--- title: The Receptionist Reviews meta_title: 'The Receptionist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 432 reviews by the users' company size, role or industry to find out how The Receptionist works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 432 scale: '5' date_modified: '2026-08-14' parent_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # The Receptionist Reviews **Vendor:** Sign In Solutions **Category:** [Visitor Management Software](https://www.g2.com/categories/visitor-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 432 ## About The Receptionist The Receptionist for iPad, now Sign In App, helps protect your time when you're in the office. Our system handles tasks like guest check-in and notifications, visitor information storage, and badge printing so you can focus on making more meaningful connections with your visitors. With Sign In App, you can create unique, customizable, button-based visitor workflows to match your visitor types and business policies. The system also includes message forwarding, the capture and storage of visitor logs, drag-and-drop badge creation and printing, photo and signature capture, NDA and legal agreement sign-offs, compliance verification, and emergency evacuation notifications that can alert everyone checked into your office of an important event. Our contactless check-in features allow you to check in visitors, have them answer questions, and sign agreements from their mobile devices without having to touch an iPad. Thousands of companies and millions of visitors worldwide rely on our cloud-based visitor check-in solution to help harmonize their visitor and delivery traffic and turn every visit into an advantage. ## The Receptionist Pros & Cons **What users like:** - Users love the **easy setup** of The Receptionist, noting quick installation and helpful support instructions. (13 reviews) - Users appreciate the **user-friendly interface** of The Receptionist, making setup and onboarding hassle-free for all. (11 reviews) - Users praise the **exceptional customer support** provided by The Receptionist, enhancing their onboarding and overall experience. (7 reviews) - Users love the **intuitive interface** of The Receptionist, reporting ease of setup and great user experience. (6 reviews) - Users find the **helpfulness of the customer support** and the ease of setup particularly beneficial for their practice. (5 reviews) - Users praise the **implementation ease** of The Receptionist, finding setup straightforward and quick for daily use. (5 reviews) - Quick Setup (5 reviews) - Simple (5 reviews) - Users value the **convenience** of The Receptionist, with easy check-in and automation enhancing client experience. (3 reviews) - Business Efficiency (2 reviews) **What users dislike:** - Users express a desire for more **customization options** to improve the overall look and functionality of The Receptionist. (4 reviews) - Users find the **lack of customization** limiting, wishing for improved flexibility in design and functionality. (3 reviews) - Users criticize the **limited features** of The Receptionist, expressing frustration with connectivity issues and restrictions on options. (2 reviews) - Users find the **location issues** of The Receptionist problematic, affecting visitor awareness and iPad account management. (2 reviews) - Users face **access issues** requiring daily adjustments for device connectivity in The Receptionist app. (1 reviews) - Users face **check-in issues** due to visitor confusion about the process, suggesting the need for better instructions. (1 reviews) - Users find the **difficult learning curve** challenging, requiring video tutorials to effectively set up The Receptionist. (1 reviews) - Users find the product **expensive** given its limitations and lack of advanced features for the price point. (1 reviews) - Users are frustrated by the **insufficient information** available, lacking features for visitor screening and data retention. (1 reviews) - Limited Functionality (1 reviews) ## The Receptionist Reviews ### 1. Effortless Setup and User-Friendly Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy M. | Safety Health Environment and Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about The Receptionist?** Ease of setup and use. An easy process to implement for the business. **What do you dislike about The Receptionist?** Some additional customization would be nice on placement of logos, and consistent backgrounds. The button screen background has only light/dark options which may not match the home/welcome screen. **What problems is The Receptionist solving and how is that benefiting you?** It replaced the paper logbook, allowing us to not only require visitors to review safety protocols, but also allows us to remotely see who has been in the building and who is still in the building at any time. Perfect for safety drills when contractors or visitors are in the building. ### 2. Easy to Use with All the Features I Need—Just Wish for More Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about The Receptionist?** It's very easy to use and pretty much has all the features I need. **What do you dislike about The Receptionist?** There isn’t much I dislike about it. The only thing I’d mention is that I wish it were a bit more customizable—especially in terms of the overall look and the way information and elements are displayed. **What problems is The Receptionist solving and how is that benefiting you?** It helps our clients when the office coordinator can't be at the desk. This way, clients can still check in or send a message without someone at the front desk at all times. ### 3. Limited options, system issues **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about The Receptionist?** I like the customization options as far as button appearance and titles. It is simple to setup and implement. The customer support is helpful and receptive. However, blaming the device manufacturer for shortcomings is not very helpful. **What do you dislike about The Receptionist?** The devices do not always communicate and often become disconnected from the network and/or Bluetooth stops working occasionally. There are limitations as far as what options can be added. The pictures printed on the badges could be much better. I understand it is thermal printing but in 2025, there should be better options considering the price. I also don't like how the price is determined by the number of contacts. And the lowest is 24 contacts. That is very, very low. An office that small would probably not need something like that. **What problems is The Receptionist solving and how is that benefiting you?** This option replaces our written log for guests, visitors and employees that forget/lose their access badges. **Official Response from Michael Ashford:** > Hi there! I'm so happy to hear our system has helped replace your paper logbook and that our customer support team has been helpful. Regarding your printing issues, I totally get your frustration...we share the same frustration with printers. Please reach out to us directly so we can jump on a call to see if any new troubleshooting can help solve any outstanding issues. Thanks for being a great customer! ### 4. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about The Receptionist?** I love how easy it is to use and how it solves our departments issues with finding coverage for the front window. The implementation was really easy and so was the set up. Customer support has been great! Rain answers all of my questions no matter how many times I call her. We use the system all day long and it's nice to have a virtual way to track people coming and going. For our staff it has been really easy to integrate into our department. **What do you dislike about The Receptionist?** There are some features that I would like to see be added, first the one minute timer is short for responding, I would like to see some customization in being able to expand that time. I also would like to see different time delays between message rules for users, we are a Probation office and sometimes things need to be longer than 10 minutes before it goes to the next person. It would be cool to be able to send responses to the client's through phone and team alerts, versus just getting a notice. I would like to see the ability to send forms directly to the client and have them be able to fill them out. **What problems is The Receptionist solving and how is that benefiting you?** We have front window that we have to have someone at constantly because we are a government agency, but we run into a lot of coverage issues. We have to cover meetings, trainings and breaks. With The Receptionist, all staff can be present and no one feels like they are missing out anymore because they have to cover the front. ## The Receptionist Discussions - [Is receptionist software allow to integrate with third party application?](https://www.g2.com/discussions/29296-is-receptionist-software-allow-to-integrate-with-third-party-application) - 4 comments, 1 upvote - [Are all features included in the pricing?](https://www.g2.com/discussions/features-54072a2a-e363-4c30-9170-5b5cd1f8acaf) - 3 comments, 1 upvote - [Is support included?](https://www.g2.com/discussions/support-9ec2a076-f67c-4b8d-a38e-119792327f0e) - 3 comments, 1 upvote - [Why The Receptionist?](https://www.g2.com/discussions/6758-why-the-receptionist) - 2 comments, 1 upvote - [View The Receptionist pricing details and edition comparison](https://www.g2.com/products/the-receptionist/reviews?filters%5Bsentiment_snippet%5D=2031103&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+22%3A02%3A58+-0500&secure%5Bsession_id%5D=6c9eb58c-bcbe-49b6-b5a7-4f8bbeead63a&secure%5Btoken%5D=64aa334d304002a8efbf9c9d8e6a0fba9f28121ffc8849046d8404d8672fe7f2&format=llm_user) ## The Receptionist Integrations - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [SimplePractice](https://www.g2.com/products/simplepractice/reviews) ## The Receptionist Features **Platform Basics** - Visitor Check-In - Mail Management - Visitor Database - Reports & Analytics - Blacklist Screenings - Badge Issuance - Automation - Workflow Management - Document Management - Registration Management - Contact Management - Compliance Management - Parking Management - Badge Management - Email Management - Access Management **Platform Data** - Automation - Analytics - Visitor Logs - Dashboard **Platform Interoperability** - Notifications - Hardware - Emergency Notification **Platform Additional Functionality** - Integration **Additional Functionality - Visitor Management** - NDA & Contract Signing - Integrations with Relevant Software - Hardware Integration - Multi-lingual Support - Generative AI - Employee Directory - Security Gate Access Control - Biometric Recognition - Access Controls/Permissions - ID Scanning - Customizable Forms - SMS Messaging - Pre-Registration - Time Tracking - Reporting & Statistics - Facial Recognition - Multi-Language - Digital Signature - Authentication - Visitor Tracking - Multi-Location - Mobile Access - Watch List - Photo Capture - Wireless Internet Access Control - AI Copilot - User Profiles **Agentic AI - Visitor Management** - Decision Making ## Top The Receptionist Alternatives - [Envoy Visitors](https://www.g2.com/products/envoy-visitors/reviews) - 4.7/5.0 (427 reviews) - [Eptura Visitor](https://www.g2.com/products/eptura-visitor/reviews) - 4.6/5.0 (176 reviews) - [FacilityOS](https://www.g2.com/products/facilityos/reviews) - 4.7/5.0 (261 reviews)