Hearing someone talk through a pricing page out loud is completely different from reading their survey responses. theysaid helps me catch the hesitation, the moment something does not add up for them, the comparison they are making in their head. None of that shows up in a form. Review collected by and hosted on G2.com.

Nothing that has actually bothered me enough to flag. I had to build my pricing test from scratch since the templates lean usability but that took maybe an extra thirty minutes. For what the tool gives back that is not a real complaint. Review collected by and hosted on G2.com.

What I love most about TheySaid is that it goes beyond a traditional survey and helps collect deeper feedback through AI powered conversations and follow-up questions. Instead of only collecting responses, it helps uncover the reasons behind those responses. I work as a Dietician and Nutritionist, manage a homeopathy clinic, and also create health education content for social media , where I regularly create health awareness content, educational resources, and community wellness initiatives, so understanding audience feedback, learning needs, and participant engagement is an important part of my work. The platform is easy to use and easy to set up. I was able to create a health-focused feedback project quickly, and the AI generated relevant questions based on my goals. Features such as AI survey creation, AI interviews, follow-up questions, feedback analysis, response themes, and insight generation are especially useful when collecting feedback after educational activities and awareness programs.

Another thing I like is that responses are organized into useful insights instead of just showing a list of answers. This makes it easier to identify common concerns, learning interests, and topics people want to know more about. It helps me better understand what information is most useful to the audience. The performance has been good in my experience. Creating surveys, reviewing responses, and moving between different sections is quick and easy. The platform feels responsive during setup and feedback analysis, which helps me focus more on understanding responses rather than spending time managing the tool. Overall, TheySaid offers a good number of features while keeping the process simple. It fits well into my workflow for feedback collection, audience research, educational programs, and community engagement activities. Review collected by and hosted on G2.com.

When working with detailed feedback projects, I occasionally wish there were more ways to compare related responses across different questions in one view. The information is available, but I sometimes move between sections to connect feedback patterns and participant comments. A more consolidated review experience would make analysis easier. Review collected by and hosted on G2.com.

It catches moments in videos and provides insights that i would have missed normally. Because it's kinda tiring to watch hours of videos with the same level of attention. The recurring problems come back already ranked by how often they showed up. And the automated theme detection groups findings in a way that would taken me hours to do manually, and I start from prioritized list instead of a blank page. That difference shows up in how quickly i can turn research around. Review collected by and hosted on G2.com.

Category names it generates for grouping findings do not always match how my team talks about problems. I rename them before sharing anything so a way to set the preferred language up front would save me that step every single time. Review collected by and hosted on G2.com.

The findings come back with each problem ranked by how how often it shows across sessions. I walk into priotirization meeting knowing which issues are widespread and which are one time. This ranking system changes how I make the case for what to fix first and it's a lot more persuasive than my opinion as it's backed by AI data and insights. Review collected by and hosted on G2.com.

Nothing major really. I wish there was an easier way to hand off a session to another team without leaving the platform. The core of what I use works really well so no issues there. Review collected by and hosted on G2.com.

Before running any sessions I uploaded our product docs and a few URLs so the tool actually understood what we were testing and why. The questions it asked users were relevant in a way that out-of-the-box testing never was. That context made the findings a lot more useful straight out of the analysis. Review collected by and hosted on G2.com.

The tool works best when you go in with a specific question. More open-ended sessions where I am trying to understand broader patterns take more thought to set up so the output comes back in a useful shape. It rewards clear thinking upfront. Review collected by and hosted on G2.com.

Every issue it surfaces comes with a suggested fix based on what users actually did. I am not walking into engineering team discussions with just a problem list after using this tool but rather with context and direction. This has made those tiresome meetings so short and on the point. Review collected by and hosted on G2.com.

When i run multiple rounds of testing with my own users, tracking who has participated is still manual on my end. And i have to keep a separate spreadsheet for it. If it could be inside the tool itself then that would be great. Review collected by and hosted on G2.com.

Getting analyzed findings back from a study run in another language, without a translation project sitting in between, is something I genuinely did not expect to work as cleanly as it does. The tool supports over 70 languages and the quality held up across the markets we tested. That changed what we think is possible with a small team. Review collected by and hosted on G2.com.

The participant panel is stronger in some regions than others. For a few of our target markets finding people who matched our exact customer profile took more rounds than I budgeted for. The panel is large overall but the depth varies depending on where you are recruiting. Review collected by and hosted on G2.com.

When the AI moderator detects someone hesitating or going quiet mid-task, it asks a follow-up question right then. So instead of watching a user silently struggle and wondering what they were thinking, I get the actual reason out loud. That one thing has surfaced more useful insights than anything I could have scripted myself. Review collected by and hosted on G2.com.

How the test prompt appears to participants could be more customizable visually. It functions well but I would like it to feel more like part of the product experience rather than something external that got dropped in. Review collected by and hosted on G2.com.

Being able to ask a natural language question across multiple projects and get a combined answer is something I use every single day. Before, any cross-project question was a half-day manual job. That change alone made my quarterly reporting faster and more credible with the people reading it. Review collected by and hosted on G2.com.

Some of the auto-generated theme groupings are too broad for detailed CX reporting. I break them down further before anything goes into a report. More control over the granularity of how findings get clustered would save me that step. Review collected by and hosted on G2.com.

What I like best about TheySaid is the ease of navigating the site. I was able to immediately figure out how to use the site and start creating projects based on my business's needs. I started by creating a survey and was pleased with how it could create a complete survey for me through AI just by providing a quick prompt of my goals. From there, the editing of the survey to tweak it to fit my needs was also incredibly easy. It's always a good thing when you don't have to waste time getting a tutorial of how to use a site. Review collected by and hosted on G2.com.

So far, I haven't found any downsides to using TheySaid. If I had to choose something I think it will be the sites limitations for fitting all different kinds of business's. Review collected by and hosted on G2.com.