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Chi T.

Communications

Mid-Market (51-1000 emp.)

10/21/2024

"Exceptional customer experience"

4/5

What do you like best about ThoughtFarmer?

The customer service! Jasper and his team were friendly, responsive and very professional. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

There are some features I have seen in other intranet providers that I'd love to see in TF. Review collected by and hosted on G2.com.

Response from Marc McPherson of ThoughtFarmer

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Thanks for your review Chi. We agree, Jasper and the customer support team are top notch!

We'd love to know more about some of the features you'd be interested in seeing. We've got many more product and feature updates coming your way so stay tuned!

GS

Goldie S.

HR Assistant

Mid-Market (51-1000 emp.)

10/21/2024

"Amazing!"

5/5

What do you like best about ThoughtFarmer?

ThoughtFarmer was intstrumental in our refresh of our intrantet. They were supportive and knowledgable through the whole process. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

Nothing- as I said, they made it easy, kept us on track, and made integration and implementation a breeze. Review collected by and hosted on G2.com.

Response from Marc McPherson of ThoughtFarmer

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Thank you for your kind words! We're glad to hear that we made the integration and implementation process easy for you. Our team is always here to help and keep things on track.

KW

Kendall W.

System Administrator

Mid-Market (51-1000 emp.)

6/12/2024

"Thoughtfarmer very useful tool"

5/5

What do you like best about ThoughtFarmer?

This is a great tool to help get news out across the company, organize employees, and just documentation in general.

I am more in a support role and do not utilize all the functions that it provides. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

I do not have anything bad to say about Thoughtfarmer. We just recently migrated our sitre to the cloud so still learning ins and outs on it Review collected by and hosted on G2.com.

Response from Marc McPherson of ThoughtFarmer

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Thank you so much for your positive review!

We're thrilled to hear that ThoughtFarmer is proving to be a great tool for sharing company news, organizing employees, and managing documentation. It's fantastic to know that you continue to find great value in our platform.

Ecstatic to hear that the migration has gone smoothly and that our Tech Support team was helpful throughout the process. Your kind words about their thoroughness and dedication are greatly appreciated.

If you ever have any questions or need further assistance, we're always just a click away.

AB

Verified User in Banking

Mid-Market (51-1000 emp.)

5/24/2024

"Don't miss this product!"

5/5

What do you like best about ThoughtFarmer?

The ThoughtFarmer intranet product has every feature we could ask for, but what really stands out is their customer service. They were with us every step of the way with weekly meetings, quick email questions, even the weekends with their emergency line. We use the product daily to comunicate with staff and have received only positive feedback. ThoughtFarmer is easy and intuitive for admins and users. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

I have no dislikes about the ThoughtFarmer product. Review collected by and hosted on G2.com.

What problems is ThoughtFarmer solving and how is that benefiting you?

Communication through the intranet has reduced the amount of "all" emails. We can quickly share updates and connect with other in our organization who aren't local to us. We had an intranet previous to ThoughtFarmer (OnSemble), but it was not user or admin friendly. Help was hard to find, but that has not been the case with ThoughtFarmer. We can easily make changes without having to be computer coders. OnSemble was not user or admin friendly. The customer service aspect was not there for us with OnSemble. We were shifted through multiple CSMs during out implementation because it seemed their turnover rate was high. OnSemble was double the price of ThoughtFarmer for a less than great product. (I tried to include this info in the previous product section, but couldn't select anything from the list). Review collected by and hosted on G2.com.

Response from Marc McPherson of ThoughtFarmer

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Thank you for sharing your experience with ThoughtFarmer! We are thrilled to hear that our customer service has been outstanding. We are dedicated to providing excellent support to our customers. We're thrilled to hear that ThoughtFarmer has helped streamline communication within your organization and everyone has found it so user-friendly. Thank you for choosing ThoughtFarmer!

AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

10/21/2024

"ThoughtFarmer Helped Us Revamp"

5/5

What do you like best about ThoughtFarmer?

I thought the customer service was great and the TF inrernal team was great to work with. The new features such as broadcasting are awesome! Implementing it was super easy too. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

I wish the platform could be a bit more personalized to the individual user however overall no complaints. Review collected by and hosted on G2.com.

Response from Marc McPherson of ThoughtFarmer

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Thank you for sharing your experience with ThoughtFarmer! We are thrilled to hear that you found our customer service and internal team great to work with.

It's fantastic to hear that ThoughtFarmer has helped revamp your internal communication and foster a stronger sense of community within your firm. If you have any further suggestions or need assistance with any features, please feel free to reach out. We are here to help!

AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

7/15/2024

"ThoughtFarmer was a great choice for us"

4.5/5

What do you like best about ThoughtFarmer?

The ThoughtFarmer team' customer support is great and they work with you on solutions and ideas. They also listen to your ideas and put them forward to their team as enchancement and upgrades. The implementation team was great and made it very easy in our short time frame. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

Some customization of the tables and rich Text files is still lacking and it would be nice to have a format painter function like Excel. Review collected by and hosted on G2.com.

Response from Marc McPherson of ThoughtFarmer

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We're delighted to hear that you've had a great experience with our customer support and implementation team. We like them a lot too.

Managing information and finding it quickly is one of the biggest benefits of a ThoughtFarmer intranet and we're so pleased to hear we're delivering on that promise for your team.

HB

Hannah B.

Human Resources Director

Mid-Market (51-1000 emp.)

5/24/2024

"Refreshing vendor experience with Thought Farmer that catapulted our Intranet to the next level"

5/5

What do you like best about ThoughtFarmer?

Their customer service throughout implementation was top notch. They were respectful of our time and used meeting time efficiently. They were truly a partner which has continued post launch. They were helpful and responsive (timely). They were creative to provide solutions to our needs and wants in an Intranet. Our new Intranet is professional and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

There have been none so far... they are a great price point and working with Thought Farmer has been a rewarding experience. Review collected by and hosted on G2.com.

Response from Marc McPherson of ThoughtFarmer

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Thank you for your kind words. At ThoughtFarmer, we are committed to providing a professional and easy-to-navigate Intranet solution, and we're so glad to hear that it has been a rewarding experience for you!

AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

10/24/2024

"Great Experience"

5/5

What do you like best about ThoughtFarmer?

They were great to work with adn really assited and answered all my questions Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

The time it took to implement was a bit more then expected Review collected by and hosted on G2.com.

Response from Marc McPherson of ThoughtFarmer

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Thank you for sharing your experience with us! We're thrilled to hear that you found our team helpful and responsive. We are constantly working to improve our processes to ensure a smoother and more efficient implementation experience for our customers. If you have any further questions or need assistance, please don't hesitate to reach out.

AL

Verified User in Legal Services

Mid-Market (51-1000 emp.)

10/30/2024

"TF is a great intranet!"

5/5

What do you like best about ThoughtFarmer?

Customer support is excellent, and their help center is always available. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

I don't like that some customizations are paid as they require further development. Review collected by and hosted on G2.com.

Response from Marc McPherson of ThoughtFarmer

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We're glad to hear that you find our customer support excellent and our help center always available. We're proud of the top-notch support support ream. We think they're pretty special.

JS

Jennifer S.

Mid-Market (51-1000 emp.)

12/1/2023

"ThoughtFarmer Completely Transformed Our Internal Communication"

5/5

What do you like best about ThoughtFarmer?

There are so many amazing aspects to ThoughtFarmer's interactive intranet platform. I brought an interative intranet to my company for the first time they had ever experienced one. Therefore, it was crucial to have an intuitive, insightful, and easy-to-use tool for our staff. I have used other platforms before, but ThoughtFarmer's is not ony the easiest one to use, but also the most professional and functional. After less than a year, internal communication has been transformed and is thriving now at RICK Engineering, with the RICK Hub (our ThoughtFarmer intranet) as a center hub for everything and employees more engaged than ever across all of our offices. ThoughtFarmer's staff made our build and enhancements since then incredibly smooth and pleasant. They're always helpful, prompt, and forward-thinking, and absolute pleasure to work with. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

I honestly do not have any true dislikes or complaints. The current platform/precess for pulling stistics has shortcomings and is not very easy to use. However, ThoughtFarmer has demonstrated a new stats platform they are working on now and will be launching soon, so we're really looking forward to that. Review collected by and hosted on G2.com.

What problems is ThoughtFarmer solving and how is that benefiting you?

Communication and collaboration across multiple offices and separate departments, news/information/resources in once central location, tool that is easy to access and use, intranet access via phones and other devices (app), teambuilding/socialization and sharing opportunites.

We have multiple offices across the country and multiple disciplines within each office, so there is a tendency for siloed situations and difficulty communicating and acollaborating across these areas and regions, Our intranet breaks down those barriers and gives staff incredible communication opportunities. Our resources were previously hard to find, but now everyone knows to go to the Hub, where we have everything very easy to find and searchable. We also have field staff that is not in the office, but they can access the Hub anytime on thier mobile phones and tablets with the app. We previously only had a PDF newsletter bimonthly, but now we have multiple very active news feeds across our intranet with a lot of active participation. With very few staff at our company familiar with intaranets, the ease of use of ThoughtFarmer made adaptation and new use very successful. We're also engaging our staff and providing social opportunities of benefit to our culture with our internet. Review collected by and hosted on G2.com.

Response from Marc McPherson of ThoughtFarmer

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Thank you for sharing your experience with us Jennifer. We love seeing the things you do with your intranet and we're pleased to hear that our platform has transformed your internal communication and is thriving at RICK Engineering. We understand the importance of easy access to analytics and we're super excited to share the new platform with you very soon.