--- title: Therap Services Reviews meta\_title: 'Therap Services Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 230 reviews by the users' company size, role or industry to find out how Therap Services works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 230 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # Therap Services Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Therap Services but has limited features. Are you part of the Therap Services team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Therap Services is the national leader in HIPAA-compliant electronic documentation solutions for organizations in Long-Term Services and Supports (LTSS), Home and Community-Based Services (HCBS), and other human services industries. The system caters to a wide range of providers, including those serving individuals with intellectual and developmental disabilities, community employment and vocational rehabilitation programs, special education and school health services, aging and home health agencies, and autism programs. Therap's key features include electronic health record (EHR) capabilities, electronic visit verification (EVV) to track and manage service visits, comprehensive incident reporting and management tools, and person-centered planning tools to support individualized service goals and outcomes. Additionally, the system includes functionality to manage waiver slots and waiting lists, helping providers streamline day-to-day operations. * * * Seller [Therap](https://www.g2.com/sellers/therap) Discussions [Therap Services Community](https://www.g2.com/products/therap-services/discuss) Solution Type All-in-One Overview by Jeremy Robbins Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 10 months [ View More Pricing Information ](https://www.g2.com/products/therap-services/pricing) ## Top-Rated Alternatives [ ![EHRYourWay](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "EHRYourWay") EHRYourWay 4.7/5(338) ](https://www.g2.com/products/ehryourway/reviews) [ ![Bonterra Apricot](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bonterra Apricot") Bonterra Apricot 4.4/5(347) ](https://www.g2.com/products/bonterra-apricot/reviews) [ ![CharityTracker](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CharityTracker") CharityTracker 4.6/5(337) ](https://www.g2.com/products/charitytracker/reviews) [ View All Alternatives ](https://www.g2.com/products/therap-services/competitors/alternatives) ## User Insights Average based on 230 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") UM Verified User in Mental Health Care Mid-Market (51-1000 emp.) 4/28/2026 "Excellent for ISP, Data Collection, and Clinical Notes" 5/5 What do you like best about Therap Services? ISP, data collection, and clinical notes Review collected by and hosted on G2.com. What do you dislike about Therap Services? Some areas can sometimes be difficult to navigate Review collected by and hosted on G2.com. What problems is Therap Services solving and how is that benefiting you? Mostly setups Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MW Mishka W. Business Manager Small-Business (50 or fewer emp.) 2/26/2025 "This is terrible software that's only used because of their monopoly on the niche" 0/5 What do you like best about Therap Services? Logging out of it. The logout button works every time. Review collected by and hosted on G2.com. What do you dislike about Therap Services? I use Therap as a business admin. This is the worst, most user unfriendly software I've ever had the displeasure of using. Simple tasks are frustratingly difficult, the menu is outdated and clunky. They have an entire library of "how to" videos.... Helpful right? Wrong! The search function litters your results with unrelated content that you have to sift through yourself. Also, what other platform do you use that a library of how to do simple tasks (track meds, assign staff, etc) is even necessary? Our employees hate it, I hate it, our owner hates it, but because it's the software the state "recommends" we have to use it for compliance reasons. It's also very overpriced. If you're getting into a field of work where using Therap is necessary, I hope you have more patience and free time than I do. Review collected by and hosted on G2.com. What problems is Therap Services solving and how is that benefiting you? The one problem that Therap solves is compliance. They are compliant with regulations in every state they operate in. It would be more work to maintain compliance without them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jacki J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacki J.") JJ Jacki J. Compliance & Training Director Mid-Market (51-1000 emp.) 2/5/2025 "Great system for your documentation and reporting" 5/5 What do you like best about Therap Services? I love that Therap is ever changing to the times and needs of providers. I have been a provider user since the first couple of years of Therapy. The system does reporting that makes outcomes easy to track and follow up on. Easy reporting and integrates into excellence for easy analysis. Very helpful staff when have questions. Review collected by and hosted on G2.com. What do you dislike about Therap Services? I can't think of anything I dislike about Therap. Review collected by and hosted on G2.com. What problems is Therap Services solving and how is that benefiting you? I think the dashboards are a great improvement and am excited for the AI interface for qa. This will help staff and providers ensure all needed documentation is completed. Real time saver! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sheila G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sheila G.") SG Sheila G. VP/COO Mid-Market (51-1000 emp.) 2/5/2025 "Great documentation portal for HCBS I/DD providers" 5/5 What do you like best about Therap Services? We have been using Therap since 2010. The amount of growth and new updates every year is impressive. They truly want to provide the easiest, fastest portal to document t and share information for the clients we serve! Review collected by and hosted on G2.com. What do you dislike about Therap Services? After using Therap for 14 years I can honestly say there are no downsides with this company or its software. Review collected by and hosted on G2.com. What problems is Therap Services solving and how is that benefiting you? They are looking into the future always to provide the most up to date software trends that make sense for the work we do. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BG Bri G. Electronic Health Records Specalist Small-Business (50 or fewer emp.) 2/5/2025 "Great Reps that Truly Listen and Deliver" 5/5 What do you like best about Therap Services? I love that every staff I've interacted with is Knowledgeable, takes feedback and does their best to make the changes in app and online. Truly a wonderful experience all around! Review collected by and hosted on G2.com. What do you dislike about Therap Services? Not very many things to dislike about therap but I will say that they take feedback incredibly well and there's always a training or an action! Review collected by and hosted on G2.com. What problems is Therap Services solving and how is that benefiting you? A lot of person centered practices are being taken into consideration with about me videos! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KG Karen G. CNO Enterprise (\> 1000 emp.) 2/5/2025 "Best EHR platform" 5/5 What do you like best about Therap Services? Therap is the best EHR system and meets the needs of our organization. It is a true partnership. Therap listens to the provider feedback and continues to make enhancements based on provider need. Review collected by and hosted on G2.com. What do you dislike about Therap Services? Don't a have a specific dislike. Our organizations is working to maximize Therap. Still have work to do our end to maximize full functionality. Review collected by and hosted on G2.com. What problems is Therap Services solving and how is that benefiting you? Use of Therap Connect in our residential settings and spreading across sites Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Brianda P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brianda P.") BP Brianda P. Community Habilitation Supervisor Mid-Market (51-1000 emp.) 2/5/2025 "Great service tool" 4.5/5 What do you like best about Therap Services? Therap has been great for our agency when intaking Individuals and when providing services. We are constantly learning new features and Therap is innovating the way we document and keep track of items. Review collected by and hosted on G2.com. What do you dislike about Therap Services? For billing issues, Therap support does take longer for a response than other issues. Review collected by and hosted on G2.com. What problems is Therap Services solving and how is that benefiting you? Therap has helped us keep track of all individual plans and how we document progress. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kelly M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelly M.") KM Kelly M. Quality Specialist Mid-Market (51-1000 emp.) 2/4/2025 "Excellent Resource" 5/5 What do you like best about Therap Services? Therap allows you to organize and analyze data with ease. It is able to assist with decision making and documentation. Therap aids in ensuring that consumers are receiving the best care possible Review collected by and hosted on G2.com. What do you dislike about Therap Services? It takes time to learn how to navigate and pull reports to use the data Review collected by and hosted on G2.com. What problems is Therap Services solving and how is that benefiting you? Therap allows us to track documentation and allows us to pull information quickly and efficiently Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jasmine G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jasmine G.") JG Jasmine G. Training and development Small-Business (50 or fewer emp.) 2/5/2025 "Great resource" 4.5/5 What do you like best about Therap Services? Love that they are very innovative and creative, and the customer is first in priority. Lots of modules and the platform allows consumers to customize their services to the needs of their organization. Review collected by and hosted on G2.com. What do you dislike about Therap Services? N/a everything was great I have no dislikes other than the number characters allowed ( need more) Review collected by and hosted on G2.com. What problems is Therap Services solving and how is that benefiting you? The character allowance on the different modules and programs Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Michael M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael M.") MM Michael M. Director Mid-Market (51-1000 emp.) 2/4/2025 "Works for our needs." 5/5 What do you like best about Therap Services? Therap handles most of our documentation needs and is user friendly to understand and implement. Review collected by and hosted on G2.com. What do you dislike about Therap Services? There are so many ways to enter data and information. It would be nice if there were ways to better identify gaps in the system with missing data and documentation needs. Review collected by and hosted on G2.com. What problems is Therap Services solving and how is that benefiting you? Documentation to meet regulations and promote resident growth and development of skills. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Therap Services? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Therap Services ](https://www.g2.com/products/therap-services/discussions/new) SL Sally Lindquist • Last activity over 6 years ago Does anyone else feel that this program needs to be streamlined 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/does-anyone-else-feel-that-this-program-needs-to-be-streamlined) GU Guest User • Last activity almost 4 years ago Is Therap an EHR? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/is-therap-an-ehr) [ View all Discussions ](https://www.g2.com/products/therap-services/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 10 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/therap-services/pricing) Therap Services Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e123a0d323e98c711e9056b2b77b5eb6/therapynotes.jpg "Product Avatar Image") TherapyNotes 4.4/5(99) [ Compare Now ](https://www.g2.com/compare/therap-services-vs-therapynotes) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9ab67021aa0b9e905fcac281a4da1c04/simplepractice.png "Product Avatar Image") SimplePractice 4.1/5(129) [ Compare Now ](https://www.g2.com/compare/simplepractice-vs-therap-services) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ab8dd331091a5e1b4dc7e19bd474f7c3/axiscare-home-care-software.jpg "Product Avatar Image") AxisCare Home Care Software 4.7/5(236) [ Compare Now ](https://www.g2.com/compare/axiscare-home-care-software-vs-therap-services) ##### ##### Therap Services Features Administrative Time Tracking and Scheduling Agency Management Mobile App Clinical Patient Records Documentation Platform Basics Reporting Interoperability Performance Case Management Client Intake [ View More Features ](https://www.g2.com/products/therap-services/features) ##### Categories on G2 [Mental Health](https://www.g2.com/categories/mental-health)[Physical Therapy](https://www.g2.com/categories/physical-therapy)[Home Care Agency Management](https://www.g2.com/categories/home-care-agency-management) [Mental Health](https://www.g2.com/categories/mental-health)[Physical Therapy](https://www.g2.com/categories/physical-therapy)[Home Care Agency Management](https://www.g2.com/categories/home-care-agency-management)[Human Services](https://www.g2.com/categories/human-services)[Assisted Living](https://www.g2.com/categories/assisted-living)[Utilization Management](https://www.g2.com/categories/utilization-management)[Value-Based Reimbursement](https://www.g2.com/categories/value-based-reimbursement)[Applied Behavior Analysis (ABA)](https://www.g2.com/categories/applied-behavior-analysis-aba) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which academic advising solutions are most reliable based on reviews from clinical coordinators managing rotations?](https://www.g2.com/discussions/which-academic-advising-solutions-are-most-reliable-based-on-reviews-from-clinical-coordinators-managing-rotations)[Which mobile app optimization tool offers the best A/B testing features?](https://www.g2.com/discussions/which-mobile-app-optimization-tool-offers-the-best-a-b-testing-features)[Which Google Workspace academic platforms have the highest user satisfaction ratings and strongest team adoption across organizations?](https://www.g2.com/discussions/which-google-workspace-academic-platforms-have-the-highest-user-satisfaction-ratings-and-strongest-team-adoption-across-organizations) [What is the best social suite for managing multiple brand accounts?](https://www.g2.com/discussions/what-is-the-best-social-suite-for-managing-multiple-brand-accounts)[What platform provides analytics on interview performance?](https://www.g2.com/discussions/what-platform-provides-analytics-on-interview-performance)[Pros and Cons Details](https://www.g2.com/products/therap-services/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)