The Receptionist Reviews & Product Details

Instant notifications and two-way communication

No need for an actual person to contact office personnel about the visitor

Covid 19 questionnaire without getting in touch with the visitor Review collected by and hosted on G2.com.

I would not call this a dislike but I wish there were more options such as:

- Being able to customize texts such as

- Call options for visitors- If the office personnel does not respond via text then they receive an automated call from Receptionist # for an additional alert.

- Custom voice messages for greetings etc e.g. "Welcome to UTIL Canada, please use this two-way chat option on iPad to chat with the person whom you want to meet today!" Review collected by and hosted on G2.com.

The Receptionist, though an initial outlay of an expense is still way more cost effective than staffing an otherwise empty office with additional people to simply sit and greet Clients. The Setup is simple for those who are tech savvy it should be a breeze!! The customer facing display is attractive and helps to deliver an appropriate expectation and message. Review collected by and hosted on G2.com.

No dislikes at this time. My only dislike is that I do not have the store traffic to warrant another unit! Review collected by and hosted on G2.com.

Setting up a vertical slice to show my boss took about 15 minutes, and it took our marketing guy about as much time to match the software's aesthetic to our location. Everything that we wanted to customize was customizable, and the interface was extremely intuitive. I was able to get everything set up the way I wanted it without getting into documentation (but the documentation and support staff is there if you need it). Review collected by and hosted on G2.com.

Images need to be squares to look their best, which is no big deal except when everyone's gives you headshots that are shot in portrait and don't always crop to a good-looking square. Review collected by and hosted on G2.com.

The Receptionist was the best value for the same options other providers cost much higher at. From time of purchase to implementation the system was very easy to get up and going. Ease of setup and customization. Simple straight forward process for users to use. Easy to incorporate printing of badges. Review collected by and hosted on G2.com.

None to note as of yet. It has been very easy to use. We have not had any issues with the system as of yet. Review collected by and hosted on G2.com.

I love The Receptionist, it allows our front desk security guards to focus on the security aspect of their job of checking ID's and it allows for screening of unexpected visitors for our employees. It has made for a much smoother and more efficient check in process for our guests. Review collected by and hosted on G2.com.

After s little over two years with this company and product there have been some small glitches and hiccups but nothing over the top or so egregious that I would not use this company. Review collected by and hosted on G2.com.

We've had The Receptionist for a month now and LOVE it! It took a few minutes to set up and one email to get all of our questions answered. There are so many customizable options. And best of all, we did not even have to explain to our clients how to use it. We just sat it out front to see how they would react. They started using it day 1 with no complaints! Review collected by and hosted on G2.com.

Nothing! It is a very user-friendly system. And the support staff available to you is amazing and quick to respond. Review collected by and hosted on G2.com.

Ease of use. From an Administrator viewpoint, the setup and configuration could not be more intuitive and straight forward. That same experience is carried over to the local site administrator and finally down to the end-user. A simple Google search for any questions or set up items and there is usually a training video that will walk you through it step-by-step. Review collected by and hosted on G2.com.

No dislikes, for visitor management it has been everything we have needed. Review collected by and hosted on G2.com.

The solution is fairly intuitive and the configuration is simple. They have added additional integrations since implementation as well which extends the functionality further. Review collected by and hosted on G2.com.

Some features are lacking or incomplete for certain use cases. For example, the contactless check-in feature still has a check-in button on the home screen that can't be disabled. Review collected by and hosted on G2.com.

This product is one of the easiest platforms I have ever come across when it came to set up and customization. When I have had to reach out for questions the service and professionalism have been stellar. Review collected by and hosted on G2.com.

We have to reset it just about every other day as it gets stuck and does not complete check ins. While this is a simple matter that takes us about 2 minutes in the morning, it is a concern. Review collected by and hosted on G2.com.

I like how easy it is to configure on the management side. Our HR staff has been able to take the wheel and customize it exactly to their needs. Review collected by and hosted on G2.com.

I would add additional API support for more systems to fully integrate it into our existing enterprise solutions. Review collected by and hosted on G2.com.

It shows the exact time you alert a client that it is their turn, it's very user friendly. Review collected by and hosted on G2.com.

You can only send one alert. We end up having to call clients who aren't paying attention quite often. Review collected by and hosted on G2.com.

Not having to hire an additional employee to sit in the reception lobby. This is a far less expensive option and they never call in sick! Review collected by and hosted on G2.com.

I wish it were compatible with our Ring Central messaging system, in addition to Slack (which we don't have). Review collected by and hosted on G2.com.

The Receptionist is easy to use and easy to make changes to. The notification function is a great function and allows for a back-up person to receive notifications on your behalf in case you're out of the office or running late for a meeting. Review collected by and hosted on G2.com.

So far there is nothing I dislike about the Receptionist. I hope this continues. Review collected by and hosted on G2.com.

The app is easy to use and provides flexibility in setting up components for your organization. I like that as an organization, managers can verify staff and provide guidance on how many staff are in the office at a time. I like that if there are issues, like someone has been exposed to COVID; we can identify who was in the office. Review collected by and hosted on G2.com.

There are some limitations in customization and the process to add users can be simplified. Review collected by and hosted on G2.com.

The Receptionist is so easy to set up. I had very few issues setting up the program on our iPad, and it is very user-friendly so it was very easy for our employees to transition. Review collected by and hosted on G2.com.

I do not like how contactless check-in covers the screen and lingers for an extended time. I prefer our company logo background to remain prominent. I wish it were a bit easier to adjust the sleep cycle, I set it once during set up and have found it difficult to adjust as needed. Review collected by and hosted on G2.com.

No more paper logs and hand written badges, how simple it was to get set up and running. Simple to use for our visitors. Review collected by and hosted on G2.com.

In 3 months of usage, there is nothing I dislike at this time. Review collected by and hosted on G2.com.

Company is so attentive to our needs. Helped us set up our new system, offered tech support as making sure the smallest detail wasn't missed. Review collected by and hosted on G2.com.

The only thing is having to use a different system if we want to be notified to a desk phone instead of a cell Review collected by and hosted on G2.com.

For easy to set-up, customer service was great and everyone has adapted well using The Receptionist. I like that our employees can use their phone to check in/out without interacting with the kiosk. Review collected by and hosted on G2.com.

On the phone, its difficult to read the questions (we have a COVID-19 questionnaire) as the top part of the question is not viewable...cut off. Review collected by and hosted on G2.com.

Other than the amazing customer service? Everything! This setup has made our companies check in process so much more efficient and looks incredibly professional. We were set up within minutes and the staff is constantly checking in on us to make sure we are runnin' smooth! This product helped us to be ITAR compliant and that's huge! Since we are constantly on the move in our shop getting an alert makes a long response to someone waiting a thing of the past!

Being a machine shop in the Aerospace industry requires us to comply with a lot of regulations. So no longer having an unprofessional looking binder out on the counter and having this really slick looking check in process really elevates our shop into the 21st century! The amount of options to choose from for the set up really allows you to customize the look that best fits your business. Review collected by and hosted on G2.com.

I honestly do not have any dislikes or see any downsides to it. I would say if someone has a downside to this then they are not properly using it. And if they need help, all they have to do is ask and customer service will help them out immediately! Review collected by and hosted on G2.com.

A very short learning curve, minimal configuration, and generally just worked out of the box. Easy to customize, and the entire sales, account and support staff were very quick to respond (hours not days), and always had the answer - or a link to a support article immediately. Review collected by and hosted on G2.com.

The ipad is still from Apple, so issues related to the hardware are split between The Receptionist and Apple. Review collected by and hosted on G2.com.

I love the buttons I can create and the reports that I can print to view visitors, tracking them and creating a sense of security. Review collected by and hosted on G2.com.

I would like tutorials of various features that can be reviewed as a refresher in case I forget how to do something on the Receptionist. Other than that, I have no dislikes and neither will you! Review collected by and hosted on G2.com.

After long hours of research for an application that would assist with a Covid-19 questionnaire, The Receptionist was the absolute best option for ease of use and price. The customer service is always available for assistance and very professional. I would highly recommend this application to any business for their employees and visitors. Review collected by and hosted on G2.com.

Not a dislike, but would love an option for 3rd party accessories like digital thermometers to connect and input temperatures automatically. Review collected by and hosted on G2.com.

Very easy to use and a lot of configuration options. Review collected by and hosted on G2.com.

A little more design options and icons on some of the screens.

The mounts are too expensive compared to the market.

Would like to be able to customize the email notification that contacts received when they have a visitor. Review collected by and hosted on G2.com.