SJ
Sarah J.
Talent Development Specialist
Mid-Market (51-1000 emp.)
"ThoughtFarmer is an AMAZING intranet provider!"
5/5
What do you like best about ThoughtFarmer?

Great team to work with: super responsive, open to feedback & suggestions, timely responses. Great platform that is easy to use for both the user and the admin. If we ever had issues, they would work to resolve them as quickly as possible! They provide a perfect balance of helping & guiding us, but also empowering us to create the pages on our own.

It was a great experience overall. I provided feedback and suggestions for improvements along the way and the team was always open & receptive and also happy to hear. They were great to work with, had easy to follow meeting notes and action items, always responded quickly and effectively when we had issues, they always seek to find the best solutions. I am really so happy that we found this company! It is a fantastic platform and a company filled with kind and helpful people. If I had to do it all over again, I would choose Thoughtfarmer in a heartbeat! Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

I would have liked to see more info up front before our sessions to maximize the efficiency of the session. Most of my team members had not ever had an intranet before, so it was very new to them.

Also, it would have been good to have met with the ThoughtFarmer team after the content inventory to discuss how the content would actually be set up. We wanted documents in a document library and not have a separate page for each piece of content. We did not spend enough time discussing the different content types: a page, a group, a section, etc. I think we would have made progress faster if our sessions were working sessions vs learning sessions. Just send us the overview, the powerpoint and a video, then we can do the creating together during our meeting.

Also, sometimes the meetings started 1-5 minutes late. I know that ThoughtFarmer books back to back meetings, but I think it's important to start meetings on time. Review collected by and hosted on G2.com.

Response from Marc McPherson of ThoughtFarmer

Thank you for sharing your positive experience with ThoughtFarmer! We are thrilled to hear that you found our platform easy to use and that our team was responsive and helpful. Your feedback is valuable to us, and we appreciate your suggestions for improvement. We've taken your comments into consideration and are updating some processes to maximize session efficiency.

Update: have since revamped all our pre-session resources and agenda items for onboarding sessions. Her feedback was super helpful!

We are glad that ThoughtFarmer has been able to help with storing, sharing documents, and communicating effectively with employees.Thank you for choosing ThoughtFarmer, we're excited you're here.

Update: Sarah, your feedback was super helpful and we have revamped all our pre-session resources and agenda items for onboarding sessions as a result. Thank you for making ThoughtFarmer better!

MT
Megan T.
Director of Member Experience
Small-Business (50 or fewer emp.)
"We love ThoughtFarmer"
5/5
What do you like best about ThoughtFarmer?

we love the ease of navigation, the engagement we get from staff, and most of all we love the shout-out section which has helped boost employee morale! Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

can sometimes be hard to change things when an employee leaves. Review collected by and hosted on G2.com.

Daria S.
DS
Daria S.
Communications Consultant
Mid-Market (51-1000 emp.)
"Thoughtfarmer - strong customer service and clean look & feel"
4.5/5
What do you like best about ThoughtFarmer?

It has a clean look and feel on the front end and an easy-to-use back end. The customer support from the beginning through to the launch and sustainment of our Intranet was top notch. The implementation of the Intranet was seamless and we have received positive feedback from our employees. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

There were some features that we had hoped would be built in and weren't. We had to get our designed to build some customized features. However, Thoughtfarmer was really interested in understanding which would be helpful for future customers and took this feedback to their development team. Review collected by and hosted on G2.com.

Response from Marc McPherson of ThoughtFarmer

Thank you for sharing your experience with ThoughtFarmer! We're thrilled to hear that you appreciate the clean look and feel of the platform, as well as the excellent customer support. We're always looking to improve the platform and will use your feedback to work on improving the platform for future users.

It's great to hear that ThoughtFarmer has helped increase engagement on your Intranet and that your employees are finding it more useful. If you have any specific features or suggestions you'd like to share with us, please feel free to reach out. We're here to support you every step of the way!

CW
Colin W.
Network & Security Governance Manager
Mid-Market (51-1000 emp.)
"Great product thats easy to use"
4/5
What do you like best about ThoughtFarmer?

The ease of use, and customization options are fantastic. The speed at which we were able to build something and deploy it was great. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

Some of the text formatting was inconsistent, but not too big of an issue. Review collected by and hosted on G2.com.

Response from Marc McPherson of ThoughtFarmer

Thank you for sharing your feedback on ThoughtFarmer! We're thrilled to hear that you find the platform easy to use and appreciate its customization options.

We understand your concern about text formatting inconsistencies and will certainly look into it. It's great to know that ThoughtFarmer is helping bridge communication gaps between departments and facilitating better visibility within your organization. If you have any further feedback or need assistance with anything, please feel free to reach out to us.

AF
Amy F.
Director, Marketing
Mid-Market (51-1000 emp.)
"An Excellent Tool for Bringing Teams Together"
5/5
What do you like best about ThoughtFarmer?

ThoughtFarmer is organized and easy to use for a variety of demographics. The user experience allows staff to quickly find what they need and access critical company information, helping to bring our teams and offices together.

The ease of implementation was amazing and their team was very helpful throughout the whole process. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

Overall, there are very few downsides to ThoughtFarmer. While there were some creative limitations, they are more than compensated for by its functionality and excellent user experience. Review collected by and hosted on G2.com.

LS
Laurie S.
Director, Internal Communications and Employee Experience
Mid-Market (51-1000 emp.)
"Supportive Team and Customizable Platform"
4.5/5
What do you like best about ThoughtFarmer?

The ThoughtFarmer team was a pleasure to work with! From the initial sales meeting to launch, everyone was professional, friendly, and genuinely committed to our success. They offer an incredible variety of resources on their community page, making it easy to find support and inspiration. Plus, the platform itself is highly user-friendly and customizable, allowing us to tailor it perfectly to our needs. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

While I would have appreciated a bit more design support and flexibility within the platform, we're still exploring its capabilities and have benefitted from the expertise of our in-house design team. Overall, ThoughtFarmer has been a great choice for our organization. Review collected by and hosted on G2.com.

Response from Marc McPherson of ThoughtFarmer

Thank you for your kind words about our team and platform. We understand the importance of design support making sure everything is just right, and we're continuously working to enhance these aspects of our platform. We're glad to hear that ThoughtFarmer has been a great choice for your organization.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"ThoughtFarmer Delivers Exceptional Customer Support"
4/5
What do you like best about ThoughtFarmer?

I like their customer service as well as the interface and functionality of the software. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

I'd like if there were more built-in tutorials to guide employees on using the features of the site. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Excellent customer service and flexible platform"
4.5/5
What do you like best about ThoughtFarmer?

Excellent customer service, flexible, user-friendly, and easy-to-use platform. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

I would like to have access to preformatted layout templates with text blocks, images, and/or video. Review collected by and hosted on G2.com.

Verified User in Law Practice
UL
Verified User in Law Practice
Mid-Market (51-1000 emp.)
"Found ThoughtFarmer very simple and intuitive to navigate and set up information pages on."
3.5/5
What do you like best about ThoughtFarmer?

Best thing about ThoughtFarmer is how little thought I need to put into details other than the specific information I want to convey, most other things are either intuitive or handled entirely by the site. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

Permissions between pages can get complicated for uploads, links sometimes don't update when article names change. Review collected by and hosted on G2.com.

Response from Marc McPherson of ThoughtFarmer

Thank you for taking the time to share your detailed feedback!

We’re so pleased to hear that you find ThoughtFarmer intuitive and easy to use, without getting bogged down in the setup. It's great to know that ThoughtFarmer is helping streamline knowledge sharing and lighten the load for your team. That's exactly the kind of impact we hope to have.

We also appreciate your comments about permissions and link updates when article names change. These are important areas, and your feedback helps us continue to improve. If there’s anything else we can do to make your experience better, please don’t hesitate to let us know, we’re always eager to learn and improve.

Verified User in Law Practice
UL
Verified User in Law Practice
Mid-Market (51-1000 emp.)
"Easy To Design and Move pages to match your desired look."
5/5
What do you like best about ThoughtFarmer?

Its easy to learn and teach others. I also like how easy you can move their pages around when making new areas on the site. The collaboration and drafting tools make setup so easy. I can invite the entire team to help or approve the setup before launching it. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

The news articles could use samples that pop up before you post them to help everyone match the theme of the companys intranet. IE have an image requirement etc. Review collected by and hosted on G2.com.

Response from Marc McPherson of ThoughtFarmer

Thank you for sharing your experience with ThoughtFarmer! We're thrilled to hear that you find the platform easy to learn and use for collaboration.

It's great to hear how ThoughtFarmer has helped you share training materials, and promote company news effectively. If you have any suggestions or feedback, please feel free to reach out. We're here to support you every step of the way!