# Best Feedback Analytics Software *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Feedback analytics software enables businesses to consolidate and analyze their customer feedback within a single platform. This type of software leverages the capabilities of [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) to extract actionable insights from unstructured text data, which can be sourced from a variety of different feedback channels, such as review sites, social media, surveys, and customer service tools. Feedback analytics software helps businesses analyze customer sentiment and uncover trends or patterns, empowering them to take action on feedback and improve customer experience (CX). Feedback analytics solutions allow users to import feedback through integrations with [survey software](https://www.g2.com/categories/survey), social media, and customer service software such as [help desk software](https://www.g2.com/categories/help-desk), [live chat software](https://www.g2.com/categories/live-chat), and [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management). All-in-one feedback analytics solutions offer these integrations in addition to built-in survey capabilities for soliciting customer feedback or reviews. Businesses may also use [text analysis software](https://www.g2.com/categories/text-analysis) for analyzing other types of unstructured text data; however, feedback analytics software is designed specifically for extracting insights from customer feedback. To qualify for inclusion in the Feedback Analytics category, a product must: - Centralize customer feedback collected from multiple sources and channels - Use NLP to extract insights from text feedback, including key phrases, sentiment, and trends - Provide dashboards and visualizations for text data - Integrate with review sites, survey tools, or help desks through which users can source customer feedback ## Top Feedback Analytics Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5.0 (23,382 reviews) | Structured feedback collection with automated response analytics | "[Easy-to-Navigate UI with Powerful Customization](https://www.g2.com/survey_responses/surveymonkey-review-13120359)" | | 2 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,037 reviews) | Multi-location review aggregation with AI-sentiment analytics | "[Great Product for Reviews Online Presence](https://www.g2.com/survey_responses/birdeye-review-10224463)" | | 3 | [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) | 4.5/5.0 (207 reviews) | Cross-channel VOC analytics with AI-driven text categorization | "[Powerful Customer Insights with Real-Time Actionability](https://www.g2.com/survey_responses/medallia-customer-experience-review-12952963)" | | 4 | [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5.0 (1,029 reviews) | — | "[Very user-friendly and gets the job done!](https://www.g2.com/survey_responses/asknicely-review-7865358)" | | 5 | [Glassbox](https://www.g2.com/products/glassbox/reviews) | 4.9/5.0 (788 reviews) | Digital friction diagnosis via tagless session replay | "[Essential for Identifying User Friction Points](https://www.g2.com/survey_responses/glassbox-review-12699865)" | | 6 | [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews) | 4.8/5.0 (199 reviews) | Named-employee review attribution with negative-feedback interception | "[Engaging Insights and Fast, Helpful Support—10/10 Worth the Cost](https://www.g2.com/survey_responses/edge-review-13024000)" | | 7 | [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) | 4.6/5.0 (492 reviews) | Close-the-loop NPS with AI-driven driver analysis | "[It is a great experience using resonate!](https://www.g2.com/survey_responses/resonate-cx-review-10777418)" | | 8 | [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) | 4.4/5.0 (2,024 reviews) | Chat-style NPS and CSAT response collection | "[Easy Setup, Clean Interface, and Smooth Survey Creation](https://www.g2.com/survey_responses/surveysparrow-review-12863198)" | | 9 | [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) | 4.3/5.0 (329 reviews) | Behavioral session insights with intercept-survey feedback | "[Easy Setup, Clear Heatmaps and Session Recordings for Fast UX Insights](https://www.g2.com/survey_responses/hotjar-by-contentsquare-review-12517804)" | | 10 | [Chattermill](https://www.g2.com/products/chattermill/reviews) | 4.4/5.0 (236 reviews) | — | "[Intuitive Feedback Analysis with Room for Deeper Insights](https://www.g2.com/survey_responses/chattermill-review-10437099)" | ## G2 Grid® for Feedback Analytics Software ![G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence](https://www.g2.com/categories/feedback-analytics/grids.png?focus%5B%5D=541&focus%5B%5D=19432&focus%5B%5D=421&focus%5B%5D=15310&focus%5B%5D=23848&focus%5B%5D=62085&focus%5B%5D=150213&focus%5B%5D=42273) Highlighted products: SurveyMonkey, Birdeye, Medallia Customer Experience, AskNicely, Glassbox, Resonate CX, Edge, and SurveySparrow. Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=medallia-customer-experience&focus%5B%5D=asknicely&focus%5B%5D=glassbox&focus%5B%5D=resonate-cx&focus%5B%5D=eyerate-reviews-edge&focus%5B%5D=surveysparrow) ## How Many Feedback Analytics Software Products Does G2 Track? **Total Products under this Category:** 237 ### Category Stats (Jul 2026) - **Average Rating**: 4.61/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Verint Voice of the Customer (+0.48%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month *Last updated: July 17, 2026* ## How Does G2 Rank Feedback Analytics Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 45,400+ Authentic Reviews - 237+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Feedback Analytics Software Is Best for Your Use Case? - **Leader:** [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - **Highest Performer:** [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews) - **Easiest to Use:** [Glassbox](https://www.g2.com/products/glassbox/reviews) - **Top Trending:** [Enterpret](https://www.g2.com/products/enterpret-inc-enterpret/reviews) - **Best Free Software:** [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) --- **Sponsored** ### unitQ unitQ is the AI quality intelligence platform that unifies every customer signal into one system, connects it to your most critical business metrics, and tells every team exactly what to prioritize — before your KPIs move. Built on six purpose-built products in one platform, unitQ gives organizations everything they need to detect issues the moment they emerge, understand their business impact, benchmark quality against competitors, evaluate every support interaction, uncover qualitative insight at scale, and act on what customers are saying across social — all from a single source of truth. The result: product, engineering, CX, and leadership teams stop working from fragmented tools and different versions of customer reality — and start making faster, more confident decisions grounded in what customers are actually experiencing right now. The products millions of consumers love every day — including Pinterest, Adobe, PayPal, and Bumble — trust unitQ to close the gap between what customers experience and what companies know about it. Video: https://vimeo.com/1185696845/72c8d2dbbf?share=copy&fl=sv&fe=ci [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2506&secure%5Bchosen_at%5D=2026-07-17T22%3A18%3A25Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=134003&secure%5Bresource_id%5D=2506&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffeedback-analytics%3Fopen_modal_url%3D%252Fproducts%252Fthematic%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Ffeedback-analytics%2526source%253Dcategory&secure%5Btoken%5D=f046bdb233bca0139cec6721c916af4d9e6f73fb03f5faf91f5c5e14aabe794d&secure%5Burl%5D=https%3A%2F%2Funitq.com%2Fproduct&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated Feedback Analytics Software Products in 2026? ### 1. [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 23,382 **How Do G2 Users Rate SurveyMonkey?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.2/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.2/10 (Category avg: 8.6/10) - **Customer Service Channels:** 7.7/10 (Category avg: 8.8/10) **Who Is the Company Behind SurveyMonkey?** - **Seller:** [SurveyMonkey](https://www.g2.com/sellers/surveymonkey) - **Company Website:** https://www.surveymonkey.com/? - **Year Founded:** 1999 - **HQ Location:** San Mateo, CA - **Twitter:** @SurveyMonkey (42,887 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/surveymonkey/ (1,390 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Teacher, Owner - **Top Industries:** Education Management, Hospital & Health Care - **Company Size:** 37% Small-Business, 34% Mid-Market #### What Are SurveyMonkey's Pros and Cons? **Pros:** - Ease of Use (376 reviews) - Ease of Creation (171 reviews) - Intuitive (121 reviews) - Simple (114 reviews) - Helpful (96 reviews) **Cons:** - Expensive (116 reviews) - Limitations (91 reviews) - Survey Issues (79 reviews) - Limited Features (70 reviews) - Limited Customization (62 reviews) ### What Do G2 Reviewers Say About SurveyMonkey? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of SurveyMonkey, finding it simple and quick to create surveys effortlessly. - Users love the **ease of creation** with SurveyMonkey, allowing quick and intuitive survey building without technical skills. - Users find SurveyMonkey's **intuitive design** makes creating surveys straightforward and user-friendly, enhancing their experience. - Users value the **simplicity of SurveyMonkey** , appreciating its ease of creating and analyzing surveys without technical skills. - Users find SurveyMonkey **easy to use** , appreciating its free basic features and effective feedback collection. **Cons:** - Users find **SurveyMonkey to be expensive** , especially when seeking customization and more robust features beyond the basics. - Users find the **limitations in the free plan** restrictive, hindering value and necessitating an upgrade for advanced features. - Users find **survey issues** with outdated workflows and limited customization options that hinder the overall experience. - Users find the **limited features** in SurveyMonkey's free and lower-tier plans restrict their ability to gain insights. - Users feel the **limited customization options** in SurveyMonkey restrict their ability to create effective surveys. #### What Are Recent G2 Reviews of SurveyMonkey? **"[Easy-to-Navigate UI with Powerful Customization](https://www.g2.com/survey_responses/surveymonkey-review-13120359)"** **Rating:** 4.5/5.0 stars *— Danielle A.* [Read full review](https://www.g2.com/survey_responses/surveymonkey-review-13120359) --- **"[Fast, Reliable, and Feature-Rich Survey Creation with SurveyMonkey](https://www.g2.com/survey_responses/surveymonkey-review-13123818)"** **Rating:** 4.5/5.0 stars *— Vannaro D.* [Read full review](https://www.g2.com/survey_responses/surveymonkey-review-13123818) --- #### What Are G2 Users Discussing About SurveyMonkey? - [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) - 6 comments - [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) - 3 comments, 2 upvotes - [What is SurveyMonkey?](https://www.g2.com/discussions/what-is-surveymonkey) - 2 comments, 1 upvote - [Is SurveyMonkey safe to use?](https://www.g2.com/discussions/is-surveymonkey-safe-to-use) - 2 comments - [How do you write a good market research survey?](https://www.g2.com/discussions/how-do-you-write-a-good-market-research-survey) ### 2. [Birdeye](https://www.g2.com/products/birdeye/reviews) Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,037 **How Do G2 Users Rate Birdeye?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.7/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 9.0/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Birdeye?** - **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye) - **Company Website:** https://www.birdeye.com - **Year Founded:** 2012 - **HQ Location:** Palo Alto, CA - **Twitter:** @BirdEye_ (5,232 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837064/ (1,442 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Marketing Manager - **Top Industries:** Hospital & Health Care, Real Estate - **Company Size:** 47% Small-Business, 34% Mid-Market #### What Are Birdeye's Pros and Cons? **Pros:** - Ease of Use (1019 reviews) - Helpful (1009 reviews) - Review Management (851 reviews) - Customer Support (720 reviews) - Features (589 reviews) **Cons:** - Missing Features (232 reviews) - Improvement Needed (158 reviews) - Review Management (158 reviews) - Learning Curve (139 reviews) - Limited Features (138 reviews) ### What Do G2 Reviewers Say About Birdeye? *AI-generated summary from verified user reviews* **Pros:** - Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. - Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. - Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. - Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. - Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. **Cons:** - Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. - Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. - Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. - Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. - Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. #### What Are Recent G2 Reviews of Birdeye? **"[Centralized Reputation Management with Ease](https://www.g2.com/survey_responses/birdeye-review-12251930)"** **Rating:** 5.0/5.0 stars *— Santiago V.* [Read full review](https://www.g2.com/survey_responses/birdeye-review-12251930) --- **"[Great Product for Reviews Online Presence](https://www.g2.com/survey_responses/birdeye-review-10224463)"** **Rating:** 5.0/5.0 stars *— Taylor P.* [Read full review](https://www.g2.com/survey_responses/birdeye-review-10224463) --- #### What Are G2 Users Discussing About Birdeye? - [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment - [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 2 comments - [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment - [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment ### 3. [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey. Medallia Athena brings AI and Machine Learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions. Medallia delivers these insights in real-time, across the organization, so that the voice of the customer can be embedded in daily decisions made by everyone, from the frontline to the C-suite. Using Medallia Experience Cloud, organizations can make demonstrable improvements to the customer experience and employee experience, reducing churn, turning detractors into promoters and buyers, and creating in-the-moment cross-sell and up-sell opportunities. All of which help companies deliver clear and potent returns on investment. Learn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/ **Average Rating:** 4.5/5.0 **Total Reviews:** 207 **How Do G2 Users Rate Medallia Customer Experience?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.1/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.4/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Medallia Customer Experience?** - **Seller:** [Medallia](https://www.g2.com/sellers/medallia) - **Company Website:** https://www.medallia.com/ - **Year Founded:** 2001 - **HQ Location:** San Francisco, CA - **Twitter:** @Medallia (12,225 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/49697/ (1,938 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality, Financial Services - **Company Size:** 64% Enterprise, 21% Mid-Market #### What Are Medallia Customer Experience's Pros and Cons? **Pros:** - Feedback Management (17 reviews) - Helpful (16 reviews) - Ease of Use (15 reviews) - Customer Support (11 reviews) - Insights Generation (11 reviews) **Cons:** - Learning Curve (6 reviews) - Limitations (6 reviews) - Steep Learning Curve (6 reviews) - AI Limitations (5 reviews) - Difficult Reporting (4 reviews) ### What Do G2 Reviewers Say About Medallia Customer Experience? *AI-generated summary from verified user reviews* **Pros:** - Users value the **flexible feedback collection** of Medallia, which enhances customer insights and operational improvement opportunities. - Users find Medallia Customer Experience to be incredibly **helpful** for gaining deep insights and improving customer engagement. - Users appreciate the **ease of use** of Medallia Customer Experience, enjoying quick insights and seamless communication. - Users appreciate the **exceptional customer support** from Medallia, enhancing their experience with timely and helpful guidance. - Users value the **powerful insights generation** of Medallia, enhancing decision-making with deep understanding of customer feedback. **Cons:** - Users find the **learning curve steep** and overwhelming, especially for new users trying to navigate the platform. - Users face **limitations in features** and cumbersome workflows, resulting in delays and inefficiencies in addressing feedback. - Users find the **steep learning curve** of Medallia Customer Experience intimidating, especially without prior analytics experience. - Users highlight the **limitations in AI capabilities** of Medallia, resulting in delays and manual efforts in feedback management. - Users often find **difficult reporting** in Medallia challenging, with a steep learning curve and confusing navigation during critical periods. #### What Are Recent G2 Reviews of Medallia Customer Experience? **"[A Powerful Platform to Centralize and Act on Customer Feedback](https://www.g2.com/survey_responses/medallia-customer-experience-review-9917116)"** **Rating:** 5.0/5.0 stars *— Santiago G.* [Read full review](https://www.g2.com/survey_responses/medallia-customer-experience-review-9917116) --- **"[Powerful Customer Insights with Real-Time Actionability](https://www.g2.com/survey_responses/medallia-customer-experience-review-12952963)"** **Rating:** 5.0/5.0 stars *— Shivraj P.* [Read full review](https://www.g2.com/survey_responses/medallia-customer-experience-review-12952963) --- #### What Are G2 Users Discussing About Medallia Customer Experience? - [What is your primary use case for Medallia Customer Experience, and how has it improved your customer feedback?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-medallia-customer-experience-and-how-has-it-improved-your-customer-feedback) - [What is Medallia Customer Experience used for?](https://www.g2.com/discussions/what-is-medallia-customer-experience-used-for) ### 4. [AskNicely](https://www.g2.com/products/asknicely/reviews) AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,029 **How Do G2 Users Rate AskNicely?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.4/10) **Who Is the Company Behind AskNicely?** - **Seller:** [AskNicely](https://www.g2.com/sellers/asknicely) - **Company Website:** https://www.asknicely.com/ - **Year Founded:** 2014 - **HQ Location:** Portland, OR - **Twitter:** @asknicely (2,316 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ask-nicely/ (59 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Marketing Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Mid-Market, 43% Small-Business #### What Are AskNicely's Pros and Cons? **Pros:** - Ease of Use (28 reviews) - Customer Support (18 reviews) - Customer Feedback (13 reviews) - Helpful (11 reviews) - Easy Setup (9 reviews) **Cons:** - Difficult Reporting (6 reviews) - Survey Limitations (6 reviews) - Limited Customization (5 reviews) - Manual Processes (3 reviews) - Improvement Needed (2 reviews) ### What Do G2 Reviewers Say About AskNicely? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of AskNicely, praising its intuitive interface and straightforward functionality. - Users commend AskNicely for its **excellent customer support** , providing timely assistance and solutions tailored to their needs. - Users value the **direct and accessible client feedback** that enhances insights and coaching effectiveness with AskNicely. - Users value the **exceptional support** from AskNicely, praising the team's responsiveness and dedication to customer satisfaction. - Users find the **easy setup** of AskNicely straightforward and seamless, enhancing their overall experience with the platform. **Cons:** - Users find **difficult reporting** in AskNicely slows down the process of accessing essential analytics and updates. - Users find it frustrating to manage contact deletions, highlighting **survey limitations** that hinder streamlined communication with customers. - Users express frustration with the **limited customization** options for workflows, surveys, and dashboard features in AskNicely. - Users find the **manual processes** cumbersome, particularly when deleting contacts and relying on Excel for reporting. - Users feel that **improvement is needed** in shout out functionality and Salesforce integration for a better experience. #### What Are Recent G2 Reviews of AskNicely? **"[Very user-friendly and gets the job done!](https://www.g2.com/survey_responses/asknicely-review-7865358)"** **Rating:** 5.0/5.0 stars *— Raymond C C.* [Read full review](https://www.g2.com/survey_responses/asknicely-review-7865358) --- **"[Empowers Honest Feedback, Needs Better Shout-Out Simplicity](https://www.g2.com/survey_responses/asknicely-review-11868470)"** **Rating:** 5.0/5.0 stars *— Brandon L.* [Read full review](https://www.g2.com/survey_responses/asknicely-review-11868470) --- #### What Are G2 Users Discussing About AskNicely? - [What is AskNicely used for?](https://www.g2.com/discussions/what-is-asknicely-used-for) ### 5. [Glassbox](https://www.g2.com/products/glassbox/reviews) Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape. **Average Rating:** 4.9/5.0 **Total Reviews:** 788 **How Do G2 Users Rate Glassbox?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.9/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 9.9/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Glassbox?** - **Seller:** [Glassbox](https://www.g2.com/sellers/glassbox) - **Company Website:** https://www.glassbox.com/ - **Year Founded:** 2010 - **HQ Location:** London - **Twitter:** @GlassboxDigital (1,803 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10491772/ (278 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Digital Analyst, Product Owner - **Top Industries:** Financial Services, Insurance - **Company Size:** 77% Enterprise, 18% Mid-Market #### What Are Glassbox's Pros and Cons? **Pros:** - Ease of Use (210 reviews) - Session Replay (190 reviews) - Insights (174 reviews) - Helpful (132 reviews) - Customer Understanding (122 reviews) **Cons:** - Session Issues (70 reviews) - Not Intuitive (65 reviews) - Session Management (62 reviews) - Learning Curve (61 reviews) - Missing Features (54 reviews) ### What Do G2 Reviewers Say About Glassbox? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Glassbox, enabling immediate access to insights for timely decision-making. - Users find the **session replay feature** invaluable for resolving customer issues and improving overall experience effectively. - Users value the **immediate insights** from Glassbox, enabling timely interventions and identification of revenue opportunities. - Users find the **visibility into customer interactions** with Glassbox invaluable for troubleshooting and enhancing user experience. - Users value Glassbox for its **exceptional customer understanding** , enabling effective troubleshooting and validation of customer information. **Cons:** - Users are frustrated by **session issues** , including split links, limited history access, and slow query responses. - Users find the **navigation icons unintuitive** , leading to confusion when navigating the Glassbox interface. - Users report **session management issues** such as slow loading times and frequent session expirations that hinder usability. - Users find the **learning curve steep** , requiring additional training and better documentation to effectively navigate Glassbox. - Users desire improved **customization options** in reporting and funnel creation within Glassbox for enhanced functionality. #### What Are Recent G2 Reviews of Glassbox? **"[Essential for Identifying User Friction Points](https://www.g2.com/survey_responses/glassbox-review-12699865)"** **Rating:** 4.0/5.0 stars *— Basma K.* [Read full review](https://www.g2.com/survey_responses/glassbox-review-12699865) --- **"[Glassbox:Transforms Digital Insights with Powerful Analytics and Seamless Session Replays](https://www.g2.com/survey_responses/glassbox-review-11982027)"** **Rating:** 5.0/5.0 stars *— ADITYA T.* [Read full review](https://www.g2.com/survey_responses/glassbox-review-11982027) --- #### What Are G2 Users Discussing About Glassbox? - [What is Glassbox used for?](https://www.g2.com/discussions/what-is-glassbox-used-for) ### 6. [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews) Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth. Edge’s industry-leading technology integrates with major Point of Sale (POS) systems enabling corporate and franchise teams to automate their customer feedback and sales competitions for thousands of locations. Edge equips operational managers to improve employee recognition with rewards for driving positive online reviews. We are headquartered in Sacramento and backed by investors like Mucker Capital, Jason Calacanis’ Launch Accelerator, and Moneta Ventures to redefine how frontline employees earn and service brands win. **Average Rating:** 4.8/5.0 **Total Reviews:** 199 **How Do G2 Users Rate Edge?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.3/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 9.4/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Edge?** - **Seller:** [Edge](https://www.g2.com/sellers/edge-1536268d-e597-4aa5-aaa9-8cdcc4897a27) - **Year Founded:** 2019 - **HQ Location:** Elk Grove, US - **LinkedIn® Page:** https://www.linkedin.com/company/eyerate/ (65 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Budtender, General Manager - **Top Industries:** Retail, Health, Wellness and Fitness - **Company Size:** 65% Small-Business, 29% Mid-Market #### What Are Edge's Pros and Cons? **Pros:** - Helpful (110 reviews) - Customer Support (95 reviews) - Ease of Use (47 reviews) - Reviews (35 reviews) - Navigation Ease (26 reviews) **Cons:** - Poor Customer Support (8 reviews) - Delays (7 reviews) - Learning Curve (7 reviews) - Missing Features (7 reviews) - Review Management (6 reviews) ### What Do G2 Reviewers Say About Edge? *AI-generated summary from verified user reviews* **Pros:** - Users find **employee competitions and support** incredibly helpful for motivation and staying informed about sales performance. - Users praise the **quick and efficient customer support** from Edge, highlighting impressive assistance from team members like Timber and Jaslyn. - Users find Edge to be **very easy to use** , appreciating its simplicity and effective customer support. - Users love the **ease of use and outstanding employee review boosts** with Edge, enhancing engagement and service quality. - Users value the **navigation ease** of Edge, complemented by responsive and helpful customer support. **Cons:** - Users find **poor customer support** frustrating, experiencing delays and complications in resolving login and password issues. - Users experience **delays** with deposits and transfers, making the overall process frustrating and time-consuming. - Users find the **learning curve challenging** as initial setup and features can be confusing and complicated. - Users find **missing features** like limited rollover balances and non-transferable reviews to be frustrating with Edge. - Users face challenges with **review management** , requiring support for corrections and clarity in the review process. #### What Are Recent G2 Reviews of Edge? **"[A Great Asset for Resolving Client Issues and Boosting Google Ratings](https://www.g2.com/survey_responses/edge-review-12884201)"** **Rating:** 5.0/5.0 stars *— Darryl L.* [Read full review](https://www.g2.com/survey_responses/edge-review-12884201) --- **"[Engaging Insights and Fast, Helpful Support—10/10 Worth the Cost](https://www.g2.com/survey_responses/edge-review-13024000)"** **Rating:** 5.0/5.0 stars *— Jared H.* [Read full review](https://www.g2.com/survey_responses/edge-review-13024000) --- #### What Are G2 Users Discussing About Edge? - [What is EyeRate used for?](https://www.g2.com/discussions/what-is-eyerate-used-for) - 1 comment ### 7. [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact. **Average Rating:** 4.6/5.0 **Total Reviews:** 492 **How Do G2 Users Rate Resonate CX?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.9/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 9.1/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Resonate CX?** - **Seller:** [Resonate Solutions](https://www.g2.com/sellers/resonate-solutions) - **Company Website:** https://www.resonate.cx/ - **Year Founded:** 2001 - **HQ Location:** North Sydney, Australia - **Twitter:** @ResonateAU (214 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/resonate-solutions/ (63 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Store Manager, Store manager - **Top Industries:** Retail, Education Management - **Company Size:** 35% Small-Business, 35% Enterprise #### What Are Resonate CX's Pros and Cons? **Pros:** - Ease of Use (114 reviews) - Helpful (106 reviews) - Feedback Management (97 reviews) - Customer Feedback (95 reviews) - Insights Generation (42 reviews) **Cons:** - Scoring System Issues (43 reviews) - Inadequate Feedback (29 reviews) - Reporting Issues (20 reviews) - Survey Issues (19 reviews) - Not Intuitive (17 reviews) ### What Do G2 Reviewers Say About Resonate CX? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Resonate CX, making customer insights and reporting seamless and efficient. - Users find Resonate CX to be an extremely **helpful tool** for managing business and supporting team training. - Users value the **ease of use and insightful feedback management** of Resonate CX for enhancing customer experience. - Users appreciate the **user-friendly platform** of Resonate CX, enabling effective customer feedback analysis and trend identification. - Users value the **insights generated** by Resonate CX, enhancing understanding and identifying areas for practice improvement. **Cons:** - Users report **scoring system issues** that unfairly affect scores based on isolated negative reviews despite overall positive feedback. - Users experience **inadequate feedback** with delays and irrelevant responses affecting their improvement efforts. - Users face challenges with **reporting issues** due to false claims impacting scores and unavailability of live stats. - Users face challenges with **survey issues** , as transparency and comment requirements could improve feedback accuracy and relevance. - Users find the interface **not intuitive** , often feeling confused and overwhelmed when navigating the platform's features. #### What Are Recent G2 Reviews of Resonate CX? **"[It is a great experience using resonate!](https://www.g2.com/survey_responses/resonate-cx-review-10777418)"** **Rating:** 4.5/5.0 stars *— Verified User in Primary/Secondary Education* [Read full review](https://www.g2.com/survey_responses/resonate-cx-review-10777418) --- **"[Simple Interface, Powerful Dashboards That Deliver Business Clarity](https://www.g2.com/survey_responses/resonate-cx-review-13001971)"** **Rating:** 4.5/5.0 stars *— Adam H.* [Read full review](https://www.g2.com/survey_responses/resonate-cx-review-13001971) --- ### 8. [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) SurveySparrow is an AI-powered Customer Experience platform that goes further — bringing feedback from surveys, reviews, support conversations, calls, and social media into one place, and turning it into insights your team can act on the same day. Instead of managing a feedback program, you build a continuous system that improves customer satisfaction, retention, and growth. Try it free for 14 days. No credit card required. What Running CX on SurveySparrow Actually Looks Like: You want to run a survey — but not the kind that feels like a survey. With Conversational Surveys, it feels like a chat. Customers don't fill in a form; they have a conversation, and that changes everything. Response rates go up by 40%, and the answers actually mean something. But a good question only gets you so far. So Echo AI steps in mid-conversation, automatically asking the follow-ups your team would have asked anyway. The score comes with the story behind it. Now you've got responses — hundreds of them, maybe thousands. CogniVue reads every single one. Sentiment, themes, and trends all surfaced automatically, before anyone on your team opens a dashboard. No spreadsheets. No manual tagging. No waiting. And you didn't have to spend days building the survey in the first place. The AI Survey Builder suggested the questions, the logic, and the flow based on what you were trying to find out. Auto-Translate made sure it ran in every language your customers speak, across every channel they use — surveys, reviews, social, support, calls. All of it lands in one place through Omnichannel Feedback Collection. Your NPS, CSAT, and CES dashboards now reflect the full picture. Leadership sees what's happening in real time. And when something needs action, Workflow Automation makes sure it gets it — triggering follow-ups, notifying the right teams, and pushing data directly into Salesforce, HubSpot, Slack, Jira, and 95+ other tools without anyone having to move a thing manually. For teams in the field, there are Offline Surveys. For research that needs a human face, Video Surveys. For regulated industries, HIPAA Compliance. And for companies that want the entire experience to feel theirs unmistakably, Add Your Own Brand keeps your brand front and centre across every survey, every communication, and every customer touchpoint. That's the full loop. From the first question to the last action handled. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,024 **How Do G2 Users Rate SurveySparrow?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.4/10 (Category avg: 8.8/10) **Who Is the Company Behind SurveySparrow?** - **Seller:** [SurveySparrow Inc.](https://www.g2.com/sellers/surveysparrow-inc) - **Company Website:** https://surveysparrow.com/ - **Year Founded:** 2017 - **HQ Location:** Palo Alto, California - **Twitter:** @surveysparrow (904 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13253328 (412 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 25% Mid-Market #### What Are SurveySparrow's Pros and Cons? **Pros:** - Ease of Use (23 reviews) - Helpful (17 reviews) - User Interface (17 reviews) - Features (16 reviews) - Intuitive (15 reviews) **Cons:** - Poor Reporting (11 reviews) - Difficult Reporting (10 reviews) - Limited Customization (10 reviews) - Limited Reporting (10 reviews) - Expensive (9 reviews) ### What Do G2 Reviewers Say About SurveySparrow? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive and engaging interface** of SurveySparrow, enabling quick survey setup and boosting response rates. - Users find SurveySparrow to be **extremely helpful** , enhancing engagement and making survey execution simpler and more effective. - Users appreciate the **clean and user-friendly interface** of SurveySparrow, enhancing survey creation and engagement significantly. - Users love the **conversational interface** of SurveySparrow, enhancing engagement and making feedback collection seamless and intuitive. - Users love the **intuitive interface** of SurveySparrow, making survey creation and engagement a breeze. **Cons:** - Users find the **reporting options limited** , making quick reviews and data comparisons inconvenient for regular use. - Users find **difficult reporting** options and limited customization hinder the efficiency of their survey management and analysis. - Users find **limited customization options** frustrating, needing higher-tier plans for advanced features and flexible reporting. - Users note the **limited reporting** capabilities in SurveySparrow hinder in-depth analysis and custom insights. - Users find SurveySparrow to be **expensive** , especially for essential features that require higher-tier plans for full access. #### What Are Recent G2 Reviews of SurveySparrow? **"[Easy Setup, Clean Interface, and Smooth Survey Creation](https://www.g2.com/survey_responses/surveysparrow-review-12863198)"** **Rating:** 4.5/5.0 stars *— Muhammad O.* [Read full review](https://www.g2.com/survey_responses/surveysparrow-review-12863198) --- **"[SurveySparrow Makes Interactive, Easy Surveys and Streamlines Customer Feedback](https://www.g2.com/survey_responses/surveysparrow-review-12780059)"** **Rating:** 5.0/5.0 stars *— Sidharth B.* [Read full review](https://www.g2.com/survey_responses/surveysparrow-review-12780059) --- #### What Are G2 Users Discussing About SurveySparrow? - [What novel approaches are market researchers adopting with SurveySparrow to gain deeper insights?](https://www.g2.com/discussions/what-novel-approaches-are-market-researchers-adopting-with-surveysparrow-to-gain-deeper-insights) - [What is SurveySparrow used for?](https://www.g2.com/discussions/what-is-surveysparrow-used-for) - 2 comments ### 9. [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) Hotjar by Contentsquare is a digital experience insights platform designed to help individuals, startups, and growing businesses understand what their website or web app visitors are doing — and why. Trusted by over 1 million websites across 180+ countries, it is the go-to behavior analytics tool for teams who want fast, actionable insights without needing a data analyst or a complex setup. At the core of the platform are three product areas: Observe, Ask, and Engage. Observe tools — including Heatmaps and Session Recordings — let you see exactly how users interact with your website. Heatmaps visualize where people click, scroll, and move, helping you spot areas of friction or missed opportunity at a glance. Session Recordings capture real user journeys so you can watch individual visits, identify behavior trends, and uncover bugs with console tracking. Ask tools — including Surveys and a Feedback Widget — bring the voice of your customers directly into the product experience. Run on-site or external surveys, trigger them at the right moment in the user journey, and choose from 30+ pre-built templates covering topics like churn, NPS, product satisfaction, and content relevance. Engage streamlines the entire user research process from end to end: recruit participants, schedule sessions, conduct interviews, and get automatic recordings and transcripts — all in one place. What sets Hotjar by Contentsquare apart is its combination of depth and simplicity. The tools are intuitive enough for marketers, designers, and product managers to use independently, yet powerful enough to surface meaningful insights that drive real decisions. Hotjar complements your existing analytics stack — tools like Google Analytics or Mixpanel — by adding the qualitative layer that explains the numbers. **Average Rating:** 4.3/5.0 **Total Reviews:** 329 **How Do G2 Users Rate Hotjar by Contentsquare?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.8/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.6/10 (Category avg: 8.6/10) - **Customer Service Channels:** 7.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Hotjar by Contentsquare?** - **Seller:** [Contentsquare](https://www.g2.com/sellers/contentsquare) - **Year Founded:** 2012 - **HQ Location:** Paris - **Twitter:** @Contentsquare (6,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2566485/ (1,696 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager, Digital Marketing Specialist - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 52% Small-Business, 37% Mid-Market #### What Are Hotjar by Contentsquare's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Features (10 reviews) - Heatmaps (9 reviews) - Helpful (8 reviews) - Session Replay (8 reviews) **Cons:** - Limitations (5 reviews) - Missing Features (4 reviews) - Difficult Filtering (3 reviews) - Expensive (3 reviews) - Filtering Issues (3 reviews) ### What Do G2 Reviewers Say About Hotjar by Contentsquare? *AI-generated summary from verified user reviews* **Pros:** - Users find Hotjar's interface **easy to use** , appreciating its clear insights into user interactions and UX improvements. - Users value Hotjar's **clear user interaction insights** through heatmaps, enhancing understanding of UX across devices. - Users value the **clear overview of user interactions** provided by Hotjar's heatmaps, enhancing their understanding of UX issues. - Users find Hotjar **incredibly helpful** for understanding user interactions, allowing for quick identification and resolution of UX issues. - Users value the **session replay feature** of Hotjar for its intuitive insights into user interactions and UX improvements. **Cons:** - Users find the **analytics features limited** and encounter issues with session recording quotas and data filtering. - Users experience **missing features** with Hotjar, particularly in heatmaps and advanced analytics capabilities. - Users find the **difficult filtering** of session recordings can hinder detailed analysis and cause frustration during reviews. - Users find the **pricing expensive** , especially as costs rise with increased usage and the need for multiple features. - Users face **filtering issues** with Hotjar, as advanced options are needed for better data management. #### What Are Recent G2 Reviews of Hotjar by Contentsquare? **"[Clear UX Insights with Hotjar Heatmaps and Session Recordings](https://www.g2.com/survey_responses/hotjar-by-contentsquare-review-12593286)"** **Rating:** 4.5/5.0 stars *— Kamala B.* [Read full review](https://www.g2.com/survey_responses/hotjar-by-contentsquare-review-12593286) --- **"[Easy Setup, Clear Heatmaps and Session Recordings for Fast UX Insights](https://www.g2.com/survey_responses/hotjar-by-contentsquare-review-12517804)"** **Rating:** 4.5/5.0 stars *— Kanti G.* [Read full review](https://www.g2.com/survey_responses/hotjar-by-contentsquare-review-12517804) --- #### What Are G2 Users Discussing About Hotjar by Contentsquare? - [What is Hotjar used for?](https://www.g2.com/discussions/what-is-hotjar-used-for) - 1 upvote ### 10. [Chattermill](https://www.g2.com/products/chattermill/reviews) Chattermill is the AI-native customer experience intelligence and Voice of Customer (VoC) platform designed to help organizations effectively unify and analyze their customer feedback across any channel. By leveraging advanced AI technology, Chattermill empowers businesses to extract meaningful insights from diverse data sources, including surveys, reviews, support tickets, conversations, and social media interactions. This comprehensive approach enables companies to identify recurring issues, understand customer pain points, and drive product improvements with confidence. Targeted primarily at customer-focused teams, Chattermill serves a wide range of industries, including e-commerce, hospitality, and retail. Organizations like Uber, HelloFresh, Booking.com, Tesco, JustEat, and H&M utilize Chattermill to transform their customer experiences and foster business growth. The platform is particularly beneficial for Customer Experience (CX) and Voice of Customer (VoC) teams, as it allows them to pinpoint factors affecting customer satisfaction and loyalty. Additionally, Product and UX teams can prioritize enhancements based on genuine customer needs, while Support and Operations teams can identify recurring issues before they escalate into larger problems. One of Chattermill's key features is its powerful AI analytics capability, which enables the extraction of actionable insights from unstructured text feedback. This functionality allows businesses to uncover clear trends and patterns that inform strategic decision-making. By providing clarity and insights, Chattermill helps organizations improve their products and services, ultimately leading to increased customer satisfaction. The platform's ability to consolidate and scale voice-of-customer analysis also benefits Insights and Data teams, making it easier to manage and interpret large volumes of feedback. Chattermill stands out in the feedback analytics category due to its commitment to delivering deep, actionable insights rather than just surface-level metrics. This focus on understanding customer sentiment allows organizations to make informed decisions that enhance their overall customer experience. The platform has received recognition from G2, being named a Grid Leader and Momentum Leader in Feedback Analytics Products, among other accolades. These distinctions highlight Chattermill's effectiveness and user satisfaction within the competitive landscape of customer feedback solutions. For organizations looking to deepen their understanding of customer experiences and drive meaningful improvements, Chattermill offers a robust solution that integrates seamlessly into existing workflows. By harnessing the power of AI and comprehensive feedback analysis, businesses can navigate the complexities of customer sentiment and foster lasting loyalty. **Average Rating:** 4.4/5.0 **Total Reviews:** 236 **How Do G2 Users Rate Chattermill?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.4/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.5/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Chattermill?** - **Seller:** [Chattermill](https://www.g2.com/sellers/chattermill) - **Year Founded:** 2015 - **HQ Location:** London - **Twitter:** @ChattermillAI (460 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9443815/ (76 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager, Senior Product Manager - **Top Industries:** Retail, Financial Services - **Company Size:** 48% Mid-Market, 45% Enterprise #### What Are Chattermill's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Feedback Management (24 reviews) - Customer Insights (22 reviews) - Insights Generation (21 reviews) - Feedback (17 reviews) **Cons:** - Insufficient Information (8 reviews) - Not Intuitive (7 reviews) - AI Limitations (6 reviews) - Inaccuracy (6 reviews) - Complex Usability (5 reviews) ### What Do G2 Reviewers Say About Chattermill? *AI-generated summary from verified user reviews* **Pros:** - Users find Chattermill's **ease of use** exceptional, enabling quick access to valuable insights without extensive training. - Users value the **real-time feedback management** of Chattermill, enhancing their ability to respond swiftly to customer reviews. - Users value the **clarity of customer insights** from Chattermill, enabling informed decisions and improved service strategies. - Users value the **actionable insights** generated by Chattermill, which greatly enhance service quality and decision-making. - Users appreciate the **cleanliness and organization of reviews** in Chattermill, enhancing the analysis of customer feedback. **Cons:** - Users find **insufficient information** in Chattermill, noting a steep learning curve and a need for better guidance. - Users find the **interface not intuitive** , making it challenging to access insights and create dashboards efficiently. - Users note that the **AI limitations** hinder insights and guidance, affecting the overall analytical experience. - Users experience **inaccuracy** issues with Chattermill's AI, leading to misclassifications and unreliable insights at times. - Users find the **complex usability** of Chattermill challenging, especially for occasional users and new adopters. #### What Are Recent G2 Reviews of Chattermill? **"[Chattermill Turns Multilingual Customer Feedback into Actionable Product Insights](https://www.g2.com/survey_responses/chattermill-review-12772265)"** **Rating:** 4.5/5.0 stars *— Florent J.* [Read full review](https://www.g2.com/survey_responses/chattermill-review-12772265) --- **"[Intuitive Feedback Analysis with Room for Deeper Insights](https://www.g2.com/survey_responses/chattermill-review-10437099)"** **Rating:** 4.0/5.0 stars *— Thomas Z.* [Read full review](https://www.g2.com/survey_responses/chattermill-review-10437099) --- #### What Are G2 Users Discussing About Chattermill? - [What is Chattermill used for?](https://www.g2.com/discussions/what-is-chattermill-used-for) - 1 comment ### 11. [TheySaid](https://www.g2.com/products/theysaid-inc-theysaid/reviews) TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees deep and personalized questions to help you really understand why people gave their response. And with TheySaid you can gather any kind of feedback powered by AI: surveys, forms, interviews, user tests and polls. Key Features: 1. Teach AI about your organization by uploading websites or docs 2. Tell us what you want to learn, and AI will create your entire project for you 3. Control how AI asks follow ups while users answer your questions 3. Take action in real time with auto-generated action items for each response 5. Get actionable themes and insights across all of your responses **Average Rating:** 4.8/5.0 **Total Reviews:** 81 **How Do G2 Users Rate TheySaid?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.8/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 9.8/10 (Category avg: 8.6/10) - **Customer Service Channels:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind TheySaid?** - **Seller:** [Theysaid inc.](https://www.g2.com/sellers/theysaid-inc) - **Year Founded:** 2023 - **HQ Location:** Palo Alto, California - **Twitter:** @TheySaidHQ (18 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/nuffsaid (27 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small-Business, 32% Mid-Market #### What Are TheySaid's Pros and Cons? **Pros:** - AI Integration (1 reviews) - Ease (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Insights Generation (1 reviews) **Cons:** - Data Visualization (1 reviews) - Difficult Reporting (1 reviews) - Limited Reporting (1 reviews) - Poor Reporting (1 reviews) ### What Do G2 Reviewers Say About TheySaid? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **adaptive and insightful AI** integration in TheySaid, enhancing overall engagement and coherence. - Users find TheySaid to be **easy and simple to use** , contributing to a great overall experience. - Users find the **ease of use** of TheySaid to be impressive, enhancing their overall experience seamlessly. - Users value the **efficiency** of TheySaid, finding it perfectly tailored to meet various business needs. - Users value the **adaptive and insightful AI** of TheySaid, enhancing coherence and relevance in generated insights. **Cons:** - Users feel that **enhanced data visualization** is needed for better clarity in reporting and analysis. - Users find **difficult reporting** in TheySaid frustrating, wishing for better visual graphics to enhance data interpretation. - Users find the **limited reporting options** in TheySaid inadequate, hindering effective data visualization and analysis. - Users find the **poor reporting** of TheySaid frustrating, emphasizing a need for better visual data graphics. #### What Are Recent G2 Reviews of TheySaid? **"[Very Useful for Surveys, Feedback, and AI Driven Insights](https://www.g2.com/survey_responses/theysaid-review-12964734)"** **Rating:** 5.0/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/theysaid-review-12964734) --- **"[Gives insights on real customer voices on pricing](https://www.g2.com/survey_responses/theysaid-review-12970418)"** **Rating:** 5.0/5.0 stars *— Sohaib F.* [Read full review](https://www.g2.com/survey_responses/theysaid-review-12970418) --- ### 12. [Featurebase](https://www.g2.com/products/featurebase/reviews) Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's loved by thousands of fast-growing teams from companies like Lovable, Raycast, and n8n. 💫 Instead of having 5+ different tools, Featurebase offers everything in one place to help you build products your users love: - Support platform – Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents. - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction. **Average Rating:** 4.7/5.0 **Total Reviews:** 49 **How Do G2 Users Rate Featurebase?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.6/10 (Category avg: 8.6/10) - **Customer Service Channels:** 7.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Featurebase?** - **Seller:** [Featurebase](https://www.g2.com/sellers/featurebase) - **Year Founded:** 2021 - **HQ Location:** Tallinn, EE - **Twitter:** @FeaturebaseHQ (2,216 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/featurebaseapp/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 90% Small-Business, 8% Mid-Market #### What Are Featurebase's Pros and Cons? **Pros:** - Features (31 reviews) - Ease of Use (27 reviews) - Helpful (26 reviews) - Customer Support (21 reviews) - Feedback Management (19 reviews) **Cons:** - Missing Features (11 reviews) - Limited Features (9 reviews) - Limitations (8 reviews) - Limited Customization (7 reviews) - Limited Functionality (7 reviews) ### What Do G2 Reviewers Say About Featurebase? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use and wide range of features** in Featurebase, enhancing valuable feedback integration. - Users value the **ease of use** of Featurebase, highlighting its intuitive design and effortless integration. - Users appreciate Featurebase's **simplicity and abundance of features** , making it a versatile solution for multiple needs. - Users praise the **responsive customer support** of Featurebase, appreciating their helpfulness and understanding of SMB needs. - Users value the **intuitive feedback management** of Featurebase, enhancing user engagement and actionable insights effortlessly. **Cons:** - Users find **missing features** like limited customization options and restricted SSO access affecting their overall experience. - Users express frustration over **limited features** in lower pricing tiers, hindering access to necessary functionalities and growth. - Users find the **editor bugs and limitations** hinder functionality and overall usability of Featurebase. - Users note the **limited customization** options, which restrict branding and flexibility in features for their needs. - Users face **limited functionality** in customization and analytics, hindering deeper insights and workflow automation. #### What Are Recent G2 Reviews of Featurebase? **"[Great product, even better team behind it](https://www.g2.com/survey_responses/featurebase-review-12446036)"** **Rating:** 5.0/5.0 stars *— Nunzio M.* [Read full review](https://www.g2.com/survey_responses/featurebase-review-12446036) --- **"[Featurebase: An All-in-One Hub with Truly Helpful AI Support](https://www.g2.com/survey_responses/featurebase-review-12625175)"** **Rating:** 5.0/5.0 stars *— Rishikesh R.* [Read full review](https://www.g2.com/survey_responses/featurebase-review-12625175) --- ### 13. [Puzzel CX Platform](https://www.g2.com/products/puzzel-cx-platform/reviews) Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: \* Unifying Processes \* Centralising Data \* Automating Routine Tasks \* Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: \* Omnichannel Cloud Contact Centre \* Conversational Intelligence to analyse customer interactions and uncover actionable insights \* Virtual Agents across - Chat - Email - Voice \* Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: \* Manual Admin \* Improve First-Contact Resolution \* Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day. **Average Rating:** 4.6/5.0 **Total Reviews:** 151 **How Do G2 Users Rate Puzzel CX Platform?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.9/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.1/10 (Category avg: 8.6/10) - **Customer Service Channels:** 7.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Puzzel CX Platform?** - **Seller:** [Puzzel](https://www.g2.com/sellers/puzzel) - **Company Website:** https://www.puzzel.com - **HQ Location:** Alna District, Oslo - **LinkedIn® Page:** https://www.linkedin.com/company/18006024 (345 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications, Oil & Energy - **Company Size:** 51% Mid-Market, 24% Small-Business #### What Are Puzzel CX Platform's Pros and Cons? **Pros:** - Ease of Use (63 reviews) - Helpful (47 reviews) - Customer Support (46 reviews) - Efficiency (35 reviews) - User Interface (27 reviews) **Cons:** - Missing Features (14 reviews) - Limited Customization (13 reviews) - Complexity (9 reviews) - Learning Curve (9 reviews) - Poor Reporting (8 reviews) ### What Do G2 Reviewers Say About Puzzel CX Platform? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Puzzel CX Platform, highlighting its simple interface and user-friendly call management. - Users commend Puzzel CX Platform for its **reliable and flexible contact centre solution** , enhancing performance in regulated environments. - Users praise the **responsive customer support** from Puzzel, highlighting quick assistance that enhances their operational efficiency. - Users commend the **high efficiency** of Puzzel CX Platform, enabling effective management and insightful performance monitoring. - Users commend the **user-friendly interface** of Puzzel CX Platform, which effectively balances simplicity with robust functionality. **Cons:** - Users express concerns about **missing features** , including limited data insights and insufficient customization options for specific needs. - Users find the **limited customization** options restrict their data insights and affect overall platform effectiveness. - Users find the **complexity of setup and configuration** challenging, especially with permissions and reporting features. - Users find the **learning curve challenging** , requiring time to effectively utilize the Puzzel CX Platform's features. - Users find the **reporting capabilities inadequate** , requiring external tools for effective data analysis and custom reports. #### What Are Recent G2 Reviews of Puzzel CX Platform? **"[Comprehensive Platform with Room for Improvement](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826)"** **Rating:** 4.0/5.0 stars *— Verified User* [Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826) --- **"[Puzzel: Rapid, flexible deployments that adapt to changing requirements](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747)"** **Rating:** 4.5/5.0 stars *— Joe T.* [Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747) --- ### 14. [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model. Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement. **Average Rating:** 4.4/5.0 **Total Reviews:** 423 **How Do G2 Users Rate Calabrio ONE?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.3/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.5/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.1/10 (Category avg: 8.8/10) **Who Is the Company Behind Calabrio ONE?** - **Seller:** [Verint](https://www.g2.com/sellers/verint) - **Company Website:** https://www.verint.com/ - **Year Founded:** 1994 - **HQ Location:** Melville, New York - **Twitter:** @Verint (7,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/verint (4,343 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Workforce Analyst, Risk Investigator - **Top Industries:** Consumer Services, Hospital & Health Care - **Company Size:** 54% Mid-Market, 36% Enterprise #### What Are Calabrio ONE's Pros and Cons? **Pros:** - Ease of Use (44 reviews) - Efficiency (29 reviews) - Features (28 reviews) - Scheduling (21 reviews) - Customer Support (20 reviews) **Cons:** - Inadequate Reporting (13 reviews) - Poor Reporting (13 reviews) - Missing Features (12 reviews) - Inaccurate Data Analysis (10 reviews) - Not Intuitive (10 reviews) ### What Do G2 Reviewers Say About Calabrio ONE? *AI-generated summary from verified user reviews* **Pros:** - Users find Calabrio ONE's **ease of use** a vital advantage, significantly streamlining workflows and enhancing efficiency. - Users value the **time-saving efficiency** of Calabrio ONE, transforming lengthy tasks into quick, streamlined processes. - Users highlight the **ease of use** and regular updates of Calabrio ONE, enhancing team efficiency and satisfaction. - Users value the **flexible scheduling feature** of Calabrio ONE, enhancing employee satisfaction in dynamic environments. - Users appreciate the **customer support** from Calabrio ONE, especially the attentive service from their Customer Success Manager. **Cons:** - Users find the **inadequate reporting** and confusing support of Calabrio ONE frustrating, impacting usability and efficiency. - Users experience **poor reporting** with Calabrio ONE due to complexity, inconsistencies, and lack of tailored support. - Users express concerns about the **limited features** of Calabrio ONE, impacting usability and overall effectiveness. - Users express concern over **inaccurate data analysis** , which undermines confidence in the reliability of reporting results. - Users find the **interface not intuitive** , facing challenges in navigating features and utilizing Insights effectively. #### What Are Recent G2 Reviews of Calabrio ONE? **"[Calabrio ONE Makes Schedule Management Effortless with Reliable Real-Time Updates](https://www.g2.com/survey_responses/calabrio-one-review-12761859)"** **Rating:** 4.5/5.0 stars *— Yonis A.* [Read full review](https://www.g2.com/survey_responses/calabrio-one-review-12761859) --- **"[Effortless Scheduling with Some Connectivity Hiccups](https://www.g2.com/survey_responses/calabrio-one-review-12662134)"** **Rating:** 4.0/5.0 stars *— martino b.* [Read full review](https://www.g2.com/survey_responses/calabrio-one-review-12662134) --- #### What Are G2 Users Discussing About Calabrio ONE? - [What is Calabrio ONE used for?](https://www.g2.com/discussions/what-is-calabrio-one-used-for) - [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) - 1 comment - [Is calabrio owned by Cisco?](https://www.g2.com/discussions/is-calabrio-owned-by-cisco) - [What does calabrio one do?](https://www.g2.com/discussions/what-does-calabrio-one-do) - [How much does calabrio cost?](https://www.g2.com/discussions/how-much-does-calabrio-cost) ### 15. [OPINATOR](https://www.g2.com/products/opinator/reviews) Most CX platforms give you data. Very few help you act on it fast enough to make a difference. OPINATOR replaces traditional surveys with OPIs (OPINATOR Personalized Interfaces): visual, branded, conversational interactions that adapt to each customer in real time and make every experience human. They feel like a natural extension of your brand, not a form to fill out. Response rates go up. Data quality improves. Customers feel heard, not processed. Beyond these interactions, OPINATOR also brings together unsolicited feedback from calls, chats, emails, and social reviews, all centralized in one platform for unified analysis and action. With OPINATOR, you don’t just collect feedback. You act on it in the moment. AI Dynamic Engagement deepens each conversation in real time based on what the customer is actually saying. AI Real-Time Action detects signals as they appear and automatically triggers alerts, workflows, and recovery actions. Not hours later. Right then. Behind that speed sits real analytical depth. Advanced Text Analytics uncovers risks, opportunities, and root causes hidden in open feedback. AI-generated summaries and action plans show you what needs attention and what to do next. Case Management and Close the Loop ensure every issue is assigned, tracked, and resolved. Role-Based Dashboards put the right insights in front of the right people. Less friction for your customers. Faster decisions for your team. Better outcomes across the entire journey. OPINATOR combines the depth of an enterprise CX platform with something the established players lack: the agility, personalization, and human touch that actually move the needle. **Average Rating:** 4.8/5.0 **Total Reviews:** 12 **How Do G2 Users Rate OPINATOR?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.4/10) **Who Is the Company Behind OPINATOR?** - **Seller:** [OPINATOR](https://www.g2.com/sellers/opinator-d99a74c6-1c9f-4195-870a-6cd2e69c9041) - **Year Founded:** 2010 - **HQ Location:** Madrid, Community of Madrid - **Twitter:** @OPINATOR_CX (4,976 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/opinator (61 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Banking - **Company Size:** 54% Enterprise, 31% Mid-Market #### What Are Recent G2 Reviews of OPINATOR? **"[The Greatest Experience Management Solution](https://www.g2.com/survey_responses/opinator-review-4619775)"** **Rating:** 5.0/5.0 stars *— Juan Carlos D.* [Read full review](https://www.g2.com/survey_responses/opinator-review-4619775) --- **"[Taking our Experience Management to the Next Level!](https://www.g2.com/survey_responses/opinator-review-4617602)"** **Rating:** 5.0/5.0 stars *— Ralph V.* [Read full review](https://www.g2.com/survey_responses/opinator-review-4617602) --- #### What Are G2 Users Discussing About OPINATOR? - [What is OPINATOR used for?](https://www.g2.com/discussions/what-is-opinator-used-for) ### 16. [Thematic](https://www.g2.com/products/thematic/reviews) Enterprise CX teams were promised that AI would turn customer feedback into decisions. Instead they got static taxonomies that drift, black-box AI they can't defend, and a different version of the customer story in every channel. AI agents make this worse. Built on fragmented data, they scale the inconsistency and risk. Thematic is the customer intelligence layer that fixes the foundation. We unify surveys, tickets, calls, reviews, and social into one source of customer truth, with every theme traceable back to the raw comments behind it. The same grounded layer feeds your dashboards, your teams, and the AI agents acting on customer signals. When teams are able to understand and act on data, the outcomes are measurable. Time-to-insight drops from days to minutes. We consistently see NPS gains of 5 to 35 points, which compounds into retention and referral revenue. A top-10 grocery retailer drove $4.8M in attributable revenue from a single 6-month pilot. A digital bank cut call volumes on their top three contact reasons by 69%. Forrester measured a 543% three-year ROI with payback under six months. Teams go from AI summaries they can't verify, or rigid text analytics buried in their CX platform, to insights they can stake a decision on. We sit on top of the existing CX stack (Medallia, Qualtrics, Snowflake, Gemini) and integrate via MCP with AI models. Up and running in days, not quarters. That’s why the world’s most innovative CX programs trust us, including DoorDash, Albertsons, and Mitsubishi. **Average Rating:** 4.8/5.0 **Total Reviews:** 43 **How Do G2 Users Rate Thematic?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.5/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 9.7/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Thematic?** - **Seller:** [Thematic](https://www.g2.com/sellers/thematic) - **Company Website:** https://www.getthematic.com - **Year Founded:** 2016 - **HQ Location:** San Francisco, CA - **Twitter:** @getthematic (480 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/thematic-ltd/about (45 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 51% Enterprise, 30% Mid-Market #### What Are Thematic's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Customer Support (4 reviews) - Effective (3 reviews) - Insights Generation (3 reviews) - User Interface (3 reviews) **Cons:** - Complex Setup (1 reviews) - Difficult Setup (1 reviews) - Filtering Issues (1 reviews) - Inaccuracy (1 reviews) - Insufficient Information (1 reviews) ### What Do G2 Reviewers Say About Thematic? *AI-generated summary from verified user reviews* **Pros:** - Users find Thematic incredibly **easy to use** , enabling anyone to access and interpret customer insights effortlessly. - Users commend the **exceptional customer support** from Thematic, highlighting their helpfulness and accessibility for problem-solving. - Users find Thematic to be **effective at summarizing data and uncovering themes** , enhancing understanding and driving improvements. - Users commend the **quick insights generation** from Thematic, enabling timely and relevant data analysis with ease. - Users appreciate the **easy-to-use interface** of Thematic, which simplifies theme management and data accessibility. **Cons:** - Users find the **complex setup** process time-consuming, making it challenging to integrate multiple data sources efficiently. - Users find the **difficult setup** time-consuming, particularly when integrating multiple data sources and theming. - Users find **filtering issues** tedious, needing to reset filters with each change in the data set. - Users find the **scoring mechanisms difficult to understand** , complicating the assessment of impact and influence on actions. - Users find **insufficient information** about Thematic's scoring mechanisms, making it hard to understand their impact accurately. #### What Are Recent G2 Reviews of Thematic? **"[Quick Insights and Actionable Themes with Excellent Support](https://www.g2.com/survey_responses/thematic-review-12066641)"** **Rating:** 5.0/5.0 stars *— Jin W.* [Read full review](https://www.g2.com/survey_responses/thematic-review-12066641) --- **"[Fast, Flexible Data Summaries That Save Time](https://www.g2.com/survey_responses/thematic-review-12220877)"** **Rating:** 4.5/5.0 stars *— Lynn S.* [Read full review](https://www.g2.com/survey_responses/thematic-review-12220877) --- #### What Are G2 Users Discussing About Thematic? - [What are thematic details?](https://www.g2.com/discussions/what-are-thematic-details) - [What is thematic used for?](https://www.g2.com/discussions/what-is-thematic-used-for) - [What is thematic analysis software?](https://www.g2.com/discussions/what-is-thematic-analysis-software) - [What is thematic software?](https://www.g2.com/discussions/what-is-thematic-software) ### 17. [Retently](https://www.g2.com/products/retently/reviews) Retently is one of the leaders in the customer experience management industry. We help both Customer Experience and Product teams to better understand their customers and take feedback-based actions. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey with our easy to personalize & quick surveys, which display as personalized conversations that generate higher than average response rates. Customer Retention Increase customer retention by automating follow-up messages with at-risk accounts or setting up internal notifications to ensure that the appropriate team is notified and can take the necessary action to prevent a churn or an unflattering online review. Additionally, use our auto-replies to transform a great NPS score into a sparkling online review that will boost your visibility and online performance. Analyze & Predict Analyze sentiment, easily spot trends, and understand the key drivers impacting CX. Get a better understanding of how your clients feel about your product and predict future behavior. **Average Rating:** 4.7/5.0 **Total Reviews:** 29 **How Do G2 Users Rate Retently?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 6.7/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 7.3/10 (Category avg: 8.6/10) - **Customer Service Channels:** 6.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Retently?** - **Seller:** [Retently](https://www.g2.com/sellers/retently) - **Year Founded:** 2015 - **HQ Location:** Mountain View, California - **Twitter:** @retently (202 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6638191/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 55% Mid-Market, 38% Small-Business #### What Are Retently's Pros and Cons? **Pros:** - Automation (1 reviews) - Customer Support (1 reviews) - Effective (1 reviews) - Helpful (1 reviews) - Time-saving (1 reviews) ### What Do G2 Reviewers Say About Retently? *AI-generated summary from verified user reviews* **Pros:** - Users commend Retently's **effective automation** , ensuring seamless survey management and exceptional customer support during issues. - Users commend Retently for their **exceptional customer support** , often going above and beyond to resolve issues promptly. - Users commend the **exceptional customer service** of Retently, highlighting their quick and helpful support during challenges. - Users commend Retently for their **exceptional customer service** , often going above and beyond to assist with issues. - Users value Retently for its **time-saving customer service** , which efficiently resolves issues beyond expectations. #### What Are Recent G2 Reviews of Retently? **"[The System and its Support is on very high standard.](https://www.g2.com/survey_responses/retently-review-9886476)"** **Rating:** 5.0/5.0 stars *— Miha M.* [Read full review](https://www.g2.com/survey_responses/retently-review-9886476) --- **"[Retently - OUTSTANDING customer service](https://www.g2.com/survey_responses/retently-review-12119780)"** **Rating:** 5.0/5.0 stars *— Verified User in Insurance* [Read full review](https://www.g2.com/survey_responses/retently-review-12119780) --- #### What Are G2 Users Discussing About Retently? - [What is survey Survicate?](https://www.g2.com/discussions/retently-what-is-survey-survicate) - [How much does Wootric cost?](https://www.g2.com/discussions/how-much-does-wootric-cost) - [How much does NPS software cost?](https://www.g2.com/discussions/how-much-does-nps-software-cost) - 1 comment - [What does Retently do?](https://www.g2.com/discussions/what-does-retently-do) ### 18. [Bizrate Insights](https://www.g2.com/products/bizrate-insights/reviews) Bizrate Insights is a voice-of-customer solution that helps ecommerce brands turn real buyer feedback into measurable growth. We offer a complete view of what’s working and what’s not, based on verified customer feedback taken at key moments across the shopping journey, from pre-purchase through post-fulfillment. Those survey responses power trusted UGC (like product reviews and Seller Ratings) and real-time KPIs we layer with in-person, expert human insights. We help you understand why customers abandon your site, what they love, where they had friction, and where they are shopping after they bounce. This will help you grow revenue and increase loyalty while boosting your online reputation. **Average Rating:** 4.6/5.0 **Total Reviews:** 35 **How Do G2 Users Rate Bizrate Insights?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.4/10) - **Thematic Analysis:** 6.4/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 7.6/10 (Category avg: 8.6/10) - **Customer Service Channels:** 6.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Bizrate Insights?** - **Seller:** [Bizrate Insights](https://www.g2.com/sellers/bizrate-insights) - **Company Website:** https://bizrateinsights.com - **Year Founded:** 1996 - **HQ Location:** Stamford, CT - **LinkedIn® Page:** https://www.linkedin.com/company/bizrateinsights/ (48 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Consumer Goods - **Company Size:** 51% Mid-Market, 26% Small-Business #### What Are Bizrate Insights's Pros and Cons? **Pros:** - Helpful (20 reviews) - Customer Feedback (18 reviews) - Ease of Use (14 reviews) - Feedback Management (13 reviews) - Insights (13 reviews) **Cons:** - Limitations (8 reviews) - Survey Issues (8 reviews) - Limited Customization (6 reviews) - Limited Data Analysis (5 reviews) - Missing Features (5 reviews) ### What Do G2 Reviewers Say About Bizrate Insights? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **excellent customer support** from Bizrate Insights, enhancing their feedback management experience. - Users value the **detailed customer feedback** from Bizrate Insights, which helps improve their business operations and customer care. - Users find Bizrate Insights incredibly **easy to use** , enhancing their ability to track customer sentiment and insights. - Users value the **detailed customer feedback** from Bizrate, which significantly enhances understanding and improving their services. - Users value the **actionable insights** from Bizrate Insights, enhancing understanding of customer satisfaction and performance benchmarks. **Cons:** - Users find certain aspects of Bizrate Insights **limited in customization** , impacting survey flexibility and data analysis efforts. - Users find the **survey design issues** of Bizrate Insights frustrating, feeling it lacks modern aesthetics and flexibility. - Users find **limited customization** in surveys and dashboards, hindering functionality and granular data analysis. - Users find the **limited data analysis** insufficient for deep insights, impacting understanding of customer journeys. - Users express concerns over **missing features** , such as limited data depth and survey engagement challenges. #### What Are Recent G2 Reviews of Bizrate Insights? **"[A fantastic platform for customer insights](https://www.g2.com/survey_responses/bizrate-insights-review-12704055)"** **Rating:** 5.0/5.0 stars *— Geoffrey N.* [Read full review](https://www.g2.com/survey_responses/bizrate-insights-review-12704055) --- **"[Driving Smarter Decisions Through Customer Feedback](https://www.g2.com/survey_responses/bizrate-insights-review-11728216)"** **Rating:** 4.5/5.0 stars *— J M.* [Read full review](https://www.g2.com/survey_responses/bizrate-insights-review-11728216) --- ### 19. [dropthought](https://www.g2.com/products/dropthought/reviews) DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels. **Average Rating:** 4.6/5.0 **Total Reviews:** 71 **How Do G2 Users Rate dropthought?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.8/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.8/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind dropthought?** - **Seller:** [DropThought](https://www.g2.com/sellers/dropthought) - **Year Founded:** 2011 - **HQ Location:** Santa Clara, California - **Twitter:** @dropthought (219 Twitter followers) - **LinkedIn® Page:** https://linkedin.com/company/dropthought-inc/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Sports - **Company Size:** 75% Mid-Market, 17% Small-Business #### What Are dropthought's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Feedback Management (3 reviews) - Customer Feedback (1 reviews) - Customer Insights (1 reviews) - Customer Support (1 reviews) **Cons:** - Limited Customization (2 reviews) - Inadequate Feedback (1 reviews) - Layout Issues (1 reviews) - Review Management (1 reviews) - Scoring System Issues (1 reviews) ### What Do G2 Reviewers Say About dropthought? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Dropthought, benefiting from intuitive dashboards and real-time customer feedback. - Users value the **easy-to-use dashboard** for real-time feedback and customized insights to improve services effectively. - Users value the **real-time customer feedback** capabilities of Dropthought, enhancing service improvement and insights gathering. - Users value the **real-time customer insights** from Dropthought, enhancing service improvement and meeting business objectives effortlessly. - Users value the **exceptional customer support** from DropThought, noting their helpfulness and quick responses. **Cons:** - Users find the **limited customization options** frustrating, as it hampers their ability to tailor the layout to their preferences. - Users find the **inadequate feedback** tools ineffective, as they dilute the value of negative input needed for improvement. - Users find the **layout issues** frustrating, as it lacks customization for text size and spacing preferences. - Users find the **smiles and frowns unhelpful** , feeling they undermine the value of sincere negative feedback. - Users find the **scoring system unhelpful** as it minimizes valuable negative feedback on the platform. #### What Are Recent G2 Reviews of dropthought? **"[Working with Dropthought](https://www.g2.com/survey_responses/dropthought-review-10452885)"** **Rating:** 5.0/5.0 stars *— Dave F.* [Read full review](https://www.g2.com/survey_responses/dropthought-review-10452885) --- **"[Easy Real-Time Customer Feedback with Powerful Surveys, Dashboards & Text Analytics](https://www.g2.com/survey_responses/dropthought-review-12248318)"** **Rating:** 5.0/5.0 stars *— Alan S.* [Read full review](https://www.g2.com/survey_responses/dropthought-review-12248318) --- #### What Are G2 Users Discussing About dropthought? - [What is dropthought used for?](https://www.g2.com/discussions/what-is-dropthought-used-for) - 1 comment ### 20. [Customer Experience Solutions](https://www.g2.com/products/acf-technologies-customer-experience-solutions/reviews) Our platform powers a suite of next-generation customer experience solutions, including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfinding, customer feedback, and staffing management. It enables organisations to seamlessly manage and optimise omnichannel customer journeys while streamlining back-office processes through business process management (BPM). By incorporating predictive analytics, machine learning, and artificial intelligence, the platform helps organisations stay proactive, predictive, and productive, unlocking powerful capabilities that enhance customer experiences while reducing operational costs. Each module enables organisations to deliver a wide range of services through a single intuitive interface, helping maximise the value of every customer interaction across industries such as healthcare, financial services, education, retail, telecommunications, government, and more. **Average Rating:** 4.6/5.0 **Total Reviews:** 32 **How Do G2 Users Rate Customer Experience Solutions?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 9.8/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Customer Experience Solutions?** - **Seller:** [ACF Technologies](https://www.g2.com/sellers/acf-technologies) - **Year Founded:** 2003 - **HQ Location:** Asheville, NC - **Twitter:** @ACF_Tech (462 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/acftechnologies/ (177 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Banking - **Company Size:** 39% Mid-Market, 36% Enterprise #### What Are Recent G2 Reviews of Customer Experience Solutions? **"[Ideal platform to improve the customer experience](https://www.g2.com/survey_responses/customer-experience-solutions-review-8369621)"** **Rating:** 5.0/5.0 stars *— Gilberto C.* [Read full review](https://www.g2.com/survey_responses/customer-experience-solutions-review-8369621) --- **"[Manage and optimize your customers administrative processes.](https://www.g2.com/survey_responses/customer-experience-solutions-review-8284290)"** **Rating:** 4.5/5.0 stars *— Carene N.* [Read full review](https://www.g2.com/survey_responses/customer-experience-solutions-review-8284290) --- #### What Are G2 Users Discussing About Customer Experience Solutions? - [What is Q-Flow Platform used for?](https://www.g2.com/discussions/what-is-q-flow-platform-used-for) ### 21. [Revuze](https://www.g2.com/products/revuze/reviews) Revuze empowers brands with next-step actions, from the category down to the SKU level, to streamline research across all products, drive product innovation, enhance marketing effectiveness, and optimize eCommerce performance. Leveraging advanced AI and machine learning, we transform e-comm, social and survey data into a unified Voice of Customer (VoC), with the highest level of accuracy and integrity, resulting in products that consumers love and appreciate. **Average Rating:** 4.9/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Revuze?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 10.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Revuze?** - **Seller:** [Revuze](https://www.g2.com/sellers/revuze) - **Year Founded:** 2013 - **HQ Location:** Palo Alto , US - **Twitter:** @revuze (733 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/revuse-technology/ (89 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 45% Enterprise, 18% Small-Business #### What Are Revuze's Pros and Cons? **Pros:** - Customer Support (4 reviews) - Ease of Use (4 reviews) - Insights Generation (4 reviews) - Easy Setup (3 reviews) - Helpful (3 reviews) **Cons:** - Limitations (2 reviews) - Expensive (1 reviews) ### What Do G2 Reviewers Say About Revuze? *AI-generated summary from verified user reviews* **Pros:** - Users commend Revuze for its **strong client support** , highlighting responsiveness and politeness throughout their experience. - Users value the **ease of use** of Revuze, praising its user-friendly interface and efficient insights delivery. - Users highlight the **reliable and precise insights** generated by Revuze, enhancing their understanding of customer feedback. - Users praise the **easy setup** of Revuze, appreciating the quick and smooth initiation process for their data needs. - Users commend Revuze for their **helpful and supportive team** , enhancing collaboration and user experience significantly. **Cons:** - Users find Revuze to be a **costly solution with limited availability** in some markets and niche review depth. - Users find Revuze to be a **costly solution** , with limited availability in certain markets hindering accessibility. #### What Are Recent G2 Reviews of Revuze? **"[Revuze Makes Sentiment and Trend Analysis Easy for Smarter Product Development](https://www.g2.com/survey_responses/revuze-review-12347823)"** **Rating:** 5.0/5.0 stars *— Uroš G.* [Read full review](https://www.g2.com/survey_responses/revuze-review-12347823) --- **"[Revuze Delivers Reliable Review Data with Proactive, Flexible Support](https://www.g2.com/survey_responses/revuze-review-12386138)"** **Rating:** 5.0/5.0 stars *— David M.* [Read full review](https://www.g2.com/survey_responses/revuze-review-12386138) --- #### What Are G2 Users Discussing About Revuze? - [What is Revuze used for?](https://www.g2.com/discussions/what-is-revuze-used-for) - 1 comment ### 22. [Survicate](https://www.g2.com/products/survicate/reviews) Survicate is a customer feedback platform built for product, research, marketing, and CX teams. Collect feedback across every channel, analyze it with AI and customizable dashboards, and act on it through 40+ native integrations, all in one place. Start with surveys. Deploy targeted CSAT, NPS, and custom surveys across your website, mobile app, email, Braze In-App messages, and Intercom chat. Advanced logic, behavioral targeting, and AI-generated follow-up questions help you ask the right people the right questions at the right moment. Then go further. Insights Hub automatically categorizes feedback, detects trends, and surfaces patterns across all your sources. Ask Research Assistant a question and get instant answers backed by actual customer quotes, no manual digging required. Finally, close the loop. Push feedback directly to the tools your teams already use: create Jira tickets from bug reports, sync responses to HubSpot or Salesforce, trigger automated workflows in Braze or Klaviyo, and keep everyone aligned with real-time Slack summaries. Feedback stops being a report, joins discussions where they happen, and starts driving decisions that matter. Why teams choose Survicate: - Multi-channel surveys with behavioral targeting and advanced logic - AI that categorizes feedback and detects trends automatically - Customizable dashboards for a real-time view of key metrics across teams - Research Assistant for instant, source-backed answers to research questions - 40+ native integrations with HubSpot, Salesforce, Braze, Zendesk, and more - Every AI insight backed by verifiable customer quotes With Survicate, customer feedback stops being noise and starts driving the decisions that matter. **Average Rating:** 4.6/5.0 **Total Reviews:** 200 **How Do G2 Users Rate Survicate?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.4/10) - **Thematic Analysis:** 7.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Survicate?** - **Seller:** [Survicate](https://www.g2.com/sellers/survicate) - **Company Website:** https://survicate.com - **Year Founded:** 2013 - **HQ Location:** Warsaw, MA - **Twitter:** @Survicate (12,830 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3210935/ (58 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Small-Business, 42% Mid-Market #### What Are Survicate's Pros and Cons? **Pros:** - Ease of Use (27 reviews) - Survey Management (19 reviews) - Customer Support (18 reviews) - Easy Integrations (15 reviews) - Integrations (14 reviews) **Cons:** - Survey Issues (12 reviews) - Limitations (11 reviews) - Limited Customization (8 reviews) - Survey Limitations (8 reviews) - Missing Features (7 reviews) ### What Do G2 Reviewers Say About Survicate? *AI-generated summary from verified user reviews* **Pros:** - Users find Survicate to be **intuitive and easy to use** , enhancing their ability to gather valuable feedback efficiently. - Users appreciate the **survey management capabilities** of Survicate, benefiting from robust feedback collection and insightful analysis. - Users praise the **stellar customer support** of Survicate, noting its responsiveness and helpfulness during interactions. - Users praise the **easy integrations** with tools like Marketo and Salesforce, streamlining their workflow effectively. - Users appreciate the **multiple easy integrations** of Survicate, enhancing survey functionality across various platforms effortlessly. **Cons:** - Users experience **audience targeting issues** with Survicate, limiting customization and complicating mobile survey management. - Users experience **limitations in audience targeting and customization** , affecting effectiveness and usability of Survicate. - Users find **limited customization** in Survicate frustrating, especially regarding widget designs and survey adaptability. - Users note **survey limitations** , including insufficient customization options and lack of intuitive UX/UI for updating surveys. - Users find **missing features** in Survicate, highlighting limitations in audience targeting, customization, and dashboard quality. #### What Are Recent G2 Reviews of Survicate? **"[Research Assistant helps me find the answers that actually matter](https://www.g2.com/survey_responses/survicate-review-13073674)"** **Rating:** 4.5/5.0 stars *— Yauhen D.* [Read full review](https://www.g2.com/survey_responses/survicate-review-13073674) --- **"[It Makes Wellness Feedback and Survey Management Simple and Organized](https://www.g2.com/survey_responses/survicate-review-12858493)"** **Rating:** 4.5/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/survicate-review-12858493) --- #### What Are G2 Users Discussing About Survicate? - [What is Survicate used for?](https://www.g2.com/discussions/what-is-survicate-used-for) ### 23. [Medallia Agent Connect](https://www.g2.com/products/medallia-agent-connect/reviews) Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing. Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching. Engage and Motivate Your Team, No Matter Where They Sit: It’s undeniable that employee engagement drives performance. Stella Connect helps you better understand what motivates your top performing agents and optimize the agent experience. Also, agents get direct access to their real-time customer feedback, which motivates them to bring their “A” game to every customer interaction. Drive Efficiency and Improvement: Stella Connect helps drive efficiency and performance improvements for your front-line team. Stella Connect connects customer feedback to coaching and QA in one easy-to-use platform. This allows teams to eliminate point solutions, and reduces the time and effort traditionally required to coach and manage a team of agents. **Average Rating:** 4.6/5.0 **Total Reviews:** 265 **How Do G2 Users Rate Medallia Agent Connect?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Medallia Agent Connect?** - **Seller:** [Medallia](https://www.g2.com/sellers/medallia) - **Year Founded:** 2001 - **HQ Location:** San Francisco, CA - **Twitter:** @Medallia (12,225 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/49697/ (1,938 employees on LinkedIn®) - **Phone:** 650-321-3000 **Who Uses This Product?** - **Who Uses This:** Customer Advocate, Customer Champion - **Top Industries:** Retail, Consumer Services - **Company Size:** 54% Mid-Market, 38% Small-Business #### What Are Medallia Agent Connect's Pros and Cons? **Cons:** - Expensive (1 reviews) - Expensive Features (1 reviews) - Improvement Needed (1 reviews) - Poor Customer Support (1 reviews) - Poor Management (1 reviews) ### What Do G2 Reviewers Say About Medallia Agent Connect? *AI-generated summary from verified user reviews* **Cons:** - Users are frustrated by the **expensive auto-renewal process** and unexpected price increases without prior notice. - Users feel that Medallia's **expensive features** come with unsatisfactory customer service and lack of flexibility in pricing. - Users express **disappointment over lack of communication** during renewal processes, feeling undervalued as long-term clients of Medallia. - Users express frustration over **poor customer support** , feeling neglected and undervalued despite long-term commitment to Medallia. - Users express frustration over **poor management** with automatic renewals and lack of communication regarding account adjustments. #### What Are Recent G2 Reviews of Medallia Agent Connect? **"[Effortless to Use, with Helpful Reminders Like Birthdays](https://www.g2.com/survey_responses/medallia-agent-connect-review-12662489)"** **Rating:** 4.5/5.0 stars *— Verified User in Insurance* [Read full review](https://www.g2.com/survey_responses/medallia-agent-connect-review-12662489) --- **"[Streamlined Customer Feedback and One-on-One Meetings with Helpful QA Forms](https://www.g2.com/survey_responses/medallia-agent-connect-review-12478768)"** **Rating:** 4.5/5.0 stars *— Don E.* [Read full review](https://www.g2.com/survey_responses/medallia-agent-connect-review-12478768) --- ### 24. [Enterpret](https://www.g2.com/products/enterpret-inc-enterpret/reviews) Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually tagging and processing feedback quickly becomes unmanageable. Without comprehensive, trustworthy feedback data, product decisions often fall victim to recency bias or whoever speaks the loudest. Enterpret solves this challenge as a Unified Customer Feedback Intelligence platform, consolidating feedback from every critical channel—including Zendesk, Slack, Twitter, NPS surveys, app store reviews, and community forums—into a single source of truth. Leveraging advanced AI, Enterpret automatically categorizes and organizes feedback into a structured hierarchy, surfacing deep, actionable insights that authentically capture the Voice of the Customer. Teams rely on these insights to spot trends, enhance customer retention, drive revenue growth, prioritize effectively, and ensure alignment on the most impactful customer issues. Leading customer-centric companies like Canva, Notion, Strava, Hinge, and The Farmer's Dog use Enterpret to deliver exceptional customer experiences and fuel their growth through insightful feedback analysis. **Average Rating:** 4.5/5.0 **Total Reviews:** 111 **How Do G2 Users Rate Enterpret?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.5/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.5/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Enterpret?** - **Seller:** [Enterpret](https://www.g2.com/sellers/enterpret-733ec72e-3cd6-4de8-990e-004c4a6e0c6a) - **Company Website:** https://www.enterpret.com/ - **Year Founded:** 2020 - **HQ Location:** San Francisco, US - **Twitter:** @enterpret_ai (873 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/enterpret/ (73 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Mid-Market, 31% Enterprise #### What Are Enterpret's Pros and Cons? **Pros:** - Ease of Use (42 reviews) - Feedback Management (40 reviews) - Insights Generation (36 reviews) - Insights Analysis (25 reviews) - Customer Support (18 reviews) **Cons:** - Integration Issues (10 reviews) - Difficult Setup (9 reviews) - Steep Learning Curve (9 reviews) - Filtering Issues (8 reviews) - Inaccuracy (8 reviews) ### What Do G2 Reviewers Say About Enterpret? *AI-generated summary from verified user reviews* **Pros:** - Users find Enterpret extremely **easy to use** , streamlining feedback analysis and saving time with insightful data summaries. - Users value the **effective feedback management** of Enterpret, enabling data-driven insights and efficient pattern recognition. - Users find Enterpret's **insights generation** powerful, effectively summarizing feedback and visualizing trends effortlessly. - Users benefit from **insightful analysis** that enhances understanding of customer feedback and trends throughout their workflow. - Users praise Enterpret's **excellent customer support** , highlighting prompt responses and effective solutions to any issues encountered. **Cons:** - Users face **integration issues** with Enterpret, causing delays and limiting functionality with existing tools. - Users find the **difficult setup** of Enterpret hampers effective integration and complicates data management efforts. - Users face a **steep learning curve** with Enterpret, but the robust features become enjoyable once mastered. - Users find **filtering issues** challenging, leading to difficulty in extracting meaningful insights from the tool. - Users face issues with **inaccuracy** in Enterpret's information, leading to confusion and unreliable summaries. #### What Are Recent G2 Reviews of Enterpret? **"[Dedicated Integration Support, Flexible Dashboards, and Flexible AI Chat](https://www.g2.com/survey_responses/enterpret-review-13087134)"** **Rating:** 4.5/5.0 stars *— Verified User in Mental Health Care* [Read full review](https://www.g2.com/survey_responses/enterpret-review-13087134) --- **"[Cuts down manual review time significantly](https://www.g2.com/survey_responses/enterpret-review-12349543)"** **Rating:** 4.0/5.0 stars *— Scott W.* [Read full review](https://www.g2.com/survey_responses/enterpret-review-12349543) --- ### 25. [Canny](https://www.g2.com/products/canny/reviews) Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa **Average Rating:** 4.5/5.0 **Total Reviews:** 107 **How Do G2 Users Rate Canny?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.4/10) **Who Is the Company Behind Canny?** - **Seller:** [Canny](https://www.g2.com/sellers/canny) - **Year Founded:** 2015 - **HQ Location:** Wilmington, Delaware - **Twitter:** @cannyHQ (4,432 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cannyhq (19 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 56% Small-Business, 39% Mid-Market #### What Are Canny's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Features (8 reviews) - Customer Support (7 reviews) - Easy Integrations (6 reviews) - Feedback Management (6 reviews) **Cons:** - Idea Duplication (5 reviews) - Missing Features (5 reviews) - Integration Issues (3 reviews) - Integration Difficulty (2 reviews) - Learning Difficulty (2 reviews) ### What Do G2 Reviewers Say About Canny? *AI-generated summary from verified user reviews* **Pros:** - Users find Canny's **ease of use** exceptional, making integration and feedback management straightforward and efficient. - Users love Canny for its **easy integration, powerful features, and responsive customer support** , making it a top choice. - Users commend Canny's **responsive customer support** , consistently receiving prompt assistance whenever issues arise. - Users commend the **easy integrations** provided by Canny, facilitating seamless use and powerful functionality with robust support. - Users value Canny's **efficient feedback management** , streamlining feature requests and enhancing customer insights for better decision-making. **Cons:** - Users express frustration over the **idea duplication** issue, wishing for features to prevent or manage duplicates effectively. - Users face challenges with **missing features** , such as inadequate AI assistance and limited mobile app functionality. - Users face **integration issues** with Canny, impacting software collaboration and overall user experience. - Users experience **integration difficulties** with Hubspot, though support is helpful, affecting overall satisfaction. - Users find **learning difficulties** with Canny due to its complex Admin UI and unreliable integration processes. #### What Are Recent G2 Reviews of Canny? **"[Great Value for Money with Solid Integrations](https://www.g2.com/survey_responses/canny-review-12879541)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/canny-review-12879541) --- **"[Great tool to evaluate user feedback](https://www.g2.com/survey_responses/canny-review-13068197)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/canny-review-13068197) --- #### What Are G2 Users Discussing About Canny? - [What is Canny used for?](https://www.g2.com/discussions/what-is-canny-used-for) ## What Is Feedback Analytics Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Feedback Analytics Software? - [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) - [Text Analysis Software](https://www.g2.com/categories/text-analysis) - [Experience Management Software](https://www.g2.com/categories/experience-management)