I like that The Mortgage Office Loan Servicing is easy to use, accurate, and customizable. It has lots of functions that make loan servicing a breeze. It's user-friendly, allowing me to navigate the platform easily and customize the look and setup arrangement to best fit my workflow. The initial setup was easy, and it's been great for keeping borrower information safe and accurate. Review collected by and hosted on G2.com.

The current Insurance Tracking module needs some improvement. Review collected by and hosted on G2.com.

I love how The Mortgage Office Loan Servicing streamlines loan servicing, making my job easier. I can easily navigate from one screen to the next, and the screens bring up all of my needed information quickly. As a small and busy office, I am able to service our loans with ease. I really like it and am looking forward to switching over from desktop. I also love the seminars and Zoom meetings, and find it easy to navigate. Review collected by and hosted on G2.com.

I work with insurance and some borrowers have multiple properties so attachments for all would save time. Review collected by and hosted on G2.com.

I find The Mortgage Office Loan Servicing easy to learn and use. The support team is always fast and reliable, which is really appreciated. I love that they offer seminars to learn more about the software functions. Attending one of their workshops was priceless, as I learned so much to improve our operations and make better use of the software. The setup was also very easy, thanks to the onboard sessions and support assisting us with loan and lender imports. The team's quick response and effective communication were very helpful. Review collected by and hosted on G2.com.

There is nothing negative about the software. Review collected by and hosted on G2.com.

I like The Mortgage Office Loan Servicing for its ease of use and how organized it allows us to be. It makes things more transparent for our lenders and minimizes the human error that can occur with manual processes. The initial setup was pretty easy, and we found the virtual trainings helpful. Review collected by and hosted on G2.com.

We do fees when it comes to our payments that will require we 'assess' those fees and then pay them. I'd love to be able to just include those fees like a 'template fee' and this way while processing a payment we can just click and pay. I would prefer that for more fluid use. Review collected by and hosted on G2.com.

The customer service and associated technology. The fact that we are able to contact TMO and receive a same day response where we can video chat with a human in real time means a lot in the age of digital where you are often redirected when requiring help. TMO also allows you to take a video of your question using the software prior to meeting with Customer support which helps answer the question in a more efficient way. We use this feature often and all the staff is very comfortable doing so. Review collected by and hosted on G2.com.

In all honestly I can't think of a downside. We have tried many loan servicing systems and so far this is the best one we have encountered. Review collected by and hosted on G2.com.

I love the attachment feature in The Mortgage Office. It is so helpful to have the file right there without having to go pull a physical file. Payments are easy to do and simplifies the servicing process. Customer support has been awesome. I love that everyone has been so helpful and the Zoom Training/Support meeting are invaluable. Review collected by and hosted on G2.com.

My only complaint is that I wish that late charges can be set to be automatically applied. Our office requires late fees to be paid, not accumulated and I have missed a few. If they cannot be automatically applied, it would be nice to have it appear in RED. Review collected by and hosted on G2.com.

I like how easily The Mortgage Office Loan Servicing is able to create NACHA files. It is super quick and easy, making the processing of borrower payments very fast and efficient for me. Review collected by and hosted on G2.com.

I find it problematic that some new fields added to the loan profile, such as Borrower Entity Information, cannot be mapped for import. Since the majority of our clients are business entities, we have to manually input this information for every new loan, which significantly slows down our process. I would like all fields within the loan profile to be importable to streamline our workflow. Review collected by and hosted on G2.com.

As a service provider responsible for managing a wide range of loan types, we require a system that can accommodate diverse servicing needs without limitations. The Mortgage Office offers the flexibility and adaptability necessary to support all loan structures we work with. Additionally, the TMO support team is highly knowledgeable and consistently demonstrates a strong understanding of our requirements, working diligently to provide effective solutions whenever needed. Review collected by and hosted on G2.com.

I would like to see a wider variety of reporting options. Review collected by and hosted on G2.com.

Easy process to follow. Mo is helpful troubleshooting. Review collected by and hosted on G2.com.

There is no option to keep up with construction draws in the conventional product. The way we structure our loans it is impossible to use the construction option. Would love to see an option for draws that does not affect the trust accounting in the conventional product.

When something needs to be fixed in the history it must be in order. Then all must be deleted and re-entered. Long process if we see an error that was missed. Review collected by and hosted on G2.com.

I’ve been using The Mortgage Office software for 20 years, and it has always been very user-friendly. The newest edition of TMO includes many helpful enhancements, and the customer service team made the transition very easy. Review collected by and hosted on G2.com.

I honestly don’t have anything unpleasant to say. If I can’t figure something out, I can call the customer service team, and they patiently walk me through any issue. Review collected by and hosted on G2.com.