--- title: Thena Reviews meta\_title: 'Thena Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Thena works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 65 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Thena Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate Thena for its **efficient case management** , enhancing customer interactions and streamlining support processes. [(3 mentions)](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1658740&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of Thena for managing customer interactions and improving communication between departments. [(3 mentions)](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1658233&qs=pros-and-cons#reviews) Users find Thena's **intuitive ticket management** enhances communication and streamlines customer support across departments. [(3 mentions)](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1657621&qs=pros-and-cons#reviews) Users value **customer satisfaction** achieved through Thena's efficient management and streamlined support processes. [(2 mentions)](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1658452&qs=pros-and-cons#reviews) Users appreciate the **seamless integrations** of Thena with Slack, enhancing customer support and agile workflows significantly. [(2 mentions)](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1658955&qs=pros-and-cons#reviews) Users notice the **limited platform support** of Thena, as it doesn't cater to all messaging services effectively. [(1 mentions)](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1657154&qs=pros-and-cons#reviews) Users find **limited platform support** with Thena, making it challenging for those using other communication tools. [(1 mentions)](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1658992&qs=pros-and-cons#reviews) Users find Thena's **limited platform support** an issue, especially if they use platforms like Discord or WhatsApp. [(1 mentions)](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1659132&qs=pros-and-cons#reviews) Users note **limited platform support** , making Thena less suitable for those using alternative communication tools. [(1 mentions)](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1657964&qs=pros-and-cons#reviews) Users experience **poor customer support** , finding it difficult to access assistance for their queries and concerns. [(1 mentions)](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1658710&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Thena ##### 1. Case Management Users appreciate Thena for its **efficient case management** , enhancing customer interactions and streamlining support processes. [ See 3 mentions ](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1658740&qs=pros-and-cons#reviews) See Related User Reviews ![Sasha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha G.") SG Sasha G. Small-Business (50 or fewer emp.) 4.5/5 "Great Company" What do you like about Thena? I like that Thena enables businesses to manage customer interactions more efficiently, ensuring that no request goes unnoticed. DS Daniel S. Small-Business (50 or fewer emp.) 5.0/5 "Thena helped us Tame Wild-Wild-West Slack Support" What do you like about Thena? Thena helped to streamline and document our customer support over slack, which has helped us in several ways: - Thena can provide exact reporting on ##### 2. Efficiency Users appreciate the **efficiency** of Thena for managing customer interactions and improving communication between departments. [ See 3 mentions ](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1658233&qs=pros-and-cons#reviews) See Related User Reviews ![Sasha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha G.") SG Sasha G. Small-Business (50 or fewer emp.) 4.5/5 "Great Company" What do you like about Thena? I like that Thena enables businesses to manage customer interactions more efficiently, ensuring that no request goes unnoticed. ![Esteban S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Esteban S.") ES Esteban S. Small-Business (50 or fewer emp.) 4.5/5 "Easy Ticketing" What do you like about Thena? The ticketing with Thena is highly intuitive, making it very fast and easy to communicate between different departments. ##### 3. Ticket Management Users find Thena's **intuitive ticket management** enhances communication and streamlines customer support across departments. [ See 3 mentions ](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1657621&qs=pros-and-cons#reviews) See Related User Reviews ![Esteban S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Esteban S.") ES Esteban S. Small-Business (50 or fewer emp.) 4.5/5 "Easy Ticketing" What do you like about Thena? The ticketing with Thena is highly intuitive, making it very fast and easy to communicate between different departments. DS Daniel S. Small-Business (50 or fewer emp.) 5.0/5 "Thena helped us Tame Wild-Wild-West Slack Support" What do you like about Thena? Thena helped to streamline and document our customer support over slack, which has helped us in several ways: - Thena can provide exact reporting on ##### 4. Customer Satisfaction Users value **customer satisfaction** achieved through Thena's efficient management and streamlined support processes. [ See 2 mentions ](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1658452&qs=pros-and-cons#reviews) See Related User Reviews ![Sasha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha G.") SG Sasha G. Small-Business (50 or fewer emp.) 4.5/5 "Great Company" What do you like about Thena? I like that Thena enables businesses to manage customer interactions more efficiently, ensuring that no request goes unnoticed. DS Daniel S. Small-Business (50 or fewer emp.) 5.0/5 "Thena helped us Tame Wild-Wild-West Slack Support" What do you like about Thena? Thena helped to streamline and document our customer support over slack, which has helped us in several ways: - Thena can provide exact reporting on ##### 5. Integrations Users appreciate the **seamless integrations** of Thena with Slack, enhancing customer support and agile workflows significantly. [ See 2 mentions ](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1658955&qs=pros-and-cons#reviews) See Related User Reviews DS Daniel S. Small-Business (50 or fewer emp.) 5.0/5 "Thena helped us Tame Wild-Wild-West Slack Support" What do you like about Thena? Thena helped to streamline and document our customer support over slack, which has helped us in several ways: - Thena can provide exact reporting on ![Juan Felipe C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan Felipe C.") JC Juan Felipe C. Mid-Market (51-1000 emp.) 5.0/5 "Thena is a total game changer!" What do you like about Thena? it's complete integration with slack allowing b2b companies to get their clients inside slack and see a dedicated ticketing system is mindblowing ### 5 Cons or Disadvantages of Thena ##### 1. Limited Features Users notice the **limited platform support** of Thena, as it doesn't cater to all messaging services effectively. [ See 1 mentions ](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1657154&qs=pros-and-cons#reviews) See Related User Reviews ![Sasha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha G.") SG Sasha G. Small-Business (50 or fewer emp.) 4.5/5 "Great Company" What do you dislike about Thena? Limited Platform Support – While Thena integrates well with Slack, Microsoft Teams, and email, companies that rely on other platforms (e.g., Discord, ##### 2. Limited Functionality Users find **limited platform support** with Thena, making it challenging for those using other communication tools. [ See 1 mentions ](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1658992&qs=pros-and-cons#reviews) See Related User Reviews ![Sasha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha G.") SG Sasha G. Small-Business (50 or fewer emp.) 4.5/5 "Great Company" What do you dislike about Thena? Limited Platform Support – While Thena integrates well with Slack, Microsoft Teams, and email, companies that rely on other platforms (e.g., Discord, ##### 3. Missing Features Users find Thena's **limited platform support** an issue, especially if they use platforms like Discord or WhatsApp. [ See 1 mentions ](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1659132&qs=pros-and-cons#reviews) See Related User Reviews ![Sasha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha G.") SG Sasha G. Small-Business (50 or fewer emp.) 4.5/5 "Great Company" What do you dislike about Thena? Limited Platform Support – While Thena integrates well with Slack, Microsoft Teams, and email, companies that rely on other platforms (e.g., Discord, ##### 4. Platform Limitations Users note **limited platform support** , making Thena less suitable for those using alternative communication tools. [ See 1 mentions ](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1657964&qs=pros-and-cons#reviews) See Related User Reviews ![Sasha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha G.") SG Sasha G. Small-Business (50 or fewer emp.) 4.5/5 "Great Company" What do you dislike about Thena? Limited Platform Support – While Thena integrates well with Slack, Microsoft Teams, and email, companies that rely on other platforms (e.g., Discord, ##### 5. Poor Customer Support Users experience **poor customer support** , finding it difficult to access assistance for their queries and concerns. [ See 1 mentions ](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1658710&qs=pros-and-cons#reviews) See Related User Reviews ![Esteban S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Esteban S.") ES Esteban S. Small-Business (50 or fewer emp.) 4.5/5 "Easy Ticketing" What do you dislike about Thena? I didn't feel backed up by an easy to access human support service to clarify any doubts. ## Top-Rated Alternatives [ ![Pylon](https://images.g2crowd.com/uploads/product/hd_favicon/6186416725dd54b02b5d7d0a74b71289/pylon-pylon.svg "Pylon") Pylon 4.7/5(111) ](https://www.g2.com/products/pylon-pylon/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/thena/competitors/alternatives) ![Steph H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steph H.") SH Steph H. Jill Of All Trades / Project Manager Mid-Market (51-1000 emp.) 5/19/2023 "Scaled CS -- the new wave!" 5/5 What do you like best about Thena? Thena is empowering our CSM team to scale our meaningful communications with our book of business. We're using marketing automations to send product updates to our strategic customers at scale via our collaborative Slack channels. The outcome is time saved for CS and a way to track engagement with our messaging to open up a feedback loop with customers. Review collected by and hosted on G2.com. What do you dislike about Thena? Thena is changing and developing quickly -- which is not a negative! It's already providing value today, even though it is in a beta phase. I really believe it can only improve from here. Review collected by and hosted on G2.com. What problems is Thena solving and how is that benefiting you? Thena is allowing us to communicate with customers at scale for critical updates on our product. It is also allowing CS to keep track of incoming requests from customers in our shared Slack spaces -- a queue of "tickets" to work through that helps CSMs stay focused on adhoc customer requests. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![June Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "June Z.") JZ June Z. Head of Customer Experience Small-Business (50 or fewer emp.) 5/5/2023 "Thena makes customer success/support in Slack a breeze" 5/5 What do you like best about Thena? Thena helps us seamlessly manage, track and escalate customer success/support questions right in Slack. We have over 50 customer Slack channels to help onboard, train, and connect with our customers across SMB, MM, and Enterprise. Thena makes it super easy to have visibility into all the support questions coming in and deliver white glove service right where customers live. I also love the marketing automation functionality. We use it to send our monthly product updates which helps inform customers of exciting updates and allows us to engage with customers in a scalable and impactful way. In a world where everyone is working in Slack, Thena makes it easy to break through the noise and engage meaningfully with customers. Review collected by and hosted on G2.com. What do you dislike about Thena? As a growing company, some of the tasks are manual right now, but the Thena CS team has been amazing to work with! Review collected by and hosted on G2.com. What problems is Thena solving and how is that benefiting you? Thena is solving the problem of our evergrowing list of shared customer Slack channels. As a CS leader, I need an easy way to have visibility into what our customers are asking and ensure my team of CSMs/support reps are answering questions effectively and efficiently. I also need to communicate product updates and announcements to our customers in a scalable way. We used to send out product emails, but they got poor engagement and open rates because emails get buried so easily. Now, we're able to use Thena and send messages right in Slack to reach customers who spend their whole days in Slack. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Matthew B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew B.") MB Matthew B. Mid-Market (51-1000 emp.) 5/5/2023 "Seamlessly scales our high-touch customer Slack communication" 5/5 What do you like best about Thena? Thena is extremely beneficial for our CS team to ensure we keep track of communications with customers and meet our pre-defined SLAs for timely responses. Before integrating the tool, we had very little observability into our customer communications, and it was very difficult to ensure we weren't missing critical responses or follow-ups. We weren't willing to give up our high-touch Slack channels entirely, because it allowed for such close communication with our priority clients. Thena has been the perfect solution to help alleviate any issues with tracking Slack threads across our book of business. Review collected by and hosted on G2.com. What do you dislike about Thena? Very little at this time. Would love the ability to customize the "name" when Thena reacts to a customer thread to something other than Thena, but the team was very receptive when I suggested this enhancement. I'm excited to see the new features and functionality that they come up with! Review collected by and hosted on G2.com. What problems is Thena solving and how is that benefiting you? Thena allows us to scale our Slack support program, ensure we meet SLAs, respond to customers quicker and more efficiently, have a holistic view of everything happening in our channels, and provide valuable analytics and dashboarding. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Lucas H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucas H.") LH Lucas H. Small-Business (50 or fewer emp.) 7/20/2023 "The dream for managing Slack support" 5/5 What do you like best about Thena? It's awesome to build trust around our Slack support management. We funnel all customer channels into a single place, where we can communicate internally, create tickets, etc. Thena's analytics also give us insight into average response time + average time to close tickets. Review collected by and hosted on G2.com. What do you dislike about Thena? Not much. It will be cool to see what they continue to build on analytics! Review collected by and hosted on G2.com. What problems is Thena solving and how is that benefiting you? The problem we had was: how do we keep track of the hundreds of Slack channels we have with customers? Now we have 100% confidence that messages will be funneled into one place where we can triage. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 10/10/2023 "Applied Engineer" 5/5 What do you like best about Thena? It turns Slack into something that is manageable for supporting our customers. Very easy to setup and and configure and the team is there with you every step of the way. I use Thena every day and it's a game changer. They are adding features all the time and connecting it to our other systems is a breeze. Review collected by and hosted on G2.com. What do you dislike about Thena? Nothing to dislike about Thena it's a beautiful and easy to use product that solves a real problem. Review collected by and hosted on G2.com. What problems is Thena solving and how is that benefiting you? Thena improves how we support our customers and makes it easier to provide that support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Melanie V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melanie V.") MV Melanie V. Small-Business (50 or fewer emp.) 3/20/2023 "Taming the chaos of customer support channels in Slack" 4.5/5 What do you like best about Thena? Thena helps me avoid losing track of important Slack threads with customers, and helps me prioritize and follow up on threads in a MUCH better way than I could with native Slack tools alone (reminders, marking unread, etc.). I don't have to disrupt my flow inside Slack to use Thena, and it's also great to have a separate Kanban outside Slack to get a more birds-eye view of relevant conversations. Review collected by and hosted on G2.com. What do you dislike about Thena? Some pieces of the Thena experience still feel a little "under-baked" at the moment, but that is to be expected for a new product. (For example, handling false positives on request detection, or self-service configuration of the various Thena behavior options.) The Thena team is always very responsive to feedback, and when we discuss our workflows, it's clear they are thinking deeply about how things should work - and aim to build what we actually need, not merely what we say we want. Review collected by and hosted on G2.com. What problems is Thena solving and how is that benefiting you? We use Slack for most end-user support, with a small team fielding a wide variety of questions. Having clear ownership of each thread (and making sure none fall through the cracks) allows us to keep a high standard of customer support without being overwhelmed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lucy V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucy V.") LV Lucy V. Small-Business (50 or fewer emp.) 3/13/2023 "Thena makes managing Slack to-dos easier" 5/5 What do you like best about Thena? I really enjoy working with the Thena team. Their responsiveness make the relationship feel truly collaborative, and they have been able to make many small product enhancements since we started working together. I communicate with my customers primarily via Slack, which is great in many ways but it can be easy to miss or forget about requests that are buried in threads. Thena helps me by flagging potential requests and allowing me to organize my open items in their dashboard as well as interact with the requests within Slack for cross-functional visibility. My team and I can understand the status of a request quickly, or can jump in if additional support is needed. Review collected by and hosted on G2.com. What do you dislike about Thena? Not much! Thena is a new company, so naturally, there are enhancements that are planned but not quite ready for release. That being said, I feel that the Thena team makes time for my feedback and as I mentioned previously, has already implemented many of the requests that I have made. I look forward to seeing what comes next! Review collected by and hosted on G2.com. What problems is Thena solving and how is that benefiting you? Thena is helping us be more organized with customer requests and giving us transparency into what other team members are working on. We're able to easily identify what asks are still open and need attention, which ensures that we are providing our customers with the support they deserve. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JK Jonah K. Small-Business (50 or fewer emp.) 5/8/2023 "Solid Product Experience" 3.5/5 What do you like best about Thena? I think they have a great team that is willing to take feedback and make product updates accordingly. It's been great for my team to track and analyze our customer Slack channels. Definitely recommend if you need help managing customers in Slack! Review collected by and hosted on G2.com. What do you dislike about Thena? Currently, their Marketing Automation leaves much to be desired BUT it's very clear the team is moving quickly to ship features and smooth out the overall experience. Looking forward to their Jira integration as well. Review collected by and hosted on G2.com. What problems is Thena solving and how is that benefiting you? Engaging our customers in Slack and triaging issues as they arise. It's equally important that we have data to hold the team accountable and Thena provides us with that. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sidd G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sidd G.") SG Sidd G. Small-Business (50 or fewer emp.) 3/30/2023 "Finally a way to have visibility on Slack" 5/5 What do you like best about Thena? Thena makes customer conversations thst occur over slack super easy to manage. You can work from the Slack UI or from a simple Web UI, and know the status of customer conversations or issues in a matter of mins Review collected by and hosted on G2.com. What do you dislike about Thena? Nothing yet, Thena is still an early stage company and they are continuing to develop the features that we need to better serve our customers. Excited to see what more they come up with Review collected by and hosted on G2.com. What problems is Thena solving and how is that benefiting you? Thena let's us monitor customer conversations, raise requests in our ticketing solution, work through internal triage channels all within a week of setup. Thena then can provide you the insights needed at the channel level to determine the health of that customer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") UR Verified User in Research Small-Business (50 or fewer emp.) 10/9/2023 "Thena is responsible for daily management of Support" 5/5 What do you like best about Thena? - More efficient management of Slack - Better relationships with both internal teams and external customers - Ability to keep track of all items, in a single place Review collected by and hosted on G2.com. What do you dislike about Thena? - Slack applications are limited in how they perform, and can sometimes put restrictions on how the app interface is used Review collected by and hosted on G2.com. What problems is Thena solving and how is that benefiting you? - Interacting with users across Slack shared channels Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management) [Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Proactive Notification](https://www.g2.com/categories/proactive-notification)[Digital Employee Experience (DEX) Management](https://www.g2.com/categories/digital-employee-experience-dex-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is a dedicated consumer insights platform worth it for a mid-market brand?](https://www.g2.com/discussions/is-a-dedicated-consumer-insights-platform-worth-it-for-a-mid-market-brand%20)[Where to find top sales intelligence solutions](https://www.g2.com/discussions/where-to-find-top-sales-intelligence-solutions)[What are the highest rated PHP integrated development environments for SaaS teams that need to go live quickly?](https://www.g2.com/discussions/what-are-the-highest-rated-php-integrated-development-environments-for-saas-teams-that-need-to-go-live-quickly) [What platform provides searchable transcripts for audio and video files?](https://www.g2.com/discussions/what-platform-provides-searchable-transcripts-for-audio-and-video-files)[Which is the best AI customer support agent software?](https://www.g2.com/discussions/which-is-the-best-ai-customer-support-agent-software)[Pros and Cons Details](https://www.g2.com/products/thena/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)