Thematic Reviews & Product Details

The tailored support based on specific user experience. Nicholas and Nick were a great help in understanding how we can best use thematic to understand changing and evolving customer themes. Also the functionality of thematic through a simple to understand user interface. The native charts were useful as it reduced effort to display information in presentations. Review collected by and hosted on G2.com.

Only the fact that we didn’t utilise it more which was more of a budgeting constraint. Review collected by and hosted on G2.com.

The themes and the statistical significance of each comment per theme Review collected by and hosted on G2.com.

Under a certain price plan, i can't download the themes and the comments that make up the themes. Review collected by and hosted on G2.com.

Thematic does what you expect other text tools to do Review collected by and hosted on G2.com.

As with any tool that analyzes open-ended text, some refinement of output is required Review collected by and hosted on G2.com.

Thematic's platform makes it easy to get actionable insight from our data. I really like the way the platform is able to quantify the impact of a particular topic or theme on our customer metrics. The platform also produces visualisations that are ready to lift and drop into stakeholder presentations, this saves a lot of time and effort. The Thematic team have invested a lot of time and effort in understanding our data, customers and research programs and are always insightful and responsive. Review collected by and hosted on G2.com.

The only thing that can be difficult in using Thematic is not having the ability to self-serve ad-hoc or one off data analysis. It would also be great to have a greater ability to manipulate visuals in the platform. Review collected by and hosted on G2.com.

Thematic is easy to navigate and as an administrator, it gave more control on theme refinement than other insight platforms. It enabled the themes to be grouped according to the business's approach to NPS insights. Review collected by and hosted on G2.com.

The themes in Thematic are set and maintained by the end user. This can be either a blessing or a curse. If the administrator is aligned with the business requirements, it will be successful. If the administrator is not, the themes will not add value and insight. Review collected by and hosted on G2.com.

Thematic is extremely user friendly, which is why my company, MMGY Global, decided to parter with their team when we were selecting a software to help our client easily review consumer product data. Having very little experience reviewing large amounts of data, such as open ended user comments, Thematic and the team were able to help us easily digest product information in order to identify product issues and easily resolve them. The software also helped my company and client when it came to deciding what marketing messaging would most resonate with our clientele by pulling out key words from the reviews our customers were actually saying about our product. I would absolutely recommend Thematic and the team to anyone looking for a software that can quickly analyze large amounts of consumer data. Review collected by and hosted on G2.com.

Though the Thematic team did do a lot of the heavy lifting in the initial set-up, the client does need to do a lot of set-up work as well to train the software to pick-up on certain items you'll want to measure, such as branded words. However the software is extremely easy to navigate and the Thematic team is super helpful during the set-up process. Review collected by and hosted on G2.com.

Thematic has been a great partner, in allowing our clients the opportunity to dig deeper into guest verbatims. Review collected by and hosted on G2.com.

Thematic has been a great partner, no downsides to mention at this time. Review collected by and hosted on G2.com.

The platform is easy to use and provides a method to measure the themes by volume, impact, and score. It allows you to drill down in each of the themes and see the comments related to the themes. The ability to see the changes overtime and related themes is very helpful in understanding the comments. Review collected by and hosted on G2.com.

The reporting capabilities could use some improvement. We find we often create our own reports and graphs vs using the ppt included in the tol. Review collected by and hosted on G2.com.

Team is easy to work with - very responsive and open to feedback to customize the tool to our needs. Appreciate their willingness to partner on adjustments to their roadmap and to work through ways that our team can get even more out of our use of Thematic.

Quick and seamless upload process from taking our raw data and getting it into the portal in a digestible fashion so that teams can begin analysis. Review collected by and hosted on G2.com.

Initial codeframe set-up required a bit more time and input from my end than expected, but they have since streamlined the process and the time spent was a worthwhile investment in the long-term. Review collected by and hosted on G2.com.

How clever the algorithm is. Visualizations are meaningful and powerful. Review collected by and hosted on G2.com.

Not enough flexibility to make changes (e.g. filter management). Review collected by and hosted on G2.com.

Thematic is a fantastic company to work with, very helpful and committed to support us in our endeavors to understand and derive insight from our customer feedback. Review collected by and hosted on G2.com.

The tooling does what i expect, we did have to iterate a little because we tried to over complicate our categories but with the teams support we ammended to make more simple and insightful Review collected by and hosted on G2.com.

Their software did an exceptional job of creating very actionable themes from relatively the relativel small (under 1,000) responses we have as a B2B services company. No other software package we looked at could do this. Their overall dashboard and impact analysis was incredibly useful. Review collected by and hosted on G2.com.

There were a few issues in the beginning on how they collected our data, but they resolved them very quickly. Review collected by and hosted on G2.com.

Makes my job easy and provide great analysis that allows me to identify areas to focus on Review collected by and hosted on G2.com.

Nothing that i could think of, since support listen to my needs and build around my requirement. Review collected by and hosted on G2.com.

The fact that they can work with small datasets. Review collected by and hosted on G2.com.

The product can be more user friendly for untrained users. Review collected by and hosted on G2.com.

Provides impact of each theme/subtheme on rating/NPS Review collected by and hosted on G2.com.

Unable to format a few things like adding fiscal quarters Review collected by and hosted on G2.com.

Thematic's is among the smarter NLP products I've used. The platform is fairly intuitive. I find the quantification of NPS categories - i.e. Impact Scores - particularly useful as it enables us to prioritize the areas of immediate attention on which to focus our limited resources. It also bears to call out that this team is outstanding. The swift nature of work has enabled us to get to more complex response calculations easily. They are an intellectually curious bunch. They test new things in the platform not just becauseI've raised an issue, but because they are genuinely keen on finding solutions that don't exist. Review collected by and hosted on G2.com.

As with any NLP platform, it takes a few tries to get the algorithm to classify feedback categories accurately. Instead of having to rely upon the Thematic team to do this for me, I'd like to have the ability to test/ play with categories myself. Review collected by and hosted on G2.com.

eNPS aggregation

Comb through many comments by theme and then drill down to actual comment

Easily slice and dice eNPS data effortlessly Review collected by and hosted on G2.com.

Not alot not to like, I wish there was a way (which I'm sure there is) to only allow users to see their department stats only- Would love to be able to multi select multi departments @ the eNPS dashboard Review collected by and hosted on G2.com.

Thematic is the first verbatim analysis platform I've used that has been able to quantify the impact of addressing a customer verbatim theme on the overall metric score. This means we are able to easily differentiate between verbatim themes that are noise (no impact to an overall metric) and those which are seriously impacting our CX metrics.

Also, the filter functionality allows us to drill down to a depth that gives us confidence that we are shifting the score for right customer segments or other moments that matter to the business.

The team at Thematic are also really open to customer feedback on their platform - and are continually improving the functionality to meet the needs of their users. Review collected by and hosted on G2.com.

Not a lot to dislike. The team at Thematic are really open about their product roadmap, and using customer feedback to inform their priorities. This has meant that any painpoints we had were usually resolved in their next release. Review collected by and hosted on G2.com.

Thematic saves me a great deal of time by automatically breaking up NPS comments into themes. Better yet, we can see how specific themes impact NPS scores! Review collected by and hosted on G2.com.

Honestly, Thematic has worked with us to implement the services we need. I have no dislikes since the company is easy to work with, asks for our feedback, and adjusts their services to better fit our needs. Review collected by and hosted on G2.com.