--- title: Keap Reviews meta\_title: 'Keap Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 31 reviews by the users' company size, role or industry to find out how Keap works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 31 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Keap Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Keap but has limited features. Are you part of the Keap team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Keap is a small business CRM and automation platform designed to grow your profitable business. With Keap, you'll easily capture, organize, track, and nurture all of your leads to increase sales and revenue. The Keap CRM has everything you need to automate your business: lead capture and management, sales automation, marketing automation, email automation and text marketing. * * * Seller [Thryv](https://www.g2.com/sellers/thryv) Discussions [Keap Community](https://www.g2.com/products/thryv-keap/discuss) Languages Supported English Solution Type All-in-One Overview by Jill Shaw Show More ## Pricing Pricing provided by Keap. ### Keap Starting at $249.00 1500 Contacts Per Month [ View More Pricing Information ](https://www.g2.com/products/thryv-keap/pricing) ## Top-Rated Alternatives [ ![ActiveCampaign](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ActiveCampaign") ActiveCampaign 4.4/5(14,779) ](https://www.g2.com/products/activecampaign/reviews) [ ![Zoho CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho CRM") Zoho CRM 4.1/5(2,948) ](https://www.g2.com/products/zoho-crm/reviews) [ ![LocaliQ](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LocaliQ") LocaliQ 4.5/5(1,087) ](https://www.g2.com/products/localiq/reviews) [ View All Alternatives ](https://www.g2.com/products/thryv-keap/competitors/alternatives) ## User Insights Average based on 31 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Keap Integrations (7) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AppointmentCore ](https://www.g2.com/products/appointmentcore/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Astra WordPress Theme ](https://www.g2.com/products/astra-wordpress-theme/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Calendly ](https://www.g2.com/products/calendly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress.com ](https://www.g2.com/products/wordpress-com/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More ![Cesar M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cesar M.") CM Cesar M. Logistics Compliance & Document Manager Package/Freight Delivery Mid-Market (51-1000 emp.) 7/9/2026 "Solid CRM for Logistics Compliance, Held Back by Poor German Regulatory Tools & ERP Connectivity" 3/5 What do you like best about Keap? Keap’s contact segmentation and auto-generated retention logs simplify DSGVO compliance greatly. I split drivers, private senders and trade clients into distinct tagged groups to separate personal freight data. Its native reporting dashboards output client engagement data ready to plug straight into our firm’s supply chain CSRD reports, ending the chaos of scattered spreadsheets and disjointed email records. Review collected by and hosted on G2.com. What do you dislike about Keap? There are no pre-built DSGVO audit templates or freight-specific CSRD forms optimized for German logistics rules. The German translation uses inconsistent data protection wording across menus. Large batch exports of carrier and sender contacts run extremely slowly, and there is no native ERP integration, forcing tedious manual file exports for long-term compliant shipment archives. Review collected by and hosted on G2.com. What problems is Keap solving and how is that benefiting you? We previously managed partner data across disjointed mailboxes and Excel sheets, creating fragmented records and GDPR risks. Keap unifies all logistics contact information in one CRM, standardizes data protection audit trails, and cuts down manual data sorting when preparing quarterly supply chain CSRD submissions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 8/5/2026 "Strong integrations, but partner pricing is too costly for small agencies & our clients" 2/5 What do you like best about Keap? Keap is great if you have a large budget and have already invested time and resources to using it. When set up correctly, forms on websites stay connected without interruptions and connecting with different softwares through API was easier than some of their counterparts - which was important to me as someone who works with small businesses because it isn't practical to keep adding Zapier subscriptions for endless integrations - it becomes too costly for small businesses. Review collected by and hosted on G2.com. What do you dislike about Keap? For an agency like mine, the cost of becoming a partner just wasn’t sustainable. Partners essentially provide them with a steady stream of revenue, and the only real perk in return was support—but even that was inconsistent, and it was hit or miss whether the help was actually useful. Then for my customers (end-user) costs kept increasing dramatically with no improvements to the experience which made it harder and harder to sell. On top of that, the system is so complex the average small business owner doesn't have time to learn it and with email deliverability so strict for legit small businesses customers were frustrated -their frustration was directed at me, which I was no longer willing to take. Review collected by and hosted on G2.com. What problems is Keap solving and how is that benefiting you? I switched a couple of years ago to another system that was less expensive, easier building of automation. It's not perfect either, but it is far less difficult to work with therefore making it a smarter solution for my small agency. Clients prefer this new software because it's just easier to use. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RG Richard G. Director of Customer Success Small-Business (50 or fewer emp.) 4/29/2026 "Streamlined Sales Automation with Ease of Use" 3.5/5 What do you like best about Keap? I really like the automation builder in Keap. It allows me to set up automations that help manage our sales pipeline efficiently. I also enjoy being able to build out widgets and dashboards on the home screen, which give me a quick view of my day and the current pipeline's status and opportunities. Additionally, I found the setup process to be pretty easy and user-friendly. The team helped us get set up, offered some training sessions, and worked with us to prepare everything for our team. Review collected by and hosted on G2.com. What do you dislike about Keap? Being able to manage company level records instead of individual contact records that apply to all contacts in a company. And a better view of email communication and outreach by sales reps to customers in an area that can be reported on instead of just syncing the emails from our Microsoft 365 environment. It would be really nice to be able to assign more that just one person to an opp in Keap, this way if a CS or Support Rep is an addtional contact owner this can be done at the point they would need to be involved. Review collected by and hosted on G2.com. What problems is Keap solving and how is that benefiting you? Keap helps us manage our sales pipeline by automating lead handling and marketing outreach, creating automated tasks for our sales reps to engage actively with prospects. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![SHEMEKA J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SHEMEKA J.") SJ SHEMEKA J. Consultant Health, Wellness and Fitness Small-Business (50 or fewer emp.) 4/28/2026 "Seamless Business Automation and CRM Efficiency" 4.5/5 What do you like best about Keap? I appreciate how Keap allows me to convert manual tasks into automated processes for my business operations. It's great to know that communications with other businesses or vendors, especially marketing efforts, are taken care of without needing my constant presence. I also like that Keap makes it seamless and easy to follow up with leads and provide them with necessary communication about next steps. The CRM aspect of Keap is valuable as it includes options for bookings, which create an easier process for customers to move from pre-booking through to getting follow-ups effortlessly. This booking feature makes things seamless by automatically adding appointments to calendar invites and including reminders, which is very helpful when handling multiple inquiries. Overall, Keap makes it very easy to get started and has been a positive experience so far. Review collected by and hosted on G2.com. What do you dislike about Keap? Nothing at this time. Review collected by and hosted on G2.com. What problems is Keap solving and how is that benefiting you? I use Keap to automate business operations, manage communications without my presence, and streamline follow-ups with leads. The CRM and booking options make it easier for customers to move through the process seamlessly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![karan k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "karan k.") KK karan k. Technical Support Manager Mid-Market (51-1000 emp.) 4/30/2026 "Powerful Automation with Ease, but Pricey" 4.5/5 What do you like best about Keap? I find the automation of workflow and email marketing tools in Keap very powerful, which is the best setup for my needs. These tools really help me handle higher volumes without increasing manpower. The email tool is useful for bulk communication, allowing me to send updates, maintenance alerts, and onboarding sequences to multiple clients at once. This ensures consistent messaging and reduces repetitive work, saving me a lot of time and reducing human error. It lets me focus more on complex or hybrid issues instead of getting bogged down in routine tasks. Review collected by and hosted on G2.com. What do you dislike about Keap? Pricing is on the higher side and advanced concern can be a bit limited. Review collected by and hosted on G2.com. What problems is Keap solving and how is that benefiting you? Keap reduces manual work through automation, ensuring consistent communication with leads and customers. It handles higher volumes without extra manpower, provides bulk communication tools for updates and alerts, and saves time by reducing errors, allowing focus on complex tasks. Review collected by and hosted on G2.com. Show More 5/4/2026 Validated ReviewerIncentivizedSource: G2 invite ![Chud Suzana B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chud Suzana B.") CB Chud Suzana B. Freelance (Data Entry) Small-Business (50 or fewer emp.) 4/17/2026 "Game Changer for Small Business Automation with Pricing Challenges" 3.5/5 What do you like best about Keap? I love using Keap as our all-in-one CRM, marketing automation, and simple invoicing tool for our small service-based business. The drag-and-drop Automation Builder is hands-down my favorite feature. It lets us create complex workflows visually and intuitively without any coding. The 'When/Then' modules make it easy to automate tasks like sending personalized email sequences and scheduling follow-up calls, which has been a game-changer for consistent lead nurturing without manual work. I also appreciate how Keap integrates natively with Zapier, making it easier to connect with other tools like Typeform, Calendly, and Google Sheets. Review collected by and hosted on G2.com. What do you dislike about Keap? Pricing and scaling costs — It starts feeling expensive quickly as your contact list grows (we're already seeing higher tiers creep in). The per-contact scaling plus mandatory onboarding/implementation fees for new setups add up fast for a small team. Many competitors offer more generous limits at lower entry points. The initial setup was moderately challenging — not the easiest onboarding we've experienced, but manageable with some dedication. We’re a small team (3 people), none of us are technical experts, so there was definitely a learning curve. Review collected by and hosted on G2.com. What problems is Keap solving and how is that benefiting you? Keap automates email sequences, ensuring leads and customers receive timely follow-ups without manual effort, reducing missed opportunities. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Chris W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris W.") CW Chris W. Sales Manager Small-Business (50 or fewer emp.) 4/28/2026 "Easy to Use with Great Automations" 5/5 What do you like best about Keap? I find the system easy to use and the automations are great. Review collected by and hosted on G2.com. What do you dislike about Keap? The automation builder does crash sometimes whilst using it. Which is time consuming. I have questioned this but not heard anything back on it. Integrations are fine but could be better. Considering the system crashes while using the automation builder the price could be better. Review collected by and hosted on G2.com. What problems is Keap solving and how is that benefiting you? Kepa is great in helping us reach Leads fats and making a quicker impact in order to convert into sales. The support team can be helpful with most issues that arise in building automations which is extremely helpful. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KP Karthick P. GTM Manager Mid-Market (51-1000 emp.) 5/28/2026 "Keap CRM: All-in-One Automation for Small Businesses" 4/5 What do you like best about Keap? The keap crm formerly name as infusion soft this will be combined with multiple operations like CRM, automations, marketing + Payments all in one system to automate everything in one tool which really helps small business to manage process effectively Review collected by and hosted on G2.com. What do you dislike about Keap? Steep Learning curve for the the new user specifically in automation side The campaign builder feels very complicated for the new user to filter out the contact or leads based on Tag based filter process Limited customization in limited areas and reporting and dashboard feels like basic Review collected by and hosted on G2.com. What problems is Keap solving and how is that benefiting you? Keap CRM mainly solves the problem of Lead Management, follow ups and sales automation problems which really save time, improve customer conversation and complete organized process Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite AP Aditya P. Data Analyst Mid-Market (51-1000 emp.) 5/21/2026 "Efficient Client Management with Minor Learning Curve" 5/5 What do you like best about Keap? I use Keap to manage clients and really appreciate how it helps me save time by automating repetitive tasks. I like how easy it makes automation and client management without feeling complicated. Also, I love using it alongside other tools like email marketing, payment, and scheduling to keep everything connected. Review collected by and hosted on G2.com. What do you dislike about Keap? It can feel overwhelming at first and some features take time to fully learn. I would love to see some more beginner friendly tutorials and simpler onboarding so a new user can learn it faster. Review collected by and hosted on G2.com. What problems is Keap solving and how is that benefiting you? I use Keap to manage clients, automate follow-ups, and organize my pipeline, saving time by automating repetitive tasks and keeping all client details in one place. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Enterprise (\> 1000 emp.) 2/28/2026 "Keap Streamlines CRM, Email Marketing, and Automation in One Powerful Platform" 4/5 What do you like best about Keap? What I like most about Keap is that it brings CRM, email marketing, and automation together in a single platform. From an account management perspective, it’s easy to stay on top of contacts, quickly see where each client sits in the pipeline, and automate follow-ups so nothing slips through the cracks. The automation builder is particularly useful. Once campaigns are set up, it saves a ton of time and helps keep communication consistent with both prospects and clients. I also like how customizable the platform is, since it lets us tailor workflows to different client journeys while still keeping everything organized in one place. Review collected by and hosted on G2.com. What do you dislike about Keap? One thing I dislike about Keap is that it can feel overwhelming at first, especially when you’re trying to set up more advanced automations. There’s definitely a learning curve, and it takes time to really understand how all the features connect and work together. I’ve also noticed that some customizations require more manual setup than I expected, and the reporting can feel limited depending on how detailed you want to be. It’s a powerful tool once everything is configured properly, but getting through the initial setup and then fine-tuning it can be pretty time-consuming. Review collected by and hosted on G2.com. What problems is Keap solving and how is that benefiting you? Keap helps solve the problem of disorganized client communication and inconsistent follow-up. Before I started using it, leads could easily slip through the cracks, and tasks were more likely to get missed when I was managing multiple accounts at once. With Keap, everything is in one place, contact records, email history, notes, tasks, and pipeline stages, so I can always see clearly where each prospect or client stands. Its automation tools also reduce the need for manual follow-ups by automatically triggering emails, reminders, and tasks. For me, this means I save time, stay more consistent in how I respond, and ultimately move deals forward more efficiently while providing a better overall client experience. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by Keap. ### Keap Starting at $249.00 1500 Contacts Per Month [ View More Pricing Information ](https://www.g2.com/products/thryv-keap/pricing) Keap Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_74390118cdf58a60fb81adaaefdb6287/hubspot-marketing-hub.png "Product Avatar Image") HubSpot Marketing Hub 4.4/5(14,912) [ Compare Now ](https://www.g2.com/compare/hubspot-marketing-hub-vs-thryv-keap) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a2b5c8c4fbfb28dabc7a8fa25eec7a6f/magento-open-source.gif "Product Avatar Image") Magento OS 4/5(268) [ Compare Now ](https://www.g2.com/compare/thryv-keap-vs-magento-open-source) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_66ffd4f613df56e55725c99cfdab848f/salesforce-b2c-commerce.jpg "Product Avatar Image") Salesforce B2C Commerce 4.3/5(593) [ Compare Now ](https://www.g2.com/compare/thryv-keap-vs-salesforce-b2c-commerce) ##### ##### Keap Features Marketing Automation Email Marketing [ View More Features ](https://www.g2.com/products/thryv-keap/features) ##### Categories on G2 [CRM](https://www.g2.com/categories/crm)[Sales Analytics](https://www.g2.com/categories/sales-analytics)[Email Tracking](https://www.g2.com/categories/email-tracking) [CRM](https://www.g2.com/categories/crm)[Sales Analytics](https://www.g2.com/categories/sales-analytics)[Email Tracking](https://www.g2.com/categories/email-tracking)[Lead Capture](https://www.g2.com/categories/lead-capture)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[Lead Scoring](https://www.g2.com/categories/lead-scoring)[Landing Page Builders](https://www.g2.com/categories/landing-page-builders)[Email Template Builder](https://www.g2.com/categories/email-template-builder)[Invoice Management](https://www.g2.com/categories/invoice-management)[Insurance CRM](https://www.g2.com/categories/insurance-crm)[Quote-to-Cash](https://www.g2.com/categories/quote-to-cash) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which financial fraud prevention tools have intuitive dashboards for investigating linked accounts and device patterns?](https://www.g2.com/discussions/which-financial-fraud-prevention-tools-have-intuitive-dashboards-for-investigating-linked-accounts-and-device-patterns)[Which neural machine translation services are the best for a tech company doing product documentation that needs accurate technical language rather than generic consumer translation?](https://www.g2.com/discussions/which-neural-machine-translation-services-are-the-best-for-a-tech-company-doing-product-documentation-that-needs-accurate-technical-language-rather-than-generic-consumer-translation)[Which influencer marketing tools are genuinely easy to onboard for a non-technical marketing team that does not have a dedicated ops person?](https://www.g2.com/discussions/which-influencer-marketing-tools-are-genuinely-easy-to-onboard-for-a-non-technical-marketing-team-that-does-not-have-a-dedicated-ops-person) [best digital signage software](https://www.g2.com/discussions/best-digital-signage-software-what-would-you-recommend)[Which JDK distributions have the strongest vendor support record for large enterprise Java environments in regulated industries?](https://www.g2.com/discussions/which-jdk-distributions-have-the-strongest-vendor-support-record-for-large-enterprise-java-environments-in-regulated-industries)[Pros and Cons Details](https://www.g2.com/products/thryv-keap/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)