--- title: Therap Services Reviews meta_title: 'Therap Services Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 222 reviews by the users' company size, role or industry to find out how Therap Services works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 222 scale: '5' date_modified: '2026-08-04' parent_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # Therap Services Reviews **Vendor:** Therap **Category:** [Home Care Agency Management Software](https://www.g2.com/categories/home-care-agency-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 222 ## About Therap Services Therap Services is the national leader in HIPAA-compliant electronic documentation solutions for organizations in Long-Term Services and Supports (LTSS), Home and Community-Based Services (HCBS), and other human services industries. The system caters to a wide range of providers, including those serving individuals with intellectual and developmental disabilities, community employment and vocational rehabilitation programs, special education and school health services, aging and home health agencies, and autism programs. Therap's key features include electronic health record (EHR) capabilities, electronic visit verification (EVV) to track and manage service visits, comprehensive incident reporting and management tools, and person-centered planning tools to support individualized service goals and outcomes. Additionally, the system includes functionality to manage waiver slots and waiting lists, helping providers streamline day-to-day operations. ## Therap Services Pros & Cons **What users like:** - Users appreciate the **ease of documentation** with Therap Services, enhancing compliance and information sharing for clients. (11 reviews) - Users highlight the **exceptional customer support** of Therap Services, enhancing their overall experience and workflow. (9 reviews) - Users commend the **exceptional quality and accessibility** of Therap services, facilitating easier management of their caseloads. (9 reviews) - Users value the **versatile capabilities** of Therap Services, appreciating its responsive partnership and continuous improvements. (8 reviews) - Users praise the **ease of use** of Therap Services, appreciating its straightforward navigation and functionality. (7 reviews) - Access (6 reviews) - Ease (5 reviews) - Client Engagement (4 reviews) - Efficiency (4 reviews) - User Interface (4 reviews) **What users dislike:** - Users find **poor navigation** frustrating, complicating simple tasks and making the software difficult to use effectively. (3 reviews) - Users find the **time-consuming setup** of Therap Services to be a significant drawback in their experience. (3 reviews) - Users experience occasional **access difficulty** due to frequent logout after periods of inactivity, causing frustration. (1 reviews) - Users experience **billing issues** with delayed responses from Therap support, causing frustration during resolution. (1 reviews) - Users find Therap Services to be **expensive** and frustratingly difficult to navigate, impacting overall satisfaction and efficiency. (1 reviews) - Users find Therap Services to have an **inefficient system** that complicates basic tasks and frustrates users significantly. (1 reviews) - Limited Customization (1 reviews) - Poor Training (1 reviews) - Update Issues (1 reviews) ## Therap Services Reviews ### 1. Innovative method for documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** I like the ability to link various documents for information. It allows for effective use of time and great flow of information between all fields. It is very easy to navigate through. **What do you dislike about Therap Services?** ISP Programs that are not implemented are still listed. It would be easier on the eyes if it could be archived and not on the Individual Home Page. The inability to clear TLogs from "To Do List" unless you acknowledge each first. **What problems is Therap Services solving and how is that benefiting you?** Not sure that I would say it is a problem, but rather helping the environment, we are saving TONS of paper. Keeping things online is certainly a sign of the times but allows service supervisors managers to see real-time what issues staff are having with documentation. We can fix an issue promptly and make changes to programs for individuals quickly. Being able to find individuals files and information in one place has been able to be time-efficient for myself and others. ### 2. Therap Services **Rating:** 5.0/5.0 stars **Reviewed by:** Liza H. | Program director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** Therap is very user friendly. It is so nice to have a system that is easy for all of our staff to use. We are using the ISP Data daily. We also use the SComm through our facility **What do you dislike about Therap Services?** I wish there was a way to upload our trainings into therap so our staff can take the trainings there **What problems is Therap Services solving and how is that benefiting you?** Being able to go and check data quickly without having to dig through alot of paperwork ### 3. Effective Data Management system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** Powerful and multi-faceted. Mostly user firendly **What do you dislike about Therap Services?** The mobile app is missing some key features. When employees log in to the app it wold be very helpful to have notification sof unread s-comms or t-logs to bring their attention to importnat messaging. **Recommendations to others considering Therap Services:** Give your selves plenty of time for roll out and take it a little bit at a time **What problems is Therap Services solving and how is that benefiting you?** The billing module has been a lifesaver. I do not use it directly myself, but I am aware our agency has benefited dramatically since we added it! I know there have been a few glitches, but Therap team members are most often very responsive to our needs. ### 4. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Therap Services?** The most helpful thing about Therap is that it allows each agency's provider administrator a lot of administrator rights to the system. **What do you dislike about Therap Services?** What I find the least helpful is that there are some features that do not give me the information I am looking for. **Recommendations to others considering Therap Services:** If you are concerned about the system, implement Therap Basic in one program. Once you see how well it works, you will want to implement it in every program and then expand to other modules. **What problems is Therap Services solving and how is that benefiting you?** Therap is not only HIPAA compliant, but the attendance and data modules keep us compliant with state regulations to ensure we get paid for services. ### 5. I am a service coordinator with Star Choices **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Therap Services?** Tracking of data and goals. It is a user friendly program. **What do you dislike about Therap Services?** I have not had any issues at this time, I am a fairly new user. **What problems is Therap Services solving and how is that benefiting you?** none at this point. ### 6. THERAP REVIEW/ SJCS **Rating:** 5.0/5.0 stars **Reviewed by:** Bonita B. | Program Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** I love the flexibility of the system. Various functions can be performed and multiple resources are at your fingertips to gather client data. **What do you dislike about Therap Services?** The storage section of ISP plans needs to be BIGGER and CASE NOTES should be available on the mobile device. PLEASE UPDATE ASAP. **What problems is Therap Services solving and how is that benefiting you?** I am able to locate information that is helpful to the quality of care for the individuals i serve. ### 7. IT WILL MAKE YOUR WORK LIFE A BREEZE **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy K. | Director of Residential Services, Licensed Behavior Specialist, Program Manager IHCS program manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Therap Services?** Everything is in one place. You can access electronic files on the go. It has everything we need to make EVV a breeze! Licensing too! **What do you dislike about Therap Services?** The app is coming along. It would be great if it were a little more robust. **What problems is Therap Services solving and how is that benefiting you?** Billing is one thing that is now a much smoother process. Staff are able to access information out in the community. ### 8. Using Therap **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Therap Services?** Everyone Has access to the same thing. We can see everything providers submit. **What do you dislike about Therap Services?** Learning something new is always hard. It is a change to our way of doing things. **What problems is Therap Services solving and how is that benefiting you?** Therap is helping our company streamline information ### 9. Therap truly meets all needs when it comes compliance, privacy, resources and support! **Rating:** 5.0/5.0 stars **Reviewed by:** Angie C. | Statewide Director of Quality & Engagement, Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Therap Services?** The variety of ways Therap can support people to create their best lives! **What do you dislike about Therap Services?** It takes a long time to learn all the things...but never fear, there is a user guide and live support to help!! **What problems is Therap Services solving and how is that benefiting you?** We are bringing 1200+ employees and providers and nearly 800 people supported into one platform to share information and provide efficiencies across an entire state! ### 10. Therap - Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Therap Services?** Therap has given us the ability to document data as well as bill seamlessly. **What do you dislike about Therap Services?** That I don't have time to learn all the things! **What problems is Therap Services solving and how is that benefiting you?** Eliminating paper! ### 11. User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Anna S. | Attendant Counselor Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** I like how Therap is user friendly, being able to navigate things easily. **What do you dislike about Therap Services?** some of the ISP program datas are hard to determine **Recommendations to others considering Therap Services:** Works great, have a designated therap trainer to teach oncoming staff so it's cohesive **What problems is Therap Services solving and how is that benefiting you?** Behavior data, we just started using that function and absolutely love it. It's easy to find trends with behaviors ### 12. Great team support to understand the ins and outs. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Therap Services?** Simple flow to the process of collecting and delivering information. **What do you dislike about Therap Services?** Probably just me and my age for learning new things. **What problems is Therap Services solving and how is that benefiting you?** Collection of data and processing of needed information. ### 13. Therap review **Rating:** 3.0/5.0 stars **Reviewed by:** Joshua R. | Director of QA, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Therap Services?** Fact sheets, training module, easy conversion from other software **What do you dislike about Therap Services?** The platform was not adaptable for our forms/needs **Recommendations to others considering Therap Services:** I would look at systems that are more adaptable for your needs **What problems is Therap Services solving and how is that benefiting you?** It was a database system that the agency could centralize communcation ### 14. corporate nurse **Rating:** 2.5/5.0 stars **Reviewed by:** William N. | UC Nurse, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Therap Services?** The Mar functions are what I like best. I'm looing forward to using the pharmacy interface **What do you dislike about Therap Services?** The downside is that our employees are not using therap to the full extent of what it is designed for. **What problems is Therap Services solving and how is that benefiting you?** missing NDC numbers, therap needs to keep up with pharmacies ### 15. Great EHR System **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer J. | Q, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** Easy to navigate. Training tools are great, allowing for self-training at your own pace. **What do you dislike about Therap Services?** I wish there were more billing capabilities with insurance companies to allow for a healths services integrated approach. **What problems is Therap Services solving and how is that benefiting you?** EHR notes in one place and report capabilites ### 16. Therap has enabled our agency to advance into the 21st century. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** I like the ease with which our entry-level staff can use the product with only a quick intro. **What do you dislike about Therap Services?** I only dislike Therap when I have a query, and I cannot have an immediate answer because I am not working the following day. This is not a complaint against Therap. **What problems is Therap Services solving and how is that benefiting you?** We have been able to document efficiently, correct documentation errors, deduce who makes errors regularly, among many other things. We are more proficient overall. ### 17. Longtime Therap Services User **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Therap Services?** I have been using Therap Services for about 12 years now. The thing I like best is that it is a system that is always getting updates to make it better. **What do you dislike about Therap Services?** Sometimes it is difficult finding exactly what you need if it's not something you do everyday. **What problems is Therap Services solving and how is that benefiting you?** There is a real benefit for being able to have all the information about your clients in one place where everyone has access to them. ### 18. Love the ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn M. | Quality Assurance, Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Therap Services?** Love how it is a complete record that is HIPAA compliant **What do you dislike about Therap Services?** nothing really it is very easy to use and provides great EHR **What problems is Therap Services solving and how is that benefiting you?** By using Therap we are able to work virutually ### 19. Therap Service Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Therap Services?** I like the flexibility of modules that Therap has and their flexibility and willingness to modify the modules to users needs. **What do you dislike about Therap Services?** I would like to be able to add training modules that are specific to the agency. **What problems is Therap Services solving and how is that benefiting you?** We are currently using Therap for EVV and billing. We see less billing questions from providers after working out the kinks of getting it set up and communicating with our other systems. ### 20. Therap is excellent and so useful. I absolutely love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** I love the ability to access all of the different modules with ease. It makes tracking and auditing a breeze. The staff is so helpful and are always there to answer any and all questions. **What do you dislike about Therap Services?** Sometimes therap is overwhelming, especially when showing new users. There is definitely a learning curve. **Recommendations to others considering Therap Services:** Check it out! it makes everything a breeze! **What problems is Therap Services solving and how is that benefiting you?** Therap has taught me so much ### 21. Focus on individuals **Rating:** 4.5/5.0 stars **Reviewed by:** Dawn H. | Director of Quality and Organizational Learning, Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Therap Services?** How well this software is built for our industry **What do you dislike about Therap Services?** not having in person conferences. Hard to focus on workshops and networking **What problems is Therap Services solving and how is that benefiting you?** data management and reporting ### 22. I rate Therap highly among current available software packages **Rating:** 4.5/5.0 stars **Reviewed by:** Alison A. | Associate Clinical Director **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** Everything is integrated and connected. You have the capability of running reports on data entered and even graphing the data. Better than most software packages. **What do you dislike about Therap Services?** It can be a little daunting for newcomers but after some practice, becomes more userfriendly. **What problems is Therap Services solving and how is that benefiting you?** We do billing, shift-notes, goal-tracking and incident management; among other things, on Therap. It helps us organize our services much better. ### 23. Compliance & Quality Improvement Coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** The billing features & how easy Therap is to use **What do you dislike about Therap Services?** Nothing that I particularly dislike, just a couple of things that would make it better - longer character counts for ISP data & delay send for scomms **What problems is Therap Services solving and how is that benefiting you?** Anytime I have an issue I'm able to resolve it with issue tracking, live help, or by scheduling with a support staff ### 24. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** You can track all the important items that you and your staff need to know all in one place using the individual home page **What do you dislike about Therap Services?** Not being able to schedule reoccurring medical appointments at the same time. **What problems is Therap Services solving and how is that benefiting you?** The ability to search for events and pull information by running reports, and gain insight on things that are happening in their lives ### 25. Quality Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Joyce D. | Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** Relates to everyday delivery and documentation of services. Language related. **What do you dislike about Therap Services?** Would like to see more notification systems. For example, I know I can pull a report for ISP date; however, I want the system to know it is due, notify me and let me know if it is not completed. **What problems is Therap Services solving and how is that benefiting you?** Data analysis, sharing and documentation. ### 26. Powerful System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** I can pull various reports, download them to excel, and complete different analyses on the data. **What do you dislike about Therap Services?** The billing Module could be more user-friendly for job coaches to enter data. **What problems is Therap Services solving and how is that benefiting you?** Employment Services has many programs in one. Therap makes it easier to track clients in the various programs. ### 27. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** It allows me to keep the majority of my documentation all in one place. **What do you dislike about Therap Services?** I wish that storage/upload sizes were bigger. Sometimes we have to send attachments in multiple parts. I also wish that the TMS system was more advanced and we could customize it to our agency's internal training so that we did not have to have an external LMS system. **Recommendations to others considering Therap Services:** Storage and attachment size/incorporate LMS **What problems is Therap Services solving and how is that benefiting you?** It allows our central office to oversee the documentation occurring in our smaller branches of the agency. ### 28. Active Therap User **Rating:** 4.5/5.0 stars **Reviewed by:** Justin B. | Community Services Director **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** The ability to see from everywhere what my staff are doing and documenting to show the hard work they do every day. **What do you dislike about Therap Services?** The number of steps involved in admitting, demitting, enrolling and unenrolling. **What problems is Therap Services solving and how is that benefiting you?** The ability to aggregate our billing to the state in a seamless manner. ### 29. Good product for health tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** The ability to track so much information. **What do you dislike about Therap Services?** The lack of proper accounting reports and aging reports that are static. **Recommendations to others considering Therap Services:** Use a separate gl. **What problems is Therap Services solving and how is that benefiting you?** Tracking attendance for billing purposes. It has removed the "human" factor in figuring full and half days and number of units for billing. ### 30. Great EHR **Rating:** 5.0/5.0 stars **Reviewed by:** Sabrina S. | Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** I like that the customer service always answers quickly and is there to help. **What do you dislike about Therap Services?** I wish that the MAR could be filter even further. **What problems is Therap Services solving and how is that benefiting you?** It is great having basically anything our agency needs on Therap. There are times I feel it could be more user friendly. ### 31. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** Health tracking module for nursing to keep track of appts **What do you dislike about Therap Services?** Everything is not linked to go from one module to another. **What problems is Therap Services solving and how is that benefiting you?** Organization and tracking for all of our individuals and the ability to have a snap shot of what they need. ### 32. So much function **Rating:** 5.0/5.0 stars **Reviewed by:** April A. | M, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** As I learn more about threap it streamlines my use **What do you dislike about Therap Services?** There is so much to it that it takes time **What problems is Therap Services solving and how is that benefiting you?** The streamlining of all the paperwork is nice. Can find and easy access it when needed. ### 33. I like that Therap is very well organized. **Rating:** 5.0/5.0 stars **Reviewed by:** Reida S. | Business Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** That it is paperless, and that it has time-stamped. I appreciate how organized it will make the documentation. **What do you dislike about Therap Services?** Getting all staff on board and doing it correctly. **What problems is Therap Services solving and how is that benefiting you?** To main stream our services and documentation. ### 34. It is very easy to use and if you have issues the team is quick to get back to you with a solution. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** I find the ease of use wonderful. IT saves me time not having to look for things as i know right where to go. **What do you dislike about Therap Services?** My company does not have all of the modules. So i am not aware of whether they would be useful to our agency. **Recommendations to others considering Therap Services:** . **What problems is Therap Services solving and how is that benefiting you?** I do not think that we have solved any problems. The benefits are that everything is in one place and easy to locate. ### 35. WCHS Program Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney D. | Program Manager/Behavior Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** I love the convenience of being able to check documentation from the office! **What do you dislike about Therap Services?** I dislike the DDO module, it needs updates **What problems is Therap Services solving and how is that benefiting you?** DDO is difficult to use. Personal Finance moduel is a big help ### 36. Therap has been an amazing tool for us at Progress Industries for the past 14 years! **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy T. | Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2021 **What do you like best about Therap Services?** Therap is an extremely user-friendly program that allows a great amount of detail and information over a wide range of situations. **What do you dislike about Therap Services?** There are only a few areas in which a change here or there could help, but that may just be individualized to how our agency uses the program. **What problems is Therap Services solving and how is that benefiting you?** We are able to gather better documentation from Direct Support Staff. We can keep track of everything about each invididual's life and services. We are also able to do regular monthly contacts to funders in a quick fashion. ### 37. MADE OUR BUSINESS FLOW BETTER **Rating:** 4.5/5.0 stars **Reviewed by:** Ashlee W. | DIRECTOR, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** SIMPLIFIED BILLING, DAILY NOTES, AND FLOW OF OUR DAILY OPERATIONS. **What do you dislike about Therap Services?** I WISH WE HAD A GO TO PERSON TO CALL TO GET IMMEDIATE HELP **What problems is Therap Services solving and how is that benefiting you?** ACCURACY OF PAPERWORK AND IMMEDIATELY WHEN STARTED USING ### 38. Just getting started and excited about the possibilities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Therap Services?** The Help & Support features have been great as well as training tools **What do you dislike about Therap Services?** Have not discovered anything that we dislike. **What problems is Therap Services solving and how is that benefiting you?** Less reliance on paper systems ### 39. I would recommend **Rating:** 3.0/5.0 stars **Reviewed by:** Tavia T. | IMC, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** The system is user friendly and easy to follow. **What do you dislike about Therap Services?** I would add an incident management piece **Recommendations to others considering Therap Services:** Add incident management and QA section **What problems is Therap Services solving and how is that benefiting you?** N/A ### 40. Small Agency Utilizing Therap **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** The customizable aspects of template programs and ability to create programs from scratch is a nice feature of Therap **What do you dislike about Therap Services?** Honestly there is nothing about Therap itself that I do not like **What problems is Therap Services solving and how is that benefiting you?** The agency is starting to solve behavioral concerns and goal attainment. We are working to better utilize Therap in order to better serve our population that is reached. ### 41. New User **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** I like how customizable the modules are for each's agency's needs. I also love all the resources available to streamline data collection. **What do you dislike about Therap Services?** The platform can seem overwhelming at first, but the national conference seems like such a great way to get started. **What problems is Therap Services solving and how is that benefiting you?** We're transitioning from mixed paper forms and random apps to a streamlined management system. ### 42. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** The simplicity, Therap staff always available to assist with our agency needs. **What do you dislike about Therap Services?** That some modules need to be purchased separately. **Recommendations to others considering Therap Services:** Exceptional customer service, Help Desk is a game changer, user friendly. **What problems is Therap Services solving and how is that benefiting you?** Billing is much easier to bill in then it was in FundEz. Better customer service as well. ### 43. My Therap Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** It is easy to find everything I need quickly. Easy to send others information as needed. **What do you dislike about Therap Services?** Other services such as LifeCourse do not come with Therap. Would be nice if it didn't cost extra. **What problems is Therap Services solving and how is that benefiting you?** Data collection and reviewing information to write programs that fit client's lives. ### 44. THERAP CONFERENCE 2022 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Therap Services?** Very user friendly and the simplicity of the modules plus the training videos are excellent **What do you dislike about Therap Services?** not enough basic nursing documentation in the basic package **Recommendations to others considering Therap Services:** If you have a nursing team, you need the health modules. **What problems is Therap Services solving and how is that benefiting you?** Better collaboration with staff and better tracking. ### 45. Program Coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** ISP data and MAR due to their versatility **What do you dislike about Therap Services?** I like everything about therap. I haven't found one thing I dislike. Maybe dislike that you can't assign an ISP program to a whole house. **What problems is Therap Services solving and how is that benefiting you?** It is very efficient at charting meds, vitals, and goals/outcomes. ### 46. Therap Review of Supports **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** I enjoy that when I have a question, our support representative is always available. **What do you dislike about Therap Services?** Discontinued ISPs remain on client homepage **What problems is Therap Services solving and how is that benefiting you?** Holding staff accountable for documentation. Being able to run reports to see missing data dates. ### 47. Reports help me save time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** The reports I am able to create with excel spreadsheets save me time. **What do you dislike about Therap Services?** That I haven't learned all of the features that can be useful to my job. **What problems is Therap Services solving and how is that benefiting you?** Still learning ### 48. Therap saves us so much time with all of the work we need to get done. **Rating:** 5.0/5.0 stars **Reviewed by:** Mary L. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2021 **What do you like best about Therap Services?** Fewer pieces of paper, electronic filing, easy search options. Pulls data within seconds. **What do you dislike about Therap Services?** Therap has regular updates that often get overlooked by the end user. **Recommendations to others considering Therap Services:** If you support people in any capacity, Therap can help make the workload lighter **What problems is Therap Services solving and how is that benefiting you?** Work gets completed faster, easier to pull reports than shuffling through paper files, saved money on staff time and office supplies ### 49. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** David P. | Quality Assurance Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2021 **What do you like best about Therap Services?** Tons of great options to track myriad things! Medical records, logs, billing, general documentation, heatlh information. There are many great resources available **What do you dislike about Therap Services?** It can be difficult to learn at first; there's a bit of a learning curve. **What problems is Therap Services solving and how is that benefiting you?** Billing, Medication Records, Medicaid documentation ### 50. Efficient Program For Logging Client Care **Rating:** 5.0/5.0 stars **Reviewed by:** Leif H. | Direct Service Professional , Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2019 **What do you like best about Therap Services?** Therap is simple to use and efficient. It is a great communication tool for tracking client's behavioral/health related issues. There are numerous features on Therap that are essential for my daily work such as General Event Reports and ISP data. **What do you dislike about Therap Services?** I wish that inputting data into therap wasn't so time consuming. **Recommendations to others considering Therap Services:** I can't think of any other products that are even in the same field as Therap. Exceptional product! **What problems is Therap Services solving and how is that benefiting you?** Therap allows us to keep track of our work with the clients and communicate with their family, case managers, and other people involved in their care. It has been a crucial tool for making sure our clients receive the best quality care possible. I highly recommend it to anyone involved in working with clients with developmental or cognitive disabilities. ## Therap Services Discussions - [Does anyone else feel that this program needs to be streamlined](https://www.g2.com/discussions/does-anyone-else-feel-that-this-program-needs-to-be-streamlined) - 1 comment, 1 upvote - [Is Therap an EHR?](https://www.g2.com/discussions/is-therap-an-ehr) - 2 comments - [How much does Therap Services Cost?](https://www.g2.com/discussions/how-much-does-therap-services-cost) - 1 comment - [What is Therap software?](https://www.g2.com/discussions/what-is-therap-software) - 1 comment - [View Therap Services pricing details and edition comparison](https://www.g2.com/products/therap-services/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+11%3A58%3A20+-0500&secure%5Bsession_id%5D=4c4ef2d0-0b95-4974-a275-1fd66540fb01&secure%5Btoken%5D=5a9f6b45aa5d80a9f19918a647c69a49cd3e726dd1ddc91b506064f410f41b17&format=llm_user) ## Therap Services Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Administrative** - Health Care IT Integrations - Value-Based Reimbursement - Contract Templates - Value-Based Reimbursement - Clinical Communicaton - Value-Based Reimbursement - Services Rendered - Value-Based Reimbursement **Operations** - Utilization Review Process - Utilization Management - Value-Based Care Models - Utilization Management - Care Management Portal - Utilization Management - Measures Outcome - Utilization Management - Quality & Risk Management - Utilization Management - Automated Approvals - Utilization Management **Platform Basics** - Reporting - Interoperability - Performance **Administrative** - Time Tracking and Scheduling - Agency Management - Mobile App - Data Exchange - EHR Integration **Clinical - Applied Behavior Analysis (ABA)** - Patient Records - ABC Charts - DTT Programming - Specialty EHR Templates - E-Prescription **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription **Case Management** - Client Intake - Outcome Measurement - Form Builder **Value-Based Care** - Clinical Charting - Electronic Visit Verification (EVV) - Carer Coordination - Point of Care **Administrative - Applied Behavior Analysis (ABA)** - Caregiver Portal - Insurance and Billing Management - Compliance - Security and Authorization - HIPAA Compliance - Appointment Scheduler **Platform Additional Functionality** - Mobility - Messaging **Platform Data** - Dashboard - Alerts and Notifications ## Top Therap Services Alternatives - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - 4.7/5.0 (332 reviews) - [Bonterra Apricot](https://www.g2.com/products/bonterra-apricot/reviews) - 4.4/5.0 (344 reviews) - [CharityTracker](https://www.g2.com/products/charitytracker/reviews) - 4.6/5.0 (331 reviews)