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SL

Steven L.

Senior Manager, IT

Small-Business (50 or fewer emp.)

7/25/2024

"A great support partner for SAP B1 Users"

4.5/5

What do you like best about Third Wave Business Systems?

As a power user of SAP Business One, I can count on thiere support to be timely when I need them, and solve the promblm as quickly as possible. On occaisions, they've detected problems I was not even aware of (mostly memory issues) , and brought them to my attention. Review collected by and hosted on G2.com.

What do you dislike about Third Wave Business Systems?

They are a premium partner, and charge primium prices for consulting and support at times. But the quality of the work makes that worth it. Review collected by and hosted on G2.com.

Recommendations to others considering Third Wave Business Systems:

Othere support partners my coddle a SAP B1 site and thuis restrict you from growing to the level of spophisitication you need. Not so with TWBS. IF you are the type of intallation that will grow your SAP B1 usage TWBS is a great support partner to help you. Review collected by and hosted on G2.com.

What problems is Third Wave Business Systems solving and how is that benefiting you?

TWBS is my Hosting and my Support partner for SAP Business One. As a support partner thay give me the flexibility to grow our system to the sophisitication it needs and assisting on many of the problems of such sophistication. We are also using their credit card add-on with a lot of success Review collected by and hosted on G2.com.

IH

Iwa H.

Chief Executive Officer

Small-Business (50 or fewer emp.)

8/19/2024

"Quick service support and organized project execution"

4.5/5

What do you like best about Third Wave Business Systems?

Speed of response to service tickets. Troubleshooting support. Customer service orientation and patience when offering support to those on our team who don't have a technical background. Review collected by and hosted on G2.com.

What do you dislike about Third Wave Business Systems?

For issues that have arisen that seem to repeat frequently, I feel like we haven't gotten enough root cause analysis so we can prevent the issue from happening over and over again. Review collected by and hosted on G2.com.

Recommendations to others considering Third Wave Business Systems:

Do your due diligence in establishing your needs and then meet with Thirdwave to see if there is alignment. I think the team there is solid, has strong knowledge of SAP, and as long as there is alignment between what they can offer and your needs, it's worth exploring. Review collected by and hosted on G2.com.

What problems is Third Wave Business Systems solving and how is that benefiting you?

Thirdwave provides quick and efficient service to service issues related to SAP and any apps that are connected to the system that are critical to business operations. Review collected by and hosted on G2.com.

JC

Judith C.

Small-Business (50 or fewer emp.)

7/11/2024

"Third Wave's APP add on is the solution you need for SAP B1"

5/5

What do you like best about Third Wave Business Systems?

Very responsive and a genuine desire to help solve issues. Review collected by and hosted on G2.com.

What do you dislike about Third Wave Business Systems?

Would be nice to be able to just send off an email with any issues to a dedicated support person or a group. But I understand the need for a more automated route as a business, but as a customer, we like more convenience :) Review collected by and hosted on G2.com.

Recommendations to others considering Third Wave Business Systems:

We went through a couple of other SAP partners before finding Third Wave, I can say they stand out in their service and willingness to think outside of the box. Review collected by and hosted on G2.com.

What problems is Third Wave Business Systems solving and how is that benefiting you?

The out of the box SAP B1 forms did not have the fields and information we needed for our business, but by using APP we were able to put all the information needed on the different marketing documents as well as create queries using these new fields. Our SAP B1 looks nothing like the out of the box SAP B1 now. Review collected by and hosted on G2.com.

OI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/20/2024

"Customer Support"

5/5

What do you like best about Third Wave Business Systems?

Marco Zenz <mzenz@twbs.com> I want to express my appreciation for the outstanding support provided by Marco. His response time was incredibly prompt, which made a significant difference in resolving the issue quickly. He demonstrated exceptional problem-solving skills, tackling the issue with ease and efficiency.

Marco's professionalism throughout the entire interaction was commendable. He was courteous, patient, and attentive to every detail. His deep knowledge of the subject matter was evident, and he was able to explain the solution in a way that was easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Third Wave Business Systems?

I’m pleased to inform you that our previous SAP system had some challenges with logging in remote users, which impacted our efficiency. However, since transitioning to our new cloud-based SAP system, we have seen significant improvements. The new system is now functioning efficiently, allowing for smooth and reliable access for remote users. Review collected by and hosted on G2.com.

DG

David G.

Mid-Market (51-1000 emp.)

10/9/2024

"Third Wave Business System helps us optimize our business."

5/5

What do you like best about Third Wave Business Systems?

Third Wave Business Systems is our SAP Business One partner, enabling us to focus on our core business while they expertly manage all our ERP needs. Review collected by and hosted on G2.com.

What do you dislike about Third Wave Business Systems?

Working with Third Wave Business Systems has been entirely positive. They are highly knowledgeable and deliver results with speed and efficiency. Review collected by and hosted on G2.com.

Response from Chris Milan of Third Wave Business Systems

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Thank you so much for your comments. We appreciate our partnership.

PL

PARKSON L.

CEO

Small-Business (50 or fewer emp.)

5/3/2024

"Third Wave is an excellent consulting company when handling SAP B1"

4.5/5

What do you like best about Third Wave Business Systems?

I like Third Wave Business systems as they are able to either come up with solutions or have suggested partners we can work with that will help our business. They are constantly innovating and staying ahead to give our business another way to utilize SAP B1 better and more efficiently connect with our customers. Review collected by and hosted on G2.com.

What do you dislike about Third Wave Business Systems?

I think when it comes to upgrading our software and trying to figure out whether or not it is necessary for us is a challenge. For example we don't know when we should be upgrading the softwares unless something stops working or when we enhancing other programs only to find out not compatable with current SAP B1 unless we upgrade. Review collected by and hosted on G2.com.

Recommendations to others considering Third Wave Business Systems:

Assuming others already have SAP B1 then I would suggest understanding what Third Wave Business Systems has to offer in terms of applications and SAP B1 services they can do vs current provider. What they have to offer is better then your current provider. Also if one of the reason for moving providers is due to poor communication and long porject lead times, I have found that Third Wave personnel get back to me promplty which is a huge plus as when systems go down you need help from a provider they will assign someone that can help you asap. Review collected by and hosted on G2.com.

What problems is Third Wave Business Systems solving and how is that benefiting you?

Third Wave has helped us launch our SAP B1 over a decade ago and has worked to handle the constant new ways of doing business with our retailers nad integrating with their systems. Such program like Bizweaver is capable of handling our Shopify and Marketplace accounts at the moment that seems to seamlessly process the way we need it to. Of course there are issues that arise but the Third Wave team is very much on top of it and or get back to me in an appropriate time frame to fix issues. Review collected by and hosted on G2.com.

Response from Laura Dunn of Third Wave Business Systems

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Thank you for providing your valuable feedback! Third Wave team has gone through a transition of leadership and expanded our team to include a dedicated Customer Success Manager, whose primary focus will be to champion customer relationships, providing personalized guidance to optimize your experience with SAP Business One. They will provide tailored advice on when and how to upgrade your software, proactively identify opportunities for improvement, and ensure compatibility with your current systems to prevent any unexpected hiccups along the way. Their mission is to understand your business goals and create strategic objectives that ensure you’re taking advantage of everything SAP Business One has to offer.

We understand the importance of a seamless experience, especially when it comes to enhancing your SAP B1 capabilities. We thank you again for your feedback and look forward to continuing to support you in your journey with Third Wave!

WM

willie m.

Mid-Market (51-1000 emp.)

8/23/2024

"consistent in perfection"

5/5

What do you like best about Third Wave Business Systems?

They take a solution-based approach and always respond promptly. Review collected by and hosted on G2.com.

What do you dislike about Third Wave Business Systems?

When a new consultant joins a case, it may take some time for them to understand the issue, leading to increased costs and a slight delay. Review collected by and hosted on G2.com.

Recommendations to others considering Third Wave Business Systems:

They are the best in the market, and we would not consider replacing them. Consistent perfection is guaranteed. Review collected by and hosted on G2.com.

What problems is Third Wave Business Systems solving and how is that benefiting you?

Third Wave Business has helped us create workflows that enable us to work efficiently with SAP and save time. We are currently working on a workflow to facilitate SAP writing back to FedEx. Review collected by and hosted on G2.com.

GM

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

7/2/2024

"Third Wave is quick to respond and provide needs for any ERP and IT related needs."

4.5/5

What do you like best about Third Wave Business Systems?

They still have a small company feel and are quick to respond with any needs (errors, corrections, improvements needed, etc.) Review collected by and hosted on G2.com.

What do you dislike about Third Wave Business Systems?

I honestly can't say anything I immensely dislike about Third Wave. Review collected by and hosted on G2.com.

Recommendations to others considering Third Wave Business Systems:

I would advise them to strongly look at Third Wave's strengths and ability to respond with good suggestions and improvements of processes. I have dealt with other larger third party IT companies and it is difficult to get a good one-on-one personal response. Review collected by and hosted on G2.com.

What problems is Third Wave Business Systems solving and how is that benefiting you?

Third Wave has solved and problems related to our ERP SAP sytem and other processing needs. They provided a report writing tool (Solver) and great consultant to implement and assist with writing reports. They have provided automated programs that have greatly reduced manual labor time, reduced errors, and simply provided data we otherwise would not have had access to easily. Review collected by and hosted on G2.com.

VD

Vito D.

Small-Business (50 or fewer emp.)

7/8/2024

"Strong and responsive SAP B1 support partner"

4.5/5

What do you like best about Third Wave Business Systems?

They have a strong team of knowledgeable business consultants. Review collected by and hosted on G2.com.

What do you dislike about Third Wave Business Systems?

I have not experienced many issues when working with Third wave. They are reliable partner delivering most projects

on time and within budget. Review collected by and hosted on G2.com.

Recommendations to others considering Third Wave Business Systems:

If you need a solid, knowledgeable & responsive SAP B1 support partner, they should be at the top of your list. Review collected by and hosted on G2.com.

What problems is Third Wave Business Systems solving and how is that benefiting you?

As a small company, we are strapped for resources. Third Wave has consistently delivered solid business solutions leveraging our SAP B1 investment. Their automation solution has been especially helpful in streamlining our day to day operations. Review collected by and hosted on G2.com.

OJ

Olivier J.

Director of Operations

Mid-Market (51-1000 emp.)

8/21/2024

"Premium service and responsive team"

4.5/5

What do you like best about Third Wave Business Systems?

Very professional team with a lot of knowledge. Review collected by and hosted on G2.com.

What do you dislike about Third Wave Business Systems?

Nothing to report, overall this was a great experience. Review collected by and hosted on G2.com.

Recommendations to others considering Third Wave Business Systems:

Their flexibility is definitively a plus, they always do their best to match your requests. Review collected by and hosted on G2.com.

What problems is Third Wave Business Systems solving and how is that benefiting you?

Third Wave manages and has updated our SAP B1 option. On the update, pre meetings, update and support have been at the level we were expecting and we didn't experience any delays in the project. Review collected by and hosted on G2.com.

Response from Chris Milan of Third Wave Business Systems

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Thank you Olivier for your review. Our team appreciates the feedback. Please reach out to your lead consultant or Client Services Manager if we can assist in any way.