--- title: ThrivePass Reviews meta_title: 'ThrivePass Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 21 reviews by the users' company size, role or industry to find out how ThrivePass works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 21 scale: '5' date_modified: '2026-08-09' parent_category: name: HR url: https://www.g2.com/categories/hr --- # ThrivePass Reviews **Vendor:** Thrivepass **Category:** [Lifestyle Spending Account (LSA) Software](https://www.g2.com/categories/lifestyle-spending-account-lsa) **Average Rating:** 4.1/5.0 **Total Reviews:** 21 ## About ThrivePass ThrivePass is a rapidly growing technology company dedicated to innovating the world of employee benefits. Their holistic benefits suite creates experiences that support employee wellbeing throughout the employment lifecycle. To that end, the company empowers employees to thrive through exceptional service and innovative benefits technology.  Their range of benefits can be personalized to meet all employee needs. Lifestyle Spending Accounts: The Thrive Account is an online employee reimbursement platform. Employees can browse more than 100 categories for reimbursement or apply funds directly in an integrated e-commerce marketplace.   Tuition Reimbursement: ThrivePass Tuition Reimbursement is an online tuition assistance and repayment platform with options for employees to enroll and get reimbursed for accelerating academically or professionally.   Pre-Tax Accounts: ThrivePass administers everything from HSA, HRA, FSA, and Commuter benefits.  COBRA: ThrivePass provides COBRA administration and their own first-to-market digital tool, COBRA Decision Enablement (DE). DE allows eligible individuals to shop the federal and state marketplaces and compare costs and coverage side-by-side with COBRA.   ThrivePass- We personalize benefits. You thrive as the employer of choice.  ## ThrivePass Pros & Cons **What users like:** - Users appreciate the **approval speed** of ThrivePass, benefiting from a quick and efficient review process. (1 reviews) - Users appreciate the **fast delivery speed** of ThrivePass, as they quickly receive reimbursements after submitting receipts. (1 reviews) - Users value the **ease of use** of ThrivePass, finding receipt submission and reimbursement processes straightforward and efficient. (1 reviews) - Users value the **user-friendly design** of ThrivePass, which significantly expedites their overall experience. (1 reviews) - Users appreciate the **quick reimbursement process** of ThrivePass, making it easy to submit receipts and receive funds promptly. (1 reviews) **What users dislike:** - Users experience **poor customer support** with ThrivePass, facing delays and unresponsive service that complicate their benefits process. (3 reviews) - Users experience significant **reimbursement issues** with ThrivePass, citing poor service and delays in processing requests. (2 reviews) - Users face significant **access difficulties** with ThrivePass due to poor design and unresponsive customer support. (1 reviews) - Users express frustration with **approval delays** in the ThrivePass process, hindering timely access to crucial health coverage. (1 reviews) - Users report a **lack of features** and poor design, leading to frustration and inefficiencies with ThrivePass. (1 reviews) - Slow Delivery (1 reviews) ## ThrivePass Reviews ### 1. Delays in Cobra approval **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about ThrivePass?** I have nothing positive to add for Thrivepass. This is not my first issue with them. **What do you dislike about ThrivePass?** My experience is similar to another users review. After 14 days I have not received any letter via first class usps mail with detailed instructions to signup for Cobra. I called Thrivepass to ask, and their website shows they sent letters out two weeks back to my correct address. With them on the phone I was able to confirm elections and start the process to confirm Cobra. However they say it is another two weeks possibly until I have coverage confirmed. I called the insurance company and they validated, insurance is waiting on Thrivepass to complete the Thrivepass process. Apparently there is no way to expedite this. Due to the initial two weeks letter issue and the two weeks approval process, I lose one month of Cobra access. Without validated insurance I cannot schedule any medical visit, except emergency room. Digital payments they accept the same day, but digital approvals are delayed for some reason. Overall, I find this unacceptable and would not recommend Thrivepass to anyone. **What problems is ThrivePass solving and how is that benefiting you?** Cobra Administration ### 2. Terrible Customer Service -- LIES **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about ThrivePass?** Nothing. They're horribly incompetent. Look elsewhere. **What do you dislike about ThrivePass?** ThrivePass as a COBRA Admin is a bad idea. They have no problems receiving payment for continued insurance coverage in order to reactivate a previously cancelled policy. But relaying the information back to the insurance providers' En to reactivate said policies is impossible. ThrivePass will give you the run around claiming they have submitted the request digitally to the insurance carriers and it will take up to 10 business days (2 weeks!) to process the reactivation on the insurance providers' end. Insurance providers all claim to only take 24hrs to reactivate once confirmation is received from ThrivePass. Terrible customer service/organization. **What problems is ThrivePass solving and how is that benefiting you?** ThrivePass is the problem. I have not benefited from anything. ### 3. Thrive Pass is a bad product, run incompetently. Support lies rather than trying to fix issues. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about ThrivePass?** Nothing. I am forced to use it as the administrator of my company's HSA/FSA. **What do you dislike about ThrivePass?** - The website is poorly designed and difficult to use. It looks and behaves like it was built by a bunch of first year college students just learning web development and is missing key useful features. - They fail to process employee contributions to FSA in a timely manner, so you inexplicably can't make purchases with the FSA card - The data displayed in the main user portal is always either flat out incorrect, or out of date - If you don't submit an overly detailed receipt for a purchase after 10 days, while still in the annual submission period, they send threatening emails then cut off access to your card. This requirement/timeline isn't specified anywhere in their portal. - Their support team is beyond useless: they don't try to solve your issues, they flat out lie to you, or just stop responding to your messages. There is no way to escalate to a manager. I would go out of my way to anti-recommend this platform for any benefits manager looking for an HSA/FSA administration portal. **What problems is ThrivePass solving and how is that benefiting you?** None ## ThrivePass Discussions - [What is ThrivePass used for?](https://www.g2.com/discussions/what-is-thrivepass-used-for) - [View ThrivePass pricing details and edition comparison](https://www.g2.com/products/thrivepass/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A07%3A56+-0500&secure%5Bsession_id%5D=8a5faf01-f926-431e-bd9c-3711a420c48d&secure%5Btoken%5D=b6c6d00ffefaa2e77e525d6d238e64281b035fe688c5ecb23ad65f04dc44b145&format=llm_user) ## ThrivePass Features **Analytics - Lifestyle Spending Account (LSA)** - Assessment - Analysis **Platform - Lifestyle Spending Account (LSA)** - Funding - Market Diversity - Customizability - Reward & Incentive ## Top ThrivePass Alternatives - [Forma](https://www.g2.com/products/formabenefits/reviews) - 4.8/5.0 (818 reviews) - [Awardco](https://www.g2.com/products/awardco/reviews) - 4.9/5.0 (6,256 reviews) - [Culture Cloud by O.C. 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