Therapynotes offers telephone support, which helps when guidance is needed in real time. The software is feature rich, and provides a one stop shop for practice management. Review collected by and hosted on G2.com.
Client portal has taken several years to come to life. So far, it is very limited and does not add to what they offer. They keep promising improvements, but they are slow coming. Software does not offer a way to track authorizations by expiration date or total number of sessions. There is a work-a-round, but it is quite cumbersome and inefficient.
I wish there was an app so that it is easier to access information on a mobile device. They will say that you can access in your browser, but the text is then too small and navigation is difficult.
Therapynotes does not offer customizable online intake or notes templates.
Therapy notes does not have a way to integrate the client portal with my practice website. This would allow for clients to schedule an appointment without having to leave my website.
Overall, although this software package offers a lot of features, there is still much room for improvement. Review collected by and hosted on G2.com.
We appreciate your feedback! We released many upgrades to our client portal this year. At this time our client portal allows patients to view and request appointment times, electronically sign documents, and it enables users to send documents for review. An upcoming improvement will allow fillable forms to be sent to patients as well. The patient will be able to complete the document electronically and send it back to the practice. We do offer a way to integrate the client portal into your existing website as well. Please contact our Success Team so that we may assist you with this feature! We can be reached Monday-Friday 8 Am-9PM ET at 215-658-4550 or by email at Support@TherapyNotes.com.
