The dashboard is clean and easy to use. Even during large campaigns, I can clearly see what is happening in real time. Review collected by and hosted on G2.com.

There are no major issues, but I have noticed some minor UX problems. Review collected by and hosted on G2.com.

It quickly screens applicants and collects the information our recruiters need. Review collected by and hosted on G2.com.

It would be great to have more voice variants available, but aside from that, I haven't encountered any other issues. Review collected by and hosted on G2.com.

The branded caller ID has truly changed the game. Now, people are answering calls that they used to ignore. Review collected by and hosted on G2.com.

It would be great if there were more branding options available. Review collected by and hosted on G2.com.

It describes our services in a very natural tone while also allowing clients to book consultations at the same time. Review collected by and hosted on G2.com.

The interface should be more compact, but aside from that, I have no other complaints. Review collected by and hosted on G2.com.

It immediately connects with every student who signs up to receive programme information. The calls are made promptly, collect the necessary details, and then direct qualified students to our advisors. Review collected by and hosted on G2.com.

The platform is not very beginner-friendly. Review collected by and hosted on G2.com.

The compliance handling is excellent. It reads disclosures, gathers eligibility information, and seamlessly transfers the conversation to licensed agents. I appreciate all of its features. Review collected by and hosted on G2.com.

The user interface could benefit from additional customization options. Review collected by and hosted on G2.com.

Seemed easy to create the agents as well as the woek flow process for the AI Review collected by and hosted on G2.com.

Our experience with Thoughtly has been nothing short of frustrating. We initially purchased credits in November/December but were unable to use them due to a verification process that was not clearly communicated. This process dragged on for weeks with little support from Thoughtly. Despite multiple follow-ups, we were eventually told that we would not be refunded or credited for the unusable credits—until we had to escalate the issue ourselves.

In January, we encountered yet another issue where the credits we paid for were not reflected in our account. Again, it took weeks of back-and-forth before any resolution was provided. The customer support team was slow to respond, often passing our case around without real progress.

Even after resolving the billing issues, we faced additional verification roadblocks with their third-party provider, Twilio. Thoughtly repeatedly asked us for the same information we had already provided, leading to more delays and unnecessary frustration.

Overall, Thoughtly’s lack of transparency, poor communication, and slow resolution of critical issues made for a highly disappointing experience. While their platform might have potential, their customer service and operational inefficiencies make it nearly impossible to rely on for business needs. If you need a platform that just works, I’d strongly advise looking elsewhere. Review collected by and hosted on G2.com.

Thoughtly manages large volumes efficiently and doesn't experience any slowdown. Review collected by and hosted on G2.com.

Initially, I found the scheduling process confusing, but now I have no issues with it. Review collected by and hosted on G2.com.

Been with them almost 1 year and have watched them grow and compete with others; and the customer service remains top notch. Occasional hiccups are correctly addressed and I remain a supporter of them after all this time I will not switch. The product continues to grow and improve Review collected by and hosted on G2.com.

Sometimes the customer service takes a few days but that has improved greatly and I almost have 1 day service (sometimes same day) for my concerns. Review collected by and hosted on G2.com.

We've worked with Thoughtly and several other Voice AI systems. While none of them are perfect, Thoughtly has been by far the most innovative platform, and their team has been super nimble as they've continued to iteratively improve.

The AI script editor is intuitive and easy to use, and the number of integration and feature roll outs has developed rapidly. We love that we aren't limited to their own internal voices, and we're able to use other third party voice applications. UI is great, and they have great agency support.

Overall, this is the system we recommend for our clients that are implementing Voice AI. Hands down 10 outta 10. Review collected by and hosted on G2.com.

Currently, there aren't any systems that are perfect. (Trust me, we've tried all of them) Known issues with any voice ai system is the occasional lagtime or a clunky response, but candidly, it's no worse than most humans. There have also been some user frustrations with how things have changed over time such as billing (not the pricing itself, as that's actually continued to improved especially if you're buying your minutes in bulk) but rather the mechanics of the billing infrastructure. Review collected by and hosted on G2.com.