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AB

Verified User in Banking

Mid-Market (51-1000 emp.)

4/20/2023

"Improved a lot of the issues we were experiencing with our Sharepoint-based intranet"

4.5/5

What do you like best about ThoughtFarmer?

Gives us - the Employee Communications team - a lot of control and flexibility over the intranet that we didn't have with Sharepoint. We can add pages, add sections, restructure the site, enable features - all without the involvement of a specialized IT person. Love that. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

The analytics site takes some getting used to and there are some thing we wish we could measure more easily than is possible with the site. However, our Customer Care contact is always available to answer our questions about what is possible with the site so that's really helpful. Review collected by and hosted on G2.com.

What problems is ThoughtFarmer solving and how is that benefiting you?

I had inherited a Sharepoint-based intranet when I started in my role and felt very boxed in with it. There was more we wanted to do with it, more features we wanted to explore, changes we wanted to make to make the site more interactive - but all this could only be done with the help of a Sharepoint specialist. The Thoughtfarmer intranet automatically came with a lot more interactive and intuitive features (comments/likes, communities, forums, etc) and gives us so much flexibility to make things how we want them. It's nice to see people interacting with our content, and since this is so much easier to use than Sharepoint, it's allowed us to empower more teams to own and manage their own content. Review collected by and hosted on G2.com.

Response from Marc McPherson of ThoughtFarmer

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Thanks so much for your review. As you may know, we've completely relaunched our analytics in house and continue to expand it all the time. Have you had a chance to check it out yet? If not, reach out, we'd love to show you around!

EB

Verified User in Banking

Mid-Market (51-1000 emp.)

10/24/2023

"Thought Farmer Intranet"

5/5

What do you like best about ThoughtFarmer?

Ease of use, looks great, intuitive to use Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

The thing I dislike about ThoughtFarmer is that we didn't find them sooner! Review collected by and hosted on G2.com.

Response from Marc McPherson of ThoughtFarmer

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We're thrilled to hear that you find ThoughtFarmer easy to use and visually appealing. We wish you'd found us sooner too! But we're glad you're here now and appreciate your feedback!

JL

Jeannine L.

Director, Human Resources Services

Mid-Market (51-1000 emp.)

10/5/2022

"Amazing Experience with ThoughtFarmer"

5/5

What do you like best about ThoughtFarmer?

Flexibility for a decentralized model, mobile capabilities, scalable and adaptable. Intuitive to design and customize pages (which optimize wonderfully for mobile). Configured and custom cards allow for creative and outside-the-box solutions that foster engagement and innovation and facilitate ease of use. On a related note, ThoughtFarmer support has been outstanding pre- and post-implementation. We genuinely feel that our needs and requirements are taken seriously with every effort made to accommodate. As a ThoughtFarmer customer for over ten years, functionality and service drove our decision to retain ThoughtFarmer as our intranet provider as we recently upgraded and modernized our intranet platform. We looked at many providers and for the reasons above ThoughtFarmer was the successful solution chosen. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

Overall we are satisfied with ThoughtFarmer; however, we feel core functionality such as auto archiving should be given a higher priority for enhancement. ThoughtFarmer analytics appears to be cumbersome and not intuitive (perhaps this will change once we gain experience with it). Administration security seems to be all or nothing; more flexibility with security roles would be an asset, especially in a decentralized model. Review collected by and hosted on G2.com.

What problems is ThoughtFarmer solving and how is that benefiting you?

Internal communications are the main benefit of our ThoughtFarmer solution. This includes mobile capabilities that give employees access to information anytime, anywhere, any place. This is particularly important as a large number of our employees work offsite or are field workers. All employees can now receive valuable information in a timely manner. Other capabilities, such as broadcasting and required reading which can be targeted to specific employee groups, will enhance our communication strategy. Review collected by and hosted on G2.com.

UI

Verified User in Individual & Family Services

Mid-Market (51-1000 emp.)

3/30/2023

"Review Thoughtfarmer"

5/5

What do you like best about ThoughtFarmer?

User Community site and the helpfulness of representatives Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

Everything works well. I can't think of anything that was to complicated to overcome. Review collected by and hosted on G2.com.

Response from Marc McPherson of ThoughtFarmer

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We're thrilled to hear that you appreciate our user community site and the helpfulness of our team. We're glad to hear that everything is working well for you and that you find ThoughtFarmer easy to use. We're here to help make sure your experience with ThoughtFarmer continues to be exceptional.

MP

Marias P.

Executive Assistant

Small-Business (50 or fewer emp.)

11/15/2022

"My review"

5/5

What do you like best about ThoughtFarmer?

Thoughtfarmer is an excellent tool to create great Intranets. It is easy to use, easy to learn. Thoughtfarmer is always updating and upgrading features. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

I don't really have anything bad to say about it Review collected by and hosted on G2.com.

JB

Jason B.

Team Lead, Information Management and IT Client Services

Mid-Market (51-1000 emp.)

4/15/2019

"Great Product and Fantastic Support"

5/5

What do you like best about ThoughtFarmer?

ThoughtFarmer is very easy to use - no need for a technical resource to provide content to your site. The implementation team was great to work with and any support issues are responded to immediately. The site is very stable and has never gone down in the 7 years we've been on board. ThoughtFarmer is constantly looking for ways to better serve their clients and improve the product. While not completely customizable, the site is very configurable and certainly meets our needs. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

Very little. A true mobile app would be great. The web version on the phone is ok, but a true app would be fantastic. Review collected by and hosted on G2.com.

What problems is ThoughtFarmer solving and how is that benefiting you?

With a geographically dispersed workforce it can be difficult to communicate effectively to all stakeholders. ThoughtFarmer has created a centralized hub where we can share Company news, special events and other goings-on within the organization. It is a great place to share FAQs, how-to guides and other reference material that our teams use to be more effective and efficient. Review collected by and hosted on G2.com.

AW

Verified User in Wholesale

Small-Business (50 or fewer emp.)

12/7/2022

"The Best Service with Great Software"

4.5/5

What do you like best about ThoughtFarmer?

The system is easy to learn and the resources to do so are top-notch. The biggest plus is that IF you do get stuck, their team is ready to help in a flash. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

More customization would be great, but what is there now works great. Review collected by and hosted on G2.com.

Response from Marc McPherson of ThoughtFarmer

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Thank you for the review. I hope that you're still loving your ThoughtFarmer intranet!

Any updates on the customization piece with the new navigation card designs that give you more control over the look and feel of your section and group pages?

AR

Verified User in Real Estate

Mid-Market (51-1000 emp.)

6/27/2022

"Positive Experience! Highly Recommend"

5/5

What do you like best about ThoughtFarmer?

ThoughtFarmer customer care and the platform itself are excellent. We appreciate the way they are always updating features by really listening to their customers' needs and wants. Our employees are interacting with the intranet daily to access news & updates and get into work apps. Once you understand how the backend works, it is simple to add / change content ongoing. Overall, it is a positive experience. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

We did have a few hiccups with the sync and with initial analytics but the team was great to help troubleshoot. Overall we are happy with the end result and would recommend to others. Review collected by and hosted on G2.com.

Recommendations to others considering ThoughtFarmer:

I highly recommend ThoughtFarmer. The customer care team is excellent and they really take time to listen and troubleshoot. The platform itself is easy to manipulate once you get the hang of it. Our employees are enjoying our revamped intranet. It provides them with easy access to Company updates, easy links to apps they use daily and a way to connect. Review collected by and hosted on G2.com.

What problems is ThoughtFarmer solving and how is that benefiting you?

We were sending too many company-wide emails and Thoughtfarmer helped us solve that issue by providing a modern welcoming, inviting place for employees to stay abreast of company news.

Additionally, with 50+ offices across the state, we needed a way to keep everyone connected; our new intranet is a perfect place for our employees to share a photo of their pet, leave a kudos for a team member and to find contact info for a colleague.

Lastly, we were looking for an up-to-date hub where all information across each department could be easily accessed and searched. Before ThoughtFarmer, our intranet was more of a dumping ground and it was hard to know which content was new and what was old. Now, information is well-organized and easy to find and keep updated. Review collected by and hosted on G2.com.

Response from Marc McPherson of ThoughtFarmer

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Thanks for the review! We love that you're loving ThoughtFarmer. Have you had the chance to test out the new analytics yet? A lot of people are loving it.

RB

Robin B.

Internal Auditor

Enterprise (> 1000 emp.)

8/11/2021

"Friendly user interface, simple controls and navigation, great app and intuitive for all users."

4.5/5

What do you like best about ThoughtFarmer?

The configuarability of the website and the multiple ways to convey our company news to users are features that we like best in the ThoughtFarmer product. Also, their customer service and technical support are great. ThoughtFarmer employees are very friendly and helpful. Furthermore, the ThoughtFarmer Community site is a great addition to their customer service. On this site, you get your own domain where you are able to contact ThoughtFarmer support staff directly for issues that are specific to your organisation. Even though Canada is in a completely different time zone as the Netherlands, responses are swift and effective. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

The self-hosting option comes with some disadvantages, although ThoughtFarmer also offers a cloud solution. Furthermore, managing security groups, as well as read and write access for users, can be a bit tedious (although it is worth the effort). Unfortunately, there is no chat function available within the Intranet. Review collected by and hosted on G2.com.

Recommendations to others considering ThoughtFarmer:

It is a complete solution for your company's employee intranet supported by an excellent organization that uses a great customer support and tech support team. We are currently looking into migrating the site to the ThoughtFarmer cloud product, which is looking very promising and will contain even more useful functions for our company. Review collected by and hosted on G2.com.

What problems is ThoughtFarmer solving and how is that benefiting you?

Relevant users from each global entity are able to communicate to the entire organization instantly without using e-mail. Offering the ability to create a variety of forms to various departments has been a real benefit. We have established international communities of users that frequently discuss their business with each other. Review collected by and hosted on G2.com.

JP

Jared P.

Interactive and Instructional Designer

Enterprise (> 1000 emp.)

2/11/2020

"Awesome service, personal, friendly, and responsive"

5/5

What do you like best about ThoughtFarmer?

Working with the thoughtfarmer team is fantastic. They're extremely helpful from pre-planning all the way through production and then even continue to provide support after launch. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

Other than a few customization items that are unique to our situation, everything has been great Review collected by and hosted on G2.com.

Recommendations to others considering ThoughtFarmer:

The amount of capability built in to ThoughtFarmer is amazing. They also have the ability to create custom "cards" for you to implement items that aren't part of the out-of-the-box version of the software. Definitely go through the card sorting and task testing exercises as it was extremely useful for organizing content Review collected by and hosted on G2.com.

What problems is ThoughtFarmer solving and how is that benefiting you?

We needed an easy to use CMS that multiple people in the company can share and create content. This system has provided everything we've needed and more. Review collected by and hosted on G2.com.