[ ThriveDesk Reviews ](https://www.g2.com/products/thrivedesk/reviews) [ ThriveDesk Reviews ](https://www.g2.com/products/thrivedesk/reviews) # ThriveDesk Features ##### ## Platform (6) Mobile User Support Allows software to be easily used on multiple mobile devices include phone and tablet devices. Customization Allows users to customize chat colors, text, logos, and branding. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. Integration Integrates with other customer service software to improve support and enhance functionality Reporting Provides analytics tools that reveal important business metrics and track progress Dashboards Displays important metrics relating to performance Show More ##### ## Ticket and Case Management (8) Ticket Creation User Experience User Experience of creating and submitting a ticket Ticket Response User Experience User Experience of responding and receiving a response Workflow Route tickets based on values of fields, changes to ticket status and time based conditions Automated Response Respond to common requests with standard reply SLA Management Offers tools for managing and tracking service-level agreements (SLAs) Attachments/Screencasts Documents and files can be attached to the ticket to communicate with customer issues/resolutions Ticket Collaboration Share and collaborate on tickets with multiple customer service representatives Customer/Contact Database Central repository for account and contact information Show More ##### ## Communication Channels (3) Customer Portal Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents Email to Case Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket Live Chat Support Ability for customer service agents to communicate with customers via live chat to solve problems live Show More ##### ## Communication (3) Pop-up Chat Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. Notifications Delivers notifications to both sides of the conversation. In-App Messaging Allows for live chat to be enabled within the app for customer help. Show More ##### ## Internal Use (6) Customization Allows users to customize chat colors, text, logos, and branding. Conversation Archiving Archives conversations in a separate location for later reference. Lead Development Enables employees to denote potential customers. Knowledge Base Establishes a knowledge base for employee reference during conversations. Team Inbox Provides a central location for help requests, helping employees respond sooner. Customer Profiles Allows for the creation of profiles for contacts and customers. Show More ##### ## Generative AI (4) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Help Desk (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,011) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,957) ](https://www.g2.com/products/tidio/reviews) [ ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") Front 4.7/5(2,504) ](https://www.g2.com/products/front/reviews) [ View All Alternatives ](https://www.g2.com/products/thrivedesk/competitors/alternatives) ##### Categories on G2 [ Live Chat ](https://www.g2.com/categories/live-chat)[ Help Desk ](https://www.g2.com/categories/help-desk) ##### Explore More [ Which app localization providers do product teams at 50 to 500 person software companies recommend based on user reviews? ](https://www.g2.com/discussions/which-app-localization-providers-do-product-teams-at-50-to-500-person-software-companies-recommend-based-on-user-reviews)[ Which application portfolio management tools help IT teams map business capabilities to their applications so stakeholders can see the business value of each system without a technical briefing? ](https://www.g2.com/discussions/which-application-portfolio-management-tools-help-it-teams-map-business-capabilities-to-their-applications-so-stakeholders-can-see-the-business-value-of-each-system-without-a-technical-briefing)[ Which ERP platform is best for managing app development projects ](https://www.g2.com/discussions/which-erp-platform-is-best-for-managing-app-development-projects) [ Similarweb vs Pathmatics by Sensor Tower vs MediaRadar for competitive intelligence: which gives the most actionable view of competitor spend? ](https://www.g2.com/discussions/similarweb-vs-pathmatics-by-sensor-tower-vs-mediaradar-for-competitive-intelligence-which-gives-the-most-actionable-view-of-competitor-spend%20)[ What document database platforms support multi-region replication and automatic failover for a team building a globally distributed application with strict latency requirements? ](https://www.g2.com/discussions/what-document-database-platforms-support-multi-region-replication-and-automatic-failover-for-a-team-building-a-globally-distributed-application-with-strict-latency-requirements)[ Pros and Cons Details ](https://www.g2.com/products/thrivedesk/reviews?qs=pros-and-cons) Show More [ Which app localization providers do product teams at 50 to 500 person software companies recommend based on user reviews? ](https://www.g2.com/discussions/which-app-localization-providers-do-product-teams-at-50-to-500-person-software-companies-recommend-based-on-user-reviews)[ Which application portfolio management tools help IT teams map business capabilities to their applications so stakeholders can see the business value of each system without a technical briefing? ](https://www.g2.com/discussions/which-application-portfolio-management-tools-help-it-teams-map-business-capabilities-to-their-applications-so-stakeholders-can-see-the-business-value-of-each-system-without-a-technical-briefing)[ Which ERP platform is best for managing app development projects ](https://www.g2.com/discussions/which-erp-platform-is-best-for-managing-app-development-projects) [ Similarweb vs Pathmatics by Sensor Tower vs MediaRadar for competitive intelligence: which gives the most actionable view of competitor spend? ](https://www.g2.com/discussions/similarweb-vs-pathmatics-by-sensor-tower-vs-mediaradar-for-competitive-intelligence-which-gives-the-most-actionable-view-of-competitor-spend%20)[ What document database platforms support multi-region replication and automatic failover for a team building a globally distributed application with strict latency requirements? ](https://www.g2.com/discussions/what-document-database-platforms-support-multi-region-replication-and-automatic-failover-for-a-team-building-a-globally-distributed-application-with-strict-latency-requirements)[ Pros and Cons Details ](https://www.g2.com/products/thrivedesk/reviews?qs=pros-and-cons)