--- title: ThreatDown Reviews meta_title: Malwarebytes Reviews & Product Details - G2 meta_description: 100+ verified Malwarebytes reviews from authenticated users. Find out from real people if Malwarebytes can help you flush out malicious software on your machine. aggregate_rating: rating_value: 4.6 review_count: 1089 scale: '5' date_modified: '2026-08-13' parent_category: name: Endpoint Protection url: https://www.g2.com/categories/endpoint-protection --- # ThreatDown Reviews **Vendor:** Malwarebytes **Category:** [Endpoint Protection Platforms](https://www.g2.com/categories/endpoint-protection-platforms) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,089 ## About ThreatDown AI has changed what businesses need to protect and how fast they need to respond. Ungoverned AI tools leak data through identities and API keys nobody's watching, while AI-driven attacks compress exploit windows from months to hours and generate the alert volume of dozens of attackers at once — a scale problem no team can staff its way out of. ThreatDown meets AI-scale risk with an AI-native platform built for more than the endpoint — one lightweight agent, one console, no tool sprawl. AI visibility flags every AI tool in use and blocks sensitive data before it reaches the model. ThreatDown ITDR monitors every identity, human and non-human, to catch compromise before attackers act. And Endpoint and email security stop attacks where they start - on the device and in the inbox. On top, ThreatDown MDR pairs AI-powered triage, with elite analysts who respond 24/7, detecting threats in a median of 5 minutes and containing them in 19. It's enterprise-grade protection at AI speed, without the headcount or complexity. ## ThreatDown Pros & Cons **What users like:** - Users find ThreatDown's **ease of use** facilitates quick deployment and seamless integration for clients. (99 reviews) - Users praise the **user-friendly interface** and seamless integration of ThreatDown, enhancing proactive security management effortlessly. (68 reviews) - Users value the **robust security features** of ThreatDown, effectively detecting and eliminating various threats for comprehensive protection. (59 reviews) - Users appreciate the **effective threat detection** of ThreatDown, ensuring a secure and worry-free online experience. (56 reviews) - Users commend the **responsive and attentive customer support** of ThreatDown, enhancing their overall experience with the product. (54 reviews) - Users highlight the **effective protection** ThreatDown provides against malware, ensuring robust security for their systems. (53 reviews) - Easy Management (40 reviews) - Easy Installation (36 reviews) - Dashboard Usability (34 reviews) - Centralized Management (33 reviews) **What users dislike:** - Users face challenges with **poor customer support** , citing difficulties in troubleshooting and navigating the system effectively. (23 reviews) - Users note a **lack of clarity** in security scoring, which complicates understanding and using the ThreatDown features effectively. (22 reviews) - Users indicate that **missing features** like flexible module selection and firewall improvements hinder the ThreatDown experience. (20 reviews) - Users experience **frequent false positives** with ThreatDown, urging for improvements to enhance accuracy and reduce noise. (18 reviews) - Users frequently experience **communication issues** with ThreatDown, mainly due to inconsistent customer service and lack of chat support. (16 reviews) - Users experience **poor support services** with ThreatDown, leading to frustration and unresolved technical issues. (15 reviews) - Users often face **agent issues** impacting device identification and the uninstallation process, complicating their experience. (13 reviews) - Delay Issues (13 reviews) - Learning Curve (13 reviews) - Limited Features (13 reviews) ## ThreatDown Reviews ### 1. Awful experience. Slow responses from unknowledgable Account Managers. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2025 **What do you like best about ThreatDown?** Nothing. Overpriced, time-consuming, not up to 2025 standards. **What do you dislike about ThreatDown?** Account management response times. Account management knowledge of product. Inability to renew automatically – needs to go through the account manager; see above. Inability to add seats automatically – needs to go through the account manager; see above. Inability to upgrade tier automatically – needs to go through the account manager; see above. Time for the dashboard to update. **What problems is ThreatDown solving and how is that benefiting you?** online threat protection **Official Response from Matt Diamond:** > Thanks for the feedback, we appreciate it! My name is Matt Cerone and I’m the VP of Account Management. I am disappointed to read about your interactions with our team as it seems it was not up to our standards. I would love the opportunity to learn more about it if you would be willing to share additional info with me directly to ensure our other customers don’t have the same type of experience. My email address is: mcerone@malwarebytes.com ### 2. False Positives, Malfunctions, Poor Performance **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about ThreatDown?** Wide variety of features and add-ons. Ability to restart endpoints. **What do you dislike about ThreatDown?** False positives, unexpected behaviors when endpoints do not have internet access, constant agent issues, unexplained CPU usage (88% of 24 cores). Consistent issues over 16 months. Admin portal is "usable" at best. Account manager was completely rude, he basically asked "what do you want" during our onboarding meeting. Was so uninterested in helping, I just closed the meeting. **What problems is ThreatDown solving and how is that benefiting you?** ThreatDown caused more problems than anything. **Official Response from Angela Kelleher:** > Good day, We are sorry to hear about your negative experience with ThreatDown. Your feedback is important to us, and we will take immediate action to investigate and address the issues you've raised. We appreciate your patience as we work to improve our service. In the meantime, we would welcome the opportunity to speak directly with you to try and rectify this situation. You may reach me directly on akelleher@malwarebytes.com. Many thanks, Angela ### 3. Customer service is horrible **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2024 **What do you like best about ThreatDown?** Nothing this company stinks. They have no customer service. All the sales reps give you a run around. **What do you dislike about ThreatDown?** I've been trying for two weeks to find someone to help. I keep getting the run around and nobody has an answer. Also be careful when buying from the site. They are using 3rd parties which seem like a scam. **What problems is ThreatDown solving and how is that benefiting you?** We can't install the license on a computer. ### 4. Says that it is providing protection.....but find out that IT HAS NOT BEEN WORKING **Rating:** 0.0/5.0 stars **Reviewed by:** wd h. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about ThreatDown?** nice interface, easy to install. Sales team was nice **What do you dislike about ThreatDown?** 1. bad customer support 2. software malfunctions but does not report the error 3. antivirus protection was not working even though dashboard reported that it was 4. impossible for myself or support to uninstall **What problems is ThreatDown solving and how is that benefiting you?** none right now. Purportedly it was antivirus **Official Response from Angela Kelleher:** > Good day, We are sorry to hear about your negative experience. Our team is committed to providing effective solutions and excellent customer service. Please contact us directly so that we can address the issues you have encountered and work to improve your experience with our product. Please feel free to reach out to me on akelleher@malwarebytes.com. Many thanks, Angela ### 5. It was great but then went downhill **Rating:** 1.0/5.0 stars **Reviewed by:** Graham C. | Founder - Cybersecurity Risk and Governance, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2024 **What do you like best about ThreatDown?** Efficiency and simple to install. Provides ease of use **What do you dislike about ThreatDown?** The renewal process and customer responsiveness **What problems is ThreatDown solving and how is that benefiting you?** It was a good solution for EDR and MDR however trying to get service and response is next to impossible. **Official Response from Angela Kelleher:** > Hi Graham We are very sorry to hear about the negative turn in your experience with us and would love the opportunity to rectify this. Please feel free to reach out to me at akelleher@malwarebytes.com so that we may learn more about your concerns in order to address these. Best regards Angela ### 6. Malwarebytes A cyber security service for windows, Mac and for android. **Reviewed by:** Vanessa J. | Management Team, Information Technology and Services **Reviewed Date:** September 09, 2019 **What do you like best about ThreatDown?** Malwarebytes is basically use in computer for detection for virus and for blocking infected sites. This software has been ability to protect our devices as a shield from unwanted modifications. Malwarebytes gives protection against junky links and infected websites .This means that users for removing virus and safe the software in the computer and make install tools fast for work. The auto-scan feature of this tool offers a proactive way to clean up our system. Firewall protection is also perform well for us and keep our online documents and mails secure from online threats. **What do you dislike about ThreatDown?** Sometimes its processing condition low and it’s depend on specification of computer. It does not cover all too possible antivirus functions, sometimes cannot be sure your data base of Malwarebytes Anti-Malware is updated as well. That a real-time processes Missed some malware samples cannot be show in testing. So need more updates for perfect performance. **What problems is ThreatDown solving and how is that benefiting you?** Malwarebytes is simple tool and provides us massive security in front of all kinds of threats. It is super easy to use and its work well for detecting and removing virus from our systems. Its automatic upgrade is good option for us and keep our important data secure from threats. The designed was clean and simple it performs as advertised. It detects malware and can cleans infected devices and give us report about intensity of threat. ## ThreatDown Discussions - [Does Malwarebytes work on servers?](https://www.g2.com/discussions/does-malwarebytes-work-on-servers) - 1 comment, 2 upvotes - [How to allow program in App Data to be used](https://www.g2.com/discussions/how-to-allow-program-in-app-data-to-be-used) - 2 comments, 2 upvotes - [Is it possible to use run more thorough 'complete' scans manually?](https://www.g2.com/discussions/33880-is-it-possible-to-use-run-more-thorough-complete-scans-manually) - 1 comment, 1 upvote - [Using Malwarebytes EDR in a midsize company needs extra investment for web filter?](https://www.g2.com/discussions/using-malwarebytes-edr-in-a-midsize-company-needs-extra-investment-for-web-filter) - 4 comments, 1 upvote - [How are anti-virus softwares made?](https://www.g2.com/discussions/how-are-anti-virus-softwares-made) - 1 comment, 1 upvote - [View ThreatDown pricing details and edition comparison](https://www.g2.com/products/threatdown/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+18%3A31%3A28+-0500&secure%5Bsession_id%5D=4f2c1ce3-0b9c-456b-9707-c95f74fa119e&secure%5Btoken%5D=8020ef6253bd7b6011953d5d17707fdd69ef3226eb6f70ea1218da1566e65fab&format=llm_user) ## ThreatDown Integrations - [ConnectWise Automate](https://www.g2.com/products/connectwise-automate/reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - [HCL BigFix](https://www.g2.com/products/hcl-technologies-hcl-bigfix/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kaseya BMS](https://www.g2.com/products/kaseya-bms/reviews) - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Palo Alto Networks Cortex XSOAR](https://www.g2.com/products/palo-alto-networks-cortex-xsoar/reviews) - [Splunk Enterprise Security](https://www.g2.com/products/splunk-enterprise-security/reviews) - [Swimlane](https://www.g2.com/products/swimlane/reviews) - [Torq AI SOC Platform](https://www.g2.com/products/torq-ai-soc-platform/reviews) - [Wazuh](https://www.g2.com/products/wazuh/reviews) - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews) ## ThreatDown Features **Administration** - Compliance - Web Control - Application Control - Asset Management - Device Control - Patch Management - Password Management - Compliance Management - Remote Monitoring & Management - Workflow Management - Policy Management - Assessment Management - Endpoint Management - Incident Management - User Management - Audit Management - PCI Compliance - Web Threat Management - Device Management **Platform Features** - 24/7 support - Proactive report alerts - Application control - Proactive threat hunting - Rapid response time - Customizeable reports - Managed Services **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Summarization **Services - Endpoint Detection & Response (EDR) ** - Managed Services **Additional Functionality** - Real-Time Monitoring - API - Threat Protection - Spam Blocker - Spam Quarantine - Real-time Alerts - Data Security - Incident Management - Remote Update/Installation - DDoS Protection - Automatic Scans - Vulnerability/Threat Prioritization - Real-Time Analytics - Endpoint Protection - Identity Theft Protection - Security Auditing - Virus Definition Update - VPN - Tracker Blocking - Data Loss Prevention - AI Copilot - Webcam Protection - Anomaly/Malware Detection - Third-Party Integrations - Access Controls/Permissions - Password Management - Phishing Protection - Email Attachment Protection - AI/Machine Learning - Reporting & Statistics - Network Security - Authentication - Threat Response - Activity Dashboard - Vulnerability Scanning - Backup and Recovery - Next-Generation Firewall - Application Security - Whitelisting/Blacklisting - Server Monitoring **Additional Functionality** - Generative AI - Event Analysis - Prioritization - AI Copilot - Whitelisting/Blacklisting - Remediation Management - Alerts/Notifications - Behavioral Analytics - Continuous Monitoring - Root Cause Analysis - Endpoint Management - Anomaly/Malware Detection **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Functionality** - System Isolation - Firewall - Endpoint Intelligence - Anomaly/Malware Detection **Automation Capabilities** - Automated remediation - Automated investigation - AI Agents **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Analysis** - Automated Remediation - Incident Reports - Behavioral Analysis - Risk Analysis - Customizable Reports - Summary Reports **Additional Functionality** - SSL Security - HIPAA Compliant - API - Threat Response - Endpoint Protection - Maintenance Scheduling - Third-Party Integrations - Security Auditing - Application Security - Encryption - Network Security - Real-Time Reporting - AI Copilot - Reporting/Analytics - Authentication - Financial Data Protection - Anti Virus - Secure Data Storage - Virus Definition Update - Activity Dashboard - VPN - Audit Trail - Anti Spam - Access Controls/Permissions - Data Visualization - Alerts/Escalation - Data Security - Real-Time Analytics - Collaboration Tools - Secure Login - AI/Machine Learning - Single Sign On - Behavioral Analytics - Prioritization - Reporting & Statistics - IOC Verification - Monitoring - Two-Factor Authentication - Server Monitoring - Vulnerability Scanning - Activity Tracking - Event Logs - Risk Assessment - Real-Time Notifications - Real-Time Monitoring - Whitelisting/Blacklisting - Activity Monitoring - Alerts/Notifications - Risk Alerts - Behavior Tracking - Tokenization - Web Traffic Reporting - Generative AI **Security Management** - Incident Reports - Security Validation - Compliance ## Top ThreatDown Alternatives - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - 4.6/5.0 (418 reviews) - [ESET PROTECT](https://www.g2.com/products/eset-protect/reviews) - 4.6/5.0 (963 reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - 4.7/5.0 (204 reviews)