The Customer Support whether you have a simple question or are facing an issue will always get back to you in a very timely manner, and ensure your needs are taken care of. I've always gotten an answer within 12 hours or so, and they've always been dedicated to resolve your needs in a timely manner. They're also up-to-date with their ticketing system and have the proper tools to remote in and troubleshoot firsthand if traditional troubleshooting doesn't work.
The interface is very straight forward and pages allow for source code editing and view which brings in a world of customizations that may not be available from just the end-user view. Review collected by and hosted on G2.com.
Wish there was more source code access for more elements of the website. For example, the product has widgets they call Cards and there are prebuilt in cards that are available, however, you can't easily access the coding or manipulate the card's coding. So if there's system wide changes you'd like to implement, it's limited beyond basic configuration.
I also wish there were more options for template customization as it seems somewhat limited. Review collected by and hosted on G2.com.
