The AI phone agents handle initial customer engagements without needing manual dialing, and the integration with our CRM means prospects are logged automatically. Review collected by and hosted on G2.com.

Setting up the more advanced workflows isn’t very intuitive at first, and we had to rely on support and the tutorials more than we expected. Review collected by and hosted on G2.com.

It's easy to set up and the agents do a reasonable job when tuned up (for incoming calls, not used for outgoing). Review collected by and hosted on G2.com.

There's a complicated verification process required before you can properly use the platform. I really dislike all the hidden charges that have come to light. It's meant to be 500 credits a month per line, but I'm charged 1000 credits. They're now passing through additional charges (these weren't disclosed at the point of sale). There's going to be loads of these tools, skip this one and wait for one that has a more transparent team. Review collected by and hosted on G2.com.

The AI voice agents lift a huge weight off my team by handling the initial outreach and qualifying prospects before they speak with a salesperson. Review collected by and hosted on G2.com.

Configuring post-call actions and the more advanced automations was confusing at first, and it took some trial and error before it finally clicked with our flow. Review collected by and hosted on G2.com.

The automatic response to new inquiries ensures that we no longer miss messages outside of business hours, and prospects often receive answers more quickly than before. Review collected by and hosted on G2.com.

The initial setup, especially when it comes to defining precise post-call actions, requires more planning than I anticipated. Additionally, I found that the support resources could be clearer. Review collected by and hosted on G2.com.

Thoughtly AI voice agents handle routine customer callbacks and free our team to focus on more complex support tickets, without the fatigue of constant dialing. Overall, this has helped improve our efficiency. Review collected by and hosted on G2.com.

This still requires some human support and isn’t fully automated yet. Review collected by and hosted on G2.com.

It contacts our leads faster than any person could. Sometimes, the lead is already on the phone with Thoughtly before they even leave our website. Review collected by and hosted on G2.com.

Setting up does require some planning, but the effort is definitely worthwhile. Review collected by and hosted on G2.com.

Automating the first round of outbound calls has saved our team several hours each week, and the system’s natural-sounding voice unexpectedly helps keep prospects engaged. Review collected by and hosted on G2.com.

Some of the UX elements felt like they could be streamlined. Review collected by and hosted on G2.com.

Thoughtly AI voice agents handle overflow calls when human agents are busy, so fewer customer inquiries go unanswered. Review collected by and hosted on G2.com.

Complex questions still require manual transfer. Review collected by and hosted on G2.com.

It contacts our leads more quickly than any person could. Sometimes, the lead is already speaking thoughtfully before they even leave our website. Review collected by and hosted on G2.com.

Setting it up requires some planning, but it's definitely worth the effort. Review collected by and hosted on G2.com.

The AI contacts prospects immediately after they express interest and can quickly qualify them. I appreciate that it asks intelligent and natural questions and then schedules meetings directly in calendars. Review collected by and hosted on G2.com.

It would be helpful if a built-in call function could be added in the next update. Review collected by and hosted on G2.com.