US

Verified User in Sporting Goods

Small-Business (50 or fewer emp.)

4/22/2021

"Good overall experience"

4/5

What do you like best about ThirdChannel?

Flexibility of schedule and work from home Review collected by and hosted on G2.com.

What do you dislike about ThirdChannel?

Lack of information from product company Review collected by and hosted on G2.com.

CP

Verified User in Photography

Small-Business (50 or fewer emp.)

4/23/2021

"Needle Review"

5/5

What do you like best about ThirdChannel?

Live people to help with advice and help Review collected by and hosted on G2.com.

What do you dislike about ThirdChannel?

Nothing that I know of. Everything looks good Review collected by and hosted on G2.com.

UE

Verified User in E-Learning

Mid-Market (51-1000 emp.)

12/12/2017

"Needle"

2/5

What do you like best about ThirdChannel?

Needle gives the opportunity for our sales team to chat with potential students. Review collected by and hosted on G2.com.

What do you dislike about ThirdChannel?

We don't like how it appears on every page and takes a lot of effort to get it removed. Review collected by and hosted on G2.com.

UT

Verified User in Telecommunications

Enterprise (> 1000 emp.)

10/17/2017

"Great up to date marketing tool to drive sales"

3.5/5

What do you like best about ThirdChannel?

The chat function and the ability to drive more traffic and improve the experience for the customer which ultimately will drive sales Review collected by and hosted on G2.com.

What do you dislike about ThirdChannel?

Small and not a lot of people I feel are aware of it Review collected by and hosted on G2.com.

EH

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

11/23/2015

"Decent platform for live chat."

3/5

What do you like best about ThirdChannel?

I like the ability to have multiple agents, and have the chat appear on the site only when an agent is available. Review collected by and hosted on G2.com.

What do you dislike about ThirdChannel?

Reporting and analytics could be improved. Difficult to get help from Needle support. Review collected by and hosted on G2.com.

AA

Verified User in Apparel & Fashion

Enterprise (> 1000 emp.)

3/3/2015

"One of the most underrated products out there"

5/5

What do you like best about ThirdChannel?

Reliability of the company and innovation of the product Review collected by and hosted on G2.com.

What do you dislike about ThirdChannel?

Its difficult to sell internally, there is not typically an existing solution you can "replace" or compare it to Review collected by and hosted on G2.com.

Recommendations to others considering ThirdChannel:

Its difficult to find a cost center for the Needle bill and its difficult to compare it to the solution you have now, but there is a reason its difficult. Its unlike anything you've seen before and In my experience, its well worth the risk. Review collected by and hosted on G2.com.

What problems is ThirdChannel solving and how is that benefiting you?

Needle gives the ability to maximize the relationships with top fans/advocates, ability to scale customer service efforts within minutes, ability to add innovative technology with minimal development efforts. ability to bring the in store experience to online, where you are not just shopping with sales reps at your disposal, but with other customers at your disposal. the incremental revenue we were able to make was shocking. Using Needle is the closest thing I see to being able to measure the money you're leaving on the table. Review collected by and hosted on G2.com.