--- title: Thryv Reviews meta\_title: Thryv Reviews, Pros + Cons, and Top Rated Features meta\_description: Thryv reviews, pros and cons, and highest rated features. All from real, verified users. aggregate\_rating: rating\_value: 4.3 review\_count: 2014 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Thryv Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Thryv to be **easy to use** , seamlessly integrating various features for efficient team collaboration. [(102 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1396657&qs=pros-and-cons#reviews) Users appreciate the **automation features** of Thryv, enabling streamlined follow-ups and consistent client engagement. [(90 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1393878&qs=pros-and-cons#reviews) Users love the **automation features** of Thryv, enhancing efficiency in managing client follow-ups and nurturing campaigns. [(70 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=2281027&qs=pros-and-cons#reviews) Users value the **great customer support** from Thryv, highlighting its helpfulness and comprehensiveness. [(69 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1397431&qs=pros-and-cons#reviews) Users appreciate the **powerful automation features** of Thryv, finding it easy to use and engaging. [(58 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1395766&qs=pros-and-cons#reviews) Users express disappointment over **missing features** and constant glitches, undermining their overall experience with Thryv. [(60 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1391960&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , requiring time and support to navigate the many features effectively. [(50 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1396767&qs=pros-and-cons#reviews) Users experience **constant glitches** with Thryv, leading to dissatisfaction and a lack of essential export options. [(45 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=2281398&qs=pros-and-cons#reviews) Users find **limited features** in Thryv, such as insufficient data management and challenging segmentation capabilities. [(45 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1397362&qs=pros-and-cons#reviews) Users find Thryv to be **expensive** , especially with additional setup and customization costs due to its complexity. [(33 mentions)](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1394514&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Thryv ##### 1. Ease of Use Users find Thryv to be **easy to use** , seamlessly integrating various features for efficient team collaboration. [ See 102 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1396657&qs=pros-and-cons#reviews) See Related User Reviews ![Tony S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony S.") TS Tony S. Small-Business (50 or fewer emp.) 5.0/5 "Thryv is the Leader in Keeping Your Business Profitable" What do you like about Thryv? Since they were Keap, they have continued to improve their interface, options, and usability, as well as their EXCELLENT customer support. ![Heather W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather W.") HW Heather W. Small-Business (50 or fewer emp.) 5.0/5 "Keap/Thryv has helped me grow my business in ways I never thought I could" What do you like about Thryv? Keap allows small business owners like me to build systems and automation to run, grow, and scale our businesses. As a solopreneur just starting out, ##### 2. Automation Users appreciate the **automation features** of Thryv, enabling streamlined follow-ups and consistent client engagement. [ See 90 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1393878&qs=pros-and-cons#reviews) See Related User Reviews ![Heather W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather W.") HW Heather W. Small-Business (50 or fewer emp.) 5.0/5 "Keap/Thryv has helped me grow my business in ways I never thought I could" What do you like about Thryv? Keap allows small business owners like me to build systems and automation to run, grow, and scale our businesses. As a solopreneur just starting out, ![Camille S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camille S.") CS Camille S. Small-Business (50 or fewer emp.) 5.0/5 "Keap is Now Thryv and Still Helps Me Run My Business!!" What do you like about Thryv? KEAP is now Thryv. It’s a new name, new logo, new brand, but the same software I’ve depended on to run my business for the past 20+ years. ##### 3. Automation Features Users love the **automation features** of Thryv, enhancing efficiency in managing client follow-ups and nurturing campaigns. [ See 70 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=2281027&qs=pros-and-cons#reviews) See Related User Reviews ![Heather W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather W.") HW Heather W. Small-Business (50 or fewer emp.) 5.0/5 "Keap/Thryv has helped me grow my business in ways I never thought I could" What do you like about Thryv? Keap allows small business owners like me to build systems and automation to run, grow, and scale our businesses. As a solopreneur just starting out, ![Camille S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camille S.") CS Camille S. Small-Business (50 or fewer emp.) 5.0/5 "Keap is Now Thryv and Still Helps Me Run My Business!!" What do you like about Thryv? KEAP is now Thryv. It’s a new name, new logo, new brand, but the same software I’ve depended on to run my business for the past 20+ years. ##### 4. Customer Support Users value the **great customer support** from Thryv, highlighting its helpfulness and comprehensiveness. [ See 69 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1397431&qs=pros-and-cons#reviews) See Related User Reviews ![Tony S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony S.") TS Tony S. Small-Business (50 or fewer emp.) 5.0/5 "Thryv is the Leader in Keeping Your Business Profitable" What do you like about Thryv? Since they were Keap, they have continued to improve their interface, options, and usability, as well as their EXCELLENT customer support. ![Camille S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camille S.") CS Camille S. Small-Business (50 or fewer emp.) 5.0/5 "Keap is Now Thryv and Still Helps Me Run My Business!!" What do you like about Thryv? KEAP is now Thryv. It’s a new name, new logo, new brand, but the same software I’ve depended on to run my business for the past 20+ years. ##### 5. Helpful Users appreciate the **powerful automation features** of Thryv, finding it easy to use and engaging. [ See 58 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1395766&qs=pros-and-cons#reviews) See Related User Reviews ![Heather W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather W.") HW Heather W. Small-Business (50 or fewer emp.) 5.0/5 "Keap/Thryv has helped me grow my business in ways I never thought I could" What do you like about Thryv? Keap allows small business owners like me to build systems and automation to run, grow, and scale our businesses. As a solopreneur just starting out, ![Randall U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randall U.") RU Randall U. Small-Business (50 or fewer emp.) 5.0/5 "Small and Powerful CRM" What do you like about Thryv? Continued features being added into Thryv - AI, automation, lead generation, and more. I still think a major differentiator of Thryv is the support te ### 5 Cons or Disadvantages of Thryv ##### 1. Missing Features Users express disappointment over **missing features** and constant glitches, undermining their overall experience with Thryv. [ See 60 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1391960&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "All The Best with No Fluff" What do you dislike about Thryv? Thryv is a broad CRM and tries to do many things all at once. I would suggest focusing on Mailing and Direct Email response. BL Ben L. Small-Business (50 or fewer emp.) 4.0/5 "Keap - All the power and all the complexity" What do you dislike about Thryv? Thryv is incredibly complex, confusing, and hard to use, even if you are tech savvy. also, the order forms are sub-optimal. ##### 2. Learning Curve Users find the **learning curve challenging** , requiring time and support to navigate the many features effectively. [ See 50 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1396767&qs=pros-and-cons#reviews) See Related User Reviews ![Heather W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather W.") HW Heather W. Small-Business (50 or fewer emp.) 5.0/5 "Keap/Thryv has helped me grow my business in ways I never thought I could" What do you dislike about Thryv? Keap is a very robust platform, which also means there’s a bit of a learning curve. They provide training and plenty of resources to help you learn, b BL Ben L. Small-Business (50 or fewer emp.) 4.0/5 "Keap - All the power and all the complexity" What do you dislike about Thryv? Thryv is incredibly complex, confusing, and hard to use, even if you are tech savvy. also, the order forms are sub-optimal. ##### 3. Limitations Users experience **constant glitches** with Thryv, leading to dissatisfaction and a lack of essential export options. [ See 45 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=2281398&qs=pros-and-cons#reviews) See Related User Reviews ![Tony S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony S.") TS Tony S. Small-Business (50 or fewer emp.) 5.0/5 "Thryv is the Leader in Keeping Your Business Profitable" What do you dislike about Thryv? The challenges with formatting emails and the lack of flexibility in designing order forms and landing pages. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "All The Best with No Fluff" What do you dislike about Thryv? Thryv is a broad CRM and tries to do many things all at once. I would suggest focusing on Mailing and Direct Email response. ##### 4. Limited Features Users find **limited features** in Thryv, such as insufficient data management and challenging segmentation capabilities. [ See 45 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1397362&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "All The Best with No Fluff" What do you dislike about Thryv? Thryv is a broad CRM and tries to do many things all at once. I would suggest focusing on Mailing and Direct Email response. ![Randall U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randall U.") RU Randall U. Small-Business (50 or fewer emp.) 5.0/5 "Small and Powerful CRM" What do you dislike about Thryv? The knowledge base is not changing as rapidly and the product updates. Again, this is why the support team is so critical to a user's success. ##### 5. Expensive Users find Thryv to be **expensive** , especially with additional setup and customization costs due to its complexity. [ See 33 mentions ](https://www.g2.com/products/thryv/reviews?filters%5Bsentiment_snippet%5D=1394514&qs=pros-and-cons#reviews) See Related User Reviews ![gulshan d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "gulshan d.") GD gulshan d. Small-Business (50 or fewer emp.) 4.5/5 "A Game-Changer for Effortless Organization and Time Savings" What do you dislike about Thryv? The learning curve was steep at first. Some features feel buried, and the price stings for a small team. Occasional glitches with calendar sync can be ![Sam K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam K.") SK Sam K. Mid-Market (51-1000 emp.) 4.5/5 "My Experience with Thryv" What do you dislike about Thryv? One thing I noticed is that the pricing can feel a bit high, especially when you start needing extra features. That’s the only area I feel could be be ![Pat C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pat C.") PC Pat C. Operations Manager Small-Business (50 or fewer emp.) 5/7/2026 "You need a serious revamp to your customer service team." 2.5/5 What do you like best about Thryv? Easy to setup and use. Easy to customize. Review collected by and hosted on G2.com. What do you dislike about Thryv? Your customer service is the worst I've ever dealt with. They can't fix a problem to save their butts, and constantly asking for the same data (Screenshots) over and over to identify the problem, but never fix it. Your accounting software is full of bugs, but your customer service team is NOT the right group of people to fix it. Your developers are... And they don't bother trying to fix the issues. Let's not mention how your software is now blocking my ability to send out announcements because of a bounce rate? So because my clients have bad email addresses, I can't send messages to the clients that HAVE good email addresses? We are seriously considering dumping your software for lack of support. Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? Good question... Wish I had an answer that would please you, but I don't. I like the customizable CRM, but thats the extent of whats good with your software. After two years of using it, I'm thinking your CRM is fine, but considering moving to Quickbooks. Review collected by and hosted on G2.com. Show More Response from Steffie Bell of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-12775927/official_response/edit) Thank you for taking the time to share your feedback. I’m glad to hear you found Thryv easy to set up, use, and customize, but I’m very sorry to hear about the frustration you’ve experienced with support and ongoing issues. Your feedback is valuable because experiences like this help highlight where improvements are needed across both support processes and product functionality. I’d really appreciate the opportunity to look into this further and help review your account with the appropriate teams. If you’re open to it, please reach out to me directly at steffie.bell@thryv.com so I can locate your account and personally help escalate your concerns for further review. Thank you again for being candid in your review and for your partnership. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mary-Beth S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary-Beth S.") MS Mary-Beth S. Owner, Virtual Assistant Small-Business (50 or fewer emp.) 4/1/2021 "Thryv - Amazing Automation for Small Business" 4.5/5 What do you like best about Thryv? Landing pages and email design options have improved over the past few years, helping me to design stunning marketing materials. Review collected by and hosted on G2.com. What do you dislike about Thryv? Some help files can be a little hard to find, but once I find them the content explains everything I need. The customer service team is a great help to help me find any support documents I can't locate, or answer my questions and help me solve my problems. Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? Communication with clients and leads, promoting webinars and training sessions. Keap has also allowed for faster, easier payment processing making the transaction smoother for service provider and client alike. Review collected by and hosted on G2.com. Show More Response from Ava Wiebe of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-4670366/official_response/edit) Hi Mary-Beth Thank you so much for taking the time to leave a review! We're glad to hear that Keap's email campaigns are an effective tool for your business. I'm sorry to hear about your issues finding some help files, but I'm glad to hear our customer service is helpful in ensuring that your issues are resolved quickly! 6/3/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jim B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jim B.") JB Jim B. Marketing and IT Director Small-Business (50 or fewer emp.) 5/10/2023 "A CRM that Keaps us running." 5/5 What do you like best about Thryv? While we continue to gather contact information, automate actions, communicate with clients, I've been keeping abreast of the Thryv enhancements and there are a lot on benefits for B2B and B2C companies. Review collected by and hosted on G2.com. What do you dislike about Thryv? We continue to use the core functions of the original Keap platform. We don't have any suggestions for improvement. Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? The automations not only help with communicaiton but also streamline the reporting and invoicing process while helping us track most aspects of the process. Our processes have changed se we don't rely on this as much but it was critical in the early days of adoption. Review collected by and hosted on G2.com. Show More Response from Alex At Keap of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-8063616/official_response/edit) We appreciate the review Jim! We're glad to hear we are helping streamline your reporting and invoicing process! 6/3/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 6/30/2026 "Easy to Use with Great Support, But Pricey" 4.5/5 What do you like best about Thryv? I use Thryv for business management and communication with clients, and it helps me manage all the details for client scheduling, notifications, and revenue. I like that the training to get me started was clear and concise. I like their customer service, and I like that it's easy to use. They designed my website and were very accommodating to make the changes I needed as I added services. There were links I needed to send clients for scheduling, purchasing, and invoicing, and they were simple in explaining those. The initial setup was easy and great. Review collected by and hosted on G2.com. What do you dislike about Thryv? {"I find the cost is high.","My business account with them doesn't do email automation.","I am chatting with my rep today to see if their platform \"keap\" is what i need to go with."} Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? I use Thryv for business management and communicating with clients. It helps me manage all the details for client scheduling, notifications, and revenue. Review collected by and hosted on G2.com. Show More Response from Steffie Bell of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-13051092/official_response/edit) Thank you for your review! We're thrilled Thryv has helped streamline your business management, client communication, scheduling, and website needs, and that our onboarding and support teams made getting started easy. We appreciate your feedback on pricing and email automation. As your business grows, we're committed to helping you find the solution that best fits your needs. Thanks for choosing Thryv! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Anita C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anita C.") AC Anita C. Manager Small-Business (50 or fewer emp.) 6/18/2026 "Easy to Use, Helpful Staff, and Great AI Tools at a Reasonable Price" 5/5 What do you like best about Thryv? It’s easy to use, and the staff are helpful and knowledgeable. The AI tools are great, and the pricing feels very reasonable. Review collected by and hosted on G2.com. What do you dislike about Thryv? The only downside was having to do the onboarding through Zoom meetings, but it really helped to have the salesperson in the office at the same time to guide me through the whole process. Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? We’ve been a bit slow to respond to reviews in the past, but now it’s really easy to do directly through the dashboard. Review collected by and hosted on G2.com. Show More Response from Steffie Bell of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-12979682/official_response/edit) Thank you for sharing your experience! I'm so excited to hear that you find Thryv easy to use and that our team has been helpful throughout your journey. Can't wait to share with our team! It's especially great to know you're seeing value from our AI-powered tools and feel confident in the overall value Thryv provides. We appreciate your feedback regarding onboarding. While the sessions are an upfront time investment, we're glad the personalized guidance from your partners helped make the process smoother and set you up for long term success. Our goal is to ensure every customer feels confident using Thryv's tools from day one. Glad to know we're hitting the mark! Thank you for choosing Thryv and for taking the time to share your feedback! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Tony S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony S.") TS Tony S. Creator Small-Business (50 or fewer emp.) 2/27/2024 "Thryv is the Leader in Keeping Your Business Profitable" 5/5 What do you like best about Thryv? Since they were Keap, they have continued to improve their interface, options, and usability, as well as their EXCELLENT customer support. Review collected by and hosted on G2.com. What do you dislike about Thryv? The challenges with formatting emails and the lack of flexibility in designing order forms and landing pages. Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? Keap is making it easier to get emails and SMS messages to my audience Review collected by and hosted on G2.com. Show More Response from Alex At Keap of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-9350334/official_response/edit) Hi Tony! Thank you for taking the time to leave us a review. We're happy to hear you've enjoyed our improvements! We have a lot more exciting things coming out soon. We appreciate the feedback regarding formatting and design and will pass it along to the team. 7/28/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Lara R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lara R.") LR Lara R. Director of Marketing Mid-Market (51-1000 emp.) 6/17/2026 "Very User-Friendly Platform That Keeps Daily Tasks Running Smoothly" 5/5 What do you like best about Thryv? The platform is very user friendly and allows for us to complete tasks on a daily basis with minor interruption. Review collected by and hosted on G2.com. What do you dislike about Thryv? I would like to have the pro editor included with the business center for marketing Campaigns. Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? Thryv has allowed us to grow our Social media platform, the ability to send out campaigns asking for reviews and sending general information. The review gen helps us stay on top of incoming reviews. Review collected by and hosted on G2.com. Show More Response from Steffie Bell of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-12970858/official_response/edit) Thank you for sharing your feedback, Lara! We're delighted to hear that Thryv's user-friendly experience helps your team stay productive and complete daily tasks with minimal interruption. Our goal is to simplify business operations so you can focus on serving your customers and growing your business. We also appreciate your suggestion regarding Pro Editor access within Business Center for marketing campaigns. Feedback like yours is invaluable as we continue enhancing our solutions and evaluating ways to provide even greater value and flexibility for our customers. Thank you for being part of the Thryv community and for taking the time to share your experience! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BL Ben L. Mechanical Engineer Small-Business (50 or fewer emp.) 8/30/2023 "Keap - All the power and all the complexity" 4/5 What do you like best about Thryv? Thryv has the power for incredible automations, and allows you to automate almost anything. It also provides a rest API, which can be used with AI (or Zapier) to integrate with almost any service you need. Review collected by and hosted on G2.com. What do you dislike about Thryv? Thryv is incredibly complex, confusing, and hard to use, even if you are tech savvy. also, the order forms are sub-optimal. Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? The largest value in Thryv comes from the incredible automation power and its ability to integrate with most services Review collected by and hosted on G2.com. Show More Response from Alex At Keap of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-8547673/official_response/edit) Hi Ben, Thank you for highlighting our automation power and the fact that we integrate with most services. We appreciate the feedback regarding the complexity of Keap. We have events and courses made by our Keap Academy to help Users feel confident using Keap with new content being released all the time. We also offer coaching in case Users need one-on-one help. 6/3/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite MA Michelle A. CSR, Recieving clerk Small-Business (50 or fewer emp.) 8/7/2026 Guest users or non-business users of the software, not included in G2 scores. "Easy to Use, All Accounts in One Place, and Responsive Support" 5/5 What do you like best about Thryv? Easy to use, with all my accounts available in one place. The staff was helpful, and they always responded in a timely manner whenever I had a question. Review collected by and hosted on G2.com. What do you dislike about Thryv? So far, I haven’t found anything about this product that I don’t like. Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? We manage several social media accounts, and posting to each one used to be time-consuming because I had to log in separately and publish on every platform. Now it’s all in one place, which makes posting much easier and faster. Review collected by and hosted on G2.com. Show More Response from Steffie Bell of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-13227138/official_response/edit) Thank you for the great feedback! Making it easier to manage your business from one place is exactly what Thryv is designed to do. We’re also glad to hear our team has been there when you need them with quick, helpful support. Thanks for trusting Thryv to be part of your business! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Amara U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amara U.") AU Amara U. Office Administrator Small-Business (50 or fewer emp.) 6/9/2026 Guest users or non-business users of the software, not included in G2 scores. "Easy-to-Use, Intuitive UI with Responsive Support" 4.5/5 What do you like best about Thryv? It’s easy to use and has a very friendly, intuitive user interface. Whenever I need help, support is available and ready to assist. Overall, it makes managing contacts and running campaigns much easier. Review collected by and hosted on G2.com. What do you dislike about Thryv? Nothing to report so far. Everything works as expected, and the performance has been consistently high. Review collected by and hosted on G2.com. What problems is Thryv solving and how is that benefiting you? It has helped us a lot with our CRM and has made it much easier to manage automations and broadcasts for our company. Review collected by and hosted on G2.com. Show More Response from Steffie Bell of Thryv [Editedit](https://www.g2.com/survey_responses/thryv-review-12939351/official_response/edit) Thank you for sharing your experience and for highlighting how easy Thryv is to use. We're excited to hear that the intuitive interface and our responsive support team have helped simplify managing contacts, campaigns, and customer communication. It's rewarding to know that Thryv's CRM, marketing automation, and broadcast tools are helping your business stay organized and operate more efficiently. By bringing customer management, communication, and automation into one platform, our goal is to help businesses save time, streamline operations, and build stronger customer relationships. Thank you for your partnership and for trusting Thryv to help manage and grow your business. We look forward to supporting your continued success. Much more to come! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Top-Rated Alternatives [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Vendasta AI Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vendasta AI Platform") Vendasta AI Platform 4.5/5(540) ](https://www.g2.com/products/vendasta-ai-platform/reviews) [ ![Yext](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yext") Yext 4.4/5(1,124) ](https://www.g2.com/products/yext/reviews) [ View All Alternatives ](https://www.g2.com/products/thryv/competitors/alternatives) ##### Categories on G2 [CRM](https://www.g2.com/categories/crm)[Social Media Management](https://www.g2.com/categories/social-media-mgmt)[Lead Capture](https://www.g2.com/categories/lead-capture) [CRM](https://www.g2.com/categories/crm)[Social Media Management](https://www.g2.com/categories/social-media-mgmt)[Lead Capture](https://www.g2.com/categories/lead-capture)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[Lead Scoring](https://www.g2.com/categories/lead-scoring)[Landing Page Builders](https://www.g2.com/categories/landing-page-builders)[Email Template Builder](https://www.g2.com/categories/email-template-builder)[Online Reputation Management](https://www.g2.com/categories/online-reputation-management)[Online Appointment Scheduling](https://www.g2.com/categories/online-appointment-scheduling)[Local Listing Management](https://www.g2.com/categories/local-listing-management)[Payment Processing](https://www.g2.com/categories/payment-processing) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which museum management solutions do teams actually adopt and continue using long-term?](https://www.g2.com/discussions/which-museum-management-solutions-do-teams-actually-adopt-and-continue-using-long-term)[SurveyMonkey vs Typeform for a research team that needs proper logic, skip patterns and analytics built in?](https://www.g2.com/discussions/surveymonkey-vs-typeform-for-a-research-team-that-needs-proper-logic-skip-patterns-and-analytics-built-in)[Which unified insurance suites enable modular configuration without extensive custom development for teams looking to modernise?](https://www.g2.com/discussions/which-unified-insurance-suites-enable-modular-configuration-without-extensive-custom-development-for-teams-looking-to-modernise) [Which contact center payments software avoids payment failures and ensures consistent transaction success rates?](https://www.g2.com/discussions/which-contact-center-payments-software-avoids-payment-failures-and-ensures-consistent-transaction-success-rates)[Which eCDN solutions avoid vendor lock-in with flexible deployment and DNS management options?](https://www.g2.com/discussions/which-ecdn-solutions-avoid-vendor-lock-in-with-flexible-deployment-and-dns-management-options)[Pros and Cons Details](https://www.g2.com/products/thryv/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)