--- title: theCRM Reviews meta\_title: 'theCRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 10 reviews by the users' company size, role or industry to find out how theCRM works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 10 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # theCRM Reviews & Product Details theCRM is modern CRM software designed to improve the management of sales, customers or any business process you would like to digitally transform. Helping you to deliver more growth and deliver more efficiency. We can help you improve the management, tracking, automation and reporting of all your processes.  Increase the efficiency of marketing, sales, product management, service delivery and much more. theCRM can be quickly integrated with your existing systems. Make your business more efficient by reducing the manual duplication of data and improving data quality.  Orchestrate one seamless customer journey. Integrate everything from the main business applications through such as ERP to niche custom products. Enterprise CRM capability at a sensible price, delivering more results for less. * * * Seller [CRM-UK](https://www.g2.com/sellers/crm-uk) Discussions [theCRM Community](https://www.g2.com/products/thecrm/discuss) Show More ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,874) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,907) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![ActiveCampaign](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ActiveCampaign") ActiveCampaign 4.4/5(14,779) ](https://www.g2.com/products/activecampaign/reviews) [ View All Alternatives ](https://www.g2.com/products/thecrm/competitors/alternatives) ## User Insights Average based on 10 real user reviews. [Log in to unlock pricing and user insights](/login) AD Airen D. Sales Coordinator Small-Business (50 or fewer emp.) 9/6/2023 "CRM is a best tools for our business, its easy to find the clients and services." 5/5 What do you like best about theCRM? CRM is easy to acces to everyone. Very accessble to other devices. When i find our clients, its easy to fall out. I always use this CRM everyday. This is the best tools. Review collected by and hosted on G2.com. What do you dislike about theCRM? Maybe the one that i don't like to this app, is sometime its so hard to create the reports. Review collected by and hosted on G2.com. What problems is theCRM solving and how is that benefiting you? Creating Report. I try to analyze to to make a usable report. Then so lucky I have learned how to create a report. Its very easy to check all services. Review collected by and hosted on G2.com. Show More 6/18/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite SM Shilpa M. Mid-Market (51-1000 emp.) 8/7/2023 "Best CRM Software" 5/5 What do you like best about theCRM? I like about the CRM software and it very helpful in tracking the customer data this also allows me to keep track teams activity in one place and it is very time saving and useful. Review collected by and hosted on G2.com. What do you dislike about theCRM? I didn't find any dislike about this sofware it is very easy to integrate and i like the way when we can enquiry about the products, data for all customers through it is cleary easy to understand. Review collected by and hosted on G2.com. What problems is theCRM solving and how is that benefiting you? It is very helpful to track the records of all the data and it is time saving process before i was facing some issues to track the data but the help of CRM software i can save alot of time and data. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Quynn A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Quynn A.") QA Quynn A. Account Executive Enterprise (\> 1000 emp.) 9/5/2023 "Everything in one place" 5/5 What do you like best about theCRM? Everything is in one place, and allows you to see more data. It helps you view more opportunity within each account and helps to reduce risk. Review collected by and hosted on G2.com. What do you dislike about theCRM? Still a little bit early on, but overall very satisfied. Review collected by and hosted on G2.com. What problems is theCRM solving and how is that benefiting you? Helping to reduce risk in deals by seeing more data on one screen. This gives access to work through the challenges prior to it becoming to late in the deal cycle. Review collected by and hosted on G2.com. Show More 7/22/2025 Validated ReviewerIncentivizedSource: G2 invite ![Akash M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akash M.") AM Akash M. QA Engineer Small-Business (50 or fewer emp.) 9/15/2023 "The perfect tool for customer management which support AI driven platforms" 4.5/5 What do you like best about theCRM? From sales to Business management uses, theCRM is helpful in managing customer data properly Review collected by and hosted on G2.com. What do you dislike about theCRM? The ease of use for the platform can be improved for better usability Review collected by and hosted on G2.com. What problems is theCRM solving and how is that benefiting you? Digital Retailing & AI driven platforms for managing customer data properly Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Junaid B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Junaid B.") JB Junaid B. Provisioning Team lead Mid-Market (51-1000 emp.) 9/18/2023 "User Friendly" 5/5 What do you like best about theCRM? Provides a simple and easy view with sufficeint data capturing Review collected by and hosted on G2.com. What do you dislike about theCRM? Ocasionally times out, possibly due to servers or internet conection Review collected by and hosted on G2.com. What problems is theCRM solving and how is that benefiting you? Collates comprehensive data of customers & Clients which assists with sales & customer service Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DK Damian K. European Sales and Product Development Manager Small-Business (50 or fewer emp.) 6/15/2022 "A non limiting CRM that can be tailored to suit ones needs." 5/5 What do you like best about theCRM? When I was first introduced to this CRM system the company was using the "least worse" option to meet the unique company requirements. theCRM team seamlessly implemented the product, but more importantly, we were able to adapt the program specifically to meet the needs of the business, which meant we no longer needed to make do and find workarounds but could move forward with a fully integrated system into the heart of the companies day to ay business. The whole system was developed and integrated from concept to implementation in less than 3 months hitting a tight timeline that would have had catastrophic if missed. The fact that there is no hierarchy or primacy to the data makes this CRM useful for all types of applications and extremely intuitive to use. I was so impressed by the capability of the product in combination with the service, that when I moved business' I immediately implemented the system within the company's structure. Review collected by and hosted on G2.com. What do you dislike about theCRM? I am always nervous about stating there is not an issue with a product, but in reality, it archives everything it needed to in both installations I have been involved with. Typically the tiny idiosyncrasies are a consequence of the browser, not the system. Moreover, any problem with the system has always been resolved within hours following a quick phone call. Review collected by and hosted on G2.com. What problems is theCRM solving and how is that benefiting you? When I first installed this system into the company we had specific requirements on our wish list to enable us to perform the day-to-day tasks. These were - Off-line usage - implementation onto a tablet - Simple integration of photos taken on-site against a project. - output of forms on site - output of signed electronic documents on-site and emailed immediately wifi signal was found. All of these were achieved and some were implemented from concept to roll out in less than 3 months. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Paul H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul H.") PH Paul H. Commercial Director Mid-Market (51-1000 emp.) 6/16/2022 "Link anything to anything" 5/5 What do you like best about theCRM? The fact that you can link anything to anything. If you have a complex route to market that involves a range of influencers it is the only system that I have found that can simply cope with that\> I also felt during design and implementation phase that CRM UK understood my business needs and was able to quickly translate this to custom features that make the system very useful. Review collected by and hosted on G2.com. What do you dislike about theCRM? Very little that can't be added in the customisation phase. Review collected by and hosted on G2.com. Recommendations to others considering theCRM: understand your process and be able to describe it before customising theCRM. Review collected by and hosted on G2.com. What problems is theCRM solving and how is that benefiting you? the business has complicated relationships between projects, specifiers, resellers and contractors and theCRM allows you to take a 360-degree look at this. This information could only previously be stored in a linear manner and as such wasn't very accessible Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Mid-Market (51-1000 emp.) 5/12/2022 "A CRM solution that has helped us enhance Sales, Productivity and Business Insights." 5/5 What do you like best about theCRM? - Functionality - Bespoke opportunities - Sales & Productivity benefits - Automation - Business, Customer & Supplier insights - Support & Service from CRM UK Review collected by and hosted on G2.com. What do you dislike about theCRM? Nothing of note, CRM UK do an excellent job in working with our business to adapt theCRM to support our business. Review collected by and hosted on G2.com. What problems is theCRM solving and how is that benefiting you? - Estimating Service Improvements - Process Improvements - Better business, supplier and customer insights - Better sales focus, customer management and opportunity conversion. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RM Robin M. Managing Director 2/9/2021 "CRM that actually works the way businesses and users do" 5/5 What do you like best about theCRM? I use theCRM as a third party business consultant for my clients. Currently 2 Clients are using the software. My role in supporting them is to provide strategic support for their sales and marketing departments. In my own experience of CRM, this is the most logical option I have worked with. My clients love it, their users love it and the team at CRM-UK are always a real pleasure to engage with. If you have tried to tailor a CRM in the past, to fit your own Sales Processes, you may have had to create some workarounds. Not with theCRM, it is so agile and appears to have been developed with business need as well as user requirement as the critical factors. Review collected by and hosted on G2.com. What do you dislike about theCRM? There is very little to dislike. It does what it should for the Business. It does what it should for the strategists, and it definitely does what it should for the users. My only negative is that I never found it sooner for lots of business leaders that I know. Review collected by and hosted on G2.com. What problems is theCRM solving and how is that benefiting you? Complex management of Construction Industry Projects. Managing so many contacts that are not classed as a "Customer" or "Lead" would have typically meant creating workarounds. Not with theCRM, you can create multi layered relationships and 'link' different entities to different entities. Almost think of it as unstructured data, that is structured ! User Engagement is also a massive factor in any CRM deployment. Industry watchdogs happily report on high rates of CRM project failure. theCRM is used by people because it works naturally, how they would work and how they would think. If the users enjoy using it, you are far less likely to become another of those reported failures. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Andi R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andi R.") AR Andi R. CSO Small-Business (50 or fewer emp.) 2/12/2021 "Excellent migration to a new CRM solution" 5/5 What do you like best about theCRM? Secure, very flexible, easy to use and easy to integrate with. Capability to scale and support more business functions. Accessible responsive service team. Review collected by and hosted on G2.com. What do you dislike about theCRM? Nothing to note but it is important to remember that the system becomes part of your business when you invest time into getting the set up right.....this can de very simple. Review collected by and hosted on G2.com. What problems is theCRM solving and how is that benefiting you? Sales, marketing, support contact management Integration with Xero, Teams and email workflow Getting the staff disciplined about data management and sharing whilst respecting GDPR Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/thecrm/pricing) ## Work at CRM-UK? Claim this profile to respond to reviews, update product info, and reach in-market buyers. [ Claim this profile ](https://www.g2.com/products/thecrm/claim_requests/new?utm_medium=profile-footer-claim-cta&utm_source=g2) ##### Categories on G2 [CRM](https://www.g2.com/categories/crm) ##### Explore More [What cloud-based DNS security providers work well for a company with global offices that needs consistent policy enforcement without routing all traffic through one location?](https://www.g2.com/discussions/what-cloud-based-dns-security-providers-work-well-for-a-company-with-global-offices-that-needs-consistent-policy-enforcement-without-routing-all-traffic-through-one-location)[Which solution supports AI-powered machine translation with human review?](https://www.g2.com/discussions/which-solution-supports-ai-powered-machine-translation-with-human-review)[Which Adobe consulting services stay responsive through database cleanup and architecture retrofits across Marketo and leading CRM platforms?](https://www.g2.com/discussions/which-adobe-consulting-services-stay-responsive-through-database-cleanup-and-architecture-retrofits-across-marketo-and-leading-crm-platforms) [Best AI code generators for secure and compliant code in finance and healthcare sectors](https://www.g2.com/discussions/best-ai-code-generators-for-secure-and-compliant-code-in-finance-and-healthcare-sectors)[Leading platform for sales enablement in tech](https://www.g2.com/discussions/leading-platform-for-sales-enablement-in-tech)[Which voice recognition tool is best for IT companies](https://www.g2.com/discussions/which-voice-recognition-tool-is-best-for-it-companies) [Show MoreShow Less](javascript:void(0);)