--- title: Thena Reviews meta\_title: 'Thena Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Thena works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 65 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Thena Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate Thena for its **efficient case management** , enhancing customer interactions and streamlining support processes. [(3 mentions)](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1658740&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of Thena for managing customer interactions and improving communication between departments. [(3 mentions)](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1658233&qs=pros-and-cons#reviews) Users find Thena's **intuitive ticket management** enhances communication and streamlines customer support across departments. [(3 mentions)](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1657621&qs=pros-and-cons#reviews) Users value **customer satisfaction** achieved through Thena's efficient management and streamlined support processes. [(2 mentions)](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1658452&qs=pros-and-cons#reviews) Users appreciate the **seamless integrations** of Thena with Slack, enhancing customer support and agile workflows significantly. [(2 mentions)](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1658955&qs=pros-and-cons#reviews) Users notice the **limited platform support** of Thena, as it doesn't cater to all messaging services effectively. [(1 mentions)](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1657154&qs=pros-and-cons#reviews) Users find **limited platform support** with Thena, making it challenging for those using other communication tools. [(1 mentions)](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1658992&qs=pros-and-cons#reviews) Users find Thena's **limited platform support** an issue, especially if they use platforms like Discord or WhatsApp. [(1 mentions)](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1659132&qs=pros-and-cons#reviews) Users note **limited platform support** , making Thena less suitable for those using alternative communication tools. [(1 mentions)](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1657964&qs=pros-and-cons#reviews) Users experience **poor customer support** , finding it difficult to access assistance for their queries and concerns. [(1 mentions)](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1658710&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Thena ##### 1. Case Management Users appreciate Thena for its **efficient case management** , enhancing customer interactions and streamlining support processes. [ See 3 mentions ](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1658740&qs=pros-and-cons#reviews) See Related User Reviews ![Sasha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha G.") SG Sasha G. Small-Business (50 or fewer emp.) 4.5/5 "Great Company" What do you like about Thena? I like that Thena enables businesses to manage customer interactions more efficiently, ensuring that no request goes unnoticed. DS Daniel S. Small-Business (50 or fewer emp.) 5.0/5 "Thena helped us Tame Wild-Wild-West Slack Support" What do you like about Thena? Thena helped to streamline and document our customer support over slack, which has helped us in several ways: - Thena can provide exact reporting on ##### 2. Efficiency Users appreciate the **efficiency** of Thena for managing customer interactions and improving communication between departments. [ See 3 mentions ](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1658233&qs=pros-and-cons#reviews) See Related User Reviews ![Sasha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha G.") SG Sasha G. Small-Business (50 or fewer emp.) 4.5/5 "Great Company" What do you like about Thena? I like that Thena enables businesses to manage customer interactions more efficiently, ensuring that no request goes unnoticed. ![Esteban S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Esteban S.") ES Esteban S. Small-Business (50 or fewer emp.) 4.5/5 "Easy Ticketing" What do you like about Thena? The ticketing with Thena is highly intuitive, making it very fast and easy to communicate between different departments. ##### 3. Ticket Management Users find Thena's **intuitive ticket management** enhances communication and streamlines customer support across departments. [ See 3 mentions ](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1657621&qs=pros-and-cons#reviews) See Related User Reviews ![Esteban S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Esteban S.") ES Esteban S. Small-Business (50 or fewer emp.) 4.5/5 "Easy Ticketing" What do you like about Thena? The ticketing with Thena is highly intuitive, making it very fast and easy to communicate between different departments. DS Daniel S. Small-Business (50 or fewer emp.) 5.0/5 "Thena helped us Tame Wild-Wild-West Slack Support" What do you like about Thena? Thena helped to streamline and document our customer support over slack, which has helped us in several ways: - Thena can provide exact reporting on ##### 4. Customer Satisfaction Users value **customer satisfaction** achieved through Thena's efficient management and streamlined support processes. [ See 2 mentions ](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1658452&qs=pros-and-cons#reviews) See Related User Reviews ![Sasha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha G.") SG Sasha G. Small-Business (50 or fewer emp.) 4.5/5 "Great Company" What do you like about Thena? I like that Thena enables businesses to manage customer interactions more efficiently, ensuring that no request goes unnoticed. DS Daniel S. Small-Business (50 or fewer emp.) 5.0/5 "Thena helped us Tame Wild-Wild-West Slack Support" What do you like about Thena? Thena helped to streamline and document our customer support over slack, which has helped us in several ways: - Thena can provide exact reporting on ##### 5. Integrations Users appreciate the **seamless integrations** of Thena with Slack, enhancing customer support and agile workflows significantly. [ See 2 mentions ](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1658955&qs=pros-and-cons#reviews) See Related User Reviews DS Daniel S. Small-Business (50 or fewer emp.) 5.0/5 "Thena helped us Tame Wild-Wild-West Slack Support" What do you like about Thena? Thena helped to streamline and document our customer support over slack, which has helped us in several ways: - Thena can provide exact reporting on ![Juan Felipe C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan Felipe C.") JC Juan Felipe C. Mid-Market (51-1000 emp.) 5.0/5 "Thena is a total game changer!" What do you like about Thena? it's complete integration with slack allowing b2b companies to get their clients inside slack and see a dedicated ticketing system is mindblowing ### 5 Cons or Disadvantages of Thena ##### 1. Limited Features Users notice the **limited platform support** of Thena, as it doesn't cater to all messaging services effectively. [ See 1 mentions ](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1657154&qs=pros-and-cons#reviews) See Related User Reviews ![Sasha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha G.") SG Sasha G. Small-Business (50 or fewer emp.) 4.5/5 "Great Company" What do you dislike about Thena? Limited Platform Support – While Thena integrates well with Slack, Microsoft Teams, and email, companies that rely on other platforms (e.g., Discord, ##### 2. Limited Functionality Users find **limited platform support** with Thena, making it challenging for those using other communication tools. [ See 1 mentions ](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1658992&qs=pros-and-cons#reviews) See Related User Reviews ![Sasha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha G.") SG Sasha G. Small-Business (50 or fewer emp.) 4.5/5 "Great Company" What do you dislike about Thena? Limited Platform Support – While Thena integrates well with Slack, Microsoft Teams, and email, companies that rely on other platforms (e.g., Discord, ##### 3. Missing Features Users find Thena's **limited platform support** an issue, especially if they use platforms like Discord or WhatsApp. [ See 1 mentions ](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1659132&qs=pros-and-cons#reviews) See Related User Reviews ![Sasha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha G.") SG Sasha G. Small-Business (50 or fewer emp.) 4.5/5 "Great Company" What do you dislike about Thena? Limited Platform Support – While Thena integrates well with Slack, Microsoft Teams, and email, companies that rely on other platforms (e.g., Discord, ##### 4. Platform Limitations Users note **limited platform support** , making Thena less suitable for those using alternative communication tools. [ See 1 mentions ](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1657964&qs=pros-and-cons#reviews) See Related User Reviews ![Sasha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha G.") SG Sasha G. Small-Business (50 or fewer emp.) 4.5/5 "Great Company" What do you dislike about Thena? Limited Platform Support – While Thena integrates well with Slack, Microsoft Teams, and email, companies that rely on other platforms (e.g., Discord, ##### 5. Poor Customer Support Users experience **poor customer support** , finding it difficult to access assistance for their queries and concerns. [ See 1 mentions ](https://www.g2.com/products/thena/reviews?filters%5Bsentiment_snippet%5D=1658710&qs=pros-and-cons#reviews) See Related User Reviews ![Esteban S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Esteban S.") ES Esteban S. Small-Business (50 or fewer emp.) 4.5/5 "Easy Ticketing" What do you dislike about Thena? I didn't feel backed up by an easy to access human support service to clarify any doubts. ## Top-Rated Alternatives [ ![Pylon](https://images.g2crowd.com/uploads/product/hd_favicon/6186416725dd54b02b5d7d0a74b71289/pylon-pylon.svg "Pylon") Pylon 4.7/5(111) ](https://www.g2.com/products/pylon-pylon/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/thena/competitors/alternatives) ![Joe S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe S.") JS Joe S. Head of Sales Small-Business (50 or fewer emp.) 7/20/2023 "So glad we found Thena - game changer!" 5/5 What do you like best about Thena? Thena has made it so much easier to support our prospects and customers in Slack. We're a Slack first company and have most of our sales prospects and customers in slack so it's critical that we can offer the best experience as someone would expect in Slack. With Thena, we've made it much easier for our teams to triage messages and ensure we don't let anything slip through the cracks. Love that it is also subtle and doesn't feel like we're automating the messages in any way. Our teams can also spend less time jumping through 100s of channels a day to find messages. Review collected by and hosted on G2.com. What do you dislike about Thena? Nothing to dislike but would love to see more connections with our CRM for automatic tagging and more customer info. Sounds like that's coming soon so I'm excited to get into that. Review collected by and hosted on G2.com. What problems is Thena solving and how is that benefiting you? It's allowing us to support our customers and ensure they're set up for success when implementing our product. It's also shedding light on our support process so we can continue to iterate on it to improve response and resolution times. It's also saving a ton of time for our internal teams! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 10/26/2023 "A great solution for Slack based Helpdesk Support" 4.5/5 What do you like best about Thena? Thena has allowed us to capture a massive amount of previously untracked Helpdesk activity happening in Slack. The testing, contracting, and implementation process was seamless can we recevied a great deal of support pre and post purchase which has made integration and maintenance a breeze. We currently have several dozen tickets a day being created via Thena. Both our agents and users have been very impressed with the solution as it's easy to use and very non-invasive. The team Thena continues to incorporate our feedback into the product's development and I'm very optimistic about the platforms future. Review collected by and hosted on G2.com. What do you dislike about Thena? No obvious downsides. I was anticipating some pushback or questions from end users but that never came. Review collected by and hosted on G2.com. What problems is Thena solving and how is that benefiting you? Thena primarily serves us as a Slack to Zendesk connector, allowing us to capture Help Desk request in our ticketing system of record. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Myles B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Myles B.") MB Myles B. Small-Business (50 or fewer emp.) 10/16/2023 "Thena is revolutionizing how teams can delight their customers" 5/5 What do you like best about Thena? The UI is great and it makes standing up a support queue quick and easy. With Slack and now email to Slack, it has allowed us to create a support experience that meets our customers where they are. Review collected by and hosted on G2.com. What do you dislike about Thena? Nothing to note. They are early stage so still lots to build but have had an amazing experience thus far. Review collected by and hosted on G2.com. What problems is Thena solving and how is that benefiting you? Thena is powering our entire support process. We use Slack for our customers that have channels and leverage their email to Slack integration for those that do not. We have reduced our initial response times by more than 50%. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ryan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan H.") RH Ryan H. Mid-Market (51-1000 emp.) 7/24/2023 "Without Thena slack would be unmanageable" 5/5 What do you like best about Thena? We have a slack channel with nearly every customer and prospect. Managing the volume of inbound requests and tracking the status of each of them would be absolutely overwhelming without Thena. Thena's Marketing Automation also allows us to update all of our customers every week with minimal overhead. It's so valuable! Review collected by and hosted on G2.com. What do you dislike about Thena? It's the early days for Thena so there are definitely some features that are lacking and it could use some more integrations, but for what it is capable of doing I can overlook these shortcomings. I can't wait to see what they build next! Review collected by and hosted on G2.com. What problems is Thena solving and how is that benefiting you? Thena allows us to provide realtime support to our customers over slack. This is beneficial as we get to work with customers where they live (slack) which enables us to have extremely close relationships with all of our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") EC Verified User in Computer Software Small-Business (50 or fewer emp.) 10/16/2023 "Critical tool for our customer experience in Slack" 5/5 What do you like best about Thena? Thena makes it easy to track all inbound requests coming from our customers in Slack. It seamlessly integrates our Slack communication into Zendesk for visibility and tracking with our technical support team. Additionally, the Thena team is super responsive to our questions and always jumps into help us quickly. Review collected by and hosted on G2.com. What do you dislike about Thena? Nothing notable here - If I had to mention something, Thena has some work to do on additional integrations and their roadmap, which we're excited to adopt those features when they're released. Review collected by and hosted on G2.com. What problems is Thena solving and how is that benefiting you? Thena ensures that we keep track of all of our customer communication in our Slack channels, which in turn allows to to track and hit our SLAs on time to response and resolution. Now with Thena, we can guarantee we always close the loop with our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Moritz W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moritz W.") MW Moritz W. Small-Business (50 or fewer emp.) 6/1/2023 "Life-saving productivity tool that breaks Slack chaos and promotes actionability" 5/5 What do you like best about Thena? - Creates incredible visibility across all connected Slack channels! - Provides great overall visibility on key engagement metrics (messages per week/month, # of users engaged) - I LOVE their SLA escalation functionality for in-time responses on ANY Slack messages! By allowing to forward such SLA breaching messages to a dedicated private (management) channel we immediately create transparency for our executives in Customer Success and Support Review collected by and hosted on G2.com. What do you dislike about Thena? - Enhance automation features (e.g. sending pre-defined massages once SLAs hit and/or allow keyword search/highlighting e.g. if customer uses the words "escalate") - Deepen analytics capabilities (help report on community functions e.g. who are my top engaged Slack channel members this month) Review collected by and hosted on G2.com. What problems is Thena solving and how is that benefiting you? - We're levering Thena both for first-line support and overall Customer Success questions that clients share - Every CSM has individual Slack channels with customers, which creates a big chaos - Thena allows for and creates a centralised place from which CSMs can easily navigate and manage incoming questions - Further, the SLA feature allows our executives to track overall time of response and time of reaction across our teams - Lastly, by quickly assigning incoming messages to respective Architects on our team, we can divide & conquer and drive subject-matter expertise and team work Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Aashima K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aashima K.") AK Aashima K. Mid-Market (51-1000 emp.) 5/23/2023 "Seamlessly Empowering Efficiency and Simplicity" 5/5 What do you like best about Thena? Thena is the ultimate Slack Support Tool for Effortless Customer Connections. I had the opportunity to implement Thena on my work space, and I was thoroughly impressed. Its intuitive interface allowed for easy ticket creation and streamlined communication with customers through Slack. The exceptional support and smooth integration with existing ticketing systems make Thena a must-have tool for organizations seeking efficient customer support. Review collected by and hosted on G2.com. What do you dislike about Thena? One potential area where Thena can improve is the absence of a feature that allows for the integration or retrieval of CSAT (Customer Satisfaction) data from surveys filled by customers via Slack on the ticketing tool (Intercom). This limitation makes it challenging for our organization to conduct comprehensive analysis and obtain an overall assessment of customer satisfaction based on the survey feedback. Review collected by and hosted on G2.com. What problems is Thena solving and how is that benefiting you? Thena addressed our several key problems and provided numerous benefits for our customers: 1. Streamlined Customer Communication: Thena helped our organization to connect with their customers directly through Slack. This streamlined the communication process, allowing for real-time interactions and faster issue resolution. 2. Efficient Ticket Creation: With Thena, customer are now able to submit support tickets directly through Slack. This eliminated the need for customers to switch between different platforms and simplified the ticket creation process, saving time and effort for both customers and support teams. 3. Seamless Integration: Thena seamlessly integrates with existing ticketing tools. This integration ensured that all support tickets created in Slack are automatically synchronized with our orgs ticketing system, maintaining a centralized record and efficient workflow for support teams. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Shayan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shayan A.") SA Shayan A. Mid-Market (51-1000 emp.) 5/21/2023 "Game Changer for Managing Slack Interactions" 5/5 What do you like best about Thena? Thena's ability to essentially track and act on every Slack interaction with a customer makes it such a powerful tool when trying to create champions within companies. Suppose you regularly use shared Slack channels as a medium of communication. In that case, it's so powerful to measure those interactions, see who is engaging, and then sned what needs to be a support inquiry straight into Zendesk. Review collected by and hosted on G2.com. What do you dislike about Thena? Customizing what you can do with Slack messages has room to grow. For example, custom rules on how each shared Slack channel behaves when interacting with Thena regarding the messages that Thena posts in those channels for all to see (ticket status, CSAT, etc). Review collected by and hosted on G2.com. What problems is Thena solving and how is that benefiting you? Thena allows Support Engineers and CSMs to monitor customers' questions in shared Slack channels. From there, it prompts us to either have the CSM jump in or create a support ticket automatically linked to Zendesk and posted to Slack. Thena allows Support Engineers to "work" in our customer's Slack channels without ever having to leave Zendesk. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ashley W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley W.") AW Ashley W. Co-Founder and COO Small-Business (50 or fewer emp.) 5/19/2023 "Already getting a ton of value from Thena 1 month after turning it on" 5/5 What do you like best about Thena? Thena is a super slick way to manage external channels and support with customers. We're a Slack heavy shop and we built our own workflows to manage internal and external channels. It was starting to be difficult to maintain so we tried out Thena and within a week, we turned off our own workflows and trained the team on Thena. Excited to see how the tool continues to progress and the value it adds to our support process! Review collected by and hosted on G2.com. What do you dislike about Thena? Like any early stage product, there are always small features missing, but the team is incredibly responsive and quick to make fixes so this wasn't any sort of blocker for us. Review collected by and hosted on G2.com. What problems is Thena solving and how is that benefiting you? Thena helps us easily communicate about internal support, bugs and features requests in our internal Slack channels; easily assign it to the team for investigating it, and soon, we plan to integrate this with Linear, so we can automatically create tickets via Thena. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Cassie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cassie H.") CH Cassie H. Director, Customer Success & Retention Mid-Market (51-1000 emp.) 5/11/2023 "Thena increases the productivity of our teams and fits seamlessly into our Slack workflow" 5/5 What do you like best about Thena? Thena has quickly become an important part of our customer engagement strategy for our top customers. As the Director of Customer Success & Retention, Thena gives me visibility into the engagement levels within our shared Slack channels and saves me hours of weekly scrolling through Slack channels to stay up-to-date on customer conversations. With Thena integrated into our Slack workflow, our team responds to customers more quickly - often within minutes instead of hours or days. It's also much easier for the team to cover for each other when someone is out of the office. Another key feature of Thena that has been instrumental for my team is the marketing automation feature. We have used this feature to craft messages with important product updates, announcements, and even invitations to join early access programs. We've seen increased engagement from our customers and we're able to track the reach of those messages. Thena has enabled my team to increase productivity and customer engagement. I estimate that Thena saves my team of 4 CSMs ~25 hours per week, while giving us peace of mind that we're keeping our customers informed and responding quickly when they need us. Review collected by and hosted on G2.com. What do you dislike about Thena? We're only on the beginning of our journey with Thena, so I'm looking forward to seeing the future of the product as well as the Thena community of users. The Thena team is super responsive and very helpful anytime we have a question about best practices or techniques. In the future, I'd love to connect with other Thena users and share ideas so that we can all learn and grow together. Review collected by and hosted on G2.com. What problems is Thena solving and how is that benefiting you? Thena helps us increase our content's scalability, boost our team's productivity, engage with our top customers, and provides visibility for leadership so that we can evolve our team vision and coach our employees toward success. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management) [Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Proactive Notification](https://www.g2.com/categories/proactive-notification)[Digital Employee Experience (DEX) Management](https://www.g2.com/categories/digital-employee-experience-dex-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is a dedicated consumer insights platform worth it for a mid-market brand?](https://www.g2.com/discussions/is-a-dedicated-consumer-insights-platform-worth-it-for-a-mid-market-brand%20)[Where to find top sales intelligence solutions](https://www.g2.com/discussions/where-to-find-top-sales-intelligence-solutions)[What are the highest rated PHP integrated development environments for SaaS teams that need to go live quickly?](https://www.g2.com/discussions/what-are-the-highest-rated-php-integrated-development-environments-for-saas-teams-that-need-to-go-live-quickly) [What platform provides searchable transcripts for audio and video files?](https://www.g2.com/discussions/what-platform-provides-searchable-transcripts-for-audio-and-video-files)[Which is the best AI customer support agent software?](https://www.g2.com/discussions/which-is-the-best-ai-customer-support-agent-software)[Pros and Cons Details](https://www.g2.com/products/thena/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)