Uses a Large Language Model for its AI and integrates into GHL. This is a growing business with really great people innovating new features and stability. Impressed with the easy to implement design of the voice agents. Weekly "office hours" to support customers Review collected by and hosted on G2.com.

It can take a while to contact support (but they are excellent). Noticed a few software bugs that they are in process of fixing. Slight learning curve getting the AI to stay on script. Review collected by and hosted on G2.com.

The user interface is clean and well-organized, making it easier to navigate despite the platform’s robust features. The flow builder is very good!nand Its No code ! It takes time to understand and implement, but It will be so fun to do this.

Although there is a learning curve during setup, the overall ease of use is good. After doing the Implementation It makes a powerful tool for businesses as a call center. Currently I set two automation flows using Thoughtly. My Usage is currently low but planning to design more scenarios and Implement accordinly. Zapier Integration is a Plus. Review collected by and hosted on G2.com.

Few areas Definately Thoughtly need to concentrate to Improve the product

1. Customer Support - Its very poor, you will not get quick response and Turn around time is max 5days which is a way long

2. Indian Numbers - I see there are no numbers for India which is a big Miss, even though If t is there, i yet to receive an update I dropped a query few days before.

3. Learning Curve - It is a Latest Tech so It takes good amount of time to understand the product and Implement to your business Review collected by and hosted on G2.com.

I really like the interface and the simple workflows Review collected by and hosted on G2.com.

There was a lack of customer support for a time, however that was ressolved Review collected by and hosted on G2.com.

Thoughtly has a well thought out (pun intended) interface. Provides outbound calling for sales and inbound for customer service. Great for people who uses the phone for sales. Gives an alternative to use AI instead of hiring somebody. Review collected by and hosted on G2.com.

thoughtly is very buggy and doesn't consisently work at times. different browsers have different issues. Some AI voices sound a bit robotic. Its going to take a while but I'm confident it'll get better. Review collected by and hosted on G2.com.

As both a user and partner of Thoughtly, I’m impressed by its ease of use and sustainable design. The platform’s intuitive interface makes voice AI integration simple and accessible for any skill level. Thoughtly’s sustainable approach to AI—built for efficiency and scalability—aligns perfectly with our goals, offering us a reliable, responsible solution that we know will grow with us. Review collected by and hosted on G2.com.

There's not a whole lot I dislike, the platform really is great. Review collected by and hosted on G2.com.

i love how clean it is and easy to use it works with most countries and the voices are great. Review collected by and hosted on G2.com.

i would be great if they added Open AI's new real-time API Review collected by and hosted on G2.com.

The interface is very user friendly. There are also many integration options with different applications. Review collected by and hosted on G2.com.

Thoughtful itself is great!!! I would like to see more information in the docs. Review collected by and hosted on G2.com.

Thought.ly shines with its easy setup for AI voice agents. The process is seamless and features are in the works to make it more robust, allowing even less technical users get started quickly. Easy recommend! Review collected by and hosted on G2.com.

Area for improvement is addressing the now frustrating GDPR compliance and the business verification processes. Its promised to be improved. Review collected by and hosted on G2.com.

Being able to connect with the team as if they're an extension of my own. Which they are! Review collected by and hosted on G2.com.

Not being able to connect with them more! Review collected by and hosted on G2.com.

Once you sign up with them, the team does work hard to make sure the product works for you. Review collected by and hosted on G2.com.

AI is new and developing extremely fast. More research into what works best would be helpful. Review collected by and hosted on G2.com.