# Best AI Customer Support Agents Software - Page 7 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* AI customer support agents are autonomous AI agents designed to manage and optimize customer service interactions across multiple channels. Deeply integrated with [CRM systems](https://www.g2.com/categories/crm), [help desk platforms](https://www.g2.com/categories/help-desk), and knowledge bases, these agents autonomously resolve tickets, respond to inquiries, deflect repetitive questions, and escalate complex issues to human agents, leveraging [natural language processing (NLP)](https://www.g2.com/categories/natural-language-processing-nlp) and [machine learning (ML)](https://www.g2.com/categories/machine-learning) to deliver contextually aware, personalized experiences at scale. Unlike standard [chatbot software](https://www.g2.com/categories/chatbots), AI customer support agents are tailored specifically for customer service workflows, supporting both proactive outreach and reactive inquiry handling while maintaining security, compliance, and omnichannel consistency. ### Core Capabilities of AI Customer Support Agents Software To qualify for inclusion in the AI Customer Support Agents category, a product must: - Integrate deeply with business systems such as CRMs or knowledge bases to enable data-driven, role-specific interactions - Utilize NLP or speech recognition to provide accurate, context-aware responses - Offer dashboards or insights reports for agent interaction and performance data - Enable seamless human-in-the-loop functionality for escalating complex or unresolved tickets - Support advanced automation for proactive task execution, including ticket resolution and inquiry deflection - Maintain security, compliance, and data privacy protocols aligned to enterprise standards - Provide modularity for integrating third-party tools into the agent's workflow - Support omnichannel communication across email, chat, social media, and other platforms - Execute tasks on behalf of the customer, such as appointment scheduling, subscription renewal, or refunds, via function calling or model context protocol ### How AI Customer Support Agents Software Differs from Other Tools AI customer support agents go beyond what [chatbot software](https://www.g2.com/categories/chatbots) and [AI agents](https://www.g2.com/categories/ai-agents) typically offer. While chatbots handle basic conversational interactions and general-purpose AI agents span a wide range of use cases, AI customer support agents are purpose-built for customer service, combining deep system integrations, autonomous ticket management, sentiment analysis, and proactive outreach to deliver a specialized, enterprise-grade support experience. ### Insights from G2 on AI Customer Support Agents Software Based on category trends on G2, the value of autonomous ticket resolution and seamless escalation to human agents stand out as key differentiators. These platforms deliver improvements in response times, reduced manual workload, and better customer satisfaction, particularly when these agents are integrated into existing CRM and help desk systems. ## Category Overview **Total Products under this Category:** 486 ## Trust & Credibility Stats **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 88,800+ Authentic Reviews - 486+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Best AI Customer Support Agents Software At A Glance - **Leader:** [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - **Highest Performer:** [Retell AI](https://www.g2.com/products/retell-ai/reviews) - **Easiest to Use:** [Gladly](https://www.g2.com/products/gladly/reviews) - **Top Trending:** [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) - **Best Free Software:** [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) --- **Sponsored** ### Ada Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Since 2016, Ada has powered more than 5.5 billion interactions for global brands like Cebu Pacific, IPSY, monday.com, Pinterest, Square, and Sky, delivering extraordinary experiences at scale. Ada’s generative AI agents act as your most valuable customer service employee, delivering always-on, global support across every channel and language. From email and messaging to voice and beyond, Ada consolidates support operations, breaks down silos, and gives teams time back to focus on what matters most. AI Voice: Eliminate wait times with natural, fast, and frustration-free phone support—no IVR menus, only effortless resolutions. AI Messaging: Deliver always-on, personalized customer support across social, web, mobile, SMS, and more. AI Email: Turn your email channel into a productivity powerhouse with AI that resolves 70% of emails instantly. Designed for enterprise, Ada combines automation and intelligence with unmatched control, transparency, and security. Own your AI customer service strategy end-to-end within one platform. Coach your AI agent, track performance, ensure compliance, and integrate seamlessly—all in one place. Automate complex SOP workflows—from refunds to trial extensions, train your AI agent to follow SOPs with precision using Ada playbooks. Measure ROI—Track CSAT, automated resolutions, NPS, and custom KPIs that matter to your business, so you can prove performance and prioritize what’s working. Enterprise-grade security—HIPAA, SOC2, and GDPR compliant to safeguard sensitive data with industry-leading security practices. Effortlessly integrate your tech stack—a robust ecosystem of out-of-the-box integrations and flexible APIs for a seamless flow of data. Discover how Ada can resolve 83% of customer inquiries automatically, reduce costs, and achieve faster response times and higher CSAT, without compromising quality. Book a free consultation with our AI customer service experts to discover how you can deliver efficient, high-quality support on every channel. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1010618&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=37339&secure%5Bresource_id%5D=1010618&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-customer-support-agents&secure%5Btoken%5D=f091d49953ef9443cb0124213455de0cc487e7e5091744b82e297543af5ae486&secure%5Burl%5D=https%3A%2F%2Fwww.ada.cx%2Flp%2Fai-customer-service-agent%2F&secure%5Burl_type%5D=paid_promos) --- ## Top-Rated Products (Ranked by G2 Score) ### 1. [itellicoAI](https://www.g2.com/products/itellicoai/reviews) itellicoAI is an AI-powered customer communication platform that automates inbound and outbound interactions across voice, web chat, and other channels. Built for businesses in the DACH region and beyond, itellicoAI deploys intelligent AI assistants that handle customer conversations naturally – 24/7, with zero wait times. Key capabilities include: • AI Voice Agents: Natural-sounding voice AI that answers calls, qualifies leads, books appointments, and provides customer support in multiple languages including German, English, and 50+ others. • Web Chat Automation: AI-powered chat agents that engage website visitors, answer questions, and convert leads around the clock. • CRM & Calendar Integration: Seamlessly connects with your existing systems including CRM platforms, calendars, and ticketing tools. Every interaction is automatically documented and processed in real-time. • Appointment Scheduling: AI assistants that handle the entire booking process, from initial inquiry to confirmation and reminders. • Lead Qualification: Intelligent screening and qualification of inbound inquiries to prioritize high-value opportunities for your sales team. itellicoAI serves businesses across real estate, e-commerce, automotive, hospitality, healthcare, and professional services. Whether you need to handle appointment bookings, customer service inquiries, or sales qualification, itellicoAI provides reliable automation with 99.9% uptime. Built with privacy and compliance in mind, itellicoAI is fully GDPR compliant. The platform is designed for quick deployment – get started in minutes, not months. Transform your customer communications with AI that sounds human, works around the clock, and integrates with your existing workflows. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [itellicoAI](https://www.g2.com/sellers/itellicoai) - **HQ Location:** Vienna, AT - **LinkedIn® Page:** https://www.linkedin.com/company/itellicoai/ (1 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 2. [KNO Plus](https://www.g2.com/products/kno-plus/reviews) Alltius is a GenAI platform which effortlessly powers enterprise applications, websites and contact centres. With Alltius, you can create skillful, secure and accurate AI assistants that can 2X sales & reduce support costs by 50% in weeks. Modern digital sales and support journeys are broken. Despite high investments to improve them, customers still wait a long time to resolve their queries by support agents whereas buyers face irrelevant pitches by sales agents. Alltius transforms sales, support and customer interactions with AI assistants that help sales agents sell more, support agents close tickets & customers find information they need. Alltius’ customers saw 2X increase in sales, 1.9X in self-serve ticket deflection and 5X in ticket resolution time within weeks of implementation. Alltius is powering largest organizations in insurance, financial services, SaaS, consulting and more. Alltius distinguishes itself from DIY projects, traditional chatbot and other AI tools with it’s comprehensive features & capabilities: A. Versatility in terms of options to create AI assistants Knowledge Sources: Alltius integrates with a wide range of sources including APIs, URLs, documents, tickets, videos, structured databases, images, charts, and more. Skills: It is capable of performing diverse tasks such as answering queries, creating sales pitches, data comparison, writing to databases, ticket creation, labelling, and drafting emails. Channels: AI chatbots can be deployed in various channels including APIs, widgets, Slack, and others. B. Time to Value : Alltius delivers ROI within weeks with ability to Create and coach AI assistants in minutes, test and go-live in a day Get customer insights, product improvement recommendations & more from day 1 Auto-update your FAQs And more. C. Accuracy: Use Gen AI assistants that are hallucination free with our advanced segmentation and knowledge technologies. D. Cost Efficiency: Deploy AI assistants at 1/10th cost of DIY projects with efficient caching, self hosted solutions and non-LLM workflows E. Scalability: Operate at enterprise scale volumes with comfortably managing over 100k queries daily. F. Security: An extremely secure platform with SOC2 Type 2 and ISO certified solutions, with optional private cloud for ultimate data protection. Along with the platform, alltius’ expert team with AI experts from CMU, BCG, Google, Meta and more work alongside you to reach your Gen AI goals. Assist every lead or customer; instantly, easily with alltius. Check out alltius.ai to schedule a demo. **Average Rating:** 4.3/5.0 **Total Reviews:** 2 **Seller Details:** - **Seller:** [Alltius](https://www.g2.com/sellers/alltius) - **Year Founded:** 2022 - **HQ Location:** Los Angeles, US - **Twitter:** @AlltiusAi (47 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/alltius/ (32 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 75% Small-Business, 25% Mid-Market #### Pros & Cons **Pros:** - Automation (1 reviews) - Conversations Management (1 reviews) - Helpful (1 reviews) - Interactions (1 reviews) **Cons:** - AI Limitations (1 reviews) - Learning Curve (1 reviews) - Poor Understanding (1 reviews) ### 3. [Kommunicate](https://www.g2.com/products/kommunicate/reviews) Kommunicate is a no-code, AI-powered customer service automation platform. Kommunicate helps businesses of all sizes automate customer service across websites, mobile apps, WhatsApp, and all major messaging platforms. Trusted by AI-first customer service teams at startups and enterprises alike, Kommunicate is recognized for its ease of use and scalability. Organizations like Rakuten, Crunch, Amgen, and Bridgestone have automated more than 80% of their repetitive customer queries with Kommunicate’s AI agents. These agents are trained on custom data to respond in a human-like way while maintaining the organization’s brand tone, ensuring consistency across web, mobile apps, WhatsApp, and all major messaging platforms. **Average Rating:** 4.8/5.0 **Total Reviews:** 22 **Seller Details:** - **Seller:** [Kommunicate](https://www.g2.com/sellers/kommunicate) - **Year Founded:** 2020 - **HQ Location:** Middletown, US - **Twitter:** @kommunicate (8 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13623163/ (30 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 83% Small-Business, 8% Enterprise #### Pros & Cons **Pros:** - 24/7 Support (2 reviews) - Automation (2 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) - API Integration (1 reviews) **Cons:** - Bug Issues (1 reviews) - Learning Curve (1 reviews) - Missing Features (1 reviews) - Performance Issues (1 reviews) - Poor Customer Support (1 reviews) ### 4. [Kong.ai](https://www.g2.com/products/kong-ai/reviews) At Kong.ai, we bring cutting-edge automation technologies, backed by a history of innovation in live chat, CRM, and all-in-one business solutions. Sales Agent: Generate qualified leads, conduct market research, and send personalized outreach across platforms. Marketing Agent: Create and schedule social media content, run multi-channel campaigns, and track performance. Recruiter Agent: Source candidates, score them, and schedule interviews with seamless third-party app integration. HR Agent: Manage onboarding, payroll, and performance reviews while boosting productivity insights. Customer Support Agent: Handle queries through chat, email, and social platforms, ensuring smooth customer service. **Average Rating:** 3.5/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Kong.ai](https://www.g2.com/sellers/kong-ai) - **Year Founded:** 2024 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/kong-ai-chatbots-agents (5 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 5. [LimeChat](https://www.g2.com/products/limechat/reviews) LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Science, Planet54, BlueTokai, Sometime By Asian Designers, Juicy Chemistry, it helps brands automate and personalize conversations throughout the buying journey, across all channels. Whether you are looking to reduce customer acquisition costs, increase sales, boost retention, or automate customer support, LimeChat’s product suite helps you with all of these and much more. LimeChat’s marquee products include a Human-Level Chatbot, WhatsApp Conversational Marketing, Omnichannel Helpdesk, and Click-to-Messenger ads. How does it differentiate from the competition? — While all other bots are generalized automation solutions that dilute their efficacy, LimeChat is exclusively built for eCommerce brands, thus delivering stellar results. 10X faster in the implementation Delivers 70% Automation & 10% conversions on chat — 2-way WhatsApp marketing campaigns, powered by AI conversations — Brands can reply instantly to customers who respond to the campaigns and keep them engaged with human-level AI — One single platform to control everything — conversations from all channels (FB Messenger, Instagram DM and comments, WhatsApp, Live Chat, Email), bot, campaigns, agent performance, and analytics **Average Rating:** 4.6/5.0 **Total Reviews:** 31 **Seller Details:** - **Seller:** [Limechat](https://www.g2.com/sellers/limechat) - **Year Founded:** 2020 - **HQ Location:** Bengaluru, IN - **Twitter:** @LimeChatAI (310 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/limechat/ (78 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Health, Wellness and Fitness, Consumer Goods - **Company Size:** 61% Small-Business, 39% Mid-Market #### Pros & Cons **Pros:** - Customer Support (8 reviews) - Features (8 reviews) - Helpful (7 reviews) - Ease of Use (6 reviews) - Customer Satisfaction (5 reviews) **Cons:** - Chatbot Issues (3 reviews) - Software Bugs (3 reviews) - Chat Functionality (2 reviews) - Chat Management (2 reviews) - Expensive (2 reviews) ### 6. [LiveChat](https://www.g2.com/products/text-livechat/reviews) Chat Summary is an advanced application designed to generate concise and insightful summaries of chat transcripts, enabling businesses to quickly grasp the essence of customer interactions without sifting through entire conversations. By leveraging OpenAI's cutting-edge natural language processing technology, Chat Summary provides accurate overviews, sentiment analysis, and actionable feedback, streamlining the review process and enhancing customer support efficiency. Key Features: - Automated Summarization: Automatically generates precise summaries of chat transcripts upon archiving, highlighting critical discussion points for swift comprehension. - Sentiment Analysis: Evaluates the emotional tone of conversations, offering insights into customer satisfaction and areas for improvement. - Actionable Agent Feedback: Extracts essential keywords and insights, providing agents with constructive feedback to enhance performance and customer interactions. - Centralized Reporting: Offers a detailed reports section where summaries, chat IDs, thread IDs, and full transcripts are accessible for comprehensive tracking and analysis. - Custom Summaries: Allows for tailored summaries focusing on specific aspects, such as issue identification or agent performance, based on business requirements. Primary Value and Problem Solved: Chat Summary addresses the challenge of efficiently reviewing extensive chat transcripts by providing concise overviews and sentiment analysis. This enables businesses to quickly identify key issues, monitor customer satisfaction, and offer targeted agent feedback, ultimately enhancing the quality of customer support and operational efficiency. By automating the summarization process, it reduces the time and effort required for manual transcript reviews, allowing support teams to focus on delivering exceptional service. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Text](https://www.g2.com/sellers/text-d7daf23a-c555-466c-8ae4-fc77beae1378) - **Year Founded:** 2002 - **HQ Location:** Wrocław, Lower Silesia - **LinkedIn® Page:** https://www.linkedin.com/company/text/ (382 employees on LinkedIn®) - **Ownership:** WSE: TXT **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 7. [LiveChatAI](https://www.g2.com/products/livechatai/reviews) Reduce support volume and boost customer satisfaction in minutes with LiveChatAI — a powerful AI-driven live chat solution. Seamlessly combining human and AI support, LiveChatAI instantly answers customer questions using your own documentation, FAQs, and website content. 💬 AI + Human Chat: Let the AI handle common questions, and smoothly hand off to your team when needed. ⚡ Instant Answers: Trained on your content, LiveChatAI gives accurate, real-time replies—no need for manual scripting. 📉 Lower Support Load: Deflect repetitive queries so your team can focus on complex issues. 🎯 Fast Setup: Connect your docs, go live in minutes—no code required. Give your customers the support they need, when they need it—without burning out your team. **Average Rating:** 4.6/5.0 **Total Reviews:** 19 **Seller Details:** - **Seller:** [LiveChatAI](https://www.g2.com/sellers/livechatai) - **Year Founded:** 2023 - **HQ Location:** N/A - **Twitter:** @LiveChatAI (126 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/livechatai/about/ (3 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 34% Mid-Market #### Pros & Cons **Pros:** - Customer Support (5 reviews) - Features (5 reviews) - Helpful (4 reviews) - Ease of Use (3 reviews) - Easy Setup (2 reviews) **Cons:** - AI Limitations (3 reviews) - Expensive (2 reviews) - Cost (1 reviews) - Inaccuracy (1 reviews) - Learning Curve (1 reviews) ### 8. [monday Work Management](https://www.g2.com/products/monday-com/reviews) monday work management is a flexible, AI-powered platform that empowers organizations to plan, execute, and scale any type of work in one place. It connects every level of work — from everyday tasks to company-wide initiatives — giving teams the freedom to work their way and leaders the visibility and control to turn strategy into impact.
 More than 245K customers worldwide, from fast-growing startups to Fortune 500 emterprises, rely on monday work management to operate smarter, move faster, and collaborate seamlessly across departments. Start your 14-day free trial and see monday work management in action. **Average Rating:** 4.7/5.0 **Total Reviews:** 14,860 **Seller Details:** - **Seller:** [monday.com](https://www.g2.com/sellers/monday-com-d88207e4-9e92-412d-903b-61cd13ca592b) - **Company Website:** https://monday.com/ - **Year Founded:** 2012 - **HQ Location:** Tel Aviv - **Twitter:** @mondaydotcom (40,849 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mondaydotcom (3,774 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Project Manager, CEO - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 61% Small-Business, 30% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (4038 reviews) - Team Collaboration (2777 reviews) - Project Management (2737 reviews) - Organization (2658 reviews) - Task Management (2417 reviews) **Cons:** - Missing Features (1721 reviews) - Learning Curve (1186 reviews) - Limited Features (1036 reviews) - Not Intuitive (835 reviews) - Limited Customization (746 reviews) ### 9. [MonoChat](https://www.g2.com/products/bordo-io-monochat/reviews) MonoChat is an all-in-one AI-powered communication and automation platform that enables businesses to manage all customer interactions from a single, centralized dashboard — across WhatsApp, Instagram, Facebook Messenger, Telegram, Google Business Messages, and WebChat. Built for modern businesses seeking scalability, MonoChat goes far beyond traditional live chat systems. It combines multi-channel messaging, AI agent orchestration, and workflow automation to help teams streamline customer communication, sales, and support operations in one unified experience. Whether you're a real estate agency scheduling appointments via WhatsApp, a dental clinic handling 24/7 inquiries through Instagram DMs, or a travel agency selling tours via Telegram — MonoChat gives you the tools to automate, personalize, and scale your conversations. Key Capabilities: 🔁 Omnichannel Inbox: Manage conversations from all channels in one shared inbox. 🤖 AI Assistant Orchestration: Build and deploy AI agents tailored to each business scenario — from answering FAQs to generating leads or completing bookings. 🧩 Custom Integration Layer: Connect MonoChat with your existing systems (CRMs, ERPs, booking tools) using APIs or MonoChat’s JS-based custom functions. 🛠️ No-Code Flow Builder: Design intelligent customer journeys using complex event processing — rule-based, AI-driven, or hybrid. 💬 Hybrid Agent Support: Seamlessly switch between AI agents and human agents, ensuring personalized service at scale. 📈 Custom Dashboards & Reporting: Track metrics, build dashboards, and monitor conversation performance across channels. Why Businesses Choose MonoChat: - Speed-to-launch: Set up an AI-powered chatbot and start engaging customers in under 15 minutes. - Built-in AI App Store (MonoStore): Choose from industry-specific AI bots tailored for real estate, automotive, clinics, NGOs, and more. - No developer dependency: Empower business teams to build and deploy without writing code. - Flexible monetization: Subscription plans, support tiers, and usage-based billing supported out of the box. MonoChat is already trusted by companies in real estate, healthcare, tourism, automotive, and nonprofit sectors to automate conversations, generate leads, and boost conversions — all without the need for a website. If you’re looking to turn every message into an opportunity — fast, smart, and at scale — MonoChat is the platform built for you. **Average Rating:** 4.3/5.0 **Total Reviews:** 3 **Seller Details:** - **Seller:** [Bordo.io](https://www.g2.com/sellers/bordo-io) - **Year Founded:** 2011 - **HQ Location:** Samsun, TR - **LinkedIn® Page:** https://www.linkedin.com/company/bordoio (21 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 67% Small-Business, 33% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (3 reviews) - Customer Support (2 reviews) - Helpful (2 reviews) - Useful (2 reviews) - Analytics (1 reviews) **Cons:** - Slow Performance (2 reviews) - AI Limitations (1 reviews) - Delays (1 reviews) - Limited AI Capabilities (1 reviews) - Limited Customization (1 reviews) ### 10. [Neople](https://www.g2.com/products/neople/reviews) Neople provides AI virtual employees. A Neople works in whatever platform you use, functioning just like a real employee trained on your company's information. With Neople, your support team can answer incoming tickets with lightning speed, maintaining your unique tone of voice, learning with every interaction. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **Seller Details:** - **Seller:** [Neople](https://www.g2.com/sellers/neople) - **Year Founded:** 2023 - **HQ Location:** s-Hertogenbosch, NL - **LinkedIn® Page:** https://www.linkedin.com/company/neople-io/ (29 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 50% Mid-Market, 50% Enterprise #### Pros & Cons **Pros:** - Writing Improvement (1 reviews) ### 11. [Neuron7.ai](https://www.g2.com/products/neuron7-ai/reviews) Neuron7.ai takes your organizational service knowledge and expertise to the next level with purpose-built AI and Agents. Our AI platform synthesizes knowledge from thousands of subject-matter experts, outdated and messy knowledge articles and manuals, into a expertise graph called the Smart Resolution Hub, providing a single system of intelligence across self-service, contact center, technical support and field service. Instead of offering a LLM or enterprise search tools, our AI agents seamlessly deliver compliant and consistent work instructions, SOPs and resolution guides integrated into existing workflows, guiding teams to the best next steps with unparalleled speed and accuracy. Our customers have improved their resolution times, drove higher CSAT, eliminated parts wastage and scaled knowledge so anyone from a 2 month trainee to a 20 yr tech can operate with confidence. **Average Rating:** 4.7/5.0 **Total Reviews:** 6 **Seller Details:** - **Seller:** [Neuron7.ai](https://www.g2.com/sellers/neuron7-ai) - **Year Founded:** 2020 - **HQ Location:** San Jose, US - **Twitter:** @Neuron7_AI (90 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/neuron7-ai/ (129 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 50% Enterprise, 50% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (2 reviews) - Automation (1 reviews) - Features (1 reviews) - Search Functionality (1 reviews) - Simple (1 reviews) **Cons:** - Cost Issues (1 reviews) - Data Management (1 reviews) - Difficult Learning Process (1 reviews) - Difficulty (1 reviews) - Editing Difficulties (1 reviews) ### 12. [Next-Gen Automation for Customer Engagement & Support](https://www.g2.com/products/next-gen-automation-for-customer-engagement-support/reviews) Slaab AI helps businesses stop losing customers due to slow responses. Customers decide in minutes, but most teams reply too late. Slaab AI uses Agentic AI to handle customer conversations across voice and chat in real time—answering questions, qualifying leads, booking appointments, and resolving issues automatically. Built for teams that want instant, intelligent customer interactions without scaling support teams. Founder Comment :- I’m the maker behind Slaab AI. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Slaab AI](https://www.g2.com/sellers/slaab-ai) - **Year Founded:** 2024 - **HQ Location:** Ahmedabad, IN - **LinkedIn® Page:** https://www.linkedin.com/company/slaabai/ (15 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 13. [NIVA](https://www.g2.com/products/niva/reviews) NIVA is an AI assistant that helps businesses automate conversations, support customers, and make information easy to access. It works across your website, product, or dedicated pages, delivering fast, accurate, and human-like responses tailored to your business. Set up in minutes, connect your data, and let NIVA handle repetitive queries while your team focuses on what matters. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Nivalabs AI](https://www.g2.com/sellers/nivalabs-ai) - **HQ Location:** Ahmedabad, IN - **LinkedIn® Page:** https://www.linkedin.com/company/nivalabs-ai/ (3 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 14. [OctaDezx Ai](https://www.g2.com/products/octadezx-ai/reviews) OCTADEZX is an AI-powered customer support and sales automation platform designed to help online businesses handle customer interactions efficiently, reduce manual workload, and increase conversions. It functions as a cloud-based system that operates 24/7, enabling businesses to respond to customer inquiries instantly without relying on human agents. At its core, OCTADEZX uses advanced natural language processing to understand customer intent and deliver accurate, context-aware responses in real time. Unlike traditional chatbots that rely on predefined scripts, it analyzes queries, recognizes what the customer is asking, and provides relevant answers, making conversations feel natural and intelligent. This significantly reduces response time and improves customer satisfaction, as AI systems can handle a large portion of routine inquiries instantly. One of its key features is automated FAQ handling and product-based response generation. The system can identify which product a customer is referring to and provide detailed information accordingly. It also includes image recognition capabilities within the dashboard, allowing the AI to match and respond based on visual product data. Additionally, OCTADEZX can scrape product information directly from a business website by simply inputting the website link, eliminating the need for manual product uploads and saving significant setup time. OCTADEZX operates through a centralized dashboard where all products, conversations, and analytics are managed in one place. It supports multi-channel communication, enabling businesses to handle messages from various platforms within a unified interface. The platform also integrates knowledge bases and continuously updates its responses based on product data and customer interactions, ensuring accuracy and relevance over time. Another critical feature is its self-learning capability. The AI improves continuously by analyzing conversations, feedback, and interaction patterns, leading to smarter replies, better recommendations, and higher conversion rates. It can also intelligently escalate complex queries to human agents when necessary, ensuring that critical issues are handled appropriately. Overall, OCTADEZX combines automation, intelligence, and scalability into a single system. It replaces repetitive customer support tasks with a fully automated AI assistant that not only improves operational efficiency but also enhances customer experience and drives business growth. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Octadezx](https://www.g2.com/sellers/octadezx) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (2 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 15. [Peach AI](https://www.g2.com/products/peach-ai/reviews) Peach is an AI Native Contact Center for B2C Businesses on WhatsApp **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Gumstack](https://www.g2.com/sellers/gumstack) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/trypeach (9 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 16. [Plivo](https://www.g2.com/products/plivo/reviews) Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency. **Average Rating:** 4.5/5.0 **Total Reviews:** 742 **Seller Details:** - **Seller:** [Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e) - **Year Founded:** 2011 - **HQ Location:** Austin, TX - **Twitter:** @plivo (12,575 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/plivo-inc/ (191 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** CEO, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 78% Small-Business, 17% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (30 reviews) - Customer Support (19 reviews) - Features (17 reviews) - Pricing (17 reviews) - API Quality (16 reviews) **Cons:** - Poor Customer Support (12 reviews) - Expensive (6 reviews) - Limited Features (6 reviews) - Messaging Issues (6 reviews) - Not Intuitive (6 reviews) ### 17. [QueryPal](https://www.g2.com/products/querypal/reviews) QueryPal is a full-suite AI support platform built for enterprises. Support teams use QueryPal to generate AI drafts, drive team-wide search and unlock insights to drive performance everyday. SOC2 Compliant with a 92% agent approval rating, QueryPal offers free trials for easy, risk-free testing. Get started free today! **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [QueryPal](https://www.g2.com/sellers/querypal) - **Year Founded:** 2020 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** http://www.linkedin.com/company/ctrlstack (6 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Mid-Market ### 18. [Robylon AI](https://www.g2.com/products/robylon-ai-robylon-ai/reviews) Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while our in-house human support specialists handle the remaining 10% to deliver a personalized, human touch. The best part is that you do not have to wait months to get started. With 24-hour onboarding, Robylon is ready to run your entire support system with no downtime and no disruption. Our platform is also designed to seamlessly integrate with your existing helpdesk, CRM, or customer service software to ensure smooth adoption. With Robylon, you get instant query resolution, AI-powered voice support, faster response times, and higher customer satisfaction all in one scalable platform. Robylon’s Key Value Proposition 1. AI + Human synergy: Automates up to 90% of customer and sales queries, with human agents managing complex cases. 2. Advanced Voice AI platform: Handles inbound and outbound calls for both support and sales. 3. Omnichannel engagement: Seamlessly supports Voice, Tickets/Emails, and Chat/Social (WhatsApp, Instagram, and more). 4. Proven efficiency gains: Up to 90% reduction in Average Handling Time (AHT) and 30% lower costs. 5. Easy to start and scale: Free plan available, with support for 40+ languages worldwide. **Average Rating:** 5.0/5.0 **Total Reviews:** 42 **Seller Details:** - **Seller:** [Robylon AI](https://www.g2.com/sellers/robylon-ai) - **Year Founded:** 2024 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://linkedin.com/company/robylonai (16 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Computer Software - **Company Size:** 83% Small-Business, 7% Mid-Market #### Pros & Cons **Pros:** - Artificial Intelligence (27 reviews) - Automation (25 reviews) - Efficiency (25 reviews) - Customer Satisfaction (24 reviews) - Ease of Use (23 reviews) **Cons:** - Learning Curve (2 reviews) - Limited AI Capabilities (2 reviews) - Accent Recognition (1 reviews) - AI Performance (1 reviews) - Chat Issues (1 reviews) ### 19. [SearchUnify AI Agents](https://www.g2.com/products/searchunify-ai-agents/reviews) SearchUnify's Agentic AI Suite has transformed our customer support operations with its synchronized network of purpose-built AI agents that autonomously collaborate to optimize every stage of support. Unlike single-function AI tools, this suite delivers coordinated intelligence across intake, resolution, escalation management, and quality assurance. Strengths: Multi-Agent Collaboration - The coordinated AI agent network (Support Agent, Agent Partner, Classification Agent, Knowledge Agent, Competency Agent, Escalation Manager, Quality Auditor) works seamlessly together, eliminating silos and ensuring consistent service quality. Measurable Business Impact - We've seen concrete results: 60% increase in case deflection, 45% reduction in customer escalations, 35% faster resolution times, and 40% higher CSAT scores. End-to-End Automation - The suite handles the complete support lifecycle: self-service discovery, intelligent routing and triage, automated resolution, escalation prevention, and performance auditing with human oversight. Data-Driven Intelligence - Powered by SearchUnify's proprietary knowledge retrieval technology, the agents deliver precise, context-aware responses leveraging our company's unique data and knowledge base. Easy Integration - Pre-built connectors to major platforms (Salesforce, Zendesk, Slack, SharePoint, etc.) and Model Context Protocols (MCPs) enable quick deployment without extensive customization. Security & Compliance - Comprehensive protection with SOC 2, HIPAA, GDPR, CCPA, and NIST compliance, plus PII encryption and granular role-based permissions. Continuous Optimization - Built-in audit trails, analytics dashboards, and human-in-the-loop feedback mechanisms help continuously refine performance. Industry Recognition - Named Champion in SoftwareReviews' 2026 Enterprise Search report, Major Player in IDC MarketScape 2025, and Leader in G2 Grid for 6 consecutive years. Areas for Growth: - Learning curve for optimizing multi-agent workflows - Requires investment in knowledge base quality for best results Recommendation: SearchUnify Agentic AI Suite is an exceptional solution for enterprises seeking to modernize customer support. The coordinated AI agent approach delivers superior results compared to traditional chatbots or single-function AI tools. Highly recommended for organizations prioritizing efficiency, quality, and customer satisfaction. **Average Rating:** 4.8/5.0 **Total Reviews:** 4 **Seller Details:** - **Seller:** [Grazitti Interactive](https://www.g2.com/sellers/grazitti-interactive) - **Year Founded:** 2008 - **HQ Location:** Panchkula, IN - **Twitter:** @Grazitti (3,582 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/282834/ (1,404 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 60% Mid-Market, 40% Enterprise #### Pros & Cons **Pros:** - Customer Support (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Features (1 reviews) - Helpful (1 reviews) **Cons:** - Inadequate Features (1 reviews) - Learning Curve (1 reviews) - Steep Learning Curve (1 reviews) ### 20. [ShowMe](https://www.g2.com/products/showme/reviews) Solving.ai exists to help companies maximize the value of their software investments by empowering both customers and employees with instant, AI-powered guidance and training. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Solving AI](https://www.g2.com/sellers/solving-ai) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 21. [Stramik](https://www.g2.com/products/stramik/reviews) Slow replies, missed chats, and robotic bots are driving your customers to competitors. Stramik gives you AI that actually knows your business, live visitor monitoring, and proactive messaging so you can turn every conversation into a reason to stay. Stramik combines the best of the competition at affordable per-organization pricing without paywalling most common features that users expect. We have proactive messaging features, live visitor monitoring, and integrations to the most popular CRMs out there including HubSpot, Shopify, and more. Our free iOS app allows agents and solopreneurs to provide quality support and engagement on the go as well. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Stramik](https://www.g2.com/sellers/stramik) - **Year Founded:** 2024 - **HQ Location:** Phoenix, US - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (169 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 22. [Textedly](https://www.g2.com/products/textedly/reviews) Textedly is a cloud-based SMS marketing and communications platform that enables organizations to send bulk SMS and MMS messages, manage contact lists, and automate message workflows. As a type of SMS marketing software solution, Textedly helps marketing, customer support, and engagement teams across small to mid-sized businesses and enterprises deliver timely notifications, promotions, and two-way interactions via text messaging. It combines campaign creation, contact management, and reporting in a single interface. Key features and benefits: Bulk SMS & MMS Messaging: Send high-volume text and multimedia messages with customizable sender IDs and personalized content. Two-Way Messaging Inbox: Centralize replies and conversations in a shared inbox for real-time customer engagement. Automated Scheduling & Drip Campaigns: Create one-time, recurring, or drip sequences with precise delivery windows to match audience time zones. Contact Segmentation & List Management: Build and maintain segmented lists based on tags, custom fields, or import sources for targeted outreach. Analytics & Reporting Dashboard: Monitor delivery rates, open statistics, and engagement trends with exportable reports. Textedly supports a range of use cases—from time-sensitive alerts to ongoing customer nurturing—by integrating payment collection, reputation management tools, and external systems connectivity. Additional value points: Integrated Payment Processing: Include secure payment links or mobile checkout directly within SMS threads to streamline transactions. Reputation Management & Google Reviews: Access built-in tools for managing your online reviews and optimization. Template Library & Personalization Tokens: Use pre-built templates and dynamic fields (e.g., {{FirstName}}) to enhance SMS & MMS message relevance and customization. By combining scalable messaging, automation, credit card payments, online reputation management, and integration capabilities, Textedly provides an objective, feature-rich solution for organizations seeking to communicate effectively with their audiences via SMS. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,309 **Seller Details:** - **Seller:** [Textedly](https://www.g2.com/sellers/textedly) - **Company Website:** https://www.textedly.com/ - **Year Founded:** 2015 - **HQ Location:** Los Angeles, CA - **Twitter:** @textedly_ (403 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18029956/ (16 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Owner, CEO - **Top Industries:** Non-Profit Organization Management, Real Estate - **Company Size:** 66% Small-Business, 28% Mid-Market #### Pros & Cons **Pros:** - Customer Support (388 reviews) - Ease of Use (377 reviews) - Helpful (307 reviews) - Communication (157 reviews) - Text Messaging (149 reviews) **Cons:** - Expensive (105 reviews) - Missing Features (88 reviews) - SMS Issues (71 reviews) - Limited Texting Features (65 reviews) - Learning Curve (59 reviews) ### 23. [Triviat AI](https://www.g2.com/products/triviat-ai/reviews) Human-like AI phone calls & chats. Bring your customer communication to the next level while slashing costs and increasing sales **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Triviat AI](https://www.g2.com/sellers/triviat-ai) - **Year Founded:** 2022 - **HQ Location:** Zaandijk, NL - **LinkedIn® Page:** https://www.linkedin.com/company/triviat-ai (13 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Mid-Market #### Pros & Cons **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Helpful (1 reviews) ### 24. [ViaSay](https://www.g2.com/products/viasay/reviews) Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership. **Average Rating:** 4.6/5.0 **Total Reviews:** 49 **Seller Details:** - **Seller:** [ViaSay](https://www.g2.com/sellers/viasay) - **Year Founded:** 2016 - **HQ Location:** Paris, Île-de-France - **Twitter:** @Mindsay_ai (1,437 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10657010/ (12 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Airlines/Aviation, Leisure, Travel & Tourism - **Company Size:** 50% Mid-Market, 34% Enterprise #### Pros & Cons **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Helpful (1 reviews) - Insights (1 reviews) **Cons:** - AI Limitations (1 reviews) - Flow Management (1 reviews) - Learning Curve (1 reviews) - Team Dependency (1 reviews) ### 25. [VYZR.AI](https://www.g2.com/products/vyzr-ai/reviews) VYZR.AI is an AI-powered voice agent, WhatsApp automation, and web chat platform that gives businesses a 24/7 AI employee to handle inbound calls, outbound calls, WhatsApp conversations, and website chat — all from a single dashboard, in over 100 languages. Unlike traditional IVR systems, basic chatbots, or developer-only voice AI platforms, VYZR deploys production-ready AI agents in under 30 minutes using a no-code drag-and-drop conversation flow builder — no engineers required. WHAT VYZR DOES: AI Voice Agents — Answers inbound calls instantly and makes outbound calls at scale (up to 10,000 simultaneous calls). Handles lead qualification, appointment booking, objection handling, smart retry logic, time-zone-aware dialing, call recording, full transcription, and seamless warm transfer to human agents with complete conversation context. WhatsApp AI — Goes beyond basic WhatsApp bots. VYZR's WhatsApp AI holds natural, personalised conversations powered by the WhatsApp Business API. Includes Vision AI (customers send photos — AI sees and responds), automatic voice note transcription, full media attachment handling, and intelligent follow-up sequences. No generic blasts. No WhatsApp bans. Web Chat AI — Page-aware chat widget that adapts conversations based on what the visitor is viewing. Qualifies leads, captures contact details, and syncs everything to CRM in real time. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [VYZR AI](https://www.g2.com/sellers/vyzr-ai) - **Year Founded:** 2025 - **HQ Location:** Dubai, AE - **LinkedIn® Page:** https://www.linkedin.com/company/vyzrai/ (1 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Mid-Market ## Parent Category [ AI Agents](https://www.g2.com/categories/ai-agents) ## Related Categories - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) --- ## Buyer Guide ### What You Should Know About AI Customer Support Agents Software ### AI Customer Support Agents software buying insights at a glance [AI Customer Support Agents software](https://www.g2.com/categories/ai-customer-support-agents) helps organizations automate and scale customer service operations by deploying intelligent agents that can answer questions, retrieve information, and resolve support requests across digital channels. These tools allow teams to deploy AI customer support agents that interact with [knowledge bases](https://www.g2.com/categories/knowledge-base-software) **,** [CRM systems](https://www.g2.com/categories/CRM), ticketing platforms, and support tools to complete tasks such as responding to inquiries, routing conversations, resolving common issues, and escalating complex cases to human agents. As businesses increasingly operationalize generative AI within customer service workflows, AI support agent platforms are becoming essential infrastructure for teams looking to move automation beyond basic chatbots into real support operations. Organizations often adopt AI customer service agents to reduce repetitive ticket volume, streamline support workflows, and deliver faster responses to customers. Across G2 user reviews, buyers frequently highlight benefits such as improved response times, easier access to internal knowledge, and the ability to automate high-volume support interactions without heavy engineering investment. The best AI customer support agents combine flexible automation logic, strong integrations, and reliable responses that support real customer service workflows. Pricing for AI customer support software varies depending on automation complexity, usage volume, integrations, and governance features. Many vendors offer tiered subscriptions combined with usage-based pricing tied to conversations or automated resolutions. Buyers evaluating the best AI customer support agents often consider implementation support, model usage costs, analytics capabilities, and long-term administration effort when estimating total cost of ownership. **Top 5 FAQs from software buyers:** - What features should I look for in the best AI customer support agents for reducing repetitive tickets? - How do AI customer support agents automate responses to common customer inquiries? - How do AI customer service agents handle escalation when they are uncertain about an answer? - What types of customer support workflows can AI support agents automate? - How do AI customer support agents improve response times and support team productivity? G2’s top-rated AI Customer Support Agents software includes [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **,** [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **,** [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) and [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews). ### What are the top-reviewed AI Customer Support Agents on G2? [**Salesforce Agentforce**](https://www.g2.com/products/salesforce-agentforce/reviews) - Number of Reviews: 197 - Satisfaction: 89 - Market Score: 99 - G2 Score: 94 [**Fin by Intercom**](https://www.g2.com/products/fin-by-intercom/reviews) - Number of Reviews: 381 - Satisfaction: 99 - Market Score: 76 - G2 Score: 88 [**Zendesk for Customer Service**](https://www.g2.com/products/zendesk-for-customer-service/reviews) - Number of Reviews: 124 - Satisfaction: 74 - Market Score: 89 - G2 Score: 81 [**Jotform AI Agents**](https://www.g2.com/products/jotform-ai-agents/reviews) - Number of Reviews: 219 - Satisfaction: 96 - Market Score: 62 - G2 Score: 79 [**Genesys Cloud CX**](https://www.g2.com/products/genesys-cloud-cx/reviews) - Number of Reviews: 63 - Satisfaction: 53 - Market Score: 77 - G2 Score: 65 Satisfaction reflects user-reported ratings across factors such as ease of use, feature fit, and support quality. ([Source 2](https://www.g2.com/reports)) Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in AI Customer Support Agents #### Feedback Pros: What Users Consistently Appreciate - **Efficient data collection and customer engagement** - “_I have been using Jotform AI Agents for a month and a half, and I see that this AI makes things a little better by providing better knowledge to the end user and collecting data from them. It's pretty helpful for my logistics company as I use it on my website as a chat assistant. It collects data from customers worldwide and either stores it on the AI website or sends it to my registered email ID, which helps us directly contact customers and improve our sales and marketing processes. I appreciate how smoothly it integrates into our workflow, and it helps increase our work efficiency while minimizing expenses since it's more cost-effective than hiring employees. The chat and form submission processes are features I've never seen in another chat AI, and they are among the most likable aspects for me. I also like that it helps connect to customers worldwide and keeps our international business relations smooth with polite and official communication, making better relationships with our customers.”_ - [Siddhaswar P.](https://www.g2.com/products/jotform-ai-agents/reviews/jotform-ai-agents-review-12428233), Jotform AI Agents review - **Effortless automation and exceptional usability** _“I use Salesforce Agentforce to automate tasks like booking tables, conference rooms, or providing customer support. I find the actions available in the agent very simple to operate. It's also more reliable and way easier to use, with tasks becoming very simple and requiring fewer steps to get the response I need. The initial setup of Salesforce Agentforce was straightforward; naming the agent and providing the instructions and actions made it ready to use. I also like that it integrates with payment platforms to automate payments for bookings. I recently switched to Salesforce Agentforce from Zoho because of these benefits, and I would easily rate it 10 out of 10.” -_ [_Amishaaa G_](https://www.g2.com/products/salesforce-agentforce/reviews/salesforce-agentforce-review-12392874)_., Salesforce Agentforce review_ - **Instant, accurate answers that save our support team time** - “_What I like best about Fin by Intercom is that it helps in answering customer queries instantly without much manual effort. It understands the customer question quite well and provides accurate responses based on the help articles. This saves a lot of time for the support team because many common questions get resolved automatically. The setup is also quite simple, and it works smoothly with the Intercom platform, which we already use for customer support._” - [Sunny Y.](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-12451021), Fin by Intercom review #### Cons: Where Many Platforms Fall Short - **Higher entry cost and ramp-up time for new users** - **“** _It’s not really a dislike, but the high initial cost and the learning curve for a new team could be a deterrent to adoption.” -_ [Vanshul C.](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-12325184), Zendesk for Customer Service review - **Overwhelming UI and multi-step navigation for reporting insights** - “_Something that I dislike about this is that the UI can feel a bit overwhelming at first. Too many options and settings for someone new, and not everything is intuitive. Also, some reporting and historical data views could be more straightforward; you sometimes need extra clicks to get simple insights. Rest everything works perfectly fine.” -_ [Furkan K.](https://www.g2.com/products/genesys-cloud-cx/reviews/genesys-cloud-cx-review-12217003)_,_ Genesys Cloud CX - **A complex interface and setup can slow early adoption** - _“Some features are hard to understand at first and need time to learn. The setup can be confusing without clear guidance. Also, it sometimes feels too complex for simple tasks that should be quicker to do. This can slow down the work at the beginning.”_ - [Paulina P.](https://www.g2.com/products/salesforce-agentforce/reviews/salesforce-agentforce-review-12221969), Salesforce Agentforce review ### My Expert Takeaway on AI Customer Support Agents AI customer support agents deliver the most value when organizations treat them as workflow automation layers rather than simple conversational tools. The strongest deployments combine AI reasoning with structured support workflows, enabling teams to route inquiries, retrieve knowledge, resolve repetitive requests, and efficiently escalate complex issues. In practice, leading AI support agent platforms act as orchestration layers across [help desks](https://www.g2.com/categories/help-desk) **,** [knowledge bases](https://www.g2.com/categories/knowledge-base-software) **,** and [CRM systems](https://www.g2.com/categories/CRM) to manage large volumes of customer interactions while maintaining consistent service quality. Review sentiment across this dataset reflects strong adoption. The category averages a 4.58-star rating and a 9.15/10 likelihood to recommend, alongside strong usability signals, including Ease of Use (6.44/7), Ease of Setup (6.30/7), and Quality of Support (6.34/7). These results suggest that AI customer support software has matured beyond early experimentation and is delivering measurable value once deployed in real support workflows. Challenges typically appear when teams expand from pilot use cases to broader automation. High-performing teams approach AI customer service agents with clear workflow design, well-maintained knowledge sources, and governance rules that keep automated responses accurate as usage grows. The best AI customer support agents balance automation flexibility with operational reliability, allowing teams to iterate quickly while maintaining control over integrations, escalation logic, and response quality. ### AI Customer Support Agents FAQs #### **What are the best AI customer support agents for reducing support ticket volumes?** For ticket deflection, [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) for automating customer inquiries and reducing human workload, while [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) leads the category overall and [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) emphasizes 24/7 automated question handling and service-request management. #### **Which AI customer support platforms provide reliable 24/7 automated customer inquiry handling?** Several AI customer support platforms help businesses deliver reliable 24/7 automated inquiry handling by combining [AI chatbots](https://www.g2.com/categories/ai-chatbots), knowledge base search, and ticket automation. AI customer support solutions like [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) enable round-the-clock responses with built-in request management and form automation, making them useful for teams that want structured intake and support workflows. [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) is widely used for automatically resolving routine questions by pulling answers from company [knowledge bases](https://www.g2.com/categories/knowledge-base-software) and previous support content. Meanwhile, [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) provides AI-powered bots and automation that help enterprises manage high ticket volumes while maintaining continuous support coverage across chat, messaging, and help centers. #### **Which AI customer support agents offer the best self-service and multi-channel support capabilities?** Several AI customer support platforms help teams deliver self-service and multi-channel support. [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) enables AI-driven service automation within the Salesforce ecosystem. Gladly unifies conversations across channels like email, chat, and messaging in a single customer timeline. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) supports enterprise-grade omnichannel engagement across voice, chat, and social channels, while [Birdeye](https://www.g2.com/products/birdeye/reviews) helps multi-location businesses manage and automate customer interactions across multiple platforms. #### **What are the top AI agents for customer support?** Top options on G2 currently include [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **,** [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **,** [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) **,** [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **,** and [Freshdesk](https://www.g2.com/products/freshdesk/reviews). The right choice depends on your support complexity, channels, knowledge base maturity, and whether you prioritize quick setup, workflow depth, or enterprise governance. #### **What are the top AI-powered helpdesk tools for automating common customer queries and improving response times?** Here are some top AI-powered helpdesk tools that help automate common customer queries and improve response times: - [**Fin by Intercom**](https://www.g2.com/products/fin-by-intercom/reviews) - Uses AI to automatically resolve routine and complex customer questions by pulling accurate answers from a company’s knowledge base. - [**Talkdesk**](https://www.g2.com/products/talkdesk/reviews) - Provides AI-driven customer experience automation that helps support teams handle inquiries faster across voice and digital channels. - [**Salesforce Agentforce**](https://www.g2.com/products/salesforce-agentforce/reviews) - Enables scalable AI-powered support workflows that automate customer interactions and accelerate response and resolution times. ### Most Popular FAQs #### Which AI customer support agent has the best reviews? The highest-reviewed AI customer support agents on G2, measured by review volume, star rating, and likelihood to recommend, include a mix of purpose-built AI tools and established platforms.&nbsp; - [Retell AI](https://www.g2.com/products/retell-ai/reviews) **:** A voice-first AI agent platform built for high-volume inbound and outbound call automation, favored by teams that need reliable, low-latency conversational AI with minimal setup overhead. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk/reviews) **:** A widely adopted support platform with mature AI agent capabilities, praised for its breadth of integrations and consistency across high-traffic support environments. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **:** An enterprise-grade cloud contact center platform with embedded AI routing and agent assistance, highly rated for omnichannel support and quality management. - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **:** An AI-native support agent that resolves customer queries end-to-end using a company's existing knowledge base, built for SaaS and tech teams prioritizing deflection rates. #### What AI agents offer customer support automation? AI agents designed for customer support automation handle repetitive, high-volume tasks such as ticket routing, FAQ resolution, and follow-up messaging without human involvement. These are among the most reviewed platforms on G2 for autonomous support automation. - [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) **:** A no-code AI agent builder that automates intake, FAQ responses, and data collection workflows, widely used by teams looking to reduce manual support touchpoints without engineering resources. - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **:** An enterprise AI agent platform embedded within the Salesforce ecosystem, enabling automation of complex, multi-step support workflows that draw directly on CRM data and customer history. - [Tidio](https://www.g2.com/products/tidio/reviews) **:** A live chat and AI agent platform that automates responses across chat and email channels, with reviewers citing its automation builder as accessible for non-technical support teams. #### Which AI customer support platform has the best self-service options? Self-service capability, measured by how effectively an AI agent resolves queries without escalation, is one of the most scrutinized metrics in G2 reviews for this category. These platforms consistently receive the strongest marks for enabling customers to find answers independently. - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) **:** Features Freddy AI, an embedded assistant that surfaces relevant knowledge base articles and automates responses to common queries, with SMB and mid-market reviewers noting strong out-of-the-box self-service performance. - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) **:** Includes an AI-assisted self-service portal with contextual article suggestions and bot-driven deflection, valued by teams in the Zoho ecosystem for its tight integration and low admin overhead. - [Level AI](https://www.g2.com/products/level-ai/reviews) **:** An AI-powered contact center intelligence tool that surfaces relevant knowledge in real time, helping agents and self-service flows resolve issues faster with fewer escalations. #### Which AI customer support tool integrates with live chat systems? Live chat integration is among the most frequently cited requirements in G2 reviews for AI customer support agents. Buyers consistently prioritize tools that layer AI capabilities onto existing chat infrastructure rather than replacing it. - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **:** Operates natively within Intercom's live chat messenger, enabling AI and human agents to share a unified conversation thread, a feature tech teams frequently cite for its smooth escalation and context passing. - [Gladly](https://www.g2.com/products/gladly/reviews) **:** A customer service platform that unifies live chat, email, voice, and AI within a single customer timeline, praised by retail and DTC reviewers for eliminating context loss during agent handoffs. - [JustCall](https://www.g2.com/products/justcall/reviews) **:** A cloud communications platform with AI assist features that integrates with major live chat and CRM tools, used by sales and support teams to keep AI-generated context in sync across channels. #### How much does an AI call center agent cost? Pricing depends on deployment model and call volume. Usage-based tools charge per conversation minute or per resolved interaction, while platform licenses are typically seat-based or tiered by active users. Key cost drivers include concurrent call capacity, integration complexity with existing telephony or CRM systems, and whether the vendor charges separately for AI model usage. One-time setup fees are frequently flagged by enterprise reviewers as an overlooked line item. When comparing vendors, G2 reviewers most commonly frame ROI around deflection savings versus live agent costs rather than platform price alone. ### Small Business FAQs&nbsp;&nbsp; #### What is the most affordable AI customer support agent for SMBs? Small business buyers on G2 frequently flag pricing flexibility and low upfront cost as primary decision criteria. See the full set of options on the[AI Customer Support Agents SMB page](https://www.g2.com/categories/ai-customer-support-agents/small-business). These tools stand out for accessible pricing without sacrificing core functionality. - [Tidio](https://www.g2.com/products/tidio/reviews) **:** A live chat and AI agent platform popular among e-commerce and service SMBs for its accessible entry pricing and quick setup without technical resources. - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) **:** A helpdesk platform with AI assist features that integrates tightly with Zoho's broader suite, valued by SMBs already in the Zoho ecosystem for cost consolidation. - [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) **:** An AI agent builder that small teams use to automate intake, FAQs, and data collection without writing code, at a price point designed for non-enterprise budgets. #### What is the best AI customer support agent for startups? Startups on G2 prioritize fast time-to-value, minimal IT dependency, and tools that scale without renegotiating contracts. These are among the most-reviewed options for companies with fewer than 50 employees. - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **:** A top choice for early-stage SaaS companies looking to automate support without a dedicated team, with reviewers citing rapid deployment and high resolution rates out of the box. - [Retell AI](https://www.g2.com/products/retell-ai/reviews) **:** Favored by startups that need to automate phone-based customer touchpoints quickly, with reviewers noting its low-code setup and strong API access for product teams. - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) **:** A practical first helpdesk for growing teams, with AI automation features that activate quickly and don't require a dedicated admin to maintain. #### Which AI customer support agent is the most user-friendly for startups? Ease-of-use and ease-of-setup scores from G2 reviewers at small companies consistently point to tools that non-technical founders and support leads can configure and launch without dedicated IT support. - [Tidio](https://www.g2.com/products/tidio/reviews) **:** A drag-and-drop interface for building AI support flows that SMB reviewers repeatedly call one of the easiest tools in the category to get live and produce results. - [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) **:** Startup teams with no development resources use Jotform's no-code agent builder to launch conversational support and data collection flows in hours, not weeks. - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) **:** Consistently rated accessible by non-technical SMB reviewers, with a guided setup experience and pre-built automation templates that reduce time to first resolution. #### Can a small business set up an AI customer support agent without an IT team? Yes. Several tools in this category are specifically designed for no-code or low-code deployment, and G2 reviewers at companies with fewer than 50 employees frequently confirm going live in days without engineering involvement. The keys to success are selecting a tool with pre-built integrations for your existing channels (email, chat, or voice) and a knowledge base your AI agent can be trained on. Reviewers most often flag onboarding support quality, not technical complexity, as the variable that determines time-to-value for resource-constrained teams. #### What are the best AI customer support agents for e-commerce small businesses? E-commerce is one of the most active buyer segments in this category on G2, with small retail and DTC brands specifically seeking AI agents that handle order status, returns, and product queries at scale during peak periods. - [Tidio](https://www.g2.com/products/tidio/reviews) **:** Widely used by small e-commerce stores for automated responses to order inquiries and abandoned cart recovery, with native integrations into Shopify and WooCommerce. - [Gladly](https://www.g2.com/products/gladly/reviews) **:** A customer service platform built for high-interaction retail environments, praised by DTC brands for surfacing full purchase history and enabling personalized AI-assisted responses. - [Birdeye](https://www.g2.com/products/birdeye/reviews) **:** An AI-powered customer experience platform that SMB retailers use for review management, messaging, and automated follow-up across multiple locations. ### Enterprise FAQs #### What is the best-rated AI customer support agent for tech enterprises? Technology companies, including SaaS, IT services, and computer software firms, are the most represented enterprise segment in G2 reviews for this category. See the full enterprise comparison on the[AI Customer Support Agents enterprise page](https://www.g2.com/categories/ai-customer-support-agents/enterprise). - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **:** The most-reviewed AI customer support agent among enterprise tech companies on G2, valued for its ability to resolve complex technical queries using internal documentation and support content. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk/reviews) **:** A top-rated enterprise support platform with deep AI automation capabilities, recognized by tech enterprises for its robust admin controls and high-volume ticket management. - [Retell AI](https://www.g2.com/products/retell-ai/reviews) **:** Highly rated by tech enterprise reviewers who need programmable, scalable voice AI, with teams using it to automate phone support at high call volumes with custom logic layers. #### What is the most reliable AI customer support tool for enterprises? Enterprise reviewers on G2 define reliability through a combination of uptime, consistent AI accuracy, and quality of vendor support. These platforms score highest across those combined dimensions within large organizations. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **:** An enterprise contact center platform with AI-embedded routing and agent assistance, consistently praised by large-scale operations teams for stability and enterprise SLA performance. - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **:** Salesforce's enterprise AI agent layer, rated highly for reliability by enterprise buyers already invested in the Salesforce ecosystem who need AI support agents with deep CRM context. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) **:** A cloud contact center platform with AI-native architecture and a strong enterprise uptime track record, favored by operations teams that need predictable performance at scale. #### What is the best-reviewed AI customer support agent for enterprise app integration? Integration depth is one of the most-cited evaluation criteria for enterprise buyers in G2 reviews. The ability to connect AI agents with CRM, ticketing, telephony, and data platforms determines whether a tool fits into an existing stack or creates new silos. - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **:** Natively integrated with the Salesforce platform and its ecosystem of third-party connectors, favored by enterprises that want their AI agents to act on CRM data in real time. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **:** Offers extensive pre-built integrations with enterprise CRM, workforce management, and telephony systems, with enterprise reviewers highlighting its integration reliability as a key differentiator. - [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) **:** An AI agent offering from ServiceNow that operates within its broader ITSM ecosystem, suited for enterprises that run support and service operations on the ServiceNow platform. #### Which AI customer support agents support multi-channel enterprise deployments? Multi-channel consistency, handling customer interactions across chat, email, voice, and social from a single AI layer, is a defining requirement for enterprise buyers. G2 reviewers at large organizations frequently cite fragmented channel coverage as a top frustration with legacy tools. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **:** Built for omnichannel enterprise contact centers, enabling AI-powered interactions across voice, digital, and messaging channels from a unified platform. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk/reviews) **:** Supports AI-assisted interactions across email, chat, voice, and social channels, with centralized reporting; enterprise reviewers value its channel breadth and admin visibility. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) **:** An AI-native cloud contact center platform with multi-channel support and enterprise-grade security features, widely used by large customer service operations teams. #### What do enterprise buyers most commonly dislike about AI customer support agents? Enterprise reviewers on G2 are candid about friction points. The most commonly cited dislikes include complex initial configuration for non-standard workflows, difficulty training the AI on proprietary or rapidly changing knowledge bases, limitations in handling nuanced escalations without human intervention, and the learning curve associated with admin and reporting interfaces. Buyers at larger organizations also frequently mention challenges with multi-region deployment, language support gaps, and integration setup time when connecting AI agents to legacy CRM or telephony infrastructure. Evaluating vendors against these specific criteria during a trial period is strongly recommended before enterprise procurement. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5ky9es*_gcl_au*MTY2NDg2MDY3Ny4xNzU1MDQxMDU4*_ga*MTMwMTMzNzE1MS4xNzQ5MjMyMzg1*_ga_MFZ5NDXZ5F*czE3NTUwOTkzMjgkbzQkZzEkdDE3NTUwOTk3NzYkajU3JGwwJGgw) 2. [G2 Winter 2026 Reports](https://company.g2.com/news/g2-winter-2026-reports) Researched By: [Bijou Barry](https://research.g2.com/insights/author/bijou-barry) Last updated on April 23, 2026