--- title: Therap Services Reviews meta_title: 'Therap Services Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 230 reviews by the users' company size, role or industry to find out how Therap Services works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 230 scale: '5' date_modified: '2026-08-13' parent_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # Therap Services Reviews **Vendor:** Therap **Category:** [Home Care Agency Management Software](https://www.g2.com/categories/home-care-agency-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 230 ## About Therap Services Therap Services is the national leader in HIPAA-compliant electronic documentation solutions for organizations in Long-Term Services and Supports (LTSS), Home and Community-Based Services (HCBS), and other human services industries. The system caters to a wide range of providers, including those serving individuals with intellectual and developmental disabilities, community employment and vocational rehabilitation programs, special education and school health services, aging and home health agencies, and autism programs. Therap's key features include electronic health record (EHR) capabilities, electronic visit verification (EVV) to track and manage service visits, comprehensive incident reporting and management tools, and person-centered planning tools to support individualized service goals and outcomes. Additionally, the system includes functionality to manage waiver slots and waiting lists, helping providers streamline day-to-day operations. ## Therap Services Pros & Cons **What users like:** - Users appreciate the **ease of documentation** with Therap Services, enhancing compliance and information sharing for clients. (11 reviews) - Users highlight the **exceptional customer support** of Therap Services, enhancing their overall experience and workflow. (9 reviews) - Users commend the **exceptional quality and accessibility** of Therap services, facilitating easier management of their caseloads. (9 reviews) - Users value the **versatile capabilities** of Therap Services, appreciating its responsive partnership and continuous improvements. (8 reviews) - Users praise the **ease of use** of Therap Services, appreciating its straightforward navigation and functionality. (7 reviews) - Access (6 reviews) - Ease (5 reviews) - Client Engagement (4 reviews) - Efficiency (4 reviews) - User Interface (4 reviews) **What users dislike:** - Users find **poor navigation** frustrating, complicating simple tasks and making the software difficult to use effectively. (3 reviews) - Users find the **time-consuming setup** of Therap Services to be a significant drawback in their experience. (3 reviews) - Users experience occasional **access difficulty** due to frequent logout after periods of inactivity, causing frustration. (1 reviews) - Users experience **billing issues** with delayed responses from Therap support, causing frustration during resolution. (1 reviews) - Users find Therap Services to be **expensive** and frustratingly difficult to navigate, impacting overall satisfaction and efficiency. (1 reviews) - Users find Therap Services to have an **inefficient system** that complicates basic tasks and frustrates users significantly. (1 reviews) - Limited Customization (1 reviews) - Poor Training (1 reviews) - Update Issues (1 reviews) ## Therap Services Reviews ### 1. Therap Services has helped our organization better support our clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Therap Services?** Therap Services has been equipped to handle every documentation need our organization has requested since beginning implementation in October 2021. One of the best things about Therap Services is their immediate and expert customer service and fruitful resources for Providers like us. **What do you dislike about Therap Services?** I cannot say one negative thing about Therap Services. If our organization has recommendations, it is very easy to share this information with Therap representatives. If they cannot make something happen right away, they express their consideration and find you viable solutions in the meantime. **What problems is Therap Services solving and how is that benefiting you?** Therap has solved many of the quality management and compliance issues that our organization faced with paper service documentation. Therap allows real-time communication and review of our individuals' needs; whether it be medical needs, incident management, risk assessments, documentation requirements and so much more. ### 2. Product helps meet state requirements easily **Rating:** 5.0/5.0 stars **Reviewed by:** Rosa R. | Director of Quality Improvement, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Therap Services?** All of it - cutting edge-TMS System, ISP, Template library, etc. **What do you dislike about Therap Services?** All the updates - but once I figure the changes out, they are very beneficial! **What problems is Therap Services solving and how is that benefiting you?** EVV and scheduling ### 3. Therap is a great way to keep all client information in one database. **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor R. | Social Worker, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** All client information in one area is a great idea. Being able to track behavior/medication data/DR. appointments and critical information is a concept that Therap provides. **What do you dislike about Therap Services?** In my opinion, there are no downsides to Therap. Only that sometimes technology is technology and it is down for maitenance. I think there could be improvements made in the Document Storage area and have the ability to create several folders for different information. (putting more than one document for the same year.) **Recommendations to others considering Therap Services:** Be patient with understanding all of its different areas of expertise. It contains a lot of information for one platform. **What problems is Therap Services solving and how is that benefiting you?** Benefits of Therap are an easy way to access client information and easier communications between residential and day program. Being at day program we can know anything that occurs at home before clients are arriving. It is easier access to MAR Data & behaviors. ### 4. I've worked with several EMRs but nothing that checks all the boxes like Therap. **Rating:** 5.0/5.0 stars **Reviewed by:** Mona L. | Medical Billing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Therap Services?** Data driven, billing safeguards, training modules, billing support. **What do you dislike about Therap Services?** Vagueness of the training documents on help and support. **What problems is Therap Services solving and how is that benefiting you?** Tracking units in a service authorization. ### 5. Therap Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Therap Services?** The most helpful part of using THERAP is the accessibility of the THERAP Team to get questions answered and problems resolved in a timely manner. **What do you dislike about Therap Services?** The downside of THERAP is the inability to select specific sections to print into a report in ISP data reports. **What problems is Therap Services solving and how is that benefiting you?** THERAP is solving a lot of EVV issues which is making it much easier at the staff interface level. ### 6. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Therap Services?** All my student's data is on one platform. It is user-friendly, and all my ESPs can easily access our student's information and report data. **What do you dislike about Therap Services?** Getting monthly reports on specific data at times cannot be very clear. **What problems is Therap Services solving and how is that benefiting you?** It is solving an overflow of physical paperwork. ### 7. Therap is great for case management! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Therap Services?** Therap is easy to navigate and helpful to users. **What do you dislike about Therap Services?** The thing I dislike is the chances it may not be case management tool in the future. **What problems is Therap Services solving and how is that benefiting you?** They solve all case management issues and they help our business be the most efficient possible. ### 8. Therap saved me from "re-inventing the wheel" **Rating:** 5.0/5.0 stars **Reviewed by:** Hickory H. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** What I like best about Therap is their templates and easy to navigate interface! Theraps Global Template Library has saved me from creating templates from scratch, saving me time and money! Why re-invent the wheel, the Global Template Library offers so much more than I ever imagined. I only wish I found Therap sooner. **What do you dislike about Therap Services?** The downside to using Therap is that all APD providers in Florida must use iConnect. Therap is compatible with iConnect; however, there are some requirements that we have to edit to stay in compliance. **What problems is Therap Services solving and how is that benefiting you?** Therap has helped me keep my Waiver Support Coordinators and Group Home Staff on the same page and HIPAA compliant. My business performance has increased, and my consumers and legal guardians are happy to be well informed in "live time." ### 9. Best Software **Rating:** 5.0/5.0 stars **Reviewed by:** C. Lynn Turner K. | Intake Specialist/Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Therap Services?** The app to do notes and EVV. T-Logs are the best **What do you dislike about Therap Services?** Inability to navigate quarterly reports, easily **What problems is Therap Services solving and how is that benefiting you?** Documentation is easy to obtain ### 10. BI review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Relations | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2022 **What do you like best about Therap Services?** Business Intelligence information was very informative and able to obtain up to date information for compiling quality reports **What do you dislike about Therap Services?** There was a lot of information, but some of it was repetitive from other conferences. **What problems is Therap Services solving and how is that benefiting you?** Therap services have been very beneficial in getting information for performance measures related to high-level reporting. ### 11. Great System helpful staff **Rating:** 5.0/5.0 stars **Reviewed by:** Jaclyn L. | Director of Community Programs, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** Therap has helped our agency with keeping track of the supports that are given. We have been found it a helpful tool. Anytime that we have any issues or problems, the staff have always been helpful with teaching us how to use therap properly. We look forward to more modules **What do you dislike about Therap Services?** Sometimes the modules can be a bit tricky with understand and often we need to reach out to them for more guidence. The learning training center is often hard for staff to find to teach themselves. **What problems is Therap Services solving and how is that benefiting you?** We currently are trying to working out billing issures. we are working with Marie who has been really helpful sometimes Therap has a few kinks that have to be adjusted in order for us to bill properly. ### 12. One concern with Therap system **Rating:** 4.5/5.0 stars **Reviewed by:** Amberly D. | Assistant Coordinator QP, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Therap Services?** Most of Therap is straight forward and easy to navigate once familiar with the system. **What do you dislike about Therap Services?** The one complaint I have with the system is when I need to complete a Behavior Incident. It is not user-friendly, It has a set list of options to choose from and sometimes the behavior I need to document is not listed and, while I am still learning the system. Co-workers told me the old way with the grid worked better and was more user friendly **Recommendations to others considering Therap Services:** Improve the Behavior Management component **What problems is Therap Services solving and how is that benefiting you?** na ### 13. Therap makes life easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** I work on the Quality Assurance side of a company that utilizes Therap. Therap makes my job easy with the hundreds of available reports I can pull. Any specific information I am looking to pull, Therap has a report for that! I love that I can export to excel and quickly filter to find the information I need. This was especially helpful during our state survey. **What do you dislike about Therap Services?** The cool thing about Therap is that you can submit suggestions anytime you want. So whenever they don't have a feature that I wish they did have, I can let them know and they'll likely start working on it! I wish that we could customize consults to be specific to our company. We can't do that right now, but I'm willing to bet that it will be available in the future. **Recommendations to others considering Therap Services:** I highly recommend Therap Services. The amount of support is like no other. Our company was able to go 100% electronic with this service. **What problems is Therap Services solving and how is that benefiting you?** With Theraps reports, I can quickly find holes in documentation and locate the staff responsible for them. This means we can fix the errors so much faster than before! ### 14. Therap is an important toll in our agency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Therap Services?** It allows our agency to have access to information at multiple locations. **What do you dislike about Therap Services?** currently we have no issues with this system **What problems is Therap Services solving and how is that benefiting you?** Therap is helping us solve how to gain access to client information remotelty ### 15. Documentation Associate **Rating:** 5.0/5.0 stars **Reviewed by:** Hutch Y. | Documentation Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** I like that we can do all the documentation that the state requires while saving the planet. It worries me how much paper gets used when we're in the middle of a climate crisis. **What do you dislike about Therap Services?** There are often typos and errors that happen on Therap that can't be fixed. If you're type A, you'll notice, and these things might start to bother you. **What problems is Therap Services solving and how is that benefiting you?** This program centralizes communication, and once your staff is trained on it, things get a lot easier and flow so much smoother. I spent so much time tracking down missing documentation after sifting through tons of it. Now we pull up the data and can pinpoint it immediately. ### 16. I Love Therap!! It has made data so much better! **Rating:** 5.0/5.0 stars **Reviewed by:** Tonya K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** All of the different mods we are able to use help keep all of our data organized! Pulling reports and seeing what staff have or have not documented is great! Way better than the old paper and pen. **What do you dislike about Therap Services?** Some of the updates have made it so there is more steps we have to do that we use to complete in 1 click and now there are about 4 clicks. I like updates but not when they make more work. **What problems is Therap Services solving and how is that benefiting you?** The programing and data is wonderful as well as documenting medications. Supervisors are able to check from anywhere to ensure things are being done when they are supposed to be. ### 17. Its very useful in many ways. **Rating:** 4.5/5.0 stars **Reviewed by:** Andres L. | RN, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Therap Services?** I like to be organized and this helps. It is nice to have modules to help. **What do you dislike about Therap Services?** I hate that we have to purchase extra modules. i wish the state would pay for more! **What problems is Therap Services solving and how is that benefiting you?** Staff and Administration can be on the same page and have access right at their fingertips no matter where they are. It is convenient. ### 18. A lot of good information **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly C. | Program Field Representative, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Therap Services?** It has a lot of wonderful features and it creates open communication which provides good success. **What do you dislike about Therap Services?** It takes a lot of steps to get where you need to go. **What problems is Therap Services solving and how is that benefiting you?** Breaking down the barriers for communicating important information necessary for successful program implementation. ### 19. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Therap Services?** Training Profiles, certifications, requirements **What do you dislike about Therap Services?** time limit when generating reports for overdue trainings **What problems is Therap Services solving and how is that benefiting you?** Tracking employee trainings ### 20. Program Coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** Lacey P. | Support Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Therap Services?** The collaboration of all of teh services **What do you dislike about Therap Services?** The collaboration of the information needed to adequately support the individuals we serve. **What problems is Therap Services solving and how is that benefiting you?** Communication between the professional providers and staff. ### 21. Best system out there **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Therap Services?** This system is user-friendly, has amazing support and is robust enough to accommodate all the reporting/documentation requirements. **What do you dislike about Therap Services?** No dislikes are noted at this time, Therap has met all of our expectations. **Recommendations to others considering Therap Services:** . **What problems is Therap Services solving and how is that benefiting you?** More accurate billing, and better documentation with staff shift narratives. It is beneficial that all team members can have access to important information on the individual served that will in turn allow us to provide a better quality of care. ### 22. Excellent Product!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** This product offers unique customization options for agencies looking to transition into electronic documentation without being too "tech" heavy. Compared to other products I've experienced, Therap continues to work towards staying current with the latest innovations in the human services industry **What do you dislike about Therap Services?** There are few downsides to Therap Services that I can attest to at the moment. Any issues I have come across in functionality have always been handled reasonably using Therap Services' Help tools. **What problems is Therap Services solving and how is that benefiting you?** Therap Services provide the ability to see the big picture of services, connecting the dots visually rather than fighting with pen and paper. Our agency was able to see the "holes" in certain policies and protocols that plaque the industry to date - worker empowerment, measuring services provided, incident management. ### 23. User friendly system that provides all tools needed **Rating:** 5.0/5.0 stars **Reviewed by:** Jerunj R. | Therap Training Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** Therap is user friendly. They provided many avenues of tools, guides, and assistance. info flows across many modules. **What do you dislike about Therap Services?** downside is that sometimes not all modules fit the needs of an agency but Therap is willing to make changes if possible though. **Recommendations to others considering Therap Services:** Therap is a great system that will benefit your company. All Therap representatives are knowledgable and friendly. They will get you the answers. **What problems is Therap Services solving and how is that benefiting you?** Therap is helping me resolve an issue regarding restraint types on the GER because our physical management training isn't listed. ### 24. Therap **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Therap Services?** I like that it will be linked with the provider agencies and with the State of Oklahoma as one system. **What do you dislike about Therap Services?** Not sure yet, I am currently using it to review one agency's documentation but have not been linked with it as the sole documentation program yet. **What problems is Therap Services solving and how is that benefiting you?** This will hopefully help with better communication and continuing of care. ### 25. Therap is continually improving and welcomes feedback. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Therap Services?** - Robust Help & Support Page as well as Live Help available for users. - Feedback/Suggestions are encouraged and often incorporated in future updates - Phenomenal job keeping up with state regulations and helping providers prepare for implementation (the most recent and largest being Electronic Visit Verification) - Downtime/Lack of access is incredibly rare. We've noticed a handful (less than 5 I think) of outages over the years, and all have been resolved within 5-20 minutes - Often offer presentations (or pre-recordings) on the best ways to gather your data from the system and adjust it to find trends you might be interested in **What do you dislike about Therap Services?** Having transitioned from paper to Therap, the main barrier in my eyes has been the lack of ability for the user to readily see other employees' documentation on the same screen where they are documenting to consider how that fits into what the user needs to document. For example: on paper, you can see the daily notes that all other users have written recently right there when you're writing your note - in therap, you can view those other notes, but they're not directly in front of you when you're writing yours. This often leads to: "did my co-worker write the note for this person today yet or do I need to?" and "I'm not sure if someone who worked this morning added a note about the call we received from their work... so I'm going to write it too" Both of these situations inevitably lead to the same thing being written over and over again (wasting time both writing the notes, and for users reading the same information multiple times in different notes later), or some critical pieces of information not being written at all. **What problems is Therap Services solving and how is that benefiting you?** The ability to download all of our data and view it in excel pivot tables to notice trends is incredible. Constant access to data (without driving to a site or waiting for someone to send a fax) is an incalculable benefit - especially during a time when we want to limit the number of people going into a site to reduce Covid exposure, being able to view all of the information from afar has been critical. ### 26. Innovative method for documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** I like the ability to link various documents for information. It allows for effective use of time and great flow of information between all fields. It is very easy to navigate through. **What do you dislike about Therap Services?** ISP Programs that are not implemented are still listed. It would be easier on the eyes if it could be archived and not on the Individual Home Page. The inability to clear TLogs from "To Do List" unless you acknowledge each first. **What problems is Therap Services solving and how is that benefiting you?** Not sure that I would say it is a problem, but rather helping the environment, we are saving TONS of paper. Keeping things online is certainly a sign of the times but allows service supervisors managers to see real-time what issues staff are having with documentation. We can fix an issue promptly and make changes to programs for individuals quickly. Being able to find individuals files and information in one place has been able to be time-efficient for myself and others. ### 27. Therap Services **Rating:** 5.0/5.0 stars **Reviewed by:** Liza H. | Program director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** Therap is very user friendly. It is so nice to have a system that is easy for all of our staff to use. We are using the ISP Data daily. We also use the SComm through our facility **What do you dislike about Therap Services?** I wish there was a way to upload our trainings into therap so our staff can take the trainings there **What problems is Therap Services solving and how is that benefiting you?** Being able to go and check data quickly without having to dig through alot of paperwork ### 28. Effective Data Management system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** Powerful and multi-faceted. Mostly user firendly **What do you dislike about Therap Services?** The mobile app is missing some key features. When employees log in to the app it wold be very helpful to have notification sof unread s-comms or t-logs to bring their attention to importnat messaging. **Recommendations to others considering Therap Services:** Give your selves plenty of time for roll out and take it a little bit at a time **What problems is Therap Services solving and how is that benefiting you?** The billing module has been a lifesaver. I do not use it directly myself, but I am aware our agency has benefited dramatically since we added it! I know there have been a few glitches, but Therap team members are most often very responsive to our needs. ### 29. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Therap Services?** The most helpful thing about Therap is that it allows each agency's provider administrator a lot of administrator rights to the system. **What do you dislike about Therap Services?** What I find the least helpful is that there are some features that do not give me the information I am looking for. **Recommendations to others considering Therap Services:** If you are concerned about the system, implement Therap Basic in one program. Once you see how well it works, you will want to implement it in every program and then expand to other modules. **What problems is Therap Services solving and how is that benefiting you?** Therap is not only HIPAA compliant, but the attendance and data modules keep us compliant with state regulations to ensure we get paid for services. ### 30. I am a service coordinator with Star Choices **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Therap Services?** Tracking of data and goals. It is a user friendly program. **What do you dislike about Therap Services?** I have not had any issues at this time, I am a fairly new user. **What problems is Therap Services solving and how is that benefiting you?** none at this point. ### 31. THERAP REVIEW/ SJCS **Rating:** 5.0/5.0 stars **Reviewed by:** Bonita B. | Program Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** I love the flexibility of the system. Various functions can be performed and multiple resources are at your fingertips to gather client data. **What do you dislike about Therap Services?** The storage section of ISP plans needs to be BIGGER and CASE NOTES should be available on the mobile device. PLEASE UPDATE ASAP. **What problems is Therap Services solving and how is that benefiting you?** I am able to locate information that is helpful to the quality of care for the individuals i serve. ### 32. IT WILL MAKE YOUR WORK LIFE A BREEZE **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy K. | Director of Residential Services, Licensed Behavior Specialist, Program Manager IHCS program manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Therap Services?** Everything is in one place. You can access electronic files on the go. It has everything we need to make EVV a breeze! Licensing too! **What do you dislike about Therap Services?** The app is coming along. It would be great if it were a little more robust. **What problems is Therap Services solving and how is that benefiting you?** Billing is one thing that is now a much smoother process. Staff are able to access information out in the community. ### 33. Therap truly meets all needs when it comes compliance, privacy, resources and support! **Rating:** 5.0/5.0 stars **Reviewed by:** Angie C. | Statewide Director of Quality & Engagement, Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Therap Services?** The variety of ways Therap can support people to create their best lives! **What do you dislike about Therap Services?** It takes a long time to learn all the things...but never fear, there is a user guide and live support to help!! **What problems is Therap Services solving and how is that benefiting you?** We are bringing 1200+ employees and providers and nearly 800 people supported into one platform to share information and provide efficiencies across an entire state! ### 34. Therap - Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Therap Services?** Therap has given us the ability to document data as well as bill seamlessly. **What do you dislike about Therap Services?** That I don't have time to learn all the things! **What problems is Therap Services solving and how is that benefiting you?** Eliminating paper! ### 35. User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Anna S. | Attendant Counselor Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** I like how Therap is user friendly, being able to navigate things easily. **What do you dislike about Therap Services?** some of the ISP program datas are hard to determine **Recommendations to others considering Therap Services:** Works great, have a designated therap trainer to teach oncoming staff so it's cohesive **What problems is Therap Services solving and how is that benefiting you?** Behavior data, we just started using that function and absolutely love it. It's easy to find trends with behaviors ### 36. Great EHR System **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer J. | Q, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** Easy to navigate. Training tools are great, allowing for self-training at your own pace. **What do you dislike about Therap Services?** I wish there were more billing capabilities with insurance companies to allow for a healths services integrated approach. **What problems is Therap Services solving and how is that benefiting you?** EHR notes in one place and report capabilites ### 37. Therap has enabled our agency to advance into the 21st century. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** I like the ease with which our entry-level staff can use the product with only a quick intro. **What do you dislike about Therap Services?** I only dislike Therap when I have a query, and I cannot have an immediate answer because I am not working the following day. This is not a complaint against Therap. **What problems is Therap Services solving and how is that benefiting you?** We have been able to document efficiently, correct documentation errors, deduce who makes errors regularly, among many other things. We are more proficient overall. ### 38. Longtime Therap Services User **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Therap Services?** I have been using Therap Services for about 12 years now. The thing I like best is that it is a system that is always getting updates to make it better. **What do you dislike about Therap Services?** Sometimes it is difficult finding exactly what you need if it's not something you do everyday. **What problems is Therap Services solving and how is that benefiting you?** There is a real benefit for being able to have all the information about your clients in one place where everyone has access to them. ### 39. Love the ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn M. | Quality Assurance, Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Therap Services?** Love how it is a complete record that is HIPAA compliant **What do you dislike about Therap Services?** nothing really it is very easy to use and provides great EHR **What problems is Therap Services solving and how is that benefiting you?** By using Therap we are able to work virutually ### 40. Therap Service Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Therap Services?** I like the flexibility of modules that Therap has and their flexibility and willingness to modify the modules to users needs. **What do you dislike about Therap Services?** I would like to be able to add training modules that are specific to the agency. **What problems is Therap Services solving and how is that benefiting you?** We are currently using Therap for EVV and billing. We see less billing questions from providers after working out the kinks of getting it set up and communicating with our other systems. ### 41. Therap is excellent and so useful. I absolutely love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** I love the ability to access all of the different modules with ease. It makes tracking and auditing a breeze. The staff is so helpful and are always there to answer any and all questions. **What do you dislike about Therap Services?** Sometimes therap is overwhelming, especially when showing new users. There is definitely a learning curve. **Recommendations to others considering Therap Services:** Check it out! it makes everything a breeze! **What problems is Therap Services solving and how is that benefiting you?** Therap has taught me so much ### 42. Focus on individuals **Rating:** 4.5/5.0 stars **Reviewed by:** Dawn H. | Director of Quality and Organizational Learning, Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Therap Services?** How well this software is built for our industry **What do you dislike about Therap Services?** not having in person conferences. Hard to focus on workshops and networking **What problems is Therap Services solving and how is that benefiting you?** data management and reporting ### 43. I rate Therap highly among current available software packages **Rating:** 4.5/5.0 stars **Reviewed by:** Alison A. | Associate Clinical Director **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** Everything is integrated and connected. You have the capability of running reports on data entered and even graphing the data. Better than most software packages. **What do you dislike about Therap Services?** It can be a little daunting for newcomers but after some practice, becomes more userfriendly. **What problems is Therap Services solving and how is that benefiting you?** We do billing, shift-notes, goal-tracking and incident management; among other things, on Therap. It helps us organize our services much better. ### 44. Compliance & Quality Improvement Coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** The billing features & how easy Therap is to use **What do you dislike about Therap Services?** Nothing that I particularly dislike, just a couple of things that would make it better - longer character counts for ISP data & delay send for scomms **What problems is Therap Services solving and how is that benefiting you?** Anytime I have an issue I'm able to resolve it with issue tracking, live help, or by scheduling with a support staff ### 45. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** You can track all the important items that you and your staff need to know all in one place using the individual home page **What do you dislike about Therap Services?** Not being able to schedule reoccurring medical appointments at the same time. **What problems is Therap Services solving and how is that benefiting you?** The ability to search for events and pull information by running reports, and gain insight on things that are happening in their lives ### 46. Quality Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Joyce D. | Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** Relates to everyday delivery and documentation of services. Language related. **What do you dislike about Therap Services?** Would like to see more notification systems. For example, I know I can pull a report for ISP date; however, I want the system to know it is due, notify me and let me know if it is not completed. **What problems is Therap Services solving and how is that benefiting you?** Data analysis, sharing and documentation. ### 47. Powerful System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** I can pull various reports, download them to excel, and complete different analyses on the data. **What do you dislike about Therap Services?** The billing Module could be more user-friendly for job coaches to enter data. **What problems is Therap Services solving and how is that benefiting you?** Employment Services has many programs in one. Therap makes it easier to track clients in the various programs. ### 48. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** It allows me to keep the majority of my documentation all in one place. **What do you dislike about Therap Services?** I wish that storage/upload sizes were bigger. Sometimes we have to send attachments in multiple parts. I also wish that the TMS system was more advanced and we could customize it to our agency's internal training so that we did not have to have an external LMS system. **Recommendations to others considering Therap Services:** Storage and attachment size/incorporate LMS **What problems is Therap Services solving and how is that benefiting you?** It allows our central office to oversee the documentation occurring in our smaller branches of the agency. ### 49. Active Therap User **Rating:** 4.5/5.0 stars **Reviewed by:** Justin B. | Community Services Director **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** The ability to see from everywhere what my staff are doing and documenting to show the hard work they do every day. **What do you dislike about Therap Services?** The number of steps involved in admitting, demitting, enrolling and unenrolling. **What problems is Therap Services solving and how is that benefiting you?** The ability to aggregate our billing to the state in a seamless manner. ### 50. Great EHR **Rating:** 5.0/5.0 stars **Reviewed by:** Sabrina S. | Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Therap Services?** I like that the customer service always answers quickly and is there to help. **What do you dislike about Therap Services?** I wish that the MAR could be filter even further. **What problems is Therap Services solving and how is that benefiting you?** It is great having basically anything our agency needs on Therap. There are times I feel it could be more user friendly. ## Therap Services Discussions - [Does anyone else feel that this program needs to be streamlined](https://www.g2.com/discussions/does-anyone-else-feel-that-this-program-needs-to-be-streamlined) - 1 comment, 1 upvote - [Is Therap an EHR?](https://www.g2.com/discussions/is-therap-an-ehr) - 2 comments - [How much does Therap Services Cost?](https://www.g2.com/discussions/how-much-does-therap-services-cost) - 1 comment - [What is Therap software?](https://www.g2.com/discussions/what-is-therap-software) - 1 comment - [View Therap Services pricing details and edition comparison](https://www.g2.com/products/therap-services/reviews?filters%5Bnps_score%5D=5&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+13%3A05%3A13+-0500&secure%5Bsession_id%5D=2d8cc535-0639-4735-b24f-9eeee1c73384&secure%5Btoken%5D=c2844c639da71263b3105f4efdd3da12c339470de54906344828dc3a3f474550&format=llm_user) ## Therap Services Features **Additional Functionality** - Assessment Management - Medication History - Claims Management - Communication Management - Reporting & Statistics - HIPAA Compliant - Invoice Management - Activity Dashboard - Scheduling - Lead Management - Meal/Nutrition Management - Admissions Management - Financial Management - Alerts/Notifications - Incident Management - Compliance Management - Event/Activities Planning - Customizable Reports - Geriatric Care - Task Scheduling - Workflow Management - Search/Filter - Patient Records Management - Third-Party Integrations - Work Order Management - Staff Management - Calendar Management - Contact Management - Attendance Tracking - Care Plan Management - Self Service Portal - Document Management - Mobile Access - User Management - Reminders - Access Controls/Permissions - Medical Billing - Customizable Templates - Point of Care System - Charting - Generative AI - Activity Tracking - AI Copilot - API - Remote Treatment Planning - Data Storage Management - Forecasting - Role-Based Permissions - Patient Engagement - Reporting/Analytics - Electronic Submission - Electronic Signature - Alerts/Escalation - Referral Management - Performance Metrics - Payroll Management - Client Management - For Nursing Homes - Reimbursement Management - Employee Management - Patient Intake - Billing & Invoicing - Real-Time Updates - E-Prescribing - Data Capture and Transfer - Visitor Management - Data Import/Export - Inventory Management **Additional Functionality** - Activity Tracking - Social Marketing - Generative AI - Accounting - Customizable Reports - CRM - Customizable Forms - Fund Accounting - Forms Management - Real-Time Analytics - Member Database - Alerts/Notifications - Communication Management - Customizable Templates - Budgeting/Forecasting - Mobile Access - Event Scheduling - Donor Management - Attendance Management - Activity Dashboard - Reporting & Statistics - Volunteer Management - Real-Time Reporting - For Nonprofits - Recurring/Subscription Billing - Access Controls/Permissions - Calendar Management - Third-Party Integrations - Customizable Branding - Registration Management - Campaign Management - Event Management - Document Storage - API - Contact Management - Website Management - Credit Card Processing - Membership Management - Data Import/Export - Electronic Payments - Accounting Integration - Grant Management - Dues Management - Committee Management - AI Copilot - Fundraising Management - Customizable Fields **Additional Functionality** - Multi-Location - Activity Tracking - Scheduling - Automated Scheduling - Calendar Sync - Progress Tracking - Charting - Document Management - Customizable Templates - Exercise Library - Progress Notes - EMR/EHR - Billing & Invoicing - Activity Dashboard - API - Treatment Planning - Practice Management - Confirmations/Reminders - Customer Database - Reporting/Analytics - HIPAA Compliant - Insurance Management - Customizable Reports - Electronic Payments - Data Import/Export - Patient Portal - For Physical Therapy - Generative AI - Customizable Forms - AI Copilot - Claims Management - SOAP notes - Appointment Management - Assessment Management **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance - Invoice Management - Medication Management - Calendar Management - Employee Management - Document Management - Claims Management - Template Management - Data Security **Administrative** - Health Care IT Integrations - Value-Based Reimbursement - Contract Templates - Value-Based Reimbursement - Clinical Communicaton - Value-Based Reimbursement - Services Rendered - Value-Based Reimbursement **Operations** - Utilization Review Process - Utilization Management - Value-Based Care Models - Utilization Management - Care Management Portal - Utilization Management - Measures Outcome - Utilization Management - Quality & Risk Management - Utilization Management - Automated Approvals - Utilization Management **Platform Basics** - Reporting - Interoperability - Performance - Ad hoc Reporting **Administrative** - Time Tracking and Scheduling - Agency Management - Mobile App - Data Exchange - EHR Integration - Claims Management - Referral Management - Patient Records Management - Appointment Management - Medication Management - Assessment Management - Communication Management - Insurance Management - Payroll Management - Compliance Management - Document Management - Calendar Management - Task Management - Knowledge Base Management - Workflow Management - Care Plan Management - Client Management - Records Management - Invoice Management - Forms Management - Real-Time Data - Task Scheduling - Activity Tracking **Clinical - Applied Behavior Analysis (ABA)** - Patient Records - ABC Charts - DTT Programming - Specialty EHR Templates - E-Prescription - Document Templates - Customizable Templates **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription - EMR/EHR - Customizable Templates **Case Management** - Client Intake - Outcome Measurement - Customizable Forms **Value-Based Care** - Clinical Charting - Electronic Visit Verification (EVV) - Carer Coordination - Point of Care - For Long Term Care - Geriatric Care **Administrative - Applied Behavior Analysis (ABA)** - Caregiver Portal - Insurance and Billing Management - Compliance - Security and Authorization - HIPAA Compliance - Appointment Scheduler - Client Portal - Self Service Portal - Records Management - Calendar Management - Appointment Management - Practice Management - Document Management - Payroll Management - Template Management - Assessment Management - Learning Management - Forms Management - Program Management - Data Storage Management - Workflow Management - Employee Management - Compliance Management - Invoice Management - Claims Management **Additional Functionality** - Initial Assessments - Mobile Access - Teletherapy - AI Copilot - Confirmations/Reminders - Customizable Reports - For Group Therapy - Appointment Scheduling - HIPAA Compliant - Lab Integration - E-Prescribing - Role-Based Permissions - Treatment Planning - Electronic Signature - Charting - Reporting & Statistics - For Substance Abuse Therapy - Outcome Assessment Tools - Therapy Notes - API - Activity Dashboard - Secure Messaging - Electronic Payments - Generative AI - Chat/Messaging - Reporting/Analytics - Payment Processing - SMS Messaging - Income/Expense Tracking - Telemedicine - Third-Party Integrations - Multi-Location - Compliance Tracking - Client Database - Progress Tracking - Email Marketing - Coding Assistance - Patient Intake - Online Booking **Additional Functionality** - ABA Data Collection - Reminders - Generative AI - Real-Time Reporting - Alerts/Notifications - Electronic Signature - SOAP notes - Billing & Invoicing - Reporting & Statistics - Mobile Access - Progress Tracking - Charting - Visual Analytics - Access Controls/Permissions - Chat/Messaging - Scheduling - Activity Tracking - Automated Scheduling - Goal Setting/Tracking - Reporting/Analytics - AI Copilot - HIPAA Compliant - Progress Reports - Data Visualization - Customizable Reports - Alerts/Escalation - Behavior Tracking - Document Storage - For ABA Industry - Activity Dashboard **Additional Functionality** - Chat/Messaging - Employee Portal - Activity Dashboard - Reminders - AI Copilot - Customizable Forms - Multi-Location - Telemedicine - GPS - API - Reporting & Statistics - Monitoring - Mobile Access - Visit Verification - Electronic Signature - Billing & Invoicing - Clock In/Out - Client Portal - HIPAA Compliant - Generative AI - Customizable Reports - Real-Time Notifications - Real-Time Reporting - Time Tracking by Client - Mobile Alerts **Platform Additional Functionality** - Mobility - Messaging **Platform Data** - Dashboard - Alerts and Notifications **Additional Functionality** - HIPAA Compliant - Data Collection - Scheduling - Workflow Management - Calendar Management - Activity Tracking - Data Import/Export - Mobile Access - Appointment Management - Reminders - Survey/Poll Management - Electronic Payments - Child Welfare Management - Alerts/Escalation - Reporting & Statistics - Certification & Licensing - Forms Management - Progress Tracking - Client Management - Customizable Fields - Third-Party Integrations - Employee Management - Attendance Management - Care Plan Management - Compliance Management - For Nonprofits - Role-Based Permissions - Task Management - Generative AI - Document Management - AI Copilot - Time Tracking - Intake Management - Training Management - Customizable Reports - Assessment Management - Contact Management - API - Volunteer Management - Medical History Records - Self Service Portal - Billing & Invoicing - Referral Tracking - Electronic Signature - Goal Setting/Tracking - Multi-Location - Case Management - Access Controls/Permissions - Project Time Tracking - Contact Database - Task Scheduling - Case Notes - Records Management - Progress Reports - Document Storage - Dashboard Creation - Client Portal - Reporting/Analytics - Referral Management - Program Management - Document Templates - Communication Management - Collaboration Tools ## Top Therap Services Alternatives - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - 4.7/5.0 (332 reviews) - [Bonterra Apricot](https://www.g2.com/products/bonterra-apricot/reviews) - 4.4/5.0 (344 reviews) - [CharityTracker](https://www.g2.com/products/charitytracker/reviews) - 4.6/5.0 (331 reviews)