---
title: The Service Manager (TSM) Reviews
meta_title: 'The Service Manager (TSM) Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how The Service Manager (TSM) works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 1
  scale: '5'
date_modified: '2026-04-02'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# The Service Manager (TSM) Reviews
**Vendor:** Crunchbase  
**Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About The Service Manager (TSM)
TSM provides tools in improving productivity, increasing profitability and efficiency of their field service management operations.




## The Service Manager (TSM) Reviews
  ### 1. one of the finest place

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sakshi S. | business analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 26, 2023

**What do you like best about The Service Manager (TSM)?**

The scheduling and routing features provided by the software range from capacity routing to customized routing, interactive maps, repeating scheduling, and scheduling based on client priority. It provides capabilities for SLA compliance, note management, time monitoring, task history, and job creation in the field.

**What do you dislike about The Service Manager (TSM)?**

the problem with tsm is that It has been decided that the TSM Server would operate within a Microsoft Cluster Service. The TSM Server Cluster Resource Group cannot be brought online by the user.

**What problems is The Service Manager (TSM) solving and how is that benefiting you?**

managing and instructing other service industry personnel
directing operations that benefit the client
controlling the recruitment of fresh service intake
recommending to customers the goods and services they should utilize
Managing contracts with current customers to encourage adherence
Increasing sales by implementing focused customer service systems
addressing client problems and coming up with workable solutions



- [View The Service Manager (TSM) pricing details and edition comparison](https://www.g2.com/products/the-service-manager-tsm/reviews?qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-13+02%3A36%3A47+-0500&secure%5Bsession_id%5D=00e5e1cc-23fb-45d0-91a8-5df1fa9a10ea&secure%5Btoken%5D=f53121d4915ac93a9a6acc186ab1a74efd567798782d43a5cc2f4b9cc0b06cd3&format=llm_user)

## The Service Manager (TSM) Features
**Generative AI**
- AI Text Summarization
- AI Image-to-Text
- Generative AI

**Before the Job**
- Calendar
- Dispatch
- Roles
- Booking

**On the Job**
- Location
- Employee Communication
- Behavior Monitoring
- Client Notifications
- Field Sales
- Alerts/Notifications
- Real-Time Notifications
- Customizable Fields
- Multi-Location
- Payment Collection in the Field

**After the Job**
- Reports
- Analytics
- Billing & Invoicing
- CRM Integrations
- Accounting Integration
- QuickBooks Integration
- Third-Party Integrations
- Customizable Reports

**Agentic AI - Field Service Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Additional Functionality**
- Work Order Management
- Checklists
- Maintenance Scheduling
- Parts Management
- Service History
- Residential Properties
- Vendor Management
- Customizable Forms
- Purchase Order Management
- Mobile Access
- Dispatch Management
- Task Scheduling
- Calendar Management
- Asset Tracking
- Technician Management
- Status Tracking
- API
- Document Management
- Job Management
- Preventive Maintenance
- AI Copilot
- Real-Time Reporting
- Commercial Properties
- Real-Time Data
- Historical Reporting
- Contract/License Management
- Customer Database
- Barcode/Ticket Scanning
- Activity Dashboard
- Facility Scheduling
- Workflow Management
- Inspection Management
- Inventory Management
- Predictive Maintenance
- Routing
- Forms Management
- Chatbot
- Documentation Management
- File Storage
- Electronic Signature
- Self Service Portal
- Service Level Agreement (SLA) Management
- Personalization and Recommendation
- Resource Allocation
- GPS
- Reporting & Statistics
- Drag & Drop
- Quotes/Estimates
- Scheduling
- CRM
- Online Time Clock
- Workforce Management
- Activity Tracking
- Contact Database
- Productivity Analysis
- Prioritization
- Customizable Branding
- Price and Cost Calculations
- Performance Management
- Equipment Tracking
- Data Capture and Transfer
- Time Tracking
- Data Synchronization
- Secure Data Storage
- Location Tracking
- Route Optimization
- Offline Access
- Real-Time Updates
- Collaboration Tools
- Chat/Messaging
- Knowledge Management
- Electronic Payments
- Customer History
- Inventory Control
- Performance Metrics
- Project Management
- Client Portal
- Driver ETA
- Job Tracking
- Automated Scheduling
- Customer Management
- Reminders
- Work Order Creation
- Equipment Maintenance
- Data Import/Export
- Search/Filter
- Recurring Appointments
- Contractor Management
- Access Controls/Permissions
- Workflow Automation

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