# TherapyAppointment Reviews **Vendor:** Psych Select Software **Category:** [EHR Software](https://www.g2.com/categories/ehr) **Average Rating:** 4.2/5.0 **Total Reviews:** 6 ## About TherapyAppointment ABOUT THERAPYAPPOINTMENT TherapyAppointment is one of the longest-standing EMR and practice management platforms built exclusively for mental health professionals. Founded 25+ years ago by a PhD psychologist, more than 40,000 therapists, counselors, psychologists, and behavioral health practitioners trust our software to run their solo and group practices. We were built for mental health from day one — not adapted from a general health and wellness platform and not built by software developers who have never sat across from a client. Every feature, every workflow, and every support interaction is designed with one type of provider in mind: the mental health practitioner. WHO THERAPYAPPOINTMENT IS BUILT FOR Whether you are a solo practitioner just launching your private practice or a group practice managing a team of clinicians, TherapyAppointment is purpose-built for: -Licensed Clinical Social Workers (LCSWs) -Licensed Marriage and Family Therapists (LMFTs) -Licensed Professional Counselors (LPCs) -Psychologists (PhD, PsyD) -Licensed Mental Health Counselors (LMHCs) -Addiction and substance use counselors -Solo private practice therapists -Group practices with multiple clinicians -Psychiatric nurse practitioners -Psychiatrists managing therapy and medication management -Students who are just starting out in their careers ALL-IN-ONE PLATFORM FOR THERAPISTS TherapyAppointment brings every tool a therapist needs into a single platform, eliminating the need for multiple subscriptions, disconnected software, and manual workarounds. Our pricing is designed to meet your needs as you grow, without charging you for features that you don't use. AI Notes Our AI-powered draft progress notes help therapists complete clinical documentation faster and with less administrative burden. Draft progress notes, treatment plans, and session summaries are generated from session content and formatted to meet clinical documentation standards, so you spend less time writing and more time with clients. Billing and Insurance Submit claims, track ERAs for free, manage superbills, and handle insurance billing directly within our platform. TherapyAppointment supports electronic claim submission, insurance verification, and payment processing, so all of your insurance and client billing stays in one place. No separate billing software required. Telehealth Built-in premium telehealth means your clients join sessions (up to 49 participants) directly from the client portal without the need for third-party apps, separate logins, or additional subscriptions. If you prefer, you can also use your own Zoom for Healthcare account right within your TA dashboard. Telehealth sessions are integrated with scheduling and documentation, so notes and billing flow directly from the session. Scheduling Flexible scheduling tools let you manage appointments, set availability, send free automated reminders, and reduce no-shows. Clients can schedule appointments directly through the client portal and you control what gets confirmed. Secure Client Portal Our free client portal reduces administrative back-and-forth and improves the client experience from first contact. Give clients a secure, HIPAA-aligned space to complete intake forms online, sign consent documents, send unlimited secure messages, make payments, and join telehealth sessions from anywhere. ePrescribe For practices that include medication management, TherapyAppointment's ePrescribe feature allows providers to send prescriptions electronically, check drug interactions, and manage medication history directly and securely within the platform. Insurance and Claims Management TherapyAppointment supports the full billing lifecycle, from insurance verification and claim submission to free ERA posting and patient invoicing. Our billing tools are designed specifically for mental health billing codes and workflows, including CPT codes commonly used in behavioral health practice. Intake and Documentation Customizable intake forms, treatment plans, progress notes, and documentation keep your clinical records organized and audit-ready. Our free library of HIPAA and SOAP templates is built to save you time and eliminate the need to adapt a generic medical form to fit a therapy session. Reporting and Analytics Track practice performance with reporting tools that surface the data that matters. View revenue by provider, claim status, appointment volume, and more. Group practice owners can monitor performance across their entire team from a single dashboard. Unlimited Client Messaging Communicate with clients through encrypted, HIPAA-aligned messaging directly within their client portal. No personal email, no unsecured SMS — just secure communication that keeps your practice protected and your clients informed. SECURITY AND COMPLIANCE At TherapyAppointment, security is not a checkbox. It's built into the foundation of our platform. Our features are designed to support HIPAA Privacy and Security Rule standards and help protect protected health information (PHI) at every layer. HIPAA Privacy and Security Rule Alignment: We do not claim to be HIPAA-compliant, because there is no official HIPAA certification program issued by the government. We provide HIPAA-eligible services, implement safeguards aligned with HIPAA requirements, and execute a Business Associate Agreement. Encryption: All data is encrypted in transit and at rest, ensuring that client information is protected whether it is being transmitted between a client and provider or stored within the platform. Role-Based Access Controls: Administrators can assign access permissions by role, ensuring that billing staff, clinical staff, and administrative staff only see the information relevant to their function. Interns and supervised clinicians can document without signing authority, and front desk staff can manage scheduling without accessing clinical notes. Audit Logs: Every login, record access, and edit is tracked and logged. Audit logs provide a complete record of who accessed what and when, supporting compliance documentation and internal oversight. CUSTOMER SUPPORT IS OUR #1 RATED VALUE Therapists consistently rate our customer support as the number one reason they choose and stay with TherapyAppointment. We believe that software is only as good as the support behind it, and we have built our live U.S.-based Support Team to reflect that. Free Onboarding: Every TherapyAppointment customer receives free onboarding assistance to get their practice set up and running. Our onboarding team walks you through account configuration, data migration, billing setup, and platform training so you are not left to figure it out alone. Live U.S.-Based Phone Support: We offer live phone support staffed by our U.S.-based Support Team. When you schedule a call, that time is 100% focused on you. You receive undivided 1:1 time to help answer your questions. Email Support: Our average email response time is under 30 minutes, with 75% of tickets answered in under 15 minutes. For a busy therapist between sessions, that turnaround time makes a real difference. When we are closed, our 24/7 Help Library is filled with videos, help articles, FAQs, and answers to common questions. No Tiered Support: Every plan includes full access to our Support Team. We do not reserve phone support for premium tiers or charge extra for onboarding. Every customer gets the same level of care from day one. WHY THERAPISTS SWITCH TO THERAPYAPPOINTMENT Not every EMR platform is built for mental health. When therapists need one that is, here is what brings them to TherapyAppointment: 1. Transparent, reliable pricing. We offer one of the lowest starting prices in the space, with plans starting at $10/month. 2. Free live U.S.-based phone support that is easy to reach via email or a scheduled phone call. 3. Software built exclusively for mental health workflows, not adapted from a general health and wellness platform. 4. Free onboarding assistance with a real person, not just self-service tutorials. 5. The feeling of being part of a community that is as invested in seeing your practice succeed as you are. PRICING TherapyAppointment offers one of the lowest starting prices in the space, with plans starting at $10/month. Every plan begins with a 30-day free trial that includes all of our features. After that, your practice begins with tiered introductory pricing based on how many sessions you book per month. As your practice grows, your pricing tier adjusts to match. After you book 40 sessions per month, you stay at our standard rate of $59/month. We also offer usage-based add-on features for when you need them. Solo practitioners pay for what they need, and group practices can add clinicians without bill shock. No hidden fees. No surprise price increases. Just clear, affordable pricing that grows with your practice. Get started with your free 30-day trial at TherapyAppointment.com. ## TherapyAppointment Pros & Cons **What users like:** - Users praise the **exceptional customer support** of TherapyAppointment, highlighting prompt responses and helpful live assistance. (1 reviews) - Users find TherapyAppointment to be incredibly **user-friendly** , with excellent support making it easy to navigate. (1 reviews) - Users highly value the **efficiency** of TherapyAppointment, benefiting from its user-friendly interface and responsive support team. (1 reviews) - Users love the **user-friendly interface** of TherapyAppointment, complemented by exceptional and responsive customer support. (1 reviews) - Users praise TherapyAppointment for its **exceptional mental wellness support** and outstanding customer service, enhancing their experience. (1 reviews) - Platform Quality (1 reviews) - Professionalism (1 reviews) - Staff Support (1 reviews) - Therapy Services (1 reviews) ## TherapyAppointment Reviews ### 1. Therapy Appointment Review **Rating:** 5.0/5.0 stars **Reviewed by:** Renee C. | Billing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about TherapyAppointment?** Therapy Appointment is the most user friendly software I have ever worked with. In addition to they have the best staff. When you send and email not only is it answered and attended to but it is so refreshing to connect to a a live person who is always willing to help. Hands down best software I have used over the last 10 years and they only keep improving!!!!!! I have and continue to refer Therapy Appointment to all my providers even the ones who are not in mental health! **What do you dislike about TherapyAppointment?** There is not a single thing I dislike the software is amazing. **What problems is TherapyAppointment solving and how is that benefiting you?** Anytime I have had a suggestion Therapy Appointment has taken the time into researching it and implementing changes. **Official Response from Megan Zatko:** > Thank you for the positive feedback, Renee! Our Support team prides itself on answering your emails in under 30 min and always having time to talk with you on the phone if you need something. ### 2. Good system for therapists **Rating:** 3.5/5.0 stars **Reviewed by:** Ashlee W. | Customer Service Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about TherapyAppointment?** It makes it very easy for receptionists and therapists to schedule new and existing appointments. I like that it shows you what's available for the day without showing the entire calendar. This makes it easy to cancel appointments or locate any client that may be scheduled for that day. It's also easy to communicate with your internal team with messages. **What do you dislike about TherapyAppointment?** Visually it's not as pleasing as it could be and there should be email notifications for the messages. It could be better with a more modern look and notifications for certain things. **Recommendations to others considering TherapyAppointment:** n/a **What problems is TherapyAppointment solving and how is that benefiting you?** Better customer service and experience. One great benefit is having a customer portal where customers have control as well. Any system like this only enhances your company's performance. ### 3. Easy to learn **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about TherapyAppointment?** It's easy to learn, easy to navigate, easy to find things, labeled nicely and in a way that makes sens. **What do you dislike about TherapyAppointment?** That for multiple providers, when you use the side-by-side view to search a client name, you can just go to that patient chart. Also, the posting screen is hard to read. **Recommendations to others considering TherapyAppointment:** an easier way to search a patient name, a different looking posting screen, a better way for the billers to get statistics **What problems is TherapyAppointment solving and how is that benefiting you?** The benefits are that it is easy to navigate, so people who have never used TA can pick it up fast. ### 4. Great for New Clinicians: Grows with you **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer T. | LCSW, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2019 **What do you like best about TherapyAppointment?** I love that therapy appointment offers a grow with you pricing strategy. When you are just starting out, this helps minimize expenses (only $10) and then it slowly increases as your workload (and income) increase. **What do you dislike about TherapyAppointment?** As with any EHR, setting up the insurance stuff can be cumbersome, but it is worth the effort. **Recommendations to others considering TherapyAppointment:** use the email support and schedule a help call. They are so helpful! **What problems is TherapyAppointment solving and how is that benefiting you?** Makes filing claims a breeze! I also love the electronic records signatures! ### 5. Therapy Appointment has been easy to learn and easy to use! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2019 **What do you like best about TherapyAppointment?** I like the features which allow for documents to be uploaded and stored, keeping everything in one place. I like that I can schedule appointments for our new clients using this software. I recently began using this software (just a month ago) and it took mess less than a week to become familiar and comfortable with using this software in my work. **What do you dislike about TherapyAppointment?** We use the Legacy interface, and there are parts of it that seem/look rather dated. I am not sure what might be different about using the 2.0 version. **What problems is TherapyAppointment solving and how is that benefiting you?** We are able to book clients, store information and forms, and I am grateful to be able to see the availability of various counselors all in the same place. We are using it to stay organized as a team and have a good idea of availability at our fingertips. ### 6. Great clinical tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2019 **What do you like best about TherapyAppointment?** TherapyAppointment was a great tool for our group practice **What do you dislike about TherapyAppointment?** Sometimes the software was a little glitchy but overall it was a great platform **Recommendations to others considering TherapyAppointment:** N/A **What problems is TherapyAppointment solving and how is that benefiting you?** Multi-office scheduling was very helpful. EMR documentation was great ## TherapyAppointment Discussions - [What types of integrations are people using with TherapyAppointment?](https://www.g2.com/discussions/what-types-of-integrations-are-people-using-with-therapyappointment) - 1 comment, 1 upvote - [View TherapyAppointment pricing details and edition comparison](https://www.g2.com/products/therapyappointment/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-13+16%3A35%3A42+-0500&secure%5Bsession_id%5D=9282a98a-ceb4-43e0-bd96-f099c24a8c38&secure%5Btoken%5D=e1b3996d5e22d7cd00c176240d0fe745f1641f16aac4056639450d1e26e1b68d&format=llm_user) ## TherapyAppointment Integrations - [Blueprint](https://www.g2.com/products/abtin-buergari-blueprint/reviews) - [Finix](https://www.g2.com/products/finix/reviews) - [Surescripts E-Prescribing](https://www.g2.com/products/surescripts-e-prescribing/reviews) ## TherapyAppointment Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Administrative** - Regular Updates - E-Prescribing - Clinical Alerts - E-Prescribing - Electronic Prior Authorization - E-Prescribing **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription **Operations** - HIPAA Compliant - E-Prescribing - Provider Certification - E-Prescribing - Pharmacy Medication History - E-Prescribing - EPCS - E-Prescribing - Patient Medication History - E-Prescribing **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Interoperability** - Pharmacy Network - E-Prescribing - EHR Integration - E-Prescribing - Lab Integration - E-Prescribing **Compliance** - HIPAA Compliance - State Regulation Compliance **Agentic AI - EHR** - Autonomous Task Execution ## Top TherapyAppointment Alternatives - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (895 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (485 reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - 4.6/5.0 (357 reviews)