--- title: Thinkific Reviews meta\_title: 'Thinkific Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 405 reviews by the users' company size, role or industry to find out how Thinkific works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 405 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Training eLearning url: https://www.g2.com/categories/training-elearning --- ### Thinkific Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **ease of use** of Thinkific, making course creation and replication simple and efficient. [(100 mentions)](https://www.g2.com/products/thinkific/reviews?filters%5Bsentiment_snippet%5D=1903623&qs=pros-and-cons#reviews) Users value the **ease of course creation** with Thinkific, praising its intuitive features and effective branding options. [(59 mentions)](https://www.g2.com/products/thinkific/reviews?filters%5Bsentiment_snippet%5D=1904031&qs=pros-and-cons#reviews) Users praise Thinkific's **exceptional customer support** , highlighting quick, helpful, and attentive assistance for all needs. [(57 mentions)](https://www.g2.com/products/thinkific/reviews?filters%5Bsentiment_snippet%5D=1902103&qs=pros-and-cons#reviews) Users love the **intuitive design** of Thinkific, allowing for seamless content creation and enhanced user experience. [(44 mentions)](https://www.g2.com/products/thinkific/reviews?filters%5Bsentiment_snippet%5D=1905524&qs=pros-and-cons#reviews) Users love the **customization options** in Thinkific, allowing tailored experiences for unique business needs and easy course setup. [(36 mentions)](https://www.g2.com/products/thinkific/reviews?filters%5Bsentiment_snippet%5D=1906241&qs=pros-and-cons#reviews) Users find Thinkific has **limited features** that hinder customization and require additional costs for needed enhancements. [(45 mentions)](https://www.g2.com/products/thinkific/reviews?filters%5Bsentiment_snippet%5D=1903164&qs=pros-and-cons#reviews) Users note the **limited customization** options in Thinkific, restricting their ability to create a tailored experience. [(42 mentions)](https://www.g2.com/products/thinkific/reviews?filters%5Bsentiment_snippet%5D=1903659&qs=pros-and-cons#reviews) Users find the **missing features** in Thinkific, such as SCORM integration and advanced reporting, frustrating and limiting. [(32 mentions)](https://www.g2.com/products/thinkific/reviews?filters%5Bsentiment_snippet%5D=1905357&qs=pros-and-cons#reviews) Users find **feature discoverability problematic** , making it difficult to locate essential tools and manage content effectively. [(28 mentions)](https://www.g2.com/products/thinkific/reviews?filters%5Bsentiment_snippet%5D=1905270&qs=pros-and-cons#reviews) Users find Thinkific **expensive due to add-on costs** , which can make scaling less appealing for corporate use. [(20 mentions)](https://www.g2.com/products/thinkific/reviews?filters%5Bsentiment_snippet%5D=1903845&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Thinkific ##### 1. Ease of Use Users praise the **ease of use** of Thinkific, making course creation and replication simple and efficient. [ See 100 mentions ](https://www.g2.com/products/thinkific/reviews?filters%5Bsentiment_snippet%5D=1903623&qs=pros-and-cons#reviews) See Related User Reviews ![Marc M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc M.") MM Marc M. Small-Business (50 or fewer emp.) 5.0/5 "Thinkific - Platform for Any Business Moving to Enterprise Solution" What do you like about Thinkific? There are a number of updates to communities, tools, and subscription tiers that greatly improve the experience for both admins and end users. They al ![Chelsea M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsea M.") CM Chelsea M. Enterprise (\> 1000 emp.) 4.0/5 "Strong Platform for Course Delivery, With Room to Grow for Enterprise Teams" What do you like about Thinkific? Over the past year, we've continued to see improvements to the platform, especially around usability and speed of course creation. The course builder ##### 2. Course Creation Users value the **ease of course creation** with Thinkific, praising its intuitive features and effective branding options. [ See 59 mentions ](https://www.g2.com/products/thinkific/reviews?filters%5Bsentiment_snippet%5D=1904031&qs=pros-and-cons#reviews) See Related User Reviews ![Marc M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc M.") MM Marc M. Small-Business (50 or fewer emp.) 5.0/5 "Thinkific - Platform for Any Business Moving to Enterprise Solution" What do you like about Thinkific? There are a number of updates to communities, tools, and subscription tiers that greatly improve the experience for both admins and end users. They al ![Chelsea M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsea M.") CM Chelsea M. Enterprise (\> 1000 emp.) 4.0/5 "Strong Platform for Course Delivery, With Room to Grow for Enterprise Teams" What do you like about Thinkific? Over the past year, we've continued to see improvements to the platform, especially around usability and speed of course creation. The course builder ##### 3. Customer Support Users praise Thinkific's **exceptional customer support** , highlighting quick, helpful, and attentive assistance for all needs. [ See 57 mentions ](https://www.g2.com/products/thinkific/reviews?filters%5Bsentiment_snippet%5D=1902103&qs=pros-and-cons#reviews) See Related User Reviews SK Shaleen K. 5.0/5 "Effortless Course Hosting with Remarkable Support" What do you like about Thinkific? I use Thinkific for work projects for our clients, and I like that it's very easy to use with many resources available to help along the way. I find i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Makes partner training simple and scalable" What do you like about Thinkific? - Support Team and our CSM are consistently responsive and thorough - New features are continually being introduced ##### 4. Intuitive Users love the **intuitive design** of Thinkific, allowing for seamless content creation and enhanced user experience. [ See 44 mentions ](https://www.g2.com/products/thinkific/reviews?filters%5Bsentiment_snippet%5D=1905524&qs=pros-and-cons#reviews) See Related User Reviews ![Marc M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc M.") MM Marc M. Small-Business (50 or fewer emp.) 5.0/5 "Thinkific - Platform for Any Business Moving to Enterprise Solution" What do you like about Thinkific? There are a number of updates to communities, tools, and subscription tiers that greatly improve the experience for both admins and end users. They al ![Chelsea M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsea M.") CM Chelsea M. Enterprise (\> 1000 emp.) 4.0/5 "Strong Platform for Course Delivery, With Room to Grow for Enterprise Teams" What do you like about Thinkific? Over the past year, we've continued to see improvements to the platform, especially around usability and speed of course creation. The course builder ##### 5. Customization Users love the **customization options** in Thinkific, allowing tailored experiences for unique business needs and easy course setup. [ See 36 mentions ](https://www.g2.com/products/thinkific/reviews?filters%5Bsentiment_snippet%5D=1906241&qs=pros-and-cons#reviews) See Related User Reviews ![Isaac R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isaac R.") IR Isaac R. Mid-Market (51-1000 emp.) 5.0/5 "Centralized Learning Made Easy with Thinkific" What do you like about Thinkific? I like how customizable Thinkific is. It's really helpful that it's kind of like a blank canvas where I can add my own graphic header and the question ![Barbara F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbara F.") BF Barbara F. Small-Business (50 or fewer emp.) 5.0/5 "Building a Personal Digital Store Connected to My Community." What do you like about Thinkific? I really like how intuitive the product creation flow is. The platform makes it easy to turn an idea into a structured digital product in a very short ### 5 Cons or Disadvantages of Thinkific ##### 1. Limited Features Users find Thinkific has **limited features** that hinder customization and require additional costs for needed enhancements. [ See 45 mentions ](https://www.g2.com/products/thinkific/reviews?filters%5Bsentiment_snippet%5D=1903164&qs=pros-and-cons#reviews) See Related User Reviews ![Chelsea M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsea M.") CM Chelsea M. Enterprise (\> 1000 emp.) 4.0/5 "Strong Platform for Course Delivery, With Room to Grow for Enterprise Teams" What do you dislike about Thinkific? As a Thinkific Plus customer operating in a corporate/B2B training environment, we’d still love to see more enterprise-focused functionality included ![Manuel Alejandro D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manuel Alejandro D.") MD Manuel Alejandro D. Small-Business (50 or fewer emp.) 4.0/5 "Great Platform for Creating and Selling Online Courses" What do you dislike about Thinkific? Some design and customization options are limited, and advanced features are only available on higher-tier plans. It would be great to have more flexi ##### 2. Limited Customization Users note the **limited customization** options in Thinkific, restricting their ability to create a tailored experience. [ See 42 mentions ](https://www.g2.com/products/thinkific/reviews?filters%5Bsentiment_snippet%5D=1903659&qs=pros-and-cons#reviews) See Related User Reviews ![Chelsea M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsea M.") CM Chelsea M. Enterprise (\> 1000 emp.) 4.0/5 "Strong Platform for Course Delivery, With Room to Grow for Enterprise Teams" What do you dislike about Thinkific? As a Thinkific Plus customer operating in a corporate/B2B training environment, we’d still love to see more enterprise-focused functionality included ![Isaac R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isaac R.") IR Isaac R. Mid-Market (51-1000 emp.) 5.0/5 "Centralized Learning Made Easy with Thinkific" What do you dislike about Thinkific? I would like there to be a way to add better headings. For all my headers, I've had to use a different application to create a graphic image that I th ##### 3. Missing Features Users find the **missing features** in Thinkific, such as SCORM integration and advanced reporting, frustrating and limiting. [ See 32 mentions ](https://www.g2.com/products/thinkific/reviews?filters%5Bsentiment_snippet%5D=1905357&qs=pros-and-cons#reviews) See Related User Reviews ![Chelsea M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsea M.") CM Chelsea M. Enterprise (\> 1000 emp.) 4.0/5 "Strong Platform for Course Delivery, With Room to Grow for Enterprise Teams" What do you dislike about Thinkific? As a Thinkific Plus customer operating in a corporate/B2B training environment, we’d still love to see more enterprise-focused functionality included ![Isaac R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isaac R.") IR Isaac R. Mid-Market (51-1000 emp.) 5.0/5 "Centralized Learning Made Easy with Thinkific" What do you dislike about Thinkific? I would like there to be a way to add better headings. For all my headers, I've had to use a different application to create a graphic image that I th ##### 4. Feature Issues Users find **feature discoverability problematic** , making it difficult to locate essential tools and manage content effectively. [ See 28 mentions ](https://www.g2.com/products/thinkific/reviews?filters%5Bsentiment_snippet%5D=1905270&qs=pros-and-cons#reviews) See Related User Reviews ![Marc M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc M.") MM Marc M. Small-Business (50 or fewer emp.) 5.0/5 "Thinkific - Platform for Any Business Moving to Enterprise Solution" What do you dislike about Thinkific? There are still a few apps and integrations that could greatly improve the experience, but their partners like Rob Galvin and updates have lessened th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Makes partner training simple and scalable" What do you dislike about Thinkific? - Feature discoverability could be improved, as many features exist but often require guidance to locate - Ongoing SCORM issues and challenges with i ##### 5. Expensive Users find Thinkific **expensive due to add-on costs** , which can make scaling less appealing for corporate use. [ See 20 mentions ](https://www.g2.com/products/thinkific/reviews?filters%5Bsentiment_snippet%5D=1903845&qs=pros-and-cons#reviews) See Related User Reviews ![Chelsea M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsea M.") CM Chelsea M. Enterprise (\> 1000 emp.) 4.0/5 "Strong Platform for Course Delivery, With Room to Grow for Enterprise Teams" What do you dislike about Thinkific? As a Thinkific Plus customer operating in a corporate/B2B training environment, we’d still love to see more enterprise-focused functionality included ![Manuel Alejandro D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manuel Alejandro D.") MD Manuel Alejandro D. Small-Business (50 or fewer emp.) 4.0/5 "Great Platform for Creating and Selling Online Courses" What do you dislike about Thinkific? Some design and customization options are limited, and advanced features are only available on higher-tier plans. It would be great to have more flexi ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Enterprise (\> 1000 emp.) 5/15/2025 "Makes partner training simple and scalable" 4.5/5 What do you like best about Thinkific? - Support Team and our CSM are consistently responsive and thorough - New features are continually being introduced Review collected by and hosted on G2.com. What do you dislike about Thinkific? - Feature discoverability could be improved, as many features exist but often require guidance to locate - Ongoing SCORM issues and challenges with integrating them into the platform Review collected by and hosted on G2.com. What problems is Thinkific solving and how is that benefiting you? - Ability to deliver consistent, up-to-date trainings to partners, all in one tool (so partners can onboard, learn, get certified, and get information in one place) - Ability tailor programs to different users and target only the necessary people for news/announcements - Customization options are a huge plus (it's flexible enough to grow with our program, when we need it) - Helped us reduce time spent on admin tasks and ensures partners get a consistent experience on their end Review collected by and hosted on G2.com. Show More 2/10/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![ATI A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ATI A.") AA ATI A. Chief Executive Officer Small-Business (50 or fewer emp.) 8/7/2025 "A Massive Upgrade from other Online Self-Paced Course Platforms" 5/5 What do you like best about Thinkific? Thinkific is intuitive in its design and interface. The platform is clean and easy to navigate for learners and us as administrators. The student experience has been vastly improved upon moving to Thinkific from our previous continuing education platform. Thinkific's drag-and-drop builder and templated course structure made for an initial setup that was smooth. Customer support has been highly responsive to feedback. They've implemented functionality upgrades to the site that we recommended. Better features for a smaller price tag. Review collected by and hosted on G2.com. What do you dislike about Thinkific? Visual customization constraints and coding options are limited. The reporting tools that would be most helpful are only available on the highest-priced plan, and even then aren't guaranteed. Limited lead and funnel tracking features. In-house emailing options are very limited. Would benefit from more design feature capabilities. Review collected by and hosted on G2.com. What problems is Thinkific solving and how is that benefiting you? Being able to sell online self-paced and live courses with quality functionality. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alysha K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alysha K.") AK Alysha K. Founder and CEO Small-Business (50 or fewer emp.) 5/31/2025 "I've Been Using Thinkific for Nearly 10 years" 4/5 What do you like best about Thinkific? I chose Thinkific because I did not want to just "sell online courses." I wanted to truly teach those that bought my courses. Thinkific's features like submittable homework assignments, drip schedules and prerequisite filters allow me to ensure that my students are truly engaging with the course they purchased. Review collected by and hosted on G2.com. What do you dislike about Thinkific? I think the Community space could use some work in terms of the way it connects to other products. First, we should be able to customize the welcome email for the Community the same way we can for individual courses. Second, being able to mass email Community members on all plans would be very helpful in terms of increasing engagement. And finally, the Community doesn't come up as a course so it can't connect to Zapier which makes creating streamlined workflows or communication to community members impossible. I think it's a good start, but I would appreciate if more of these updates could be worked on. The Community space has had very little improvement since I first started using it over 3 years ago. Review collected by and hosted on G2.com. What problems is Thinkific solving and how is that benefiting you? It allows me to offer my classes and coaching programs in one place where I am able to easily create different pricing models, offer 3rd party financing options like Klarna, and it allows me to store materials like downloads and spreadsheets in the class player so I'm not individually sharing these things with students and clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Christina G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christina G.") CG Christina G. Learning Solutions Manager Small-Business (50 or fewer emp.) 12/15/2025 Guest users or non-business users of the software, not included in G2 scores. "Excellent Platform for Course Sales with Outstanding Support" 4.5/5 What do you like best about Thinkific? Thinkific is a great platform to use when selling courses either B2B or B2C. The customer support is excellent with the Plus plan. Review collected by and hosted on G2.com. What do you dislike about Thinkific? The ability to run customizable reports. Review collected by and hosted on G2.com. What problems is Thinkific solving and how is that benefiting you? The PowerUps that are created by Rob Gavin and his team are a great addition in making courses more interactive for the students. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Valérie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Valérie G.") VG Valérie G. Instructional designer Small-Business (50 or fewer emp.) 5/28/2025 Guest users or non-business users of the software, not included in G2 scores. "Great experience so far for a non english and low budget academy startup!" 5/5 What do you like best about Thinkific? It's easy to use - the easier I used of all LMS. It answer my need specially the Wysiwyg aspect, you can for sure get a beautiful Academy that offer a great experience to your learner since the basic plan! Price are reasonable and the support team is a superstar! They give you fast answer and they make sure to follow up each time. Review collected by and hosted on G2.com. What do you dislike about Thinkific? I wish some tiny feature were not so far in the advanced plan or could be offered à la carte like access to custom code, SSO or SCORM format... For exemple the scorm format is only available in the Enterprise plan which I dont see buying in a near future. But I would gladly pay for that feature as a stand alone. Also, I really appreciate that we can custom many type of banner and add dynamic content on custom page but there is still some detail and terminology we cannot modify like the term "product" in the catalogue or "lesson" and "course" even if the "course"' only contain a webinar recording. More possibility to tag those content following our needs will be great. But overall I really enjoy my experience with Thinkific and my team is super impress with the result of our academy so far! Review collected by and hosted on G2.com. What problems is Thinkific solving and how is that benefiting you? Churn reduction. Our platform is very large and our customer base is composed with many level of skills regarding technology. We want to reduce support and get better cost efficiency of our Customer success team! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Chris S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris S.") CS Chris S. Founder Small-Business (50 or fewer emp.) 7/24/2025 "A great online course platform with all in one services" 4.5/5 What do you like best about Thinkific? As a teacher and not a business person, Thinkific made it very easy for me to get started on creating my courses. With the built in landing pages and website pages for each course, Thinkific makes everything look professional and seamless. Review collected by and hosted on G2.com. What do you dislike about Thinkific? Thinkific is constantly making h updates (which is great), however, this sometimes forces you to pay more for things that you might not need. I reached out to them for support and they were able to help be picked up the right tier for what I needed. This keeps the finances manageable. Review collected by and hosted on G2.com. What problems is Thinkific solving and how is that benefiting you? Thinkific helps to automate courses and get clients to sign up with minimal management in my part. This helps me focus on other things for my business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 8/8/2025 "Empowering, Intuitive, and Reliable. Thinkific Exceeded My Expectations" 5/5 What do you like best about Thinkific? Thinkific makes it incredibly easy to create and deliver professional-quality online courses without needing any tech background. I love how intuitive the course builder is — it allows me to upload videos, add quizzes, and structure lessons in a clean and user-friendly format. The platform feels stable and reliable, and the design is clean and modern, which enhances the experience for both creators and learners. I also appreciate the ability to fully customize my site to match my brand without needing to code. Their support team and help resources are top-notch — fast, helpful, and genuinely invested in user success. Review collected by and hosted on G2.com. What do you dislike about Thinkific? I haven't found anything that I dislike. Perhaps, something about the design customization. Although strong, it has a bit of a learning curve if you’re aiming for something highly tailored without coding. Review collected by and hosted on G2.com. What problems is Thinkific solving and how is that benefiting you? Thinkific has solved the biggest challenge I faced as a course creator: delivering high-quality online learning experiences without needing technical expertise or a team of developers. It gives me a centralized, easy-to-use platform to build, manage, and sell my courses — all in one place. I no longer have to juggle multiple tools for hosting, payments, user access, or certificates. That efficiency lets me focus on what matters most: creating great content and connecting with learners. Plus, the ability to customize the learning journey, track student progress, and automate parts of the business (like enrollments or drip schedules) has helped me scale without sacrificing quality or control. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Small-Business (50 or fewer emp.) 7/30/2025 "Thinkific has been a one stop shop to market, build and sell online courses." 5/5 What do you like best about Thinkific? Easy interface to build courses. But the best really was the bootcamp they offered (that I'm not sure they offer anymore). It was a 6 month program that absolutely got me up to speed to sell courses. It was invaluable. Review collected by and hosted on G2.com. What do you dislike about Thinkific? I have had an issue with digital downloads that I put a request in to fix over 9 months ago. I've checked back in every few months on their progress for fixing the issue and I get the same canned response that they are working on it. . . for over 9 months! This issue has made it so I cannot use digital downloads as a feature at all. Long story short, their customer service is lacking. Review collected by and hosted on G2.com. What problems is Thinkific solving and how is that benefiting you? I teach on-demand therapy courses to therapists learning new therapy skills. Thinkific is the landing page for the courses, houses the courses, takes payment, deals with taxes. It's a one stop shop and it's nice that I can let my courses be nearly 100% passive income. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Zach B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zach B.") ZB Zach B. Director and Lead Developer Small-Business (50 or fewer emp.) 5/14/2025 "Excellent software for Curriculum Development" 4.5/5 What do you like best about Thinkific? I like the ease of use that the platform provides to business owners who are looking for a simple yet professional platform that can host their resources and courses. I enjoy the customization options for the course players and the in-depth tutorials provided on the Thinkific website. The course management system is straightforward and user-friendly, making it a breeze for our managers to assign courses and change drip schedules when needed for our users. Other than that, the integration is easy, and the video library is extremely helpful when you are uploading many videos to your modules!! Review collected by and hosted on G2.com. What do you dislike about Thinkific? As far as downsides go, I would say the customer support is lacking as far as communication goes. They are great when you can get an answer via email but it can be very difficult to reach a support member even on a paid plan. We had a system error that caused are courses to go down for over a day, and we were not able to get timely responses or have a support number that we could call. The online resources for help were not sufficient, and we ended up needing a technician to reset something manually. The chatbots can be extremely frustrating and not helpful. The other downside would be the payment software they developed. It makes it very difficult to do anything other then charge someone a subscription fee, so we usually opt for using Stripe and just setting up our clients with a free account. We are not able to view any payment options for our customers or offer them a one-time payment for a service or something that it easy without them having to enter their payment info into a separate digital download that we need to create. Lastly one of my biggest frustrations is that you cannot set a course to be no payment at all (not free) and only include it in certain memberships. It makes you select either free, subscription, or one-time payment. I don't want to select free because then it allows anyone to access it if they have the link. Review collected by and hosted on G2.com. What problems is Thinkific solving and how is that benefiting you? Thinkific is providing an easy to use platform that allows our company to upload videos and learning resources for our clients. Our clients are then able to provide new and exciting classes and services to their communities! Thinkific is benefiting our company by allowing us to quickly upload many resources and tutorial videos that our members can quickly and efficiently learn and replicate in their own locations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") AL Verified User in Legal Services Small-Business (50 or fewer emp.) 7/25/2025 "Powerful Tool" 5/5 What do you like best about Thinkific? I’ve been using Thinkific since 2018 and it’s been a fabulous tool for our niche online school. We’ve built a fabulous reputation and a brand with students loving the course experience. Many leaving reviews that the interface is so much easier than our competitors what they keep coming back to use every 2 years when they need to do their continuing education to maintain their professional certification. The frequent product updates are great too because we can keep improving as the tool continues to improve. Review collected by and hosted on G2.com. What do you dislike about Thinkific? There are two things I dislike, which aren’t dealbreakers and this isn’t a new complaint, but worth mentioning here since it’s being asked: 1. The transaction records show purchased in UTC time and not my current or preferred timezone. Which is a pain for external record keeping. 2. You can’t reset a student’s progress on a course. So if a student completes a course and wanted to take the same course again a year or two later, they are unable to. There are workarounds like duplicating courses, but that can be a pain. Review collected by and hosted on G2.com. What problems is Thinkific solving and how is that benefiting you? they’re allowing course creators to have a platform in order to sell their products and service services. I think they’re fabulous partners and have enjoyed working with them over the last several years. Review collected by and hosted on G2.com. 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