--- title: Thryv Reviews meta\_title: Thryv Reviews, Pros + Cons, and Top Rated Features meta\_description: Thryv reviews, pros and cons, and highest rated features. All from real, verified users. aggregate\_rating: rating\_value: 4.3 review\_count: 2014 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Thryv Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Thryv to be **easy to use** , seamlessly integrating various features for efficient team collaboration. [(102 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1396657&qs=pros-and-cons#reviews) Users appreciate the **automation features** of Thryv, enabling streamlined follow-ups and consistent client engagement. [(90 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1393878&qs=pros-and-cons#reviews) Users love the **automation features** of Thryv, enhancing efficiency in managing client follow-ups and nurturing campaigns. [(70 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=2281027&qs=pros-and-cons#reviews) Users value the **great customer support** from Thryv, highlighting its helpfulness and comprehensiveness. [(69 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1397431&qs=pros-and-cons#reviews) Users appreciate the **powerful automation features** of Thryv, finding it easy to use and engaging. [(58 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1395766&qs=pros-and-cons#reviews) Users express disappointment over **missing features** and constant glitches, undermining their overall experience with Thryv. [(60 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1391960&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , requiring time and support to navigate the many features effectively. [(50 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1396767&qs=pros-and-cons#reviews) Users experience **constant glitches** with Thryv, leading to dissatisfaction and a lack of essential export options. [(45 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=2281398&qs=pros-and-cons#reviews) Users find **limited features** in Thryv, such as insufficient data management and challenging segmentation capabilities. [(45 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1397362&qs=pros-and-cons#reviews) Users find Thryv to be **expensive** , especially with additional setup and customization costs due to its complexity. [(33 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1394514&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Thryv ##### 1. Ease of Use Users find Thryv to be **easy to use** , seamlessly integrating various features for efficient team collaboration. [ See 102 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1396657&qs=pros-and-cons#reviews) See Related User Reviews ![Tony S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony S.") TS Tony S. Small-Business (50 or fewer emp.) 5.0/5 "Thryv is the Leader in Keeping Your Business Profitable" What do you like about Thryv? Since they were Keap, they have continued to improve their interface, options, and usability, as well as their EXCELLENT customer support. ![Heather W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather W.") HW Heather W. Small-Business (50 or fewer emp.) 5.0/5 "Keap/Thryv has helped me grow my business in ways I never thought I could" What do you like about Thryv? Keap allows small business owners like me to build systems and automation to run, grow, and scale our businesses. As a solopreneur just starting out, ##### 2. Automation Users appreciate the **automation features** of Thryv, enabling streamlined follow-ups and consistent client engagement. [ See 90 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1393878&qs=pros-and-cons#reviews) See Related User Reviews ![Heather W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather W.") HW Heather W. Small-Business (50 or fewer emp.) 5.0/5 "Keap/Thryv has helped me grow my business in ways I never thought I could" What do you like about Thryv? Keap allows small business owners like me to build systems and automation to run, grow, and scale our businesses. As a solopreneur just starting out, ![Camille S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camille S.") CS Camille S. Small-Business (50 or fewer emp.) 5.0/5 "Keap is Now Thryv and Still Helps Me Run My Business!!" What do you like about Thryv? KEAP is now Thryv. It’s a new name, new logo, new brand, but the same software I’ve depended on to run my business for the past 20+ years. ##### 3. Automation Features Users love the **automation features** of Thryv, enhancing efficiency in managing client follow-ups and nurturing campaigns. [ See 70 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=2281027&qs=pros-and-cons#reviews) See Related User Reviews ![Heather W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather W.") HW Heather W. Small-Business (50 or fewer emp.) 5.0/5 "Keap/Thryv has helped me grow my business in ways I never thought I could" What do you like about Thryv? Keap allows small business owners like me to build systems and automation to run, grow, and scale our businesses. As a solopreneur just starting out, ![Camille S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camille S.") CS Camille S. Small-Business (50 or fewer emp.) 5.0/5 "Keap is Now Thryv and Still Helps Me Run My Business!!" What do you like about Thryv? KEAP is now Thryv. It’s a new name, new logo, new brand, but the same software I’ve depended on to run my business for the past 20+ years. ##### 4. Customer Support Users value the **great customer support** from Thryv, highlighting its helpfulness and comprehensiveness. [ See 69 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1397431&qs=pros-and-cons#reviews) See Related User Reviews ![Tony S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony S.") TS Tony S. Small-Business (50 or fewer emp.) 5.0/5 "Thryv is the Leader in Keeping Your Business Profitable" What do you like about Thryv? Since they were Keap, they have continued to improve their interface, options, and usability, as well as their EXCELLENT customer support. ![Camille S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camille S.") CS Camille S. Small-Business (50 or fewer emp.) 5.0/5 "Keap is Now Thryv and Still Helps Me Run My Business!!" What do you like about Thryv? KEAP is now Thryv. It’s a new name, new logo, new brand, but the same software I’ve depended on to run my business for the past 20+ years. ##### 5. Helpful Users appreciate the **powerful automation features** of Thryv, finding it easy to use and engaging. [ See 58 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1395766&qs=pros-and-cons#reviews) See Related User Reviews ![Heather W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather W.") HW Heather W. Small-Business (50 or fewer emp.) 5.0/5 "Keap/Thryv has helped me grow my business in ways I never thought I could" What do you like about Thryv? Keap allows small business owners like me to build systems and automation to run, grow, and scale our businesses. As a solopreneur just starting out, ![Randall U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randall U.") RU Randall U. Small-Business (50 or fewer emp.) 5.0/5 "Small and Powerful CRM" What do you like about Thryv? Continued features being added into Thryv - AI, automation, lead generation, and more. I still think a major differentiator of Thryv is the support te ### 5 Cons or Disadvantages of Thryv ##### 1. Missing Features Users express disappointment over **missing features** and constant glitches, undermining their overall experience with Thryv. [ See 60 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1391960&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "All The Best with No Fluff" What do you dislike about Thryv? Thryv is a broad CRM and tries to do many things all at once. I would suggest focusing on Mailing and Direct Email response. BL Ben L. Small-Business (50 or fewer emp.) 4.0/5 "Keap - All the power and all the complexity" What do you dislike about Thryv? Thryv is incredibly complex, confusing, and hard to use, even if you are tech savvy. also, the order forms are sub-optimal. ##### 2. Learning Curve Users find the **learning curve challenging** , requiring time and support to navigate the many features effectively. [ See 50 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1396767&qs=pros-and-cons#reviews) See Related User Reviews ![Heather W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather W.") HW Heather W. Small-Business (50 or fewer emp.) 5.0/5 "Keap/Thryv has helped me grow my business in ways I never thought I could" What do you dislike about Thryv? Keap is a very robust platform, which also means there’s a bit of a learning curve. They provide training and plenty of resources to help you learn, b BL Ben L. Small-Business (50 or fewer emp.) 4.0/5 "Keap - All the power and all the complexity" What do you dislike about Thryv? Thryv is incredibly complex, confusing, and hard to use, even if you are tech savvy. also, the order forms are sub-optimal. ##### 3. Limitations Users experience **constant glitches** with Thryv, leading to dissatisfaction and a lack of essential export options. [ See 45 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=2281398&qs=pros-and-cons#reviews) See Related User Reviews ![Tony S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony S.") TS Tony S. Small-Business (50 or fewer emp.) 5.0/5 "Thryv is the Leader in Keeping Your Business Profitable" What do you dislike about Thryv? The challenges with formatting emails and the lack of flexibility in designing order forms and landing pages. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "All The Best with No Fluff" What do you dislike about Thryv? Thryv is a broad CRM and tries to do many things all at once. I would suggest focusing on Mailing and Direct Email response. ##### 4. Limited Features Users find **limited features** in Thryv, such as insufficient data management and challenging segmentation capabilities. [ See 45 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1397362&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "All The Best with No Fluff" What do you dislike about Thryv? Thryv is a broad CRM and tries to do many things all at once. I would suggest focusing on Mailing and Direct Email response. ![Randall U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randall U.") RU Randall U. Small-Business (50 or fewer emp.) 5.0/5 "Small and Powerful CRM" What do you dislike about Thryv? The knowledge base is not changing as rapidly and the product updates. Again, this is why the support team is so critical to a user's success. ##### 5. Expensive Users find Thryv to be **expensive** , especially with additional setup and customization costs due to its complexity. [ See 33 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1394514&qs=pros-and-cons#reviews) See Related User Reviews ![gulshan d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "gulshan d.") GD gulshan d. Small-Business (50 or fewer emp.) 4.5/5 "A Game-Changer for Effortless Organization and Time Savings" What do you dislike about Thryv? The learning curve was steep at first. Some features feel buried, and the price stings for a small team. Occasional glitches with calendar sync can be ![Sam K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam K.") SK Sam K. Mid-Market (51-1000 emp.) 4.5/5 "My Experience with Thryv" What do you dislike about Thryv? One thing I noticed is that the pricing can feel a bit high, especially when you start needing extra features. That’s the only area I feel could be be ![Jeremy D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy D.") JD Jeremy D. Permit Coordinator Small-Business (50 or fewer emp.) 1/9/2025 "Easy to learn, understand, and use!" 5/5 What do you like best about Thryv? What is most helpful about thryv to me is the convenience of being able to integrate it into my daily workflow. The ease of being able to communicate with potential clients and manage my calendar all in one place allows me to use thryv very frequently. Furhtermore, due to the simple UI it is easy to coach coworkers who are less familiar with the product, making it easy to implement. Not only that, the one time we had an issue their customer service team was more than helpful in resolving that. Overall, due to the sheer number of features, ability to use it for nearly every task I ask of it, and wonderfully simple UI which makes integrating it so easy, I would recommend Thryv to anyone. Review collected by and hosted on G2.com. What do you dislike about Thryv? The only downside I have noticed about using Thryv, is that it had an issue where it would switch the addresses around to a different address for each of my clients when I would enter a new one. But after speaking to their IT department they shared with me that the bug has since been fixed. Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? Thryv is helping our company solve client management, appointment scheduling, and helping to control the workflow. It is allowing us to focus more on other areas like product fulfillment versus having to spend more time organizing our appointments. Review collected by and hosted on G2.com. Show More Response from Steffie Bell of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-10720034/official_response/edit) Thank you for sharing your experience with us, Jeremy! We're thrilled to hear how it’s streamlined your workflow and made training coworkers easier. We appreciate your patience with the address issue and are glad our IT team resolved it. Your recommendation means a lot—thank you for being part of the Thryv family! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nancy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nancy S.") NS Nancy S. Marketing Consultant Computer Software Small-Business (50 or fewer emp.) 4/7/2021 "Best Marketing Automation for events" 5/5 What do you like best about Thryv? Keap provides a flexible and dynamic product that helps small businesses capitalize on marketing automation to remove the time-consuming tasks that we all have. Because of the flexible nature - I used 2 seperate applications - one for my events company and one for my digital agency. Since there are many redundant tasks and processes with events - booking speakers, reminders to speakers, attendees etc, I found that Keap helped me stay on track and on task so that I could focus on the really important stuff - like ticket sales. As a past systems integrator with many years of marketing experience, I find Keap has the right balance of technical power and ease of use. It has so many different versions now that there is a version for your business growth. Review collected by and hosted on G2.com. What do you dislike about Thryv? System emails do not use the templates that I create and store elsewhere. And the email builder need the option to send a text-only email. Review collected by and hosted on G2.com. Recommendations to others considering Thryv: Take advantage of all the free training offered to clients - and if it seems overwhelming, work with a certified partner to get it up and running correctly. This tool is way more powerful than it appears, but once it is up and running, you will have so much more free time. Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? One of my companies - until recently - ran 14 live events per month. We needed a dynamic system where; • Each attendee could bring up to 10 guests - • We could market every week to previous ticket purchasers. • Track ongoing attendance to upsell repeat attendees to be a speaker • Sell our membership subscription for those that became a speaker • Sell more franchises. • And manage all of the speakers - applications, volunteers for all of these events. I looked for a complete solution, and Keap ensured that we could keep our tech stack as small as possible. Review collected by and hosted on G2.com. Show More Response from Alex At Keap of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-4677911/official_response/edit) Hello Nancy, Thank you for taking the time to leave us a review. We are happy to hear that Keap has been a flexible and dynamic tool for you. It's wonderful to know that Keap has helped streamline your processes, allowing you to focus on crucial aspects like ticket sales. We appreciate your constructive criticism regarding system emails and the need for a text-only email option in the email builder. We will certainly pass these suggestions to our development team for consideration. Your recommendation to leverage the free training and work with certified partners is spot on. We're glad you see the value in these resources, and we hope they continue to help other users maximize Keap's potential. Thank you once again for your partnership and for sharing your experience with Keap. Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 8/21/2025 Current UserValidated ReviewerSource: G2 invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Small-Business (50 or fewer emp.) 3/21/2025 "Thryv Software for Business" 3.5/5 What do you like best about Thryv? Thryv software is easy to use, Onboarding with the software was great with good communication from the team with attention to streamline the webpage in a fast paced timeline. They worked to get the job completed. There are also a lot of videos to show you how to do certain functions of the software. Review collected by and hosted on G2.com. What do you dislike about Thryv? The downside of using Thryv is the fact that I have clients that need to be invoiced monthly. I have to personally go into each account and make up an invoice every single month, which is very time consuming. My clients for the most part are billed the same amount every month. Thryv does not allow you to do auto billing unless you subscribe to their merchant service account. I have requested a change to this downside of the software, but the issue still has not been resolved. Even though there are videos to show you how to use certain functions of the software, I feel they should provide a drop down to connect via telephone to support personnel to guide you through. Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? The ability to have all customer information available and saved on the cloud so I don't have to worry about losing my information. Review collected by and hosted on G2.com. Show More Response from Steffie Bell of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-10966791/official_response/edit) Thank you so much for your thoughtful review! We’re glad to hear onboarding went smoothly and that the platform has been helpful in organizing your customer information. It’s also great to know the video resources have been useful! Regarding your feedback on monthly invoicing, Thryv does offer a recurring invoice feature that may help streamline this process, even without enabling auto-pay. We’d be happy to walk you through how it works to see if it’s a good fit for your needs. Feel free to contact me directly at steffie.bell@thryv.com and I'll make sure you're setup for success with invoicing. Also, we appreciate your suggestion about easier access to live support. We’re always looking for ways to improve, and feedback like yours helps guide those changes. Thanks again for being part of the Thryv community, we’re here to support you every step of the way! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Alex K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex K.") AK Alex K. Owner Small-Business (50 or fewer emp.) 8/15/2025 "Wonderful customer success team" 5/5 What do you like best about Thryv? Corey on the customer success team was fantastic to work with. The team prioritized what was best for our business, listened, was attentive and flexible at working with us to align on solutions that were best-suited to our current needs. Review collected by and hosted on G2.com. What do you dislike about Thryv? Some of the products/services aren't for everyone and there can me a little bit of crowding w/all their features. Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? Managing our web properties. Review collected by and hosted on G2.com. Show More Response from Steffie Bell of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-11553151/official_response/edit) Thanks so much for the kind words on G2, Alex! We’re thrilled Corey and our Client Success team made such a big impact by listening and aligning with your needs and I can’t wait to share this with them. We also appreciate your feedback on our features. Our goal is to give businesses flexible tools that fit where they are today and grow with them. It’s great to hear we're also helping you manage your web properties, we’re here to keep supporting you every step of the way! Much more to come! Validated ReviewerSource: Organic ![Verified User in Architecture & Planning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Architecture & Planning") UA Verified User in Architecture & Planning Small-Business (50 or fewer emp.) 7/7/2025 "Excellent services!!!" 5/5 What do you like best about Thryv? The Thryv team members have been patient, professional and so helpful. I still have work to do on my end to be able to take full advantage of what is available to me, but I can already tell that the Thryv platform is thoughtfully designed and easily implemented. Review collected by and hosted on G2.com. What do you dislike about Thryv? I have nothing to complain about, all food experiences so far! Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? Helping me get my online presence where it needs to be in order to be competitive in my field. Review collected by and hosted on G2.com. Show More Response from Steffie Bell of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-11372360/official_response/edit) Thank you so much for your kind words! We’re thrilled to hear our team has been patient, professional, and helpful as you get started with us. It’s great knowing Thryv is already making a positive and measurable impact! Much more to come. We appreciate you being part of our Thryv community! — Your Thryv Team Current UserValidated ReviewerIncentivizedSource: Seller invite MV Marjorie V. Business Manager Small-Business (50 or fewer emp.) 10/15/2024 "Keap's support team is amazing" 4/5 What do you like best about Thryv? The world of CRMs and marketing automation is evolving rapidly, and Keap is (pardon the alliteration) keeping pace. They’ve done a fantastic job of ensuring our business stays ahead of the curve, providing the tools and support we need to grow and succeed. Keap’s platform helps simplifiy our marketing efforts, allowing us to automate tasks and focus on what matters most: building meaningful customer relationships. Review collected by and hosted on G2.com. What do you dislike about Thryv? My favorite and least favorite part of Keap is the same: while they provide excellent support in a rapidly evolving CRM and marketing automation world, the constant changes in email deliverability rules and client behavior mean there’s no such thing as 'set-it-and-forget-it.' Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? 1. Keeping up with evolving marketing automation ensures our business stays ahead of the curve with up-to-date tools and strategies. 2. Keap helps us simplifying marketing efforts reducing the complexity of managing campaigns. 3. Ease of reporting makes it easy to see what is happening at all areas of our small business. 4. Provides valuable support to navigate the shifting rules and challenges in areas like email deliverability, ensuring your marketing remains effective despite external changes. Review collected by and hosted on G2.com. Show More Response from Alex At Keap of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-10374189/official_response/edit) Hello Marjorie, Thank you for your thoughtful review! We’re thrilled to hear that Keap has been a strong partner for your business. It’s wonderful to know that our platform is simplifying your marketing efforts, freeing up time to focus on building meaningful customer relationships. We completely understand your perspective on the ongoing changes in email deliverability and client behavior—it’s a challenge for all of us, but we’re committed to adapting alongside you. Thanks again for sharing your experience and for choosing Keap to support your business! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Joey R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joey R.") JR Joey R. Director of Marketing Small-Business (50 or fewer emp.) 10/10/2024 "A great CRM at a reasonable price!" 4/5 What do you like best about Thryv? I like the pipelines, automations (custom and simple), email broadcasts, the email builder, and the way tagging/segment/audience creation works. It's easy to get going. Another nice thing about Keap is they value the end user's opinion. I've been engaged in UI/UX surveys and they've interviewed me about functionality I want on the platform as well. Review collected by and hosted on G2.com. What do you dislike about Thryv? I do have some grievances with Keap: 1) The account managers (if you need to get ahold of them) are like trying to catch a ghost. 2) Custom data imports/logic/functions (if you are moving from a proprietary CRM) are almost paid at a steep additional fee. Map out what the import looks like on a trial before you dig in to be sure. 3) The way you can only search contacts and not companies (we work with dealerships and sometimes it's more important to see the dealer + 20-30 contacts under it/hard to get to that view). 4) Pipelines can only be assigned a dollar value or nothing. It would be more helpful for us to visualize the pipeline and opportunity with a contract or sales volume count. 5) Segmentation logic can be funky. Always double check your audiences manually. Sometimes excluding a tag or group doesn't work as intended and can lead to communications reaching the wrong contacts. Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? Mostly email broadcasting for promotions and reminders, as well as sales pipelines + marketing automation. Review collected by and hosted on G2.com. Show More Response from Alex At Keap of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-10359399/official_response/edit) Hi Joey, Thank you for your thoughtful review! We appreciate the feedback as always and love that you’ve felt heard in our surveys and interviews. Thank you for sharing your experience and insights, and please know we're here to support you as you continue making the most of Keap! If you have any trouble reaching your account manager, please let us know. We’re here to help and ensure you receive timely support. 10/11/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kyros V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyros V.") KV Kyros V. Brand Development Manager Small-Business (50 or fewer emp.) 10/11/2024 "Keap does many things, but none of them well" 2/5 What do you like best about Thryv? Keap has many features that cover a number of our business processes. We bring leads into Keap, tag them, email them, sell our services and charge them through chekout forms. Review collected by and hosted on G2.com. What do you dislike about Thryv? We've had many problems, most of which unfortunately relate to payments. We have been exposed to our clients repeatedly due to Keap's bugs. We 've had problems such as repeat charges and multiple recurring payments that have resulted in losing many clients. These issues took such a long time to address that is simply not acceptable. Duplicate reurring payments are still being created randomly after nearly two years of reporting the issue and after countless man-hours wasted on our part. Keap is not a reliable platform. i would not recommend it to anyone and we will never use it again once we manage to set up an alternative CRM system. Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? We have moved away from using many different platforms for customer and lead management. Review collected by and hosted on G2.com. Show More Response from Alex At Keap of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-10361065/official_response/edit) Hello Kyros, Thank you for taking the time to share your feedback. We’re glad to hear that Keap has helped consolidate your customer and lead management processes, but we’re very sorry to hear about the recurring issues you’ve experienced with payments. To ensure we address this directly, we will have someone from our team reach out to you soon to understand more about the payment issues you’ve reported and see how we can assist in resolving them. Thank you for your patience, and we truly appreciate your feedback as it helps us improve. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Raylen D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raylen D.") RD Raylen D. CEO Small-Business (50 or fewer emp.) 10/9/2024 "Keap saved my business" 5/5 What do you like best about Thryv? I was getting burned out from my business and everything I loved about what I do was overshadowed by the boring annoying tasks and reminders I had to do. The best thing about keap was everything from my marketing, to fullfillment to even employee communication was automated. The best thing about keap is how it gave me the freedom to do what I love and spend less time on the crap I hate. Oh and you cant do better than the customer support team. The fact you can call in and speak to an actual human being for help is amazing. Review collected by and hosted on G2.com. What do you dislike about Thryv? The ONLY thing I wished keap would improve on is the mobile app. The work around I found was just using the chrome and on my phone but still. The keap mobile app could use some work. Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? Autmating the boring stuff, communication with employees on projects that need to complete, nurture leads, driving leads to sales. Review collected by and hosted on G2.com. Show More Response from Alex At Keap of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-10356125/official_response/edit) Hello Raylen, Thank you for taking the time to share your experience with Keap. We're happy to hear that Keap has given you the freedom to do what you love and spend less time on the things you don't! Current UserValidated ReviewerSource: Organic LM Larry M. Founder and CEO Small-Business (50 or fewer emp.) 10/8/2024 "Importantt improvements" 3.5/5 What do you like best about Thryv? Keap is a robust product that reminds me a bit of learning how to use Microsoft Excel. There is so much to learn that even when I have used it for years I discover more it can do. The current upgrades were necessary to match what many competitors offer, so for me, being a long-time user of Infusionsoft, these were needed. Customer support is critical to use the system and fortunately Keap has good support that will stay with you until your issues are resolved. Review collected by and hosted on G2.com. What do you dislike about Thryv? I think the Ui and Ux are very lacking. It is built by technicians that understand how it works with the assumption that the user will be able to easily navigate and understand it. It is absolutely not intuitive. Even the documentation that is intended to be supportive is provided the way a technician would want to read it. It does NOT support the user the way the user needs to be supported to get efficient effective results quickly. Users want pop-up instructions that walk us through the process where we can learn as we use the system. We do not want to read instructions any more than we want to read how to use our mobile phones. Infussionsoft was nicknamed "confussionsoft" for this same issue. Keap has made improvements but continues to follow in line where Infusionsoft failed by presenting a system that is not intuitive and lacks immediate support for those who don't know how to use a system that is obvious internally but not to your clients. Even your own support team don't know how to use it. What the Keap lacks is a test group of users to help them understand the user experience. This is a major mistake. Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? Automation and email deliverability Review collected by and hosted on G2.com. Show More Response from Alex At Keap of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-10350992/official_response/edit) Hello Larry, Thank you for sharing your honest and thoughtful feedback. We're glad to hear that you've found Keap to be a robust product and that our customer support has been helpful throughout your experience. We truly value long-time users like yourself, and your insights help us continue to grow. We also understand your concerns about the product itself. We hear you and are actively working on improvements to make Keap easier and more intuitive to use. Our goal is to create a seamless experience for all users, and we're continuously refining our product with feedback like yours in mind. Thank you for your thoughts, they help us improve the platform for everyone. 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