Verified User in Legal Services
AL
Verified User in Legal Services
Mid-Market (51-1000 emp.)
"Easy To Use Interface and Great Customer Service"
4.5/5
What do you like best about ThoughtFarmer?

The Customer Support whether you have a simple question or are facing an issue will always get back to you in a very timely manner, and ensure your needs are taken care of. I've always gotten an answer within 12 hours or so, and they've always been dedicated to resolve your needs in a timely manner. They're also up-to-date with their ticketing system and have the proper tools to remote in and troubleshoot firsthand if traditional troubleshooting doesn't work.

The interface is very straight forward and pages allow for source code editing and view which brings in a world of customizations that may not be available from just the end-user view. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

Wish there was more source code access for more elements of the website. For example, the product has widgets they call Cards and there are prebuilt in cards that are available, however, you can't easily access the coding or manipulate the card's coding. So if there's system wide changes you'd like to implement, it's limited beyond basic configuration.

I also wish there were more options for template customization as it seems somewhat limited. Review collected by and hosted on G2.com.

KL
Katie L.
Mid-Market (51-1000 emp.)
"Great internal comms tool!"
5/5
What do you like best about ThoughtFarmer?

Thought Farmer has been a great tool for the Travel Alberta team to learn, collaborate and engage with each other. As a communications professional, I have never had an Intranet before that has been so well-used by team members and so intuitive and easy to learn! Thought Farmer support is also very responsive and helpful! Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

Thought Farmer like any other intranet, still requires time on the end-users. Luckily, Thought Farmer is very easy to use! Review collected by and hosted on G2.com.

MZ
Melanie Z.
Mid-Market (51-1000 emp.)
"ThoughtFarmer has been wonderful to work with!"
4.5/5
What do you like best about ThoughtFarmer?

They have a visually friendly platform, it is easy to use and create new content and if you need help there is loads of information in the community and they have wonderful support! Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

It would be great to be able to upload Excel documents Review collected by and hosted on G2.com.

JE
Joel E.
Mid-Market (51-1000 emp.)
"Helping to connect dreams with reality"
4/5
What do you like best about ThoughtFarmer?

Love the ease of use and ability to customize sub-pages according to the information used. The on-boarding process was seamless, with the ThoughtFarmer team meeting with groups of staff to help them become experts. Support was then provided as they internal champions worked alongside page administrators such as myself to help answer questions and ensure the product we received was the one we were initially promised. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

While not perfect, I wouldn't say that I dislike anything at this point. Making minor changes at points can prove challenging, although I wouldn't consider myself to be an expert like on of the Champions within our organization. If I could improve one thing it would be the search functionality within the site, as you can be overwhelmed with search results at points depending on how pointed your search terms are. Review collected by and hosted on G2.com.

AW
Angela W.
Mid-Market (51-1000 emp.)
"Flexible platform with great features"
5/5
What do you like best about ThoughtFarmer?

Our customer support has been fantastic and I enjoy our regular check ins with Hollie Hodge. She stays on top of issues or questions we have and always follows up quickly. We rarely have issues to begin with and enjoy her input on new features that are available that we may not have known about. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

I wish that there were more included features like gamification that did not have an extra cost. Since we're a non profit it's hard for us to indulge in those fun "extra" features. Review collected by and hosted on G2.com.

LS
Lucas S.
IT Manager
Mid-Market (51-1000 emp.)
"The Best Support You Could Ask For"
4/5
What do you like best about ThoughtFarmer?

ThoughtFarmer does everything that we need it to, and the recent updates have made our deployment more powerful. I am *always* impressed by the knowledge of the support staff. They are prompt, courteous and smart. I've always been happy with the help that I get from the team. Special thanks to Mina and Sid. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

Nothing that I dislike; I'm able to do all the things my company asks for. Thanks! Review collected by and hosted on G2.com.

MH
Matt H.
Enterprise (> 1000 emp.)
"A strong platform and a terrific company"
5/5
What do you like best about ThoughtFarmer?

The ThoughtFarmer platform demonstrates the thoughtfulness and attention to detail that the entire team brings to their product. It magnifies the power of the software immensely to have it serviced so well. And ThoughtFarmer's willingness to put development resources into solving each problem and meeting each request is superb. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

Calendar integration with Office 365 hasn't been developed yet. Review collected by and hosted on G2.com.

Lawrence P.
LP
Lawrence P.
Intranet Manager
Mid-Market (51-1000 emp.)
"ThoughtFarmer is best product, best support, best reliability, superior design of anything we use."
5/5
What do you like best about ThoughtFarmer?

(1) After seven years we've seen multiple improvements and capabilities supplied through free upgrades. (2) Of all the products we use, ThoughtFarmer is the most reliable - never goes down ... seriously. (3) Support is top-of-line, quick, and knowledgeable. (4) Designed to allow multiple contributors. (5) Well-designed notifications. (6) The artistry and genius of functional design makes this a joy to use. (7) It's out-of-the-box ... but we've extended its capabilities through easily-applied, no-fuss applications of their custom cards. Honestly ... no fuss. (8) All their people know their product, and deploy the right people for the right advice. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

Sorry, nothing to dislike. Fit for our organization is superb. Review collected by and hosted on G2.com.

Douglas C.
DC
Douglas C.
Partner and Creative Director
Mid-Market (51-1000 emp.)
"ThoughtFarmer first impressions"
4.5/5
What do you like best about ThoughtFarmer?

Very easy to use. Excellent on mobile platforms. Good customization options. With ThoughtFarmer it was possible to make the Intranet attractive and beautiful without the need for excessive software customization. Excellent support Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

Some limitations to integrate more strongly with other software. Eg Other calendars and importing users from Microsoft. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Great Way to Keep Staff Connected"
5/5
What do you like best about ThoughtFarmer?

It's easy to navigate, easy to update in real time. Review collected by and hosted on G2.com.

What do you dislike about ThoughtFarmer?

Not much to dislike. Maybe more design options. Review collected by and hosted on G2.com.