole system at first, but once done I didn't really spend much time on it every day. I could rely on it to work seamlessly. **What do you dislike about Thryv?** Sometimes it just seems too much. The platform can be overwhelming. If one has no experience with this kind of platform before one needs the training they offer. I was lucky to get the training with my subscription, but I understand most people have to pay for the training to be able to use Keap properly. And it can be costly for small operators like me. **Recommendations to others considering Thryv:** You have to make sure that you got your financial numbers right if you want to use Keap. For a small user like me it was good while I was working well, but when business was slow Keap could seem to be overkill. **What problems is Thryv solving and how is that benefiting you?** Keap was my "business partner" — once I set up all the campaigns it would take care of the lead flow from lead capture, and nurturing, to conversion. I am a one-person operation. And Keap did help me use my time more efficiently. **Official Response from Ava Wiebe:** > Hi Eliaquim, Thank you so much for taking the time to leave a review. We're glad to hear that Keap was a useful tool for your business that helped you save time. I'm sorry to hear that you found Keap overwhelming to use, but I'm happy that our training was helpful to you. We also have a multitude of events designed to help our customers learn to use Keap, as well as our help center which has many articles geared towards our different features: https://help.keap.com/help. ### 32. Greatest CRM For Your Business! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer B. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2021 **What do you like best about Thryv?** I have been using Keap (InfusionSoft) for over ten years. Keap does it all. Automation is critical when running a successful business! Keap allows you to create marketing campaigns that you can use over and over for multiple customers. It also allows for tracking. You can see where your lead came in from, how they got there, and what is the next step to close the deal. Not only do you have a fantastic software, but the support behind the software is just as outstanding. There is ALWAYS someone who is there to answer your questions either on chat or a phone call away. Every person I've ever talked to with Keap is friendly and has the knowledge to help you resolve any confusion you might have. **What do you dislike about Thryv?** Learning the ins and outs of the system can be confusing in the beginning. Especially creating a campaign. **Recommendations to others considering Thryv:** Bite the bullet and do it! **What problems is Thryv solving and how is that benefiting you?** Keap helps keep our prospects and clients highly organized. If I need to pull a specific list, it's so simple and easy. **Official Response from Ava Wiebe:** > Hi Jennifer, Thank you so much for taking the time to leave a review. We're happy to hear that the Keap software as well as our support team have been beneficial to your business! ### 33. Using Keap **Rating:** 4.5/5.0 stars **Reviewed by:** Bill T. | President & Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2022 **What do you like best about Thryv?** What I like best about Keap is that it is a fully integrated CRM, ecommerce, and marketing suite. I can design a customer journey, create a marketing funnel, and track the progress of prospects through their entry as fully qualified customers and later into well-invested clients. **What do you dislike about Thryv?** In my experience, the customer support is almost always quick to respond, but the first-tier techs too often have difficulties grasping the nuances of the Keap app. It can be frustrating when the tech is tunnel visioned on a solution that isn't actually a solution for the specific problem. **What problems is Thryv solving and how is that benefiting you?** The biggest benefit I've realized with Keap is turning prospects into customers who become clients via a well-planned customer journey. I used to use an email service that depended on autoresponders, but the problem was that once a prospect made a purchase, I would have to manually remove them from the autoresponses. With Keap, when a prospect makes a purchase, they are instantly removed from one email sequence and they are moved into nurture sequence that eventually moves them from a customer to a client. **Official Response from Ava Wiebe:** > Hi Bill, Thank you so much for taking the time to leave a review. We are so glad to hear that Keap has improved your customer journey! I will share your feedback regarding support with the right teams here so we can create a better experience. ### 34. Everything Changes With Keap **Rating:** 4.5/5.0 stars **Reviewed by:** Sandra B. | Formateur ANEPF, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2022 **What do you like best about Thryv?** I enjoy how simple it is to use. Working with the Keap partnership that was a good fit for my company has assisted me in generating leads and converting them into customers. I can also track everything in one location. I especially appreciate the ability to schedule emails in advance. Keeping my consumers informed is crucial for my firm, as it enables us to provide an enhanced level of customer care. **What do you dislike about Thryv?** Campaign and landing page builders are occasionally slow to load. As the amount of landing page items increases, the page begins to lag. These items require improvement. **Recommendations to others considering Thryv:** I believe you should invest in it and begin utilizing it, especially now that other packages are available. It is far simpler to expand on a single platform than to start on a cheaper, more reliable one and then spends time and money to migrate over. **What problems is Thryv solving and how is that benefiting you?** I am retaining clients and tackling the problem of automatic follow-up via automated emails. Getting my whole audience to sign up for email marketing enables me to concentrate on simple tasks. **Official Response from Ava Wiebe:** > Hi Sandra, Thank you so much for taking the time to leave a review. We're glad to hear that you find Keap easy to use and beneficial for generating leads. I will share your feedback on our campaign and landing page builders with the right teams here so we can create a better experience for our customers. ### 35. Thryv takes your business to the professional level! **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Thryv?** Thryv makes it easy to connect with your customers by connecting all inboxes. They are quick to respond to your questions. Thryv makes the payment process streamlined. **What do you dislike about Thryv?** The downside is the set-up can be very time-consuming. You have to commit to being patient and putting in the work. You are at the mercy of the assigned specialist. **What problems is Thryv solving and how is that benefiting you?** Before Thryv, we could not accept ACH payments. Now we are able to accept those customers. **Official Response from Gabe Vasquez:** > Hi Stephanie, thank you so much for your review. We are very excited to see that Thryv is making it easier to communicate with your customers easier. Our goal is to make sure that you are getting the most out of your investment, and it can be a lot to learn, but we recommend going at your own pace. Our team is available 24-Hours a day and more than happy to assist. - Gabe ### 36. Knowing its limitations can save you time and money. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Thryv?** Keap has an easy-to-use campaign builder if you are at all familiar with campaign builders. The features are plenty if you are a small to medium-sized business. **What do you dislike about Thryv?** Keap clearly does not have an organized rollout strategy and it shows in their products. Errors, workarounds and glitches can be a major headache. When they happen, you can't count on their support staff to know how to fix the problems and the Facebook group may be a hit or miss as well. **What problems is Thryv solving and how is that benefiting you?** Keap tries to solve the problem of providing a robust CRM for small and medium-sized businesses. They hit the mark on that front. Apps are inexpensive and offer a lot of features, it would be great if they could just better manage the issues and glitches that seem to happen constantly. **Official Response from Ava Wiebe:** > Thank you so much for taking the time to leave a review! We're glad to hear that Keap is easy for you to use and a cost effective solution. I'm sorry to hear you've found glitches and errors within our product to be disruptive. We always work in as timely a manner as possible to resolve known issues, however I will share your feedback with the right teams here so we can improve on that front. ### 37. Thryv can help ALL aspects for your online presence **Rating:** 5.0/5.0 stars **Reviewed by:** Nate B. | Principal Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Thryv?** I really enjoy being able to schedule in advance my social media posts. They make it extremely easy **What do you dislike about Thryv?** Their main menu could use some rearranging to make it easier to navigate **What problems is Thryv solving and how is that benefiting you?** Thryv is a one stop shop for your business. They set up an amazing website, showed me and walked thru with me (with a live human) how to setup everything, the also have a great payment system and social media system **Official Response from Gabe Vasquez:** > Hi Nate, thank you so much for your review. We are excited to see that Thryv is your one-stop shop for your business, making it easier to work with your clients using the Scheduled Social Posts and ThryvPay. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe ### 38. Hard to learn but pretty effective **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Thryv?** It's a very powerful tool. The campaign builder, though overwhelming at first, is very powerful with lots of customization options. It's much less expensive than other CRMs/campaign planners we've considered. Also highly recommend joining the Keap users group on Facebook for the quickest access to support. **What do you dislike about Thryv?** Keap is very hard to learn how to use, and practically guarantees the need to pay for training on how to use it. The support has also gotten less responsive/worse over time, should you need them. **What problems is Thryv solving and how is that benefiting you?** Keap saves us so much time through automating our email campaigns and easy segmenting of email audiences. Tags and customizable fields when collecting contact data are incredibly useful for campaign building and segmenting. **Official Response from Ava Wiebe:** > Thank you for leaving a review! I'm glad to hear that Keap saves you time and is an affordable tool for your business. I encourage you to take advantage of our free training resources, including Keap Academy (https://academy.keap.com/), our help page (https://help.keap.com/help), and our live events (https://keap.com/resources/events) to help you learn more about how to use your Keap app. ### 39. Virtual Assistant uses KEAP for several Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela H. | Private Virtual Assistant, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Thryv?** KEAP helps me automate businesses for my clients. I can capture leads with multiple opt ins create products and automate product delivery and email delivery for campaigns. The referral partner feature lets you automate the referral process. **What do you dislike about Thryv?** KEAP will at times make a contact as opted out if it does not appear engaged which is not always desired **What problems is Thryv solving and how is that benefiting you?** Marketing solutions and invoicing are make convenient and easy to use. **Official Response from Ava Wiebe:** > Hi Pamela, Thank you so much for taking the time to leave a review! I'm glad to hear that Keap's automation features streamline your business. ### 40. McBrina's Keap Review **Rating:** 4.0/5.0 stars **Reviewed by:** Brina M. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Thryv?** I like the robustness of the platform. The campaign builder makes it easy to cover all the bases in my business. I can set up operational & fulfillment automation along with the sales & marketing ones. **What do you dislike about Thryv?** Setting up campaigns is complex. There are a lot of parts that need to be created/set up which complicates things if things need to be updated. It would be nice to have a report that shows what campaign elements are in each campaign. **Recommendations to others considering Thryv:** Keap has a lot of capabilities so start simple. Plan your strategies & required resources beforehand and then build inside Keap. **What problems is Thryv solving and how is that benefiting you?** I've been working on automating hiring and onboarding journies. A benefit I've realized is that Keap is most powerful when used to communicate with both customers and internal team members. **Official Response from Ava Wiebe:** > Hi Brina, Thank you so much for taking the time to leave a review! We're glad to hear that the campaign builder is beneficial in automating your processes, and that Keap has improved communication in your business. I will share your feedback on reporting in campaigns with the right teams here so we can create better experiences for our customers. ### 41. Keap will keep you on task **Rating:** 5.0/5.0 stars **Reviewed by:** Wendell J. | Search Engine Optimization Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Thryv?** Keap has been essential in creating a process for me to follow when adding new prospects and clients to the CRM. The platform has also been very easy to navigate. **What do you dislike about Thryv?** The invoicing system is very difficult to use both on the frontend and backend. Creating invoices with any kind of complexity is not available. Having open tracking tags on single-use emails would be nice and the app has very limited functionality. **What problems is Thryv solving and how is that benefiting you?** Keap is an all-in-one tool for most small businesses. The biggest benefit it has had for us has been the CRM, Email marketing and scheduling tools all in one place which makes our day-to-day tasks much easier. **Official Response from Ava Wiebe:** > Hi Wendell, Thank you so much for taking the time to leave a review! It's great to hear that Keap is an easy to use all in one tool for your business. I'm sorry to hear about your experience with our invoicing system. I will share your feedback with the right teams here so we can create a better user experience within that tool. ### 42. Good EMP and CRM **Rating:** 3.0/5.0 stars **Reviewed by:** Audrey S. | unemployed, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Thryv?** I liked most the campaign builder. You could build out really sophsticated and automated email campaigns. **What do you dislike about Thryv?** I didn't like the analytics as much. It was pretty basic and didn't offer a lot of insight. We had to pair Keap's reports with third party email reports that we either manually created or was from other analytics platforms. **What problems is Thryv solving and how is that benefiting you?** When I used it, it was mainly serving our email marketing efforts. Our sales team weren't as good at maximizing all the features for the CRM part. **Official Response from Ava Wiebe:** > Hi Audrey, Thank you so much for taking the time to leave a review. I'm glad to hear that our campaign builder is an effective tool for your business. I'm sorry to hear that you weren't satisfied with our reporting features, our product team is consistently working to improve all of our product features including our reporting. ### 43. Fradulent billing practices **Rating:** 1.0/5.0 stars **Reviewed by:** Andrew M. | President/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Thryv?** The listing management feature is excellent **What do you dislike about Thryv?** The contact database is really difficult to use, and near impossible to import contacts to. Importing required tech support and days of waiting. **What problems is Thryv solving and how is that benefiting you?** I cancelled after a year. They continued to bill me. Customer service confirmed the cancellations, and the bills kept coming. **Official Response from Helina Medhin:** > Thank you for sharing your feedback. We apologize for any inconvenience you experienced with our contact database and billing process. We take fraudulent billing practices very seriously and would like to investigate this further. Please provide us with more details so we can address this issue promptly. We appreciate your kind words about our listing management feature and are glad to hear it was beneficial for you. Your satisfaction is important to us, and we are here to assist you with any further concerns. Thank you for bringing this to our attention. ### 44. Innovative, easy to use, and with an amazing community that surrounds it. **Rating:** 5.0/5.0 stars **Reviewed by:** Heather O. | Diamond Club Community Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Thryv?** The interface is extremely user-friendly and intuitive. Keap will provide help along the way - especially the double-check tool before publishing Campaigns. I've used other automation through Mailchimp and constant contact. Keap has a way of making it way more manageable than the others. The user groups and community that surround it are also really helpful. **What do you dislike about Thryv?** Changes can come through quickly and not with a lot of notice. As someone who uses it both for my personal business and clients, sometimes being able to have a week or two heads up would be beneficial. **Recommendations to others considering Thryv:** Find a Keap certified partner to work with if possible, or get involved within the Keap Users groups on social media. There are fantastic resources available for every industry out there, and having someone to work with you as you start your automation journey is priceless. Keap also encourages you to be creative and innovative yourself - don't be afraid to test, try, and experiment! You can learn so much more about what the system can do by diving in and getting your hands dirty. Remember - things within the software can be fixed easier than trying to take care of all your automation needs by hand. **What problems is Thryv solving and how is that benefiting you?** Client follow up & retention. Feedback gathering from clients. Lead gathering and follow-up. These have saved us countless billable staff hours. Having easy automation that can follow up for us and send reminders for onboarding tasks is the biggest help. **Official Response from Ava Wiebe:** > Hi Heather, Thank you for taking the time to leave a review. I'm glad that you find Keap easy to use and that it saves you time! We couldn't agree more that utilizing our partners and the user groups is a great way to get started with Keap and optimize all of the features that we offer. ### 45. Grady Kerr provides clear solid help for KEAP **Rating:** 4.0/5.0 stars **Reviewed by:** Marcy H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2021 **What do you like best about Thryv?** Grady and his guests support specific skills that benefit both new or older Keap uses. Additionally, in each program, Grady provides time to ask a question about any issue you might be having with Keap. As a busy entrepreneur I can block the hour and know I will have a really strong experience. **What do you dislike about Thryv?** Not sure KEAP can fix this - it's so robust and can do wonders for you if you can carve out the time to really take advantage of this powerhouse system! **What problems is Thryv solving and how is that benefiting you?** It's a challenge to get email delivered with any program. And, people are constantly changing email addresses so that's a lot to track. I am learning how to more effectively structure my emails so that people can click and open and be counted as opens. **Official Response from Ava Wiebe:** > Hi Marcy, Thank you so much for taking the time to leave a review. We are glad to hear that Grady's expertise is helpful! ### 46. Great System With Everything You Need **Rating:** 5.0/5.0 stars **Reviewed by:** Raine B. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Thryv?** Keap allows you to do everything you would need to as a marketer. It has an easy interface to work with, customizable widgets on your home screen, and a straightforward campaign builder. I've been using it for over two years (when it was formerly Infusionsoft), and they are constantly updating it to have better and more features. I can't see myself using any other CRM software at this point. **What do you dislike about Thryv?** There is a learning curve if you've never worked in Keep before. Some of my colleagues think the interface is not very clear because there are many settings and buttons to choose from. I think after using it for a month, you will find value in this great CRM. **Recommendations to others considering Thryv:** If you're looking for a new CRM or automation platform, get Keap! You will not regret it. You will have everything you need in one system. **What problems is Thryv solving and how is that benefiting you?** Everything you need as a marketer is in one software. You can build and automate campaigns, schedule email broadcasts, organize your data, create excel sheets, link your website form's to Keap, and more. You don't even need to leave this software to do anything else other than run ads and post on social media. **Official Response from Ava Wiebe:** > Hi Raine, Thank you so much for taking the time to leave a review. We are so glad to hear that Keap is such an effective all-in-one solution for your needs! ### 47. Game changer for our leads funnel! **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl C. | CEO/Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Thryv?** Everything is automated and tagged. Now, we never miss following up on a lead. We appreciate the way the pipeline looks and how we can document all our contact with clients easily within their records. **What do you dislike about Thryv?** Sometimes there can be some glitches that can be confusing. And still do not really use the group texting feature as we are having a hard time getting people to opt in. We wish there was a way for us to opt clients in, if they have already opted in through our former platform. **Recommendations to others considering Thryv:** Highly recommend. We did have an outside consultant set up our automations as they were more complicated. Easy automations are exactly that...easy to set up! I wish I knew about Keap sooner! **What problems is Thryv solving and how is that benefiting you?** With Keap, we no longer lose any leads. We used to try to track with Google Sheets and it got overwhelming. We like that we can tag customers and retarget whenever we want. Also, I now know if my FB Ads are working since it tracks all my leads to one landing page. **Official Response from Ava Wiebe:** > Hi Cheryl, Thank you for taking the time to leave a review. It's great to hear that Keap has improved your lead follow-up! ### 48. Thank you Graig sharing you knoledge on Campaign builder with us **Rating:** 5.0/5.0 stars **Reviewed by:** Cristian M. | Operation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Thryv?** I liked the clear structure of the CB trilogy class that Graig and his team put together for Keap / Infusion soft community. Each video was on point and with clear explanations about the subject. I have done a 1.5 hr training class on Keap emails and Landing pages with another company and I was really confused after that class. But after going through only 2 videos recorded from the CB trilogy class, each of about 10 min done by Graig Jenkins from Monkeypod/Keap all become much more clear. So thank you! I would definitely recommend any class done by Graig. **What do you dislike about Thryv?** The class the Graig made, has no downsides. There are some downsides on Keap part with regards to How Order forms display for clients, I wish this would be improved. Another thing is the User Permission internally with Keap , there are so many options there, I wish we would have 3 main access by default that will link to some GDPR risks as ... so we can have a View only, View only with limited editing on some fields, and admin, or something along the lines. **What problems is Thryv solving and how is that benefiting you?** From collecting clients' details when we onboard them for our services to following on different stages along the client journey, collecting payments, and running various reports, are all great powerful tools. **Official Response from Ava Wiebe:** > Hi Cristian, Thank you for taking the time to leave a review! It's great that Greg's courses have helped you become a well versed Keap user, and we're glad to hear that a multitude of Keap's features are beneficial tools in your business. I will share your feedback about our order forms and user permissions with my team so we can work to create a better experience for our customers. ### 49. Highly Recommend! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Thryv?** Keap is so user-friendly! When we do hit a bump in the road, the customer service team is easy to reach and always willing to help! **What do you dislike about Thryv?** It's not really Keap that's our issue, it's integrating it with our other programs. We have to find some work arounds, but nothing that prevents us from doing what we need to do! **What problems is Thryv solving and how is that benefiting you?** We have a lot of emails that we send out manually that could easily be automated. We don't have all of these set up yet, but once we do it will free up a lot of time for the employees currently manually sending those emails. **Official Response from Ava Wiebe:** > Thank you so much for taking the time to leave a review! I'm so glad to hear that Keap is a user friendly solution for your business. ### 50. Keap has been great for our email marketing campaigns **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Thryv?** I love all of the custom automations. It's like there is not anything that you can't do with Keaps automation. It always works out to be the best fit for whatever our company needs at the moment. **What do you dislike about Thryv?** We have Keap Max Classic and it's really hard to navigate. It's very outdated and not user friendly, it could really use a facelift to just improve overall look and functionality **What problems is Thryv solving and how is that benefiting you?** Seamless email marketing campaigns. I don't have to worry about anything. I love being able to schedule things forever in advance. The heavy lifting is done! It's the best. **Official Response from Ava Wiebe:** > Thank you so much for taking the time to leave a review! I'm so glad to hear that our automations and email campaigns are an excellent tool for your business. I'm sorry to hear that you find Max Classic difficult to navigate, I will share your input about our UX with the right teams here so we can work to create a better experience for our customers. ## Thryv Discussions - [Integrating to Echosign?](https://www.g2.com/discussions/integrating-to-echosign) - 1 comment, 2 upvotes - [Does InfusionSoft work with the following applications? -Google Apps? -Salesforce? -Wordpress? -any live chat type programs/applications?](https://www.g2.com/discussions/infusionsoft-integration-w-other-applications) - 1 comment, 2 upvotes - [What is the best way to automate the application of the ThryvPay processing fees in Quickbooks?](https://www.g2.com/discussions/what-is-the-best-way-to-automate-the-application-of-the-thryvpay-processing-fees-in-quickbooks) - 1 comment, 1 upvote - [Is there a graphic that would aid in learning how to use Keap's functionality?](https://www.g2.com/discussions/is-there-a-graphic-that-would-aid-in-learning-how-to-use-keap-s-functionality) - 1 comment, 1 upvote - [Why can we not send group emails without using the broadcast?](https://www.g2.com/discussions/why-can-we-not-send-group-emails-without-using-the-broadcast) - 1 comment, 1 upvote - [View Thryv pricing details and edition comparison](https://www.g2.com/products/thryv/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-24+06%3A06%3A27+-0500&secure%5Bsession_id%5D=7bb1752f-7c31-4e48-b037-f8c754249047&secure%5Btoken%5D=0ca1b5f9c319bba7650c465517b5239455c43dc30da49005609c2c5fe135e6c3&format=llm_user) ## Thryv Integrations - [AbacusLaw by CARET](https://www.g2.com/products/abacuslaw-by-caret/reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Clover](https://www.g2.com/products/atlassian-clover/reviews) - [DocuSeal](https://www.g2.com/products/docuseal/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Insightly All-in-One](https://www.g2.com/products/insightly-all-in-one/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Parsey](https://www.g2.com/products/parsey/reviews) - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Thryv Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Templates** - Text and Themes - Stock Images - Proofing - Mobile Responsive **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Page Customization** - Drag and Drop - Templates - Advanced Customization - Content Library **Lead Monitoring** - Features - Performance - Identification **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Campaign Planning - Hashtag Capabilites **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Edit** - Pre-Made - Build - HTML **Performance** - Real-Time Updates - Analytics **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - Omnichannel **Page Optimization** - A/B Testing - Mobile Responsive - Web Analytics - SEO **Data Capture** - Mobile - Websites - Social Media - Data **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Platform** - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Logistics** - Analytics - Issues - Integrations - Shareable Link **Payment Options** - Multi-Currency - Online payment portal **Integrations** - E-Commerce Integration - Email Marketing Integration - Domain Integration **Analytics** - Export/Import - Reporting **Personalization** - Branding - Links **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Management** - Conversion Viability - Workflow **Customization** - Forms - Personalization - Templates - Integration **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Data Synchronization - Analysis **Platform** - Accounting integration - E-commerce Integration **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Generative AI** - AI Text Generation **Agentic AI - Landing Page Builders** - Cross-system Integration **Agentic AI - Email Template Builder** - Autonomous Task Execution - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Generative AI** - AI Text Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Thryv Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,039 reviews) - [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) - 4.5/5.0 (533 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 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