Verified User in Retail
UR
Verified User in Retail
Enterprise (> 1000 emp.)
"User Friendly"
4.5/5
What do you like best about Legal Tracker?

Dashboard when you log in showing open bills and tasks. Review collected by and hosted on G2.com.

What do you dislike about Legal Tracker?

Really don't have any complaints other than it is difficult to change event dates. Review collected by and hosted on G2.com.

What problems is Legal Tracker solving and how is that benefiting you?

Catching hourly rate issues. Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Verified User in Legal Services
Enterprise (> 1000 emp.)
"Application is easy to use and user friendly"
5/5
What do you like best about Legal Tracker?

Reporting function, customizable, impelmentation Review collected by and hosted on G2.com.

What do you dislike about Legal Tracker?

Wish training was available on a 1:1 basis Review collected by and hosted on G2.com.

What problems is Legal Tracker solving and how is that benefiting you?

No problems, organized fashion to keep track and process legal billing Review collected by and hosted on G2.com.

Neil A.
NA
Neil A.
Senior European Employment Counsel
Enterprise (> 1000 emp.)
"Good system"
3.5/5
What do you like best about Legal Tracker?

Being able to see all matters in one place. Review collected by and hosted on G2.com.

What do you dislike about Legal Tracker?

Lack of visibility of invoices once they have been approved. I think the system is helpful. However, would like it if there was greater visibility in respect of the progress of invoices once an invoice has been approved. Can the tracker show the invoice's progress once it moves into the payments system? Review collected by and hosted on G2.com.

What problems is Legal Tracker solving and how is that benefiting you?

Assisting in reducing effort in reporting internally on the progress of litigation matters that previously required to be reported at length manually through a sharepoint. It will also become helpful in tracking and approving invoices but we are still at the early stages of implementation. Review collected by and hosted on G2.com.

Response from Robin Chance of Thomson Reuters Legal Tracker
Edit edit

Thank you for your thoughtful review of Legal Tracker, Neil. I've shared your question and comments with the product team. We desire to make our products as user-friendly as possible and its through feedback like this that we learn more about what customers want.

AI
A.D. I.
Recovery Specialist
Enterprise (> 1000 emp.)
"Easy to Use for All User Levels"
5/5
What do you like best about Legal Tracker?

The most helpful part of legal tracker is the layout of the data. We have so many options to organize what you need. If you make an error, it is easily corrected. This is a great tool for attorney billing, we have functions yet to be used or discovered. Review collected by and hosted on G2.com.

What do you dislike about Legal Tracker?

Thus far, there is no negative feedback. All issues we have had have been lack of training and experience. We had hands on guides for any questions we came up with. Review collected by and hosted on G2.com.

What problems is Legal Tracker solving and how is that benefiting you?

We spent hours typing data into another program. Now in minutes or even seconds we can click right through. We can see each matter or all matters from a firm. This has been an excellent organizational tool for us. Review collected by and hosted on G2.com.

Response from Robin Chance of Thomson Reuters Legal Tracker
Edit edit

We appreciate your thoughtful review. It delights us to hear that in Legal Tracker, what took hours in another program only takes minutes or seconds. Additionally, we're happy to know you find the many options for organizing data intuitive and easy to use. Keep exploring Legal Tracker. It's full of gems!

See how Thomson Reuters Legal Tracker improved
Verified User in Oil & Energy
UO
Verified User in Oil & Energy
Enterprise (> 1000 emp.)
"Efficient and user-friendly billing system"
4.5/5
What do you like best about Legal Tracker?

The platform is very user friendly and shows useful information for each outstanding invoice. Review collected by and hosted on G2.com.

What do you dislike about Legal Tracker?

Budget reviews could be a bit more clear. Review collected by and hosted on G2.com.

What problems is Legal Tracker solving and how is that benefiting you?

We manage a variety of external legal counsel and this product makes it easy. Review collected by and hosted on G2.com.

SS
Scott S.
General Secretary
Enterprise (> 1000 emp.)
"Great way to review and track information"
5/5
What do you like best about Legal Tracker?

The most helpful features in the Legal Tracker is the ability to organize the data associated with every legal case. The data can be sorted easily; information can be expanded or compressed depending on your needs. Invoices are easily approved and submited throught he system as well. Review collected by and hosted on G2.com.

What do you dislike about Legal Tracker?

I have not experienced any downsides to using the software. I believe it to be intuitive and easy to use. Because you can customize it to fit your needs, I have not experienced any negatives. Review collected by and hosted on G2.com.

What problems is Legal Tracker solving and how is that benefiting you?

The Thomson Reuters Legal Tracker has solved the issues of keeping track of multiple cases in multiple states, all receiving invoices at different times. The system has kept mutlitple stakeholders informed on legal proceeding progress and made sure vendors are paid in a timely fashion. Review collected by and hosted on G2.com.

Response from Robin Chance of Thomson Reuters Legal Tracker
Edit edit

Thank you, Scott, for taking time to review Legal Tracker. It's great to hear you like how Legal Tracker is intuitive and user-friendly, customizable, keeps stakeholders informed about legal proceedings, and ensures vendors are paid on time. Customer satisfaction is of utmost importance to us.

Angela M.
AM
Angela M.
Legal Operations Analyst II
Enterprise (> 1000 emp.)
"Legal Tracker formerly Serengeti Tracker"
3.5/5
What do you like best about Legal Tracker?

Legal Tracker is a sophisticated platform that can serve the diverse requirements of a Legal team. Review collected by and hosted on G2.com.

What do you dislike about Legal Tracker?

Despite it's cutting edge facets it is not as intuitive. Review collected by and hosted on G2.com.

What problems is Legal Tracker solving and how is that benefiting you?

It served our matter management requirements, Reporting and E-billing for Legal. Review collected by and hosted on G2.com.

Verified User in Security and Investigations
US
Verified User in Security and Investigations
Enterprise (> 1000 emp.)
"Useful , can see the history of the case from any where."
5/5
What do you like best about Legal Tracker?

It supports the consultant's billing process Review collected by and hosted on G2.com.

What do you dislike about Legal Tracker?

Finding advocates/consultants frim/name needs improvement Review collected by and hosted on G2.com.

What problems is Legal Tracker solving and how is that benefiting you?

Seeing the history of the case and retrieving the supporting from uploaded documents Review collected by and hosted on G2.com.

AB
adam b.
Enterprise (> 1000 emp.)
"Easy to use system that helps move legal bills quickly into payment"
5/5
What do you like best about Legal Tracker?

Easy to use interface that I can quickly open and confirm payments to a variety of legal firms I use. Review collected by and hosted on G2.com.

What do you dislike about Legal Tracker?

Notifications are vague, it would be nice to be able to approve notifications from email and not have to login to the tracker each time to approve. Review collected by and hosted on G2.com.

What problems is Legal Tracker solving and how is that benefiting you?

Solve routing of billing and responsiblity aroudn who pays bills. Review collected by and hosted on G2.com.

Response from Robin Chance of Thomson Reuters Legal Tracker
Edit edit

Your review of Legal Tracker is greatly appreciated, Adam. I have shared your comment regarding notifications with the product team for further R&D. We're glad Legal Tracker solves your company's problem of bill routing and payment, and that its interface is working well for you. Once again, thank you for sharing your thoughts with us.

Guy G.
GG
Guy G.
Enterprise (> 1000 emp.)
"I LOVE IT!"
4.5/5
What do you like best about Legal Tracker?

User friendly. Any first time user would not have any problem at all. I also love the easy to read format. Review collected by and hosted on G2.com.

What do you dislike about Legal Tracker?

I can not think of anything I dislike because it simplifies my job. Review collected by and hosted on G2.com.

What problems is Legal Tracker solving and how is that benefiting you?

It helps me categorize and caption my work product. Review collected by and hosted on G2.com.