--- title: Thryv Reviews meta\_title: Thryv Reviews, Pros + Cons, and Top Rated Features meta\_description: Thryv reviews, pros and cons, and highest rated features. All from real, verified users. aggregate\_rating: rating\_value: 4.3 review\_count: 2014 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Thryv Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Thryv to be **easy to use** , seamlessly integrating various features for efficient team collaboration. [(102 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1396657&qs=pros-and-cons#reviews) Users appreciate the **automation features** of Thryv, enabling streamlined follow-ups and consistent client engagement. [(90 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1393878&qs=pros-and-cons#reviews) Users love the **automation features** of Thryv, enhancing efficiency in managing client follow-ups and nurturing campaigns. [(70 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=2281027&qs=pros-and-cons#reviews) Users value the **great customer support** from Thryv, highlighting its helpfulness and comprehensiveness. [(69 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1397431&qs=pros-and-cons#reviews) Users appreciate the **powerful automation features** of Thryv, finding it easy to use and engaging. [(58 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1395766&qs=pros-and-cons#reviews) Users express disappointment over **missing features** and constant glitches, undermining their overall experience with Thryv. [(60 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1391960&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , requiring time and support to navigate the many features effectively. [(50 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1396767&qs=pros-and-cons#reviews) Users experience **constant glitches** with Thryv, leading to dissatisfaction and a lack of essential export options. [(45 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=2281398&qs=pros-and-cons#reviews) Users find **limited features** in Thryv, such as insufficient data management and challenging segmentation capabilities. [(45 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1397362&qs=pros-and-cons#reviews) Users find Thryv to be **expensive** , especially with additional setup and customization costs due to its complexity. [(33 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1394514&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Thryv ##### 1. Ease of Use Users find Thryv to be **easy to use** , seamlessly integrating various features for efficient team collaboration. [ See 102 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1396657&qs=pros-and-cons#reviews) See Related User Reviews ![Tony S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony S.") TS Tony S. Small-Business (50 or fewer emp.) 5.0/5 "Thryv is the Leader in Keeping Your Business Profitable" What do you like about Thryv? Since they were Keap, they have continued to improve their interface, options, and usability, as well as their EXCELLENT customer support. ![Heather W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather W.") HW Heather W. Small-Business (50 or fewer emp.) 5.0/5 "Keap/Thryv has helped me grow my business in ways I never thought I could" What do you like about Thryv? Keap allows small business owners like me to build systems and automation to run, grow, and scale our businesses. As a solopreneur just starting out, ##### 2. Automation Users appreciate the **automation features** of Thryv, enabling streamlined follow-ups and consistent client engagement. [ See 90 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1393878&qs=pros-and-cons#reviews) See Related User Reviews ![Heather W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather W.") HW Heather W. Small-Business (50 or fewer emp.) 5.0/5 "Keap/Thryv has helped me grow my business in ways I never thought I could" What do you like about Thryv? Keap allows small business owners like me to build systems and automation to run, grow, and scale our businesses. As a solopreneur just starting out, ![Camille S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camille S.") CS Camille S. Small-Business (50 or fewer emp.) 5.0/5 "Keap is Now Thryv and Still Helps Me Run My Business!!" What do you like about Thryv? KEAP is now Thryv. It’s a new name, new logo, new brand, but the same software I’ve depended on to run my business for the past 20+ years. ##### 3. Automation Features Users love the **automation features** of Thryv, enhancing efficiency in managing client follow-ups and nurturing campaigns. [ See 70 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=2281027&qs=pros-and-cons#reviews) See Related User Reviews ![Heather W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather W.") HW Heather W. Small-Business (50 or fewer emp.) 5.0/5 "Keap/Thryv has helped me grow my business in ways I never thought I could" What do you like about Thryv? Keap allows small business owners like me to build systems and automation to run, grow, and scale our businesses. As a solopreneur just starting out, ![Camille S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camille S.") CS Camille S. Small-Business (50 or fewer emp.) 5.0/5 "Keap is Now Thryv and Still Helps Me Run My Business!!" What do you like about Thryv? KEAP is now Thryv. It’s a new name, new logo, new brand, but the same software I’ve depended on to run my business for the past 20+ years. ##### 4. Customer Support Users value the **great customer support** from Thryv, highlighting its helpfulness and comprehensiveness. [ See 69 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1397431&qs=pros-and-cons#reviews) See Related User Reviews ![Tony S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony S.") TS Tony S. Small-Business (50 or fewer emp.) 5.0/5 "Thryv is the Leader in Keeping Your Business Profitable" What do you like about Thryv? Since they were Keap, they have continued to improve their interface, options, and usability, as well as their EXCELLENT customer support. ![Camille S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camille S.") CS Camille S. Small-Business (50 or fewer emp.) 5.0/5 "Keap is Now Thryv and Still Helps Me Run My Business!!" What do you like about Thryv? KEAP is now Thryv. It’s a new name, new logo, new brand, but the same software I’ve depended on to run my business for the past 20+ years. ##### 5. Helpful Users appreciate the **powerful automation features** of Thryv, finding it easy to use and engaging. [ See 58 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1395766&qs=pros-and-cons#reviews) See Related User Reviews ![Heather W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather W.") HW Heather W. Small-Business (50 or fewer emp.) 5.0/5 "Keap/Thryv has helped me grow my business in ways I never thought I could" What do you like about Thryv? Keap allows small business owners like me to build systems and automation to run, grow, and scale our businesses. As a solopreneur just starting out, ![Randall U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randall U.") RU Randall U. Small-Business (50 or fewer emp.) 5.0/5 "Small and Powerful CRM" What do you like about Thryv? Continued features being added into Thryv - AI, automation, lead generation, and more. I still think a major differentiator of Thryv is the support te ### 5 Cons or Disadvantages of Thryv ##### 1. Missing Features Users express disappointment over **missing features** and constant glitches, undermining their overall experience with Thryv. [ See 60 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1391960&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "All The Best with No Fluff" What do you dislike about Thryv? Thryv is a broad CRM and tries to do many things all at once. I would suggest focusing on Mailing and Direct Email response. BL Ben L. Small-Business (50 or fewer emp.) 4.0/5 "Keap - All the power and all the complexity" What do you dislike about Thryv? Thryv is incredibly complex, confusing, and hard to use, even if you are tech savvy. also, the order forms are sub-optimal. ##### 2. Learning Curve Users find the **learning curve challenging** , requiring time and support to navigate the many features effectively. [ See 50 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1396767&qs=pros-and-cons#reviews) See Related User Reviews ![Heather W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather W.") HW Heather W. Small-Business (50 or fewer emp.) 5.0/5 "Keap/Thryv has helped me grow my business in ways I never thought I could" What do you dislike about Thryv? Keap is a very robust platform, which also means there’s a bit of a learning curve. They provide training and plenty of resources to help you learn, b BL Ben L. Small-Business (50 or fewer emp.) 4.0/5 "Keap - All the power and all the complexity" What do you dislike about Thryv? Thryv is incredibly complex, confusing, and hard to use, even if you are tech savvy. also, the order forms are sub-optimal. ##### 3. Limitations Users experience **constant glitches** with Thryv, leading to dissatisfaction and a lack of essential export options. [ See 45 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=2281398&qs=pros-and-cons#reviews) See Related User Reviews ![Tony S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony S.") TS Tony S. Small-Business (50 or fewer emp.) 5.0/5 "Thryv is the Leader in Keeping Your Business Profitable" What do you dislike about Thryv? The challenges with formatting emails and the lack of flexibility in designing order forms and landing pages. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "All The Best with No Fluff" What do you dislike about Thryv? Thryv is a broad CRM and tries to do many things all at once. I would suggest focusing on Mailing and Direct Email response. ##### 4. Limited Features Users find **limited features** in Thryv, such as insufficient data management and challenging segmentation capabilities. [ See 45 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1397362&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "All The Best with No Fluff" What do you dislike about Thryv? Thryv is a broad CRM and tries to do many things all at once. I would suggest focusing on Mailing and Direct Email response. ![Randall U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randall U.") RU Randall U. Small-Business (50 or fewer emp.) 5.0/5 "Small and Powerful CRM" What do you dislike about Thryv? The knowledge base is not changing as rapidly and the product updates. Again, this is why the support team is so critical to a user's success. ##### 5. Expensive Users find Thryv to be **expensive** , especially with additional setup and customization costs due to its complexity. [ See 33 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1394514&qs=pros-and-cons#reviews) See Related User Reviews ![gulshan d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "gulshan d.") GD gulshan d. Small-Business (50 or fewer emp.) 4.5/5 "A Game-Changer for Effortless Organization and Time Savings" What do you dislike about Thryv? The learning curve was steep at first. Some features feel buried, and the price stings for a small team. Occasional glitches with calendar sync can be ![Sam K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam K.") SK Sam K. Mid-Market (51-1000 emp.) 4.5/5 "My Experience with Thryv" What do you dislike about Thryv? One thing I noticed is that the pricing can feel a bit high, especially when you start needing extra features. That’s the only area I feel could be be DC Dave C. Owner Small-Business (50 or fewer emp.) 10/19/2021 "Keap helps me keep in touch with cutomeres and grow my business" 3.5/5 What do you like best about Thryv? They've improved the SMS feature to now allow it to integrate into automations. Review collected by and hosted on G2.com. What do you dislike about Thryv? The SMS is still not as good as HighLevel. Review collected by and hosted on G2.com. Recommendations to others considering Thryv: I highly recommend it. It is the app that I use most day to day for task management and email automation Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? It helps me acquire new customers and stay in touch with past customers. Review collected by and hosted on G2.com. Show More Response from Alex At Keap of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-5066199/official_response/edit) Hello Dave, We're glad to hear that Keap has made a difference in your business! Thank you for taking the time to leave a review. 11/24/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Armstrong L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armstrong L.") AL Armstrong L. Owner Small-Business (50 or fewer emp.) 5/18/2025 "it doesnt work" 0.5/5 What do you like best about Thryv? nothing. It's overly expensive and is too slow. the support is quick to connect through. Review collected by and hosted on G2.com. What do you dislike about Thryv? Their sending ip address is on the 0SPAM blacklist. So my emails get bounced. 5% bounce rate. Really annoying when your paying $159 usd a month on an anual plan and the main feature of sending email doesn't work even properly. Let alone good. really unhappy with using keap. I've been on support 5 times to fix a couple issues with contacts getting sent the same email mutliple times. I've spent 2 hours on support and no one can fix the issue. since then, ive got spam complaints because i thought the support fixed the issue but people keep recieving the same emails. Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? their support is quick to connect. and they have payment integration so i can take payments at 1.5% Review collected by and hosted on G2.com. Show More Response from Alex At Keap of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-11128107/official_response/edit) Hi L, Thank you for sharing your experience! We sincerely apologize for the frustration you've encountered. We understand how critical reliable email delivery is to your business, and we take issues like this seriously. For the deliverability concern you mentioned, including the bounce rate and blacklist issue, please reach out directly to our team at postmaster@keap.com. We also appreciate your feedback about the support interactions and email duplication issue. We recognize that repeated support efforts without resolution are frustrating, and we will have a team member pull those interactions to see how we can help. We're happy to hear that you found our payment integration and support availability helpful. Thank you again for your feedback. Current UserValidated ReviewerSource: Organic ![Kunal R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kunal R.") KR Kunal R. Senior Project Manager Small-Business (50 or fewer emp.) 12/9/2021 "Best Solution for Marketing Needs!!" 5/5 What do you like best about Thryv? With its new AI integration, we are now able to create different templates and user-specific content for email campaigns from scratch. This saves us lots of time. Review collected by and hosted on G2.com. What do you dislike about Thryv? Nothing as of now. Meets all our expectations. Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? With less headcount, we have been able to achieve the marketing target using Keap. It's automated emailing helped us to approach potential clients with less effort. Also, Its robust analytics provides detailed reports and makes it easy for me to analyze the performance. Review collected by and hosted on G2.com. Show More Response from Paige Clark of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-5189134/official_response/edit) Hi Kunal! Thank you so much for sharing your experience with Keap. We love being one of the tools you can use to grow your business and eliminate chaos. 11/27/2025 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") UC Verified User in Commercial Real Estate Small-Business (50 or fewer emp.) 5/14/2026 "Helpful Personnel and Easy Access with Thryv" 5/5 What do you like best about Thryv? Personnel has been very helpful. Access is easy. Review collected by and hosted on G2.com. What do you dislike about Thryv? I haven't had any problems with Thryv. They have always been very helpful Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? They set us up with a websit. Review collected by and hosted on G2.com. Show More Response from Steffie Bell of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-12811349/official_response/edit) Thank you for your review! We’re so glad to hear that our team has been helpful and that accessing and using Thryv has been easy for you. Providing a smooth experience and strong support for our clients is always our goal, so your feedback truly means a lot. Thanks again for being part of the Thryv community! Much more to come. Validated ReviewerIncentivizedSource: Seller invite ![Joanne P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joanne P.") JP Joanne P. Office Associate Small-Business (50 or fewer emp.) 12/27/2021 "Helpful office assistant." 5/5 What do you like best about Thryv? I didn't realize how much I depend on Thryv to keep me organized. Review collected by and hosted on G2.com. What do you dislike about Thryv? Right now, I'm very satisfied with Thryv. Review collected by and hosted on G2.com. Recommendations to others considering Thryv: Highly recommend because it helps with so many office tasks. Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? Solving communication issues, which eliminates errors. Review collected by and hosted on G2.com. Show More Response from Alex At Keap of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-5186030/official_response/edit) Hello Joanne! We appreciate you taking the time to leave us a review. We're glad to hear that there's nothing you dislike about Keap. We have some exciting new features coming out this year that we can't wait to share with everyone. Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 Icon 11/26/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Aditya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya K.") AK Aditya K. Associate Product Manager Mid-Market (51-1000 emp.) 12/17/2025 "Exceptional Customer Support and Onboarding Experience" 4.5/5 What do you like best about Thryv? They care about their customers. They helped us in the initial setup of our account and the setup of the website. Review collected by and hosted on G2.com. What do you dislike about Thryv? The Tool appears a little complicated at times, and users can get turned around at times Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? One stop shop to manage my sales, scheduling, email marketing and social media posts Review collected by and hosted on G2.com. Show More Response from Steffie Bell of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-11746021/official_response/edit) Thank you for the great feedback! We’re so glad our team was able to support you through onboarding and website setup. That level of care is important to us. We also appreciate the note about complexity. Thryv is a powerful platform, and we’re always here to help make it easier to navigate and get the most out of it. Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Michael D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael D.") MD Michael D. Small-Business (50 or fewer emp.) 11/17/2025 "In my opinion" 0/5 What do you like best about Thryv? The demo was great lots of potential. I could see future value that just didn't deliver. Review collected by and hosted on G2.com. What do you dislike about Thryv? The software made more work for me. It didn't fully integrate to my needs. Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? I was looking to streamline my social media marketing and online presence across multiple platforms. It didn't perform as I hoped. Review collected by and hosted on G2.com. Show More Response from Steffie Bell of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-11969499/official_response/edit) Thank you for sharing your feedback with us, Michael. I’m really sorry to hear that your experience didn’t match what you were hoping for after the demo. We always want Thryv to simplify your workflow, not create more work, and it’s clear we may have missed the mark here. I’ve shared your comments with our support team so we can take a closer look at where things fell short. If you’re open to it, I’d love to hop on a quick call and learn more about your experience. Thanks again, we truly appreciate it. Validated ReviewerSource: Organic ![Carrie J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carrie J.") CJ Carrie J. Founder Small-Business (50 or fewer emp.) 1/22/2025 "Thryv really helps you Thrive!!!" 5/5 What do you like best about Thryv? Thryv from, the beginning has been super helpful! From when I first started to now, I have had so many things that Thryv has helped with. I love that I am able to have an account feature on my website and patients find it easy to use. It's easy scheduling and easy to manage. Everyone I have talked to in cusstomer service has been amazing. They are super helpful and I can use it any time I need to, which is pretty often. Review collected by and hosted on G2.com. What do you dislike about Thryv? I wish that it could have an inventory section to help with seeing what's being used per job (patient) and what needs to be restocked. I wish I could create some forms for patients to sign or something I can create to attach what was done with a patient (more detailed and easier to use other than adding an internal note). Also, I wish that I can request deposits or split the payment immediately for patient, to reduce cancelations and loss of profit. Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? All of it, minus some complications with the Onliine reputation Management. I have not been able to utilize the google profile feature. But my scheduling and CRM has been extrememely helpful and also using the marketing automation has helped when I needed to send things out Review collected by and hosted on G2.com. Show More Response from Steffie Bell of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-10756928/official_response/edit) Thank you for your feedback, Carrie! We’re so glad Thryv has been helpful with scheduling, patient accounts, and overall business management, and we appreciate your kind words about our customer service. Regarding your suggestions, while we don’t offer inventory management, integrating ThryvPay or Square can help with deposits and payment options. For patient records, we follow HIPAA compliance standards, and storing detailed medical information in the cloud may require additional considerations. Let us know if you’d like assistance setting up your Google profile or anything else—we’re here to help! Current UserValidated ReviewerIncentivizedSource: Seller invite ![John S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John S.") JS John S. President Small-Business (50 or fewer emp.) 1/22/2025 "Best Features reserved for new clients Loyal clients operate on old software" 0.5/5 What do you like best about Thryv? Thryv Calendar has been useful for my insurance agency setting up and keeping track of appointments. The notes feature has also been useful to keep information on our clients up to date. Review collected by and hosted on G2.com. What do you dislike about Thryv? Thryv customer service has been very slow to respond and address our concerns. We have had our social campaign on pause for the last 4 months reaching out to the customer service staff for a solution without any resolve. We also raised several concerns about our messaging and inbox feature with thryv throughout 2024 only to discover in January of 2025 that they released a new version of the software that addressed our concerns but was only immediately available to their newer clients. We have been loyal customers since 2021 paying out bill on time while being allowed to operate with old outdated versions of thryv while newer customers who signed up 12 months ago got immediate access to features that we have been asking the customer service department for. Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? Thryv is a crm that we use to compile a custoemr database with allowing us to enter notes on each clients accoutns for other users to pick up where the last contact left off. Thryv is also allowing us to book appointments via its calendar function with out clients. Review collected by and hosted on G2.com. Show More Response from Steffie Bell of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-10756268/official_response/edit) Thank you for your feedback and for being a valued Thryv client since 2021. Your experience is important to us, and we strive to provide the highest level of service. We responded to your request yesterday and will follow up to ensure everything is fully resolved. As part of our commitment to your satisfaction, we’ve issued a credit, which was refunded to your Visa card on file on January 24. Please don’t hesitate to reach out—we’re here to support you every step of the way! Current UserValidated ReviewerSource: Organic ![Verified User in Professional Training & Coaching](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Professional Training & Coaching") AP Verified User in Professional Training & Coaching Small-Business (50 or fewer emp.) 7/15/2021 "Impressive but a tad complicated! I used it for 5+ years and have no left for a different CRM." 1/5 What do you like best about Thryv? We have had extensive training and support to set up our automations, and they're a great way to reach our clients and database. Review collected by and hosted on G2.com. What do you dislike about Thryv? Even after paying substantially for training, it's complicated. So many features missing like ability to use emoji in message & subject line, and really get your communications reflecting your brand. We are paying a lot for KEAP monthly already, and them paying for extra add ons to external companies (such as gospiffy) to be able customise and brand certain aspects. Makes for an expensive monthly platform. Keap should provide much more in terms of personalisation for branding etc. UPDATED: It was too expensive, too complicated, support was terrible, and after so many years I'm happy to have left. Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? Automated onboarding process. newsletters. Review collected by and hosted on G2.com. Show More Response from Alex At Keap of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-4868764/official_response/edit) Thank you for sharing your experience with Keap. We understand that ease of use and customization are essential, and we appreciate your feedback. Our team is always working to improve the platform, and insights like yours help shape future enhancements. We’re sorry to hear that Keap didn’t meet all of your needs. If there’s anything we can do to assist with any lingering concerns, we’d love the opportunity to connect. Feel free to reach out, we’re here to help. 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