Cconnecting all the different journeys. So nice that you can dive in and research all the references. Also love having a repository that everyone can reference. Review collected by and hosted on G2.com.

Overall design is hard to alter you're kind of stuck with how Theydo thinks things should look. Also its really hard to document digital expereinces, interactions or processes. Really all you can do is use insights retrofitted which is not the actual use for insights at all. We have an insane amount of insights because of this fact. Also there's not good troubleshooting resources. I keep getting pointed to the Theydo community but their responces havn't been useful. Review collected by and hosted on G2.com.

I love that there are various ways to integrate external data into the journeys. The ability to add screenshots into the journey steps are also very useful as well as the ability to link smaller journeys within larger ones to really focus on them when tackling the probelms. Review collected by and hosted on G2.com.

I think sometimes there are too many things to keep up with in terms of finding where a certain element is - perhaps there is some missing visual correlation between the building blocks and where they are in the journey hierarchies themselves. Review collected by and hosted on G2.com.

We have done journey mapping in the past in spreadsheets and documents, but they are pretty difficult to manage and stay on top of, we like TheyDo because it is our one stop shop for journey mapping and tracking the most important analytics. They have great customer support and it is an easy platform to learn. Review collected by and hosted on G2.com.

I wish that they integrated with other platforms or had API plug ins so inputting analytics wasn't so manual. Review collected by and hosted on G2.com.

Easy accesible for the organisation.

Goals and oppertunities are easy to manage.

You can make your own templates.

You can track improvements with your own metrics

manage solutions and oppertunities in one place with links to websites and your documents. Review collected by and hosted on G2.com.

Not real dislikes, visuely i would like the option for more colours and hierachie in swimminglanes. But thay are probably allready working on it. Review collected by and hosted on G2.com.

Journey and persona management. Ease of use. Ability to connect painpoints and opportunities across the board. And their customer service. I was once found a bug and reached out to them , they replied promply and solved it quick. Review collected by and hosted on G2.com.

The ux may need to constantly improve. I found it a bit bumpy when using it. Little annoying sometimes but not a big deal though. Review collected by and hosted on G2.com.

Being able to map and layer insights along journeys, and in particular I thought the AI mechanism for interpretting imports was pretty nifty! It's not perfect yet, but there are plenty of benefits in what I assume is still reasonably early stages of product development. Great that alot is available free, and of course a decent charge for a great tool, but it's an impossible leap to climb in any of my experiences so far - and could fail to connect with the right value even at larger companies who can afford it, just my opinion because it's a product that deserves to be well-compensated but not sure who can afford it! Review collected by and hosted on G2.com.

Not being able to download the insights, prioritise them within the same map, and/or read longer insights in the PDF download. Unfortunately it's meant that the client, and other internal stakeholders have not bought into the idea of using it, so it has become a working asset in the background and ultimately has had to be dropped for a more manual approach following restrictions on simplifying it for internal comms about the project. It's such a shame, because the resistance was real (one team member refused to look at it) and I would have loved to have proved them wrong. Next time, perhaps! Review collected by and hosted on G2.com.

I love that it's a t is a hands-on tool that offers numerous possibilities for adding various types of insights. It ensures in a fairly straightforward manner that the insights go through the triple diamond model towards actual solutions that are implemented. Review collected by and hosted on G2.com.

I am looking for a system that simplifies and makes my workflow more efficient. Specifically, I desire a simpler method for sharing my scores across various metrics within TheyDo. Additionally, I would appreciate a reminder feature that alerts me to fill in my metrics, especially at times when I need to add them manually.

Another feature I would find useful is a suggestion button, powered by AI, which aids in linking insights that are similar. This would also be beneficial in connecting opportunities with these insights, streamlining the integration of relevant information.

Moreover, I would like to have a default setting for the 'lanes' I use within TheyDo. These settings should be customizable as needed but ideally remain unchanged between sessions, so I don't have to constantly make adjustments or see unnecessary information upon logging in. This would not only improve my workflow but also that of my colleagues, including developers, business analysts, and UX designers, by reducing clutter and enhancing focus on relevant work. Review collected by and hosted on G2.com.

As a Customer Experience leader, what excites me most about TheyDo is its ability to democratize customer journey mapping. TheyDo makes it easy for anyone in the organization to contribute and visualize customer journeys, fostering a collaborative understanding of the customer experience. This not only breaks down silos but also empowers teams to identify improvement opportunities and prioritize actions for a more customer-centric approach. Review collected by and hosted on G2.com.

Managing extremely complex journey maps at scale Review collected by and hosted on G2.com.

The way it creates nested journeys, that is, journeys inside journeys — and how one journey can exist in several other journeys — is clever and suits the needs of designers. It's a sophisticated platform made for designers and business owners with user-centric mindset. Review collected by and hosted on G2.com.

The tiers are getting out of hand expensive. It costs nearly the same as Salesforce a year, which is honestly not on the same scale of enterprise software. It is also not collaborative, and this would be an amazing feature in the Miro / FigJam era. Review collected by and hosted on G2.com.

TheyDo is very easy to learn and use.

I also enjoy that they take user feedback and implement changes based on that. It's nice to have the use of AI and we can easily import from FigJam. Review collected by and hosted on G2.com.

I have not yet experienced any issues with TheyDo! Review collected by and hosted on G2.com.