This tool is incredibly flexible and user-friendly, making it easy to start journey mapping and collaboration, even for those new to service and product design. It invites everyone to embrace this innovative approach to creating services and products, which is essential in our industry. The integration with metrics and interconnections between journeys is what I have been looking for! Review collected by and hosted on G2.com.

While TheyDo is an excellent and user-friendly tool, one downside is that once the journey is documented and presented, it might be perceived as final. Since this isn't a whiteboarding tool and everything appears more polished, it can lead to this misconception. It would be interesting to see how future updates could better support ongoing changes in ways of working. Review collected by and hosted on G2.com.

I have been using this incredible digital product for customer journey mapping and service blueprints, and it has truly transformed the way teams collaborate and stay customer-focused. The experience has been nothing short of amazing!

From the very beginning, the user-friendly interface caught my attention. The intuitive design made it incredibly easy for our teams to dive in and start building customer journeys and service blueprints without a steep learning curve.

This product is an indispensable asset for teams. I highly recommend this tool to any organization aiming to enhance its customer focus and streamline stakeholder communication. Review collected by and hosted on G2.com.

One aspect I find lacking in this product is its failure to integrate seamlessly to create a roadmap, which could enhance overall project planning and execution. Review collected by and hosted on G2.com.

What I love about TheyDo is the fact that this was our go-to tool in no time! Map journeys, link every journey step to a visual for easy identification. Put in the existing solutions, easily import the customer feedback and see where the opportunities emerge. Great view on how a solutions adds value to one journey, but also to (how many) others! Assigning tasks in Jira can be intergrated so you can follow the progress. All that information accessible in one location. Review collected by and hosted on G2.com.

The thing to keep in mind is to really follow the process. Put the information in the way the tool needs to get the for the best result. Don't start running before you really think through the whole landscape, how things are connected etc. Realise journey management might be a new concept for colleagues/stakeholders. Start small and take them with you step by step to show the undeniable benefits of actual journey management Review collected by and hosted on G2.com.

Easy to use. Great for communicating journey's and opportuntities! Review collected by and hosted on G2.com.

Getting stakeholder buy-in, the platform requires a pretty big mindset and process shift. Review collected by and hosted on G2.com.

I use TheyDo to manage and scale journey mapping activities, service blueprinting, persona mapping, and the insight to solution process. Beyond the greater flexibility of initial journey mapping stages offered by online whiteboard tools, which is still often an essential starting point, journey management calls for a more structured environment that allows to manage and connect seamlessly all the different "blocks" of the pipeline, from personas, to journeys, to frameworks, and the insights-opportunities-solutions process. TheyDo delivers on this need, and prepares teams to implement, scale, and manage a complex framework of journeys with powerful features and synced elements throughout the whole environment. Review collected by and hosted on G2.com.

Once reaching a certain level of experience with TheyDo, you can start to notice certain limits in place that stop you from taking your journey mapping to the next level. I believe this is mostly due to the platform still needing to mature, but once you become proficient it's easy as a user to feel like this "nice to haves" are actually "must haves" for you. Some examples are labels in the UI of journeys/personas/solutions etc. being fully baked in, limiting you from customising the way you want to organise or present information, or the fact that the exporting options are limited, which can limit collaboration outside of their environment. I'm sure that all of these appear on the backlog, and are going to be covered as TheyDo grows. In the meantime, it's still a very powerful solution for Journey Mapping and Management. Review collected by and hosted on G2.com.

TheyDo is a great tool for managing the customer journey.

Previously, I used to use Figma or Miro to do that. but maintaining the customer journey was super difficult. Review collected by and hosted on G2.com.

TheyDo have a fixed structure. Most of the time you can fit the customer journeys into it. But sometimes, it's not that easy. You have to try to develop some interconnected stages under a phase in the journey hierarchy to give you an overall experience visually. But sometimes, it isn't easy to come up with this format. Especially. The engagement phase consists of many disconnected journeys that don't have the same format. Review collected by and hosted on G2.com.

The ability to easily manage multiple client experience journey maps, end-to-end. Also, I feel supported by the team. Review collected by and hosted on G2.com.

I can't think of anything in particular, I've never experienced a better client journey management tool. Review collected by and hosted on G2.com.

I like that TheyDo offers me ways to use work previously done to enhance any new project I start. The categorizing and library of insights allow me to see what my team has discovered and whether I can pull the insights into related work. TheyDo also allow me to see which journeys or blueprints our personas are tied to and how they are vastly used in our work. TheyDo does a great job of minimizing the number of pages and platforms needed to create beautiful work that is shared directly with our client. Review collected by and hosted on G2.com.

TheyDo struggles with allowing the user to control who can access which file. Once a person is given access, they have free range to see every file created in the workspace. TheyDo also limits what can be shared via a link, which often is a pain when sharing with our client. Review collected by and hosted on G2.com.

Fast way to create standardized journeys. We use our own templates. You don't have to think about which lanes to use. It is all formatted automatically and looks good. Review collected by and hosted on G2.com.

You can share journeys with collogues who don't have accounts (public journeys with a password). But I'd like them to see the whole overview of journeys, and click through to the right journey themselves. I believe you need a payed account for that. Review collected by and hosted on G2.com.

It is a journey management tool amongst some others in the market. It is nice that it provides various features. It has a learning curve but is quite ease to use once you get the hang of it. The help documentation TheyDo provides is often helpful. Review collected by and hosted on G2.com.

One feature it might be lacking is the ability to export. Preferably with export options, it would allow for better presentation of the information on the journey. For example, it can provide different views to show selective information on the journeys. Review collected by and hosted on G2.com.