# Thryv Reviews **Vendor:** Thryv **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,995 ## About Thryv Thryv is an AI-powered marketing and sales platform built specifically for small businesses, helping you market smarter, sell more, and grow faster—all from one centralized solution. Designed to replace disconnected tools, Thryv combines essential business software into one easy-to-use platform. Now including Keap, Thryv delivers powerful CRM software, marketing automation, and sales management tools that help small businesses capture more leads, automate follow-ups, and increase repeat business. With built-in tools for lead management, email and SMS marketing, pipeline tracking, and customer relationship management, Thryv + Keap help teams stay organized and close more deals. From getting found online with digital marketing tools to managing customer relationships and automating sales workflows, Thryv + Keap simplify every stage of the customer journey. The result is a scalable, all-in-one CRM and marketing platform that helps small businesses save time, increase efficiency, and focus on what matters most—running and growing their business. ## Thryv Pros & Cons **What users like:** - Users appreciate the **ease of use** in managing appointments and client communications with Thryv. (109 reviews) - Users appreciate the **automation capabilities** of Keap, enabling efficient workflows and helping them stay organized. (95 reviews) - Users praise Thryv for its **great customer support** , appreciating the helpful features and comprehensive assistance offered. (76 reviews) - Users value the **automation features** of Keap, significantly enhancing their marketing and client management efficiency. (74 reviews) - Users appreciate the **helpful support** provided by Thryv, making it easy to navigate and resolve issues. (62 reviews) - Integrations (44 reviews) - Automation Focus (42 reviews) - Automation Efficiency (40 reviews) - Email Marketing (38 reviews) - Feature Richness (36 reviews) **What users dislike:** - Users feel the **missing features** in Thryv hinder comprehensive functionality, often necessitating external tools for essential tasks. (60 reviews) - Users face a significant **learning curve** with Thryv, making it difficult to fully utilize its capabilities. (53 reviews) - Users feel the **pricing model and limited functionality** of Thryv hinder their experience and value perception. (47 reviews) - Users find **limited features** in Thryv, wishing for improved inventory, forms, and calendar customization capabilities. (46 reviews) - Users find the **pricing model expensive** , particularly due to per-user licensing and limitations on contact lists. (34 reviews) - Email Issues (29 reviews) - Complexity (28 reviews) - Limited Customization (27 reviews) - Users experience **glitches in the software** , including issues with address entries and mobile functionality, affecting usability. (24 reviews) - Poor Customer Support (23 reviews) ## Thryv Reviews ### 1. You need a serious revamp to your customer service team. **Rating:** 2.5/5.0 stars **Reviewed by:** Pat C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Thryv?** Easy to setup and use. Easy to customize. **What do you dislike about Thryv?** Your customer service is the worst I've ever dealt with. They can't fix a problem to save their butts, and constantly asking for the same data (Screenshots) over and over to identify the problem, but never fix it. Your accounting software is full of bugs, but your customer service team is NOT the right group of people to fix it. Your developers are... And they don't bother trying to fix the issues. Let's not mention how your software is now blocking my ability to send out announcements because of a bounce rate? So because my clients have bad email addresses, I can't send messages to the clients that HAVE good email addresses? We are seriously considering dumping your software for lack of support. **What problems is Thryv solving and how is that benefiting you?** Good question... Wish I had an answer that would please you, but I don't. I like the customizable CRM, but thats the extent of whats good with your software. After two years of using it, I'm thinking your CRM is fine, but considering moving to Quickbooks. **Official Response from Steffie Bell:** > Thank you for taking the time to share your feedback. I’m glad to hear you found Thryv easy to set up, use, and customize, but I’m very sorry to hear about the frustration you’ve experienced with support and ongoing issues. Your feedback is valuable because experiences like this help highlight where improvements are needed across both support processes and product functionality. I’d really appreciate the opportunity to look into this further and help review your account with the appropriate teams. If you’re open to it, please reach out to me directly at steffie.bell@thryv.com so I can locate your account and personally help escalate your concerns for further review. Thank you again for being candid in your review and for your partnership. ### 2. The Thryv/Keap Incodent **Rating:** 4.0/5.0 stars **Reviewed by:** John B. | Lead programmer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Thryv?** Thryv has recently acquired Keap. While Keap has been a force in the small to medium business space, the merger has created some uncertainty. Keap is still continuing on and remains it's functionally the same 'self' but as a developer, I'm seeing many ask what it's future holds. But this merger creates greater stability for Keap and Thryv is working hard to make the pair a better service. **What do you dislike about Thryv?** It seems that the appreciation and attention to developer community has been a bit dialed down. Developers, especially those that focus on integrations, only can make thryv/keap more useful and accessible to their customers and investing in the developer community can only help drive more sales. **What problems is Thryv solving and how is that benefiting you?** I primarily focus on use of the api/rest as I'm a certified developer. There needs to be exposure to the api for keap appointments and deals like there has been in the past for infusionsoft (keap max classic) opportunities and scheduled tasks. **Official Response from Ava Wiebe:** > Hi John, Thank you for taking the time to leave a review. We're glad to hear that you find Keap's integration features seamless and beneficial. I will share your feedback on affiliate details with my team so we can work to create better experiences for our customers. ### 3. Powerful marketing automation but expensive **Rating:** 3.0/5.0 stars **Reviewed by:** Sebastian P. | IT Consultant, Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2020 **What do you like best about Thryv?** The UI has improved significantly. I also like all the new tools they introduced, but the price is way too high compared other alternatives **What do you dislike about Thryv?** Provide better pricing. The pricing model of paying per user license and contacts list limits **Recommendations to others considering Thryv:** Be mindful it's a lot to set up because it offers so much more than other CRMs. Pro tip: The Marketing Settings recommends to add DKIM to the records of the domain you'll be using to send marketing emails, but please contact your hosting company to help you set up an SPF record and possibly DMARC records, this will improve your email deliverability significantly! **What problems is Thryv solving and how is that benefiting you?** The interface update for the My Day page looks good but has many issues that are affecting the sales people's performance. We're working with our account manager and tech support to get them to fix it. **Official Response from Steffie Bell:** > Thanks so much for taking the time to update your review, Sebastian. I’m glad to hear you’ve noticed the improvements to the interface and all of the new tools we’ve rolled out. We know pricing is an important part of the decision making process and we always want to make sure you feel the value matches your investment. We’re continuing to evaluate our pricing structure and your feedback helps guide those conversations. On the setup side, you’re right that Thryv does a lot more than a traditional CRM, so it can feel like a big lift at first. I love that you shared helpful tips about DKIM, SPF, and DMARC because those really do make a difference with deliverability. Great callout! Thanks for working with your account manager and our support team to sort through those issues with My Day. We’re here to help until everything feels smooth for your sales team. If there’s anything you want me to look at personally or if you’d like help optimizing features for your workflow, I’m here for you. Thanks again for sticking with us and for helping us get better. ### 4. Great Support from Team **Rating:** 4.5/5.0 stars **Reviewed by:** scott m. | operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Thryv?** Ease of access to the program, support team & business advisor have been top notch. **What do you dislike about Thryv?** A more robust way to send out email blasts that are not as limited by size or content creation **What problems is Thryv solving and how is that benefiting you?** Thryv handles all of our listings online leaving more time for us to run the business **Official Response from Gabe Vasquez:** > Hi Scott, thank you for your review and for choosing Thryv. We understand Thryv has a robust platform, but were are excited to hear how Thryv is helping you get back your time! - Gabe ### 5. Automates Our Marketing, Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany O. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Thryv?** I like the routine meetings that ensure everything is working properly. These meetings help me to make sure that all social media posts are going out properly and that emails are getting the correct responses. I also found the initial setup of Thryv to be really easy. **What do you dislike about Thryv?** The domain email could be improved. It's not recognized as a secure site and it's always hard to get into. **What problems is Thryv solving and how is that benefiting you?** I find Thryv solves email automation and social media management for us, ensuring emails are responded to automatically and posts are properly managed. **Official Response from Steffie Bell:** > Thank you so much for your feedback and for sharing your experience with Thryv, Brittany! We’re thrilled to hear the onboarding process felt easy and that the routine meetings have helped keep your marketing running smoothly. Staying connected with our clients and making sure your social posts and email responses are performing properly is something we truly value. We also appreciate you calling out the challenges you’ve experienced with the domain email security and login process. Feedback like this is incredibly helpful, and I’ve shared it with our team as we continue working to improve the overall experience. Thanks again for trusting Thryv to support your business growth! ### 6. This software is amazing **Rating:** 4.5/5.0 stars **Reviewed by:** sierra s. | H, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2021 **What do you like best about Thryv?** I love the new features this software is essential for my business **What do you dislike about Thryv?** Figuring out how to work faster / load properly **Recommendations to others considering Thryv:** I always recommend this software because of the amount of features they have and the level of support they give. I have yet to find another software that has the amount of support that Thryv does. **What problems is Thryv solving and how is that benefiting you?** My personal life with my family and friends was taking a huge toll scheduling everything myself. I struggled for years to find a software that had the features that I wanted so when I found this it has made my life 100% easier **Official Response from Gabe Vasquez:** > Hi Sierra, this is one of the highest compliments we could receive. Not only is our goal to provide your business with the tools to succeed but also to give you time back in your day to spend with the people that are important to you. If you ever need assistance, please let us know! - Gabe ### 7. Thrive Makes Managing My Website Stress-Free **Rating:** 5.0/5.0 stars **Reviewed by:** Maria L. | Doctor of Chiropractic, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Thryv?** My representative makes everything very easy so I never have to stress about my website. **What do you dislike about Thryv?** Having to pay for it I suppose? Thrive is great. I do not dislike anything about the general service. **What problems is Thryv solving and how is that benefiting you?** Thrive has helped my business become noticed online. **Official Response from Steffie Bell:** > Thank you so much for the kind words and for sharing your experience with Thryv! We’re thrilled to hear your representative has made managing your website simple and stress free. That peace of mind is exactly the experience we want for our clients. We also appreciate the honest feedback about pricing, and we’re grateful you feel the value and service make it worthwhile. Thanks again for being part of the Thryv community! ### 8. Waste of Time **Rating:** 0.5/5.0 stars **Reviewed by:** Daniel Q. | Oral and Maxillofacial Surgeon, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Thryv?** For a technology feature company, they are not very helpful **What do you dislike about Thryv?** As a long time customer dating back to YP, Thryv customer service has steadily gone downhill **What problems is Thryv solving and how is that benefiting you?** They are supposed to be leaders in advertising, but my experience with them has not been very beneficial **Official Response from Steffie Bell:** > Hi there, I really appreciate you sharing this, especially as a long-time customer. I took a look at your account and don’t see any active tickets or open issues, so I’d love to connect directly to better understand what’s been going on and help. Please feel free to reach out to me at steffie.bell@thryv.com and I’ll take a closer look and help get things moving in the right direction. ### 9. great program **Rating:** 5.0/5.0 stars **Reviewed by:** Amber J. | Outsourcing Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Thryv?** What I like best about Keap is how it brings everything together in one place—CRM, email marketing, automation, and payments. The automation workflows are incredibly powerful yet easy to set up, which saves me hours each week. I especially appreciate how simple it is to track leads, follow up automatically, and move contacts through different pipelines without anything slipping through the cracks. The integration between contact records and email sequences is seamless, so I can personalize communication at scale while still making each client feel valued. For a small business owner, the all-in-one approach means I don’t need to juggle five different tools it’s all right there in Keap. **What do you dislike about Thryv?** Keap is powerful, but the learning curve can feel steep at first—especially if you’re new to automation or CRMs. Some of the features are tucked away and take time to fully understand, so it can feel overwhelming until you get used to the system. The price point is also higher than some competitors, which may be tough for very small businesses or solopreneurs. That said, once you’re past the initial setup and training, it becomes much easier to use and the value starts to outweigh the challenges. **What problems is Thryv solving and how is that benefiting you?** Keap has helped me solve the problem of managing leads and follow-ups without letting opportunities slip through the cracks. Before, I was juggling separate tools for CRM, email marketing, and payments, and it was easy to lose track. Now, everything is automated—new leads are captured, tagged, and placed into the right nurture sequence instantly. This saves me hours each week, reduces manual errors, and ensures every client feels seen and followed up with. The ability to track pipelines, automate reminders, and accept payments in the same platform has made my business far more organized and scalable. **Official Response from Alex At Keap:** > Thank you so much for sharing this thoughtful feedback! We love hearing how Keap is helping you streamline your business and save valuable time each week. It’s great to know that the automation workflows and seamless CRM-to-email integration are making it easier to nurture leads and build stronger client relationships. We also appreciate your honesty about the learning curve and pricing. We know that diving into automation can feel like a lot at first, but we’re glad you’ve found the long-term value once everything is set up. Our team is always working to make onboarding smoother, and your feedback helps us keep improving. We’re so glad Keap is helping you stay organized, automate key tasks, and scale your business with less stress. Thanks again for being part of the Keap community! ### 10. Effortless Automation and Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak M. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Thryv?** I like Thryv for its deliverability, automation, and user interface. It makes navigation easy, ensures better inbox placement, and reduces the need for manual input. These features are really helpful in automating my sales campaigns and reaching out to T1 clients effectively. **What do you dislike about Thryv?** No issue as of now **What problems is Thryv solving and how is that benefiting you?** I use Thryv for sales campaigns automation, improving outreach to T1 clients. I like its deliverability, automation, and UI. It provides easy navigation, inbox placement, and reduces manual input. **Official Response from Steffie Bell:** > Thank you so much for sharing this, I really appreciate you calling out automation, deliverability, and ease of use. That’s exactly what we aim to deliver, making it simpler to stay consistent with outreach while saving you time. It’s great to hear Thryv is helping you streamline your sales campaigns and connect with your T1 clients more effectively. If you ever want to take things a step further or explore additional ways to optimize your setup, we're always here to help 😊 ### 11. Keap is an AWESOME contact management app. **Rating:** 5.0/5.0 stars **Reviewed by:** Anshu Y. | Sr. Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Thryv?** We have been using Keap for quite a long time, and it has delivered good results in generating and managing leads. It has also helped us keep track of our leads, many of whom eventually become clients. Additionally, Keap provides regular reminders to connect with our contacts. **What do you dislike about Thryv?** Keap is a great app for managing contracts and appointments. However, there is room for improvement in its user experience, UI design, and security features. **What problems is Thryv solving and how is that benefiting you?** Keap has been instrumental in our success by offering excellent support in customer service, onboarding new customers, sending regular reminders, and managing appointment schedules. With Keap, we are able to handle everything in one place, which saves us both time and effort. This has truly helped us maintain continuity and foster cooperation with our leads, customers, and clients. **Official Response from Steffie Bell:** > Thanks for sharing your experience, Anshu! We’re glad to hear you’ve had success using Keap. Thryv and Keap work seamlessly together to help businesses manage contacts, leads, and appointments all in one place, with the added support of our dedicated client success team. We appreciate your feedback and are excited to keep helping your business grow! — Your Thryv Team ### 12. With analytic functions added, Thryv would be perfect for small businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Rae C. | Copywriter and Communications Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Thryv?** Since acquiring Keap, Thryv has made some helpful upgrades to small functionalities within the email marketing and automations. Things are a bit more user-friendly and emails are more customizable. We've also found that more of our tech-stack integrates well with Keap now. **What do you dislike about Thryv?** This CRM needs to make it easier to acquire useful analytics to improve marketing and webpages. They began building some tools for a while, then abruptly removed them. Until there is support for easily running analytics reports from Thryv, I can't rate them higher. **What problems is Thryv solving and how is that benefiting you?** Keap helps us manage multiple membership and marketing lists, **Official Response from Steffie Bell:** > Thank you for the thoughtful feedback. I’m really glad to hear the recent updates to email marketing and automations have made things more user friendly and customizable for you. I completely understand the need for stronger, easier to access analytics. That kind of insight matters when you’re trying to grow. I appreciate you calling it out, and I’m always here if you’d like help exploring reporting options or sharing specific feedback I can pass along. ### 13. My Experience with Thryv **Rating:** 4.5/5.0 stars **Reviewed by:** Sam K. | Digtal Marketing Executive , Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2023 **What do you like best about Thryv?** I like that after moving under Thryv, everything feels a bit smoother. The CRM, emails, and automations still work the way I’m used to, but the platform feels more stable now. I also noticed the scheduling and invoicing tools blend in nicely, so it’s still simple to use like before, just a little more polished. **What do you dislike about Thryv?** One thing I noticed is that the pricing can feel a bit high, especially when you start needing extra features. That’s the only area I feel could be better. **What problems is Thryv solving and how is that benefiting you?** I can do email marketing, lead generation, email templates automated campaigns, and more under one roof. Keap has saved me a lot of time in my work. Because I have automated email marketing through keap. **Official Response from Alex At Keap:** > Hello Sam, Thank you for taking the time to leave us a review. We're glad to hear that Keap has saved you a lot of time in your work by housing multiple necessary features under one roof. We appreciate the feedback regarding cost. Our developers and product teams are always working to add more value into our product. Whether that be updates to older features, or adding entirely new ones. ### 14. If Salesforce is too much **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Thryv?** Guess they changed their name again. While they are still trying to find their selves regarding naming they have a solid understand of CRM and business operation software. Working at an organization that uses SalesForce, i miss the simplicity of Thryv. **What do you dislike about Thryv?** The company rebrands are the biggest area of improvement. The software has been solid for a while now but the organization still struggles with naming and branding. However, these shortcomings should do little to affect the average user. **Recommendations to others considering Thryv:** No matter the size of your organization if you are looking for a quality CRM at a good price with excellent customer service and room to scale as your business grows. Keap is a no-brainer because of its great pricing and an awesome team of customer support. They also give back and are constantly trying to make their platform better. The move from Infusionsoft to Keap is proof of how much the platform is continuously evolving for the better. Keap also integrates with almost everything and has a highly in-depth knowledge base so answers are always close by, **What problems is Thryv solving and how is that benefiting you?** Managing your customer database, segmentation, custom feilds all work great with Keap. Other benefits such as a robust email marketing interface and powerful invoicing tools make business alot easier and more efficient with Keap. You can manage 100s or 1000s of customers using Keap and even automate some of your reoccurring tasks. Keap is also made to scale. With a price that fits most small businesses and the power to grow with your business Keap has solve many of the core functions of the business. **Official Response from Ava Wiebe:** > Hi, Thank you so much for taking the time to leave a review! It's good to hear that you have found Keap easy to use and effective for your business. We pride ourselves in our customer support and I'm glad that it has been beneficial. ### 15. Does it's purpose until it doesn't **Rating:** 3.0/5.0 stars **Reviewed by:** Keri C. | Program Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Thryv?** After 13 years of using it, I'm very familiar with it...until they change things. **What do you dislike about Thryv?** They keep making updates that don't help our company at all, and there are bugs all the time. When contacting their support team, you have to teach them how to do what it is you're trying to do that is broken and they ALWAYS have to escalate it to a higher support member and get back to you. They usually get back with "we found no bug can you explain it again?" **What problems is Thryv solving and how is that benefiting you?** After being connected to infusion for 20+ years, it takes a lot to move your CRM, which we always thought was a negative, but we've been contemplating staying being a higher negative. **Official Response from Alex At Keap:** > Thank you for being with Keap for 13 years! We truly value you as a customer. I’m sorry that recent changes have disrupted your workflow and that your support experience hasn’t met the mark. We want to make this right. If you’re open to it, please reach out so we can dig in with you. We’d appreciate the chance to look into this further and work toward a solution that supports how your team operates. ### 16. All-in-One Solution for Business Management **Rating:** 4.5/5.0 stars **Reviewed by:** Nadia Solimar P. **Reviewed Date:** February 07, 2026 **What do you like best about Thryv?** I use Thryv to manage my business in one place, handling customers, appointments, payments, and marketing easily. It saves me time in scheduling and payments, keeping everything organized in one place. I like how it makes everything easier and simpler. **What do you dislike about Thryv?** Some features are a bit complex at first but after I get used to it, it becomes simple. **What problems is Thryv solving and how is that benefiting you?** I use Thryv to manage my business in one place, saving time on scheduling and payments and keeping everything organized. **Official Response from Steffie Bell:** > Thank you so much for taking the time to share this! We’re so glad to hear we here at Thryv are helping you manage your customers, appointments, payments, and marketing all in one place. Saving you time and keeping everything organized is exactly what we aim for. We also appreciate your honest feedback about the learning curve. Some features can feel challenging at first, and that’s why we’re always working to make onboarding and support as smooth as possible. Once everything clicks, we love seeing our clients really take off. If there’s ever anything you’d like to review or optimize further, I’m always happy to help. ### 17. A Game-Changer for Effortless Organization and Time Savings **Rating:** 4.5/5.0 stars **Reviewed by:** gulshan d. | Salesforce developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Thryv?** This tool saves me hours every week. With invoices, appointments, and client messages all organized in one place, it truly feels like a game-changer. For the first time, I feel as though I have a real assistant helping me manage everything. **What do you dislike about Thryv?** The learning curve was steep at first. Some features feel buried, and the price stings for a small team. Occasional glitches with calendar sync can be frustrating. **What problems is Thryv solving and how is that benefiting you?** It finally killed my app-hopping nightmare. Quotes, bookings, and payments live together now. I’m not wasting mental energy tracking details—so I can actually focus on the work itself. **Official Response from Steffie Bell:** > Thank you for sharing your experience! We love hearing that Thryv feels like a true assistant and is saving you valuable time each week, that’s exactly the impact we aim to make. We also appreciate your honest feedback on the learning curve, pricing, and calendar sync. We’re always working to improve the experience and are here anytime you need support. ### 18. RUN from this company! Conroy, Zachary is a SCAM ARTIST! **Rating:** 0.0/5.0 stars **Reviewed by:** Craig B. | Broker/Owner, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Thryv?** Nothing. An absolute scam! RUN from this company. Conroy, Zachary signed me up for 3 months. They could not even correct the office number online. This was a total waste of money! **What do you dislike about Thryv?** Their zoom updates - another total joke! **What problems is Thryv solving and how is that benefiting you?** I hired them to correct online inaccuracies and they did not do anything, rather they told ME to contact the admin to help me correct my office number. I was paying them to do this... **Official Response from Steffie Bell:** > Hi there, Craig. I’m so sorry to hear about your experience. That’s absolutely not the level of service we aim to deliver at Thryv. I’d really like to take a closer look and make this right for you. Could you please reach out to me directly at steffie.bell@thryv.com with your business name so I can review the details of your account and help resolve this? Our goal is always transparency, accuracy, and great results. I’ll make sure your feedback gets to the right people so we can address this quickly. Thank you for bringing it to our attention. — Steffie, Thryv Client Experience Team ### 19. Keap helps me keep in touch with cutomeres and grow my business **Rating:** 3.5/5.0 stars **Reviewed by:** Dave C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Thryv?** They've improved the SMS feature to now allow it to integrate into automations. **What do you dislike about Thryv?** The SMS is still not as good as HighLevel. **Recommendations to others considering Thryv:** I highly recommend it. It is the app that I use most day to day for task management and email automation **What problems is Thryv solving and how is that benefiting you?** It helps me acquire new customers and stay in touch with past customers. **Official Response from Alex At Keap:** > Hello Dave, We're glad to hear that Keap has made a difference in your business! Thank you for taking the time to leave a review. ### 20. it doesnt work **Rating:** 0.5/5.0 stars **Reviewed by:** Armstrong L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2025 **What do you like best about Thryv?** nothing. It's overly expensive and is too slow. the support is quick to connect through. **What do you dislike about Thryv?** Their sending ip address is on the 0SPAM blacklist. So my emails get bounced. 5% bounce rate. Really annoying when your paying $159 usd a month on an anual plan and the main feature of sending email doesn't work even properly. Let alone good. really unhappy with using keap. I've been on support 5 times to fix a couple issues with contacts getting sent the same email mutliple times. I've spent 2 hours on support and no one can fix the issue. since then, ive got spam complaints because i thought the support fixed the issue but people keep recieving the same emails. **What problems is Thryv solving and how is that benefiting you?** their support is quick to connect. and they have payment integration so i can take payments at 1.5% **Official Response from Alex At Keap:** > Hi L, Thank you for sharing your experience! We sincerely apologize for the frustration you've encountered. We understand how critical reliable email delivery is to your business, and we take issues like this seriously. For the deliverability concern you mentioned, including the bounce rate and blacklist issue, please reach out directly to our team at postmaster@keap.com. We also appreciate your feedback about the support interactions and email duplication issue. We recognize that repeated support efforts without resolution are frustrating, and we will have a team member pull those interactions to see how we can help. We're happy to hear that you found our payment integration and support availability helpful. Thank you again for your feedback. ### 21. Best Solution for Marketing Needs!! **Rating:** 5.0/5.0 stars **Reviewed by:** Kunal R. | Senior Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Thryv?** With its new AI integration, we are now able to create different templates and user-specific content for email campaigns from scratch. This saves us lots of time. **What do you dislike about Thryv?** Nothing as of now. Meets all our expectations. **What problems is Thryv solving and how is that benefiting you?** With less headcount, we have been able to achieve the marketing target using Keap. It's automated emailing helped us to approach potential clients with less effort. Also, Its robust analytics provides detailed reports and makes it easy for me to analyze the performance. **Official Response from Paige Clark:** > Hi Kunal! Thank you so much for sharing your experience with Keap. We love being one of the tools you can use to grow your business and eliminate chaos. ### 22. Helpful Personnel and Easy Access with Thryv **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Thryv?** Personnel has been very helpful. Access is easy. **What do you dislike about Thryv?** I haven't had any problems with Thryv. They have always been very helpful **What problems is Thryv solving and how is that benefiting you?** They set us up with a websit. **Official Response from Steffie Bell:** > Thank you for your review! We’re so glad to hear that our team has been helpful and that accessing and using Thryv has been easy for you. Providing a smooth experience and strong support for our clients is always our goal, so your feedback truly means a lot. Thanks again for being part of the Thryv community! Much more to come. ### 23. Helpful office assistant. **Rating:** 5.0/5.0 stars **Reviewed by:** Joanne P. | Office Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2021 **What do you like best about Thryv?** I didn't realize how much I depend on Thryv to keep me organized. **What do you dislike about Thryv?** Right now, I'm very satisfied with Thryv. **Recommendations to others considering Thryv:** Highly recommend because it helps with so many office tasks. **What problems is Thryv solving and how is that benefiting you?** Solving communication issues, which eliminates errors. **Official Response from Alex At Keap:** > Hello Joanne! We appreciate you taking the time to leave us a review. We're glad to hear that there's nothing you dislike about Keap. We have some exciting new features coming out this year that we can't wait to share with everyone. ### 24. Exceptional Customer Support and Onboarding Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya K. | Associate Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Thryv?** They care about their customers. They helped us in the initial setup of our account and the setup of the website. **What do you dislike about Thryv?** The Tool appears a little complicated at times, and users can get turned around at times **What problems is Thryv solving and how is that benefiting you?** One stop shop to manage my sales, scheduling, email marketing and social media posts **Official Response from Steffie Bell:** > Thank you for the great feedback! We’re so glad our team was able to support you through onboarding and website setup. That level of care is important to us. We also appreciate the note about complexity. Thryv is a powerful platform, and we’re always here to help make it easier to navigate and get the most out of it. ### 25. In my opinion **Rating:** 0.0/5.0 stars **Reviewed by:** Michael D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Thryv?** The demo was great lots of potential. I could see future value that just didn't deliver. **What do you dislike about Thryv?** The software made more work for me. It didn't fully integrate to my needs. **What problems is Thryv solving and how is that benefiting you?** I was looking to streamline my social media marketing and online presence across multiple platforms. It didn't perform as I hoped. **Official Response from Steffie Bell:** > Thank you for sharing your feedback with us, Michael. I’m really sorry to hear that your experience didn’t match what you were hoping for after the demo. We always want Thryv to simplify your workflow, not create more work, and it’s clear we may have missed the mark here. I’ve shared your comments with our support team so we can take a closer look at where things fell short. If you’re open to it, I’d love to hop on a quick call and learn more about your experience. Thanks again, we truly appreciate it. ### 26. Thryv really helps you Thrive!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Carrie J. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Thryv?** Thryv from, the beginning has been super helpful! From when I first started to now, I have had so many things that Thryv has helped with. I love that I am able to have an account feature on my website and patients find it easy to use. It's easy scheduling and easy to manage. Everyone I have talked to in cusstomer service has been amazing. They are super helpful and I can use it any time I need to, which is pretty often. **What do you dislike about Thryv?** I wish that it could have an inventory section to help with seeing what's being used per job (patient) and what needs to be restocked. I wish I could create some forms for patients to sign or something I can create to attach what was done with a patient (more detailed and easier to use other than adding an internal note). Also, I wish that I can request deposits or split the payment immediately for patient, to reduce cancelations and loss of profit. **What problems is Thryv solving and how is that benefiting you?** All of it, minus some complications with the Onliine reputation Management. I have not been able to utilize the google profile feature. But my scheduling and CRM has been extrememely helpful and also using the marketing automation has helped when I needed to send things out **Official Response from Steffie Bell:** > Thank you for your feedback, Carrie! We’re so glad Thryv has been helpful with scheduling, patient accounts, and overall business management, and we appreciate your kind words about our customer service. Regarding your suggestions, while we don’t offer inventory management, integrating ThryvPay or Square can help with deposits and payment options. For patient records, we follow HIPAA compliance standards, and storing detailed medical information in the cloud may require additional considerations. Let us know if you’d like assistance setting up your Google profile or anything else—we’re here to help! ### 27. Best Features reserved for new clients Loyal clients operate on old software **Rating:** 0.5/5.0 stars **Reviewed by:** John S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Thryv?** Thryv Calendar has been useful for my insurance agency setting up and keeping track of appointments. The notes feature has also been useful to keep information on our clients up to date. **What do you dislike about Thryv?** Thryv customer service has been very slow to respond and address our concerns. We have had our social campaign on pause for the last 4 months reaching out to the customer service staff for a solution without any resolve. We also raised several concerns about our messaging and inbox feature with thryv throughout 2024 only to discover in January of 2025 that they released a new version of the software that addressed our concerns but was only immediately available to their newer clients. We have been loyal customers since 2021 paying out bill on time while being allowed to operate with old outdated versions of thryv while newer customers who signed up 12 months ago got immediate access to features that we have been asking the customer service department for. **What problems is Thryv solving and how is that benefiting you?** Thryv is a crm that we use to compile a custoemr database with allowing us to enter notes on each clients accoutns for other users to pick up where the last contact left off. Thryv is also allowing us to book appointments via its calendar function with out clients. **Official Response from Steffie Bell:** > Thank you for your feedback and for being a valued Thryv client since 2021. Your experience is important to us, and we strive to provide the highest level of service. We responded to your request yesterday and will follow up to ensure everything is fully resolved. As part of our commitment to your satisfaction, we’ve issued a credit, which was refunded to your Visa card on file on January 24. Please don’t hesitate to reach out—we’re here to support you every step of the way! ### 28. Impressive but a tad complicated! I used it for 5+ years and have no left for a different CRM. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Thryv?** We have had extensive training and support to set up our automations, and they're a great way to reach our clients and database. **What do you dislike about Thryv?** Even after paying substantially for training, it's complicated. So many features missing like ability to use emoji in message & subject line, and really get your communications reflecting your brand. We are paying a lot for KEAP monthly already, and them paying for extra add ons to external companies (such as gospiffy) to be able customise and brand certain aspects. Makes for an expensive monthly platform. Keap should provide much more in terms of personalisation for branding etc. UPDATED: It was too expensive, too complicated, support was terrible, and after so many years I'm happy to have left. **What problems is Thryv solving and how is that benefiting you?** Automated onboarding process. newsletters. **Official Response from Alex At Keap:** > Thank you for sharing your experience with Keap. We understand that ease of use and customization are essential, and we appreciate your feedback. Our team is always working to improve the platform, and insights like yours help shape future enhancements. We’re sorry to hear that Keap didn’t meet all of your needs. If there’s anything we can do to assist with any lingering concerns, we’d love the opportunity to connect. Feel free to reach out, we’re here to help. Wishing you continued success with your new CRM! ### 29. Easy to learn, understand, and use! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy D. | Permit Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Thryv?** What is most helpful about thryv to me is the convenience of being able to integrate it into my daily workflow. The ease of being able to communicate with potential clients and manage my calendar all in one place allows me to use thryv very frequently. Furhtermore, due to the simple UI it is easy to coach coworkers who are less familiar with the product, making it easy to implement. Not only that, the one time we had an issue their customer service team was more than helpful in resolving that. Overall, due to the sheer number of features, ability to use it for nearly every task I ask of it, and wonderfully simple UI which makes integrating it so easy, I would recommend Thryv to anyone. **What do you dislike about Thryv?** The only downside I have noticed about using Thryv, is that it had an issue where it would switch the addresses around to a different address for each of my clients when I would enter a new one. But after speaking to their IT department they shared with me that the bug has since been fixed. **What problems is Thryv solving and how is that benefiting you?** Thryv is helping our company solve client management, appointment scheduling, and helping to control the workflow. It is allowing us to focus more on other areas like product fulfillment versus having to spend more time organizing our appointments. **Official Response from Steffie Bell:** > Thank you for sharing your experience with us, Jeremy! We're thrilled to hear how it’s streamlined your workflow and made training coworkers easier. We appreciate your patience with the address issue and are glad our IT team resolved it. Your recommendation means a lot—thank you for being part of the Thryv family! ### 30. Best Marketing Automation for events **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy S. | Marketing Consultant, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Thryv?** Keap provides a flexible and dynamic product that helps small businesses capitalize on marketing automation to remove the time-consuming tasks that we all have. Because of the flexible nature - I used 2 seperate applications - one for my events company and one for my digital agency. Since there are many redundant tasks and processes with events - booking speakers, reminders to speakers, attendees etc, I found that Keap helped me stay on track and on task so that I could focus on the really important stuff - like ticket sales. As a past systems integrator with many years of marketing experience, I find Keap has the right balance of technical power and ease of use. It has so many different versions now that there is a version for your business growth. **What do you dislike about Thryv?** System emails do not use the templates that I create and store elsewhere. And the email builder need the option to send a text-only email. **Recommendations to others considering Thryv:** Take advantage of all the free training offered to clients - and if it seems overwhelming, work with a certified partner to get it up and running correctly. This tool is way more powerful than it appears, but once it is up and running, you will have so much more free time. **What problems is Thryv solving and how is that benefiting you?** One of my companies - until recently - ran 14 live events per month. We needed a dynamic system where; • Each attendee could bring up to 10 guests - • We could market every week to previous ticket purchasers. • Track ongoing attendance to upsell repeat attendees to be a speaker • Sell our membership subscription for those that became a speaker • Sell more franchises. • And manage all of the speakers - applications, volunteers for all of these events. I looked for a complete solution, and Keap ensured that we could keep our tech stack as small as possible. **Official Response from Alex At Keap:** > Hello Nancy, Thank you for taking the time to leave us a review. We are happy to hear that Keap has been a flexible and dynamic tool for you. It's wonderful to know that Keap has helped streamline your processes, allowing you to focus on crucial aspects like ticket sales. We appreciate your constructive criticism regarding system emails and the need for a text-only email option in the email builder. We will certainly pass these suggestions to our development team for consideration. Your recommendation to leverage the free training and work with certified partners is spot on. We're glad you see the value in these resources, and we hope they continue to help other users maximize Keap's potential. Thank you once again for your partnership and for sharing your experience with Keap. ### 31. Thryv Software for Business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Thryv?** Thryv software is easy to use, Onboarding with the software was great with good communication from the team with attention to streamline the webpage in a fast paced timeline. They worked to get the job completed. There are also a lot of videos to show you how to do certain functions of the software. **What do you dislike about Thryv?** The downside of using Thryv is the fact that I have clients that need to be invoiced monthly. I have to personally go into each account and make up an invoice every single month, which is very time consuming. My clients for the most part are billed the same amount every month. Thryv does not allow you to do auto billing unless you subscribe to their merchant service account. I have requested a change to this downside of the software, but the issue still has not been resolved. Even though there are videos to show you how to use certain functions of the software, I feel they should provide a drop down to connect via telephone to support personnel to guide you through. **What problems is Thryv solving and how is that benefiting you?** The ability to have all customer information available and saved on the cloud so I don't have to worry about losing my information. **Official Response from Steffie Bell:** > Thank you so much for your thoughtful review! We’re glad to hear onboarding went smoothly and that the platform has been helpful in organizing your customer information. It’s also great to know the video resources have been useful! Regarding your feedback on monthly invoicing, Thryv does offer a recurring invoice feature that may help streamline this process, even without enabling auto-pay. We’d be happy to walk you through how it works to see if it’s a good fit for your needs. Feel free to contact me directly at steffie.bell@thryv.com and I'll make sure you're setup for success with invoicing. Also, we appreciate your suggestion about easier access to live support. We’re always looking for ways to improve, and feedback like yours helps guide those changes. Thanks again for being part of the Thryv community, we’re here to support you every step of the way! ### 32. Wonderful customer success team **Rating:** 5.0/5.0 stars **Reviewed by:** Alex K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Thryv?** Corey on the customer success team was fantastic to work with. The team prioritized what was best for our business, listened, was attentive and flexible at working with us to align on solutions that were best-suited to our current needs. **What do you dislike about Thryv?** Some of the products/services aren't for everyone and there can me a little bit of crowding w/all their features. **What problems is Thryv solving and how is that benefiting you?** Managing our web properties. **Official Response from Steffie Bell:** > Thanks so much for the kind words on G2, Alex! We’re thrilled Corey and our Client Success team made such a big impact by listening and aligning with your needs and I can’t wait to share this with them. We also appreciate your feedback on our features. Our goal is to give businesses flexible tools that fit where they are today and grow with them. It’s great to hear we're also helping you manage your web properties, we’re here to keep supporting you every step of the way! Much more to come! ### 33. Excellent services!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Thryv?** The Thryv team members have been patient, professional and so helpful. I still have work to do on my end to be able to take full advantage of what is available to me, but I can already tell that the Thryv platform is thoughtfully designed and easily implemented. **What do you dislike about Thryv?** I have nothing to complain about, all food experiences so far! **What problems is Thryv solving and how is that benefiting you?** Helping me get my online presence where it needs to be in order to be competitive in my field. **Official Response from Steffie Bell:** > Thank you so much for your kind words! We’re thrilled to hear our team has been patient, professional, and helpful as you get started with us. It’s great knowing Thryv is already making a positive and measurable impact! Much more to come. We appreciate you being part of our Thryv community! — Your Thryv Team ### 34. Keap's support team is amazing **Rating:** 4.0/5.0 stars **Reviewed by:** Marjorie V. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Thryv?** The world of CRMs and marketing automation is evolving rapidly, and Keap is (pardon the alliteration) keeping pace. They’ve done a fantastic job of ensuring our business stays ahead of the curve, providing the tools and support we need to grow and succeed. Keap’s platform helps simplifiy our marketing efforts, allowing us to automate tasks and focus on what matters most: building meaningful customer relationships. **What do you dislike about Thryv?** My favorite and least favorite part of Keap is the same: while they provide excellent support in a rapidly evolving CRM and marketing automation world, the constant changes in email deliverability rules and client behavior mean there’s no such thing as 'set-it-and-forget-it.' **What problems is Thryv solving and how is that benefiting you?** 1. Keeping up with evolving marketing automation ensures our business stays ahead of the curve with up-to-date tools and strategies. 2. Keap helps us simplifying marketing efforts reducing the complexity of managing campaigns. 3. Ease of reporting makes it easy to see what is happening at all areas of our small business. 4. Provides valuable support to navigate the shifting rules and challenges in areas like email deliverability, ensuring your marketing remains effective despite external changes. **Official Response from Alex At Keap:** > Hello Marjorie, Thank you for your thoughtful review! We’re thrilled to hear that Keap has been a strong partner for your business. It’s wonderful to know that our platform is simplifying your marketing efforts, freeing up time to focus on building meaningful customer relationships. We completely understand your perspective on the ongoing changes in email deliverability and client behavior—it’s a challenge for all of us, but we’re committed to adapting alongside you. Thanks again for sharing your experience and for choosing Keap to support your business! ### 35. A great CRM at a reasonable price! **Rating:** 4.0/5.0 stars **Reviewed by:** Joey R. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Thryv?** I like the pipelines, automations (custom and simple), email broadcasts, the email builder, and the way tagging/segment/audience creation works. It's easy to get going. Another nice thing about Keap is they value the end user's opinion. I've been engaged in UI/UX surveys and they've interviewed me about functionality I want on the platform as well. **What do you dislike about Thryv?** I do have some grievances with Keap: 1) The account managers (if you need to get ahold of them) are like trying to catch a ghost. 2) Custom data imports/logic/functions (if you are moving from a proprietary CRM) are almost paid at a steep additional fee. Map out what the import looks like on a trial before you dig in to be sure. 3) The way you can only search contacts and not companies (we work with dealerships and sometimes it's more important to see the dealer + 20-30 contacts under it/hard to get to that view). 4) Pipelines can only be assigned a dollar value or nothing. It would be more helpful for us to visualize the pipeline and opportunity with a contract or sales volume count. 5) Segmentation logic can be funky. Always double check your audiences manually. Sometimes excluding a tag or group doesn't work as intended and can lead to communications reaching the wrong contacts. **What problems is Thryv solving and how is that benefiting you?** Mostly email broadcasting for promotions and reminders, as well as sales pipelines + marketing automation. **Official Response from Alex At Keap:** > Hi Joey, Thank you for your thoughtful review! We appreciate the feedback as always and love that you’ve felt heard in our surveys and interviews. Thank you for sharing your experience and insights, and please know we're here to support you as you continue making the most of Keap! If you have any trouble reaching your account manager, please let us know. We’re here to help and ensure you receive timely support. ### 36. Keap does many things, but none of them well **Rating:** 2.0/5.0 stars **Reviewed by:** Kyros V. | Brand Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Thryv?** Keap has many features that cover a number of our business processes. We bring leads into Keap, tag them, email them, sell our services and charge them through chekout forms. **What do you dislike about Thryv?** We've had many problems, most of which unfortunately relate to payments. We have been exposed to our clients repeatedly due to Keap's bugs. We 've had problems such as repeat charges and multiple recurring payments that have resulted in losing many clients. These issues took such a long time to address that is simply not acceptable. Duplicate reurring payments are still being created randomly after nearly two years of reporting the issue and after countless man-hours wasted on our part. Keap is not a reliable platform. i would not recommend it to anyone and we will never use it again once we manage to set up an alternative CRM system. **What problems is Thryv solving and how is that benefiting you?** We have moved away from using many different platforms for customer and lead management. **Official Response from Alex At Keap:** > Hello Kyros, Thank you for taking the time to share your feedback. We’re glad to hear that Keap has helped consolidate your customer and lead management processes, but we’re very sorry to hear about the recurring issues you’ve experienced with payments. To ensure we address this directly, we will have someone from our team reach out to you soon to understand more about the payment issues you’ve reported and see how we can assist in resolving them. Thank you for your patience, and we truly appreciate your feedback as it helps us improve. ### 37. Keap saved my business **Rating:** 5.0/5.0 stars **Reviewed by:** Raylen D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Thryv?** I was getting burned out from my business and everything I loved about what I do was overshadowed by the boring annoying tasks and reminders I had to do. The best thing about keap was everything from my marketing, to fullfillment to even employee communication was automated. The best thing about keap is how it gave me the freedom to do what I love and spend less time on the crap I hate. Oh and you cant do better than the customer support team. The fact you can call in and speak to an actual human being for help is amazing. **What do you dislike about Thryv?** The ONLY thing I wished keap would improve on is the mobile app. The work around I found was just using the chrome and on my phone but still. The keap mobile app could use some work. **What problems is Thryv solving and how is that benefiting you?** Autmating the boring stuff, communication with employees on projects that need to complete, nurture leads, driving leads to sales. **Official Response from Alex At Keap:** > Hello Raylen, Thank you for taking the time to share your experience with Keap. We're happy to hear that Keap has given you the freedom to do what you love and spend less time on the things you don't! ### 38. Importantt improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Larry M. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Thryv?** Keap is a robust product that reminds me a bit of learning how to use Microsoft Excel. There is so much to learn that even when I have used it for years I discover more it can do. The current upgrades were necessary to match what many competitors offer, so for me, being a long-time user of Infusionsoft, these were needed. Customer support is critical to use the system and fortunately Keap has good support that will stay with you until your issues are resolved. **What do you dislike about Thryv?** I think the Ui and Ux are very lacking. It is built by technicians that understand how it works with the assumption that the user will be able to easily navigate and understand it. It is absolutely not intuitive. Even the documentation that is intended to be supportive is provided the way a technician would want to read it. It does NOT support the user the way the user needs to be supported to get efficient effective results quickly. Users want pop-up instructions that walk us through the process where we can learn as we use the system. We do not want to read instructions any more than we want to read how to use our mobile phones. Infussionsoft was nicknamed "confussionsoft" for this same issue. Keap has made improvements but continues to follow in line where Infusionsoft failed by presenting a system that is not intuitive and lacks immediate support for those who don't know how to use a system that is obvious internally but not to your clients. Even your own support team don't know how to use it. What the Keap lacks is a test group of users to help them understand the user experience. This is a major mistake. **What problems is Thryv solving and how is that benefiting you?** Automation and email deliverability **Official Response from Alex At Keap:** > Hello Larry, Thank you for sharing your honest and thoughtful feedback. We're glad to hear that you've found Keap to be a robust product and that our customer support has been helpful throughout your experience. We truly value long-time users like yourself, and your insights help us continue to grow. We also understand your concerns about the product itself. We hear you and are actively working on improvements to make Keap easier and more intuitive to use. Our goal is to create a seamless experience for all users, and we're continuously refining our product with feedback like yours in mind. Thank you for your thoughts, they help us improve the platform for everyone. ### 39. keap review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Thryv?** I like Keap’s user-friendly interface and its ability to automate sales and marketing workflows efficiently. It helps me save time and stay organized. **What do you dislike about Thryv?** Some features can be a bit complex to set up at first, and the learning curve may be steep for new users. **What problems is Thryv solving and how is that benefiting you?** Keap helps streamline customer management, automate repetitive tasks, and track leads efficiently, which saves time and improves productivity. **Official Response from Alex At Keap:** > Thank you for sharing your experience! We’re so glad to hear Keap is helping you save time and stay organized. Streamlining customer management and removing repetitive tasks is exactly what we aim for, and it’s wonderful to know it’s making a difference in your productivity. We appreciate your note about the initial learning curve, too. Our team is always working to make setup easier and provide resources to help new users get up to speed faster. Thanks again for your thoughtful feedback and for being part of the Keap community! ### 40. Top CRM for small company **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio T. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2025 **What do you like best about Thryv?** automationthe ability to manage multiple marketing campaigns **What do you dislike about Thryv?** customization for managing my customers' orders. limit not being able to check how many bells are active automatically **What problems is Thryv solving and how is that benefiting you?** customer management and business opportunities **Official Response from Alex At Keap:** > Thanks for sharing your feedback and for naming Keap as a top CRM for small companies! We’re glad to hear automation is helping you manage multiple marketing campaigns efficiently. We appreciate your note on customization for order management and tracking active “bells.” Our product team is always exploring ways to make these workflows more flexible, so your input is valuable in shaping future updates. It’s great to know Keap is helping you organize customer relationships and uncover business opportunities. That’s exactly the kind of impact we aim to deliver for small businesses every day. ### 41. Best business decision **Rating:** 5.0/5.0 stars **Reviewed by:** Julia R. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Thryv?** As a small business owner, having a cohesive process that allows me to access my clients, estimates, social platforms from one location has been a game changer. I am able to focus on growth and the communities in which we serve. **What do you dislike about Thryv?** So far, I can't say there's a negative that I can pin point. **What problems is Thryv solving and how is that benefiting you?** We haven't had a "homebase" (CRM) in which we could really get in touch with our clients and send blast emails that will notify our clients of specials and services we offer. Thryv has been a serious game changer. We are still in the middle of onboarding and getting all of our information pushed to Thryv and I couldn't be more excited. So far, we are very present on the internet on many different platforms, we have our much needed home base in which we are able to schedule, send estimates, let our clients know about upcoming events, specials etc. having 24/7 assistance is HUGE!! It's a breath of fresh air as a business owner; knowing we will have a relation to any issues (if) and when they may arise. We are now more organized and the processes we are putting in place are very simple for our foreman and team leads. **Official Response from Helina Medhin:** > We appreciate your feedback and are delighted to hear that Thryv has provided you with a much-needed 'homebase' for your business. It's fantastic to know that our platform has helped you become more present on the internet and has simplified processes for your team. We're committed to supporting your business every step of the way. ### 42. Powerful for Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Walter O. | Director, Digital Workplace Solutions, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Thryv?** Keap is one of the most powerful CRMs with a marketing component on the market. Great for not only the sales teams but any and everyone in the company that personally interacts with clients. **What do you dislike about Thryv?** Because of its power, it can take a lot (of training/learning) to give your organization all of its bells and whistles. That said, users can be trained quickly for whatever their role may be: sales, marketing, executive, employee. **What problems is Thryv solving and how is that benefiting you?** With larger teams, it is critical to know who is speaking with whom and what is transpiring. Setting up opportunities, tasks, appointments are all essential for day-to-day excellence. **Official Response from Alex At Keap:** > Hello Walter, We're glad to hear that you've found Keap to be one of the most powerful CRM's on the market. Thank you for taking the time to share your experience with Keap. We appreciate your business and wish you the best! ### 43. Thryv Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Imari H. | Cook, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Thryv?** Online reputation management software is the best **What do you dislike about Thryv?** The least helpful about thryv is the glitches in the software **What problems is Thryv solving and how is that benefiting you?** Thryv helps me solve scheduling, social media marketing and payment processing all in one **Official Response from Gabe Vasquez:** > Hi Imari, thank you for your review and for choosing Thryv. - Gabe ### 44. Long time user--so many features, integrations, and ease of use! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan H. | IT/Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Thryv?** Having used Keap for about 15 years now, I know the program pretty well. It has so many great features that allow you to run your business in an all-in-one app. Infinite ways to segment your lists, seamless program delivery, good e-commerce tools and reporting. There are endless integration options with other tools out there if needed. Support is amazing and they consistently upgrade/improve to add new features or improve on the old ones. **What do you dislike about Thryv?** A few of the areas have a little bit of a learning curve, but once you know the basics you can built out just about anything you can imagine. Price may be limiting for a new business. **What problems is Thryv solving and how is that benefiting you?** Managing many incoming leads and clients and delivering both marketing and program fulfillment in specific and personalized ways. **Official Response from Alex At Keap:** > Hello Ryan, Thanks for taking the time to share your experience with Keap and for being a customer of ours for 15 years! We appreciate your business and wish you the best! ### 45. Thryv can be good for quickly setting things up. **Rating:** 5.0/5.0 stars **Reviewed by:** Ayushi D. | Freelance BPO Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Thryv?** Thryv can be good for quickly setting things up. having everything in one place its convenient **What do you dislike about Thryv?** Long term contracts and price is very high **What problems is Thryv solving and how is that benefiting you?** It solves social media management problem for me like scheduling the posts, managing online presence and keeping up to date ### 46. Great marketing but a bit clunky **Rating:** 3.5/5.0 stars **Reviewed by:** Diane H. | CEO/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Thryv?** I like that I can set up a marketing campaign and let it run on its own. It is fairly easy to upload lists of prospects and with a little practice, I have been able to work on setting up automations. **What do you dislike about Thryv?** It is nearly impossible to do effective searches on tasks or to note them complete in bulk. Setting up automations can be convoluted and if one step gets missed, it takes time to get things running again. THe search function could be improved for clients - I want to be able to see who has opened emails, and that is not a search option. **What problems is Thryv solving and how is that benefiting you?** Automated marketing drip campaigns have been very helpful for us as a new business. **Official Response from Alex At Keap:** > Hi Diane, Thanks so much for your review! It’s great to hear that Keap's automated marketing campaigns are helping your business and that you’re getting the hang of setting up automations. We also appreciate your thoughts on the search functionality and bulk task management. We totally get how important it is to have tools that make things easier and save you time. Your feedback is super helpful as we work on making the platform more user-friendly. If there’s anything specific you need help with to make your experience better, just give us a shout. We’re here for you! ### 47. Service that goes above and beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Harrison A. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Thryv?** I like the fact that so many features are in the same place. Our biggest challenege with using other softwares before thryv was the friction of having to integrate everything whereas now theres minimal integration with other software due to the fact that the base software offers everything needed. Very easy to apply to our business and easy to setup from the get go. We're already using it quite frequently and are continuing to add more features to our customer service with the aid of the customer support at Thryv. **What do you dislike about Thryv?** Some of the features step on top of others but a little tweaking to these things and i think it wouldn't be a hard fix. **What problems is Thryv solving and how is that benefiting you?** Time management when operating various aspects of the business, automating and streamlining many processes solves alot of problems for us. **Official Response from Helina Medhin:** > We're thrilled to hear that Thryv has been able to meet your business needs and streamline your processes. Our goal is to provide a comprehensive solution that minimizes the need for additional integrations, and we're glad to hear that it has been beneficial for your business. We appreciate your feedback and will take your comments about feature overlap into consideration for future improvements. ### 48. Useful but overpriced **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Thryv?** Keap allows us to automate the vast majority of our client and prospect communication. It's very helpful to be able to create campaigns one time that can be used repeatedly throughout a member workshop series and/or during our annual enrollment periods. **What do you dislike about Thryv?** Once you begin using Keap to automate aspects of your business, it feels that they take advantage of the fact that switching to a new system could be extremely time consuming. Their regular price increases are frustrating; and we no longer believe Keap is even remotely competitive in terms of pricing. Their tendency to "retire" features and to stop offering support for these aspects of the app is also troubling, as there appears to be zero recognition of the fact that business owners are building entire processes around features that are then removed. It's also important to recognize that Keap is quite complicated. You will likely need to enlist paid support to troubleshoot issues that inevitably arise. **What problems is Thryv solving and how is that benefiting you?** The ability to automate a high percentage of our client and prospect communication. This allows for consistency, which is important both in terms of customer service and marketing. **Official Response from Alex At Keap:** > Thank you for sharing your feedback. We’re glad to hear that our automation tools have helped streamline your client communications and improve consistency. We are excited to announce that automations are soon going to be easier than ever. Your insights are valuable to us, and we’ll keep them in mind as we move forward. Thank you for helping us improve! ### 49. Keap is a robust solution for our email marketing database and automated emails. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Thryv?** Keap is great because it provides a good solution for our weekly newsletter and our automated email sequences. The automated sequences are really easy and straightforward to set up. Their customer support is also very helpful and has answered my questions thoroughly. It also looks like they have added even more customization options in their new email broadcast builder, which is nice. **What do you dislike about Thryv?** The Zapier integration is sometimes confusing and maybe I didn't set it up properly, but sometimes it does not tag the customer correctly when a certain action is performed. But again, this could be my fault and not theirs. **What problems is Thryv solving and how is that benefiting you?** One half of our business model involves customers that require automated email sequences. I am very happy with Keap's automation sequence builder, it is so easy to put together these sequences, and makes it very easy to follow up with leads at different stages of the sales funnel. **Official Response from Alex At Keap:** > Thank you so much for your thoughtful review! We’re delighted to hear that Keap has been a great solution for your email marketing and that you’ve found the automation sequences easy to set up. It’s wonderful to know our customer support has been very helpful for yo. We appreciate your feedback regarding the Zapier integration and understand it can sometimes be tricky to get everything just right. If you'd like, you're welcome to post in our community @ keap.community so someone can assist. Thank you again for sharing your experience, and we’re excited to continue supporting your business! ### 50. I love Keaps automation and data usage, but the cost for the platform is high. **Rating:** 4.0/5.0 stars **Reviewed by:** Lori H. | Sales and Customer Service Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Thryv?** I like the automation capability and the options for tracking customers. **What do you dislike about Thryv?** The cost is too high as you have to pay for each use and contact. **What problems is Thryv solving and how is that benefiting you?** Keap tracks our customers, sets up automations and also helps us to create forms and pages. It keeps everything in one place! **Official Response from Alex At Keap:** > Hello Lori, Thank you for your feedback! We’re glad to hear you’re loving our automation capabilities and contact management! It’s great to know the platform is helping you keep everything organized and working smoothly in one place. We understand that pricing is an important factor, and we’re always working to ensure the value matches the investment. Your input helps us continue to improve and explore ways to make Keap even more impactful for growing businesses like yours. Thanks again for being part of the Keap community! ## Thryv Discussions - [Integrating to Echosign?](https://www.g2.com/discussions/integrating-to-echosign) - 1 comment, 2 upvotes - [Does InfusionSoft work with the following applications? -Google Apps? -Salesforce? -Wordpress? -any live chat type programs/applications?](https://www.g2.com/discussions/infusionsoft-integration-w-other-applications) - 1 comment, 2 upvotes - [What is the best way to automate the application of the ThryvPay processing fees in Quickbooks?](https://www.g2.com/discussions/what-is-the-best-way-to-automate-the-application-of-the-thryvpay-processing-fees-in-quickbooks) - 1 comment, 1 upvote - [Is there a graphic that would aid in learning how to use Keap's functionality?](https://www.g2.com/discussions/is-there-a-graphic-that-would-aid-in-learning-how-to-use-keap-s-functionality) - 1 comment, 1 upvote - [Why can we not send group emails without using the broadcast?](https://www.g2.com/discussions/why-can-we-not-send-group-emails-without-using-the-broadcast) - 1 comment, 1 upvote - [View Thryv pricing details and edition comparison](https://www.g2.com/products/thryv/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+17%3A29%3A25+-0500&secure%5Bsession_id%5D=4370dd44-4d59-49e0-9f3a-aedb06d42674&secure%5Btoken%5D=a7cf4582aa0c566560f6b70ee2e2a865796416951b4b02d90fab7f10cc20c82d&format=llm_user) ## Thryv Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Clover](https://www.g2.com/products/atlassian-clover/reviews) - [DocuSeal](https://www.g2.com/products/docuseal/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Insightly All-in-One](https://www.g2.com/products/insightly-all-in-one/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - 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Data Import & Export Tools **Templates** - Text and Themes - Stock Images - Proofing - Mobile Responsive **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Page Customization** - Drag and Drop - Templates - Advanced Customization - Content Library **Lead Monitoring** - Features - Performance - Identification **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Campaign Planning - Hashtag Capabilites **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Edit** - Pre-Made - Build - HTML **Performance** - Real-Time Updates - Analytics **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - Omnichannel **Page Optimization** - A/B Testing - Mobile Responsive - Web Analytics - SEO **Data Capture** - Mobile - Websites - Social Media - Data **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Platform** - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Logistics** - Analytics - Issues - Integrations - Shareable Link **Payment Options** - Multi-Currency - Online payment portal **Integrations** - E-Commerce Integration - Email Marketing Integration - Domain Integration **Analytics** - Export/Import - Reporting **Personalization** - Branding - Links **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Management** - Conversion Viability - Workflow **Customization** - Forms - Personalization - Templates - Integration **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Data Synchronization - Analysis **Platform** - Accounting integration - E-commerce Integration **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Generative AI** - AI Text Generation **Agentic AI - Landing Page Builders** - Cross-system Integration **Agentic AI - Email Template Builder** - Autonomous Task Execution - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Generative AI** - AI Text Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Thryv Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,934 reviews) - [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) - 4.5/5.0 (500 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,084 reviews)