- Support Team and our CSM are consistently responsive and thorough

- New features are continually being introduced Review collected by and hosted on G2.com.

- Feature discoverability could be improved, as many features exist but often require guidance to locate

- Ongoing SCORM issues and challenges with integrating them into the platform Review collected by and hosted on G2.com.

Thinkific is intuitive in its design and interface. The platform is clean and easy to navigate for learners and us as administrators. The student experience has been vastly improved upon moving to Thinkific from our previous continuing education platform.

Thinkific's drag-and-drop builder and templated course structure made for an initial setup that was smooth. Customer support has been highly responsive to feedback. They've implemented functionality upgrades to the site that we recommended.

Better features for a smaller price tag. Review collected by and hosted on G2.com.

Visual customization constraints and coding options are limited. The reporting tools that would be most helpful are only available on the highest-priced plan, and even then aren't guaranteed. Limited lead and funnel tracking features. In-house emailing options are very limited. Would benefit from more design feature capabilities. Review collected by and hosted on G2.com.

I chose Thinkific because I did not want to just "sell online courses." I wanted to truly teach those that bought my courses. Thinkific's features like submittable homework assignments, drip schedules and prerequisite filters allow me to ensure that my students are truly engaging with the course they purchased. Review collected by and hosted on G2.com.

I think the Community space could use some work in terms of the way it connects to other products. First, we should be able to customize the welcome email for the Community the same way we can for individual courses. Second, being able to mass email Community members on all plans would be very helpful in terms of increasing engagement. And finally, the Community doesn't come up as a course so it can't connect to Zapier which makes creating streamlined workflows or communication to community members impossible. I think it's a good start, but I would appreciate if more of these updates could be worked on. The Community space has had very little improvement since I first started using it over 3 years ago. Review collected by and hosted on G2.com.

Thinkific is a great platform to use when selling courses either B2B or B2C. The customer support is excellent with the Plus plan. Review collected by and hosted on G2.com.

The ability to run customizable reports. Review collected by and hosted on G2.com.

It's easy to use - the easier I used of all LMS. It answer my need specially the Wysiwyg aspect, you can for sure get a beautiful Academy that offer a great experience to your learner since the basic plan! Price are reasonable and the support team is a superstar! They give you fast answer and they make sure to follow up each time. Review collected by and hosted on G2.com.

I wish some tiny feature were not so far in the advanced plan or could be offered à la carte like access to custom code, SSO or SCORM format... For exemple the scorm format is only available in the Enterprise plan which I dont see buying in a near future. But I would gladly pay for that feature as a stand alone. Also, I really appreciate that we can custom many type of banner and add dynamic content on custom page but there is still some detail and terminology we cannot modify like the term "product" in the catalogue or "lesson" and "course" even if the "course"' only contain a webinar recording. More possibility to tag those content following our needs will be great.

But overall I really enjoy my experience with Thinkific and my team is super impress with the result of our academy so far! Review collected by and hosted on G2.com.

As a teacher and not a business person, Thinkific made it very easy for me to get started on creating my courses. With the built in landing pages and website pages for each course, Thinkific makes everything look professional and seamless. Review collected by and hosted on G2.com.

Thinkific is constantly making h updates (which is great), however, this sometimes forces you to pay more for things that you might not need. I reached out to them for support and they were able to help be picked up the right tier for what I needed. This keeps the finances manageable. Review collected by and hosted on G2.com.

Thinkific makes it incredibly easy to create and deliver professional-quality online courses without needing any tech background. I love how intuitive the course builder is — it allows me to upload videos, add quizzes, and structure lessons in a clean and user-friendly format. The platform feels stable and reliable, and the design is clean and modern, which enhances the experience for both creators and learners. I also appreciate the ability to fully customize my site to match my brand without needing to code. Their support team and help resources are top-notch — fast, helpful, and genuinely invested in user success. Review collected by and hosted on G2.com.

I haven't found anything that I dislike. Perhaps, something about the design customization. Although strong, it has a bit of a learning curve if you’re aiming for something highly tailored without coding. Review collected by and hosted on G2.com.

Easy interface to build courses. But the best really was the bootcamp they offered (that I'm not sure they offer anymore). It was a 6 month program that absolutely got me up to speed to sell courses. It was invaluable. Review collected by and hosted on G2.com.

I have had an issue with digital downloads that I put a request in to fix over 9 months ago. I've checked back in every few months on their progress for fixing the issue and I get the same canned response that they are working on it. . . for over 9 months! This issue has made it so I cannot use digital downloads as a feature at all. Long story short, their customer service is lacking. Review collected by and hosted on G2.com.

I like the ease of use that the platform provides to business owners who are looking for a simple yet professional platform that can host their resources and courses. I enjoy the customization options for the course players and the in-depth tutorials provided on the Thinkific website. The course management system is straightforward and user-friendly, making it a breeze for our managers to assign courses and change drip schedules when needed for our users. Other than that, the integration is easy, and the video library is extremely helpful when you are uploading many videos to your modules!! Review collected by and hosted on G2.com.

As far as downsides go, I would say the customer support is lacking as far as communication goes. They are great when you can get an answer via email but it can be very difficult to reach a support member even on a paid plan. We had a system error that caused are courses to go down for over a day, and we were not able to get timely responses or have a support number that we could call. The online resources for help were not sufficient, and we ended up needing a technician to reset something manually. The chatbots can be extremely frustrating and not helpful. The other downside would be the payment software they developed. It makes it very difficult to do anything other then charge someone a subscription fee, so we usually opt for using Stripe and just setting up our clients with a free account. We are not able to view any payment options for our customers or offer them a one-time payment for a service or something that it easy without them having to enter their payment info into a separate digital download that we need to create. Lastly one of my biggest frustrations is that you cannot set a course to be no payment at all (not free) and only include it in certain memberships. It makes you select either free, subscription, or one-time payment. I don't want to select free because then it allows anyone to access it if they have the link. Review collected by and hosted on G2.com.

I’ve been using Thinkific since 2018 and it’s been a fabulous tool for our niche online school. We’ve built a fabulous reputation and a brand with students loving the course experience. Many leaving reviews that the interface is so much easier than our competitors what they keep coming back to use every 2 years when they need to do their continuing education to maintain their professional certification. The frequent product updates are great too because we can keep improving as the tool continues to improve. Review collected by and hosted on G2.com.

There are two things I dislike, which aren’t dealbreakers and this isn’t a new complaint, but worth mentioning here since it’s being asked:

1. The transaction records show purchased in UTC time and not my current or preferred timezone. Which is a pain for external record keeping.

2. You can’t reset a student’s progress on a course. So if a student completes a course and wanted to take the same course again a year or two later, they are unable to. There are workarounds like duplicating courses, but that can be a pain. Review collected by and hosted on G2.com.