Great team to work with: super responsive, open to feedback & suggestions, timely responses. Great platform that is easy to use for both the user and the admin. If we ever had issues, they would work to resolve them as quickly as possible! They provide a perfect balance of helping & guiding us, but also empowering us to create the pages on our own.
It was a great experience overall. I provided feedback and suggestions for improvements along the way and the team was always open & receptive and also happy to hear. They were great to work with, had easy to follow meeting notes and action items, always responded quickly and effectively when we had issues, they always seek to find the best solutions. I am really so happy that we found this company! It is a fantastic platform and a company filled with kind and helpful people. If I had to do it all over again, I would choose Thoughtfarmer in a heartbeat! Review collected by and hosted on G2.com.
I would have liked to see more info up front before our sessions to maximize the efficiency of the session. Most of my team members had not ever had an intranet before, so it was very new to them.
Also, it would have been good to have met with the ThoughtFarmer team after the content inventory to discuss how the content would actually be set up. We wanted documents in a document library and not have a separate page for each piece of content. We did not spend enough time discussing the different content types: a page, a group, a section, etc. I think we would have made progress faster if our sessions were working sessions vs learning sessions. Just send us the overview, the powerpoint and a video, then we can do the creating together during our meeting.
Also, sometimes the meetings started 1-5 minutes late. I know that ThoughtFarmer books back to back meetings, but I think it's important to start meetings on time. Review collected by and hosted on G2.com.
Thank you for sharing your positive experience with ThoughtFarmer! We are thrilled to hear that you found our platform easy to use and that our team was responsive and helpful. Your feedback is valuable to us, and we appreciate your suggestions for improvement. We've taken your comments into consideration and are updating some processes to maximize session efficiency.
Update: have since revamped all our pre-session resources and agenda items for onboarding sessions. Her feedback was super helpful!
We are glad that ThoughtFarmer has been able to help with storing, sharing documents, and communicating effectively with employees.Thank you for choosing ThoughtFarmer, we're excited you're here.
Update: Sarah, your feedback was super helpful and we have revamped all our pre-session resources and agenda items for onboarding sessions as a result. Thank you for making ThoughtFarmer better!
